scholarly journals Analisis Kepuasan Pelanggan dalam Membeli Buah-buahan Segar di Moena Fresh Bali

Author(s):  
PUTU OKA WARDIKA ◽  
RATNA KOMALA DEWI ◽  
NI WAYAN PUTU ARTINI

Analysis Customer Satisfaction in Buying Fresh Fruits in Moena Fresh Bali Increased consumption of fruits in the country have an impact on the growth of fruitsales in Indonesia. This increase causes the appearance of stiff competition in thebusiness of fruits. Moena Fresh Bali as one of the companies that sell fresh fruitsmust innovate or improve the shortage so that the consumers do not turn to otherproducts. Consumer behavior may help explain how consumers obtain satisfaction.The purpose of this research is to determine satisfaction of Moena Fresh Baliconsumers and to find out actions to increase customer satisfaction of Moena Fresh.The location of the research was conducted at four Moena Fresh outlets as it wasconsidered to represent consumers in every sub-district in Denpasar City. Thenumber of respondents was as many as 50 respondents and the sampling wasconducted by using accidental sampling. Types of data collected include quantitativeand qualitative data which were sourced from primary and secondary data. Methodsof data collection were by using interview techniques, observation, anddocumentation. Data analysis methods used were descriptive analysis, ImportancePerformance Analysis and Customer Satisfaction Index. Based on the results ofresearch, the calculation of CSI to the attributes of Moena Fresh Bali was 77.6% i.e.it meets the criteria of satisfaction. Based on the Matrix of Importance Performance,product attributes are classified into four quadrants and actions to improve customersatisfaction are through the improvement of attributes that become the main priority,namely the attributes of advertising / promotion, price, and discounts. The studysuggests that Moena Fresh Bali should perform printed and electronic publicationsand set competitive prices to maintain its customers.

2021 ◽  
Vol 2 (1) ◽  
pp. 24-35
Author(s):  
Lompoh Egia Nuansa Pinem ◽  
Ni Luh Dwik Suryacahyani Gunadi

In Indonesia, there are two forms of dispute resolution over Intellectual Property Rights. The first is through the litigation channel and the second is through the Non-Litigation route. Regarding trade disputes over trademark rights, the resolution is also through these two channels. This research specifically examines the settlement of trademark disputes between Geprek Bensu and I Am Geprek Bensu based on Law Number 20 of 2016 concerning Trademarks and Geographical Indications. This research uses research methods of normative law which is carried out through the collection of primary data and secondary data as well as by the literature approach. Data analysis in this study used qualitative data analysis methods.


2016 ◽  
Vol 4 (2) ◽  
pp. 128
Author(s):  
Kadek Sidhi Surya Libhi ◽  
I Gst. Agung Oka Mahagangga

This research is located at a Tourism Village Penglipuran, Bangli aims to determine the existing condition and synergy Desa Adat and Pengelola Pariwista Penglipuran in the development of tourism in Penglipuran Tourism Village, Bangli. Data collection techniques in this research are by observation, in-depth interviews, and study of the documentation relating to the secondary data in the field. The data have been obtained were analyzed by qualitative data analysis techniques that work with the data, organizing data, sorting them into manageable units, search and find patterns, find what is important, and what is learned, and deciding what can be describe to people other. Results of this study were concluded that the existing condition of Tourism Village Penglipuran includes, physical and non-physical condition. Synergies Desa Adat and Pengelola Pariwisata Penglipuran in the development of tourism at the Tourism Village Penglipuran is customary village as a tourism asset owners served as a maker and designer of the policy, while the tourism manager in charge of implementing the tourism policy. Moreover, in the management of the tourism activity undertaken by Pengelola Pariwisata, Desa Adat authorities to supervise all activities of tourism at the Tourism Village Penglipuran.


2018 ◽  
Vol 14 (1) ◽  
Author(s):  
Veronica Waworundeng ◽  
Inggriani Elim ◽  
Novi S. Budiarso

The purpose of study aims to determine the growth of restaurant tax revenues and analyze the potential and realization of restaurant tax revenues in Kabupaten Minahasa Utara. The data used to analyze that is qualitative data, the source using primary and secondary data. Data collection methods used in this study descriptive analysis method, which aims to explain about the object. The result of the research shows that the realization of restaurant tax is big enough compared to the potential of restaurant tax revenue. The effectiveness shows its effective.Keywords: Restaurant Tax, Restaurant Tax Potential, Restaurant Tax Reception and Restaurant Tax Effectiveness


2019 ◽  
Vol 4 (1) ◽  
pp. 120
Author(s):  
Choirunnisak Choirunnisak

This study aims to find out how to optimize waqf in Indonesia specifically to improve the economy in Indonesia. This research is a libraty research which focuses on qualitative data management with data analysis methods using descriptive analysis methods. The results of this study are seven things that must be done, namely: (1). Carry out a thought approach based on the study of the school of fiqh which is mostly used by Indonesian Muslim communities. (2). Provide socialization regarding the importance of empowering waqf more productively for the acceleration of development of Indonesia. (3) giving an overview and simulation of the benefits and benefits to be obtained by managing waqf productively. (4) Encouraging the creation of qualified HR waqf managers. (5). Encourage the habitual creation of alternative and investment climate that is optimal for the utilization of waqf. (6). Synergize with all related parties. (7) Optimizing the role of the Indonesian Waqf Agency.


2017 ◽  
Vol 13 (2A) ◽  
pp. 311
Author(s):  
Thirza ., Kambey ◽  
Paulus A. Pangemanan ◽  
Mex L. Sondakh

The objective of this research is to know rambutan fruit income ratio during holiday and not holiday. This research was conducted in Talawaan Village Talawaan Subdistrict. For three months, ie from June to August 2015, from preparation, data collection to the preparation of research reports. The data used are primary data obtained through interviews to 20 (twenty) respondents of rice farmers and 20 respondents for sellers of Rambutan Fruit and secondary data obtained from the government of Talawaan subdistrict of North Minahasa. Data analysis used in this research is descriptive analysis, where the data collected will be presented in tabular form. The results showed that agro-tourism influenced the income of rambutan fruit seller is seen from the day of the holiday increment compared to the day is not a holiday.


2021 ◽  
Vol 9 (2) ◽  
Author(s):  
Clara Putri Claudy ◽  
Donny Dharmawan

<em>To describe product quality, promotion and customer purchasing decision  products of PT. Sayap Mas Utama, and to analysis the effect of quality products on customer ourchasing decisions PT. Sayap Mas Utama. This study uses data collection methods. Using a questionnaire, the data analysis method used is descriptive analysis, simple liner regression. The result of the study show that promotion positive and significant effect on customer satisfaction  the quality of service has a positive effect and significant to customer satisfaction PT. Sayap Mas Utama.</em>


TAWASUT ◽  
2020 ◽  
Vol 7 (1) ◽  
Author(s):  
Fitria Martanti

Abstract Planting of character education must be carried out continuously. The characters that have been planted in school must be strengthened in college. The planting of character education must be taught, familiarized, trained consistently, become character and become a culture, so that the planting of education is not only in school, but must be strengthened into a culture in college. Strengthening the character in college should be more endeavored to make students who are faithful, pious, noble, moral, ethical and civilized based on the nation's noble values of religion, Pancasila, the Constitution of 1945 and the culture of moderating Islamic values. The noble values of the nation from religion and the culture of Islamic values of moderation can be seen from the Aswaja teachings that can be embedded in the teachings that can strengthen character education in universities. This research is a qualitative research conducted at Wahid Hasyim University, Semarang, which is one of the universities that base Aswaja as a foundation for strengthening character education. The source of the data is obtained from primary and secondary data. Data collection method is done by interview, documentation and observation, while data analysis method uses descriptive analysis method. The results of the study show that the concept of aswaja teaching at Wahid Hasyim University is used as the foundation that underlies all activities carried out on campus, both matters relating to aqidah, worship/sharia, and morals. As for strengthening character education through Aswaja teachings, it was carried out by making Aswaja Center which regulates activities related to Aswaja. The implementation of the Aswaja teachings is carried out through habituation, guidance and consultation related to religious practices. Aswaja's teachings are also integrated in courses according to each faculty. Key Words : Aswaja, Education, Character.


2020 ◽  
Vol 16 (2) ◽  
pp. 159
Author(s):  
Herlina Anggie Tangkere ◽  
Joachim Noch Karel Dumais ◽  
Tommy Fredy Lolowang

The purpose of this study was to analyze the level of customer satisfaction with the services provided by the "Dabu-Dabu Lemong" restaurant. This research was conducted from December to February 2020. The data used in this study are primary data and secondary data. The sampling method in this study uses accidental sampling. Primary Data is data obtained through interviews and direct observations or observations. Interviews were conducted with management and customers. Questionnaires were distributed to customers as respondents. Secondary Data is the collection of data from other parties in the form of data obtained from various sources of linear study including books, internet, journals, and the results of previous research. Analysis of the data used is descriptive data analysis using a Likert scale. The results showed that the overall level of customer satisfaction with service at "Dabu-dabu Lemong" Boulevard Boulevard Karangria classified as very satisfied with the consumer satisfaction index figure of 80.9%.*eprm*


2019 ◽  
Vol 3 (2) ◽  
pp. 67
Author(s):  
Made Rismawan ◽  
IGNM Kusuma Negara ◽  
Ni Komang Tri Agustini

ABSTRAK.Latar Belakang. Pengalaman orang tua penting diteliti agar manfaat bawang merah khususnya untuk menurunkan demam anak menjadi lebih jelas sehingga dapat mencegah terjadinya komplikasi lebih lanjut pada anak yang mengalami demam. Metode Penelitian. Penelitian ini merupakan penelitian kualitatif dengan pendekatan fenomenologi yang dilaksanakan di Puskesmas I Denpasar Selatan. Penelitian ini menggali pengalaman orang tua khususnya tentang cara pemberian bawang merah pada anaknya. Jenis data pada penelitian ini adalah data primer dan sekunder dengan menggunakan pedoman wawancara semi terstruktur dengan teknik in-deepth interview. Hasil pengumpulan data dianalisa menggunakan analisa data kualitatif. Hasil Penelitian. Semua informan pada penelitian ini menyatakan bahwa pemberian bawang merah bermanfaat menurunkan demam yang dirasakan oleh anak mereka. Pembahasan. Pemberian bawang merah pada anak yang mengalami demam dapat dilakukan oleh orang tua. Melalui pemberian bawang merah ini, maka akan mampu menurunkan komplikasi akibat demam. Orang tua juga harus mampu mengidentifikasi derajat demam anak sehingga dapat memutuskan dengan tepat kapan waktunya anak harus dibawa ke pelayanan kesehatan. Simpulan. Pemberian bawang merah mampu menurunkan demam yang dirasakan oleh anakKata kunci : pengalaman orang tua, pemberian bawang merah, anak demam. ABSTRACT. Background. Parents' experience is important to be investigated to identify the benefits of shallot in particular to reduce a child's fever become clearer. So that it can prevent further complications in children who have a fever. Research methods. This research is a qualitative research with a phenomenological approach carried out at the Health Center I of South Denpasar. This research explores the experiences of parents especially about how to give shallot to their children. The type of data in this study are primary and secondary data using semi-structured interview guidelines with in-depth interview techniques. The results of data collection were analyzed using qualitative data analysis. Research result. All informants in this study stated that giving shallot was useful in reducing the fever felt by their children. Discussion. Giving shallot to children who have a fever can be done by parents. By giving shallot, it will be able to reduce complications due to fever. Parents also need to be able to identify the degree of a child's fever so that they can decide exactly when the child should be taken to health services. Conclusions. Giving shallot can reduce the fever felt by children.Keywords: parental experience, giving shallots, fever children.


2019 ◽  
Vol 7 (1) ◽  
pp. 131
Author(s):  
Ni Wayan Ririn Putri Darmayanti ◽  
Luh Putu Kerti Pujani

This research was conducted to determine the effect of Mount Agung eruption on the production of sculpture in Sebatu Village, Tegallalang District, Gianyar Regency. The types of data and sources of data used are qualitative, primary and secondary data. Data collection is conducted by observation, in-depth interviews and documentation. Analysis of the data used was qualitative data analysis to seek the relationship between the influence of the Mount Agung eruption on the qaunitity of sculpture production and the distribution network of sculpture crafts in Sebatu Village. The results of this study indicate that sculpture crafts produced in Sebatu Village are a type of contemporary sculpture that is dominated by animal statues. The production capacity of sculpture crafts in Sebatu village after the eruption of Mount Agung has increased, contrary to when the eruption occurred tourists could not come directly to order sculpture and their production capacity had declined. The working system of sculpture craftsmen has started to run normally with increasing production capacity. The distribution network of sculpture crafts in Sebatu Village can be distributed in five ways through distribution to the Sukawati art market, Balinese souvenirs, shipping by sea, shipping via cargo and distribution to the villa. From the conclusion, the Gianyar Regency Government should provide capital support for the sculpture industry, especially in Sebatu Village, Tegallalang District.There is a need to increase capital for handicraft business owners by providing financial or credit assistance for sculpture.Thus, there will be many entrepreneurs who are growing and increasing their production.   Keywords: Statue Craft, Mount Agung Eruption, and Distribution Network.


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