A Model for Connected E-Government in the Digital Age

2019 ◽  
pp. 233-243
Author(s):  
Qiuyan Fan
Keyword(s):  
Local Government ◽  
Information Integration ◽  
Local Level ◽  
Third Party ◽  
Government Services ◽  
It Architecture ◽  
Proposed Model ◽  
Digital Channels ◽  
Delivery Approach

Local government in Australia plays an important role in local economies and communities. The chapter reviews e-government development at the local level in Australia and proposes a connected e-government model that aims to increase the quality of government services and improve the effectiveness of local government operations. A framework for developing more connected and responsive e-government at the local level is of paramount importance. Connected government requires not only a user-centric focus for the development of e-government services but also government business process and information integration. Reusable services and connected IT architecture are essential characteristics of connected e-government. The proposed model links to third party efforts, which provides more effective way of developing a more connected e-government by potentially breaking down bureaucratic barriers. As technology evolves, people are demanding access to local government via digital channels. The proposed model adopts an integrated multichannel service delivery approach to connected e-government.

Developing A Model for Transforming Government in the Digital Age

2018 ◽  
Vol 8 (2) ◽  
pp. 44-53
Author(s):  
Qiuyan Fan
Keyword(s):  
Information Integration ◽  
Local Governments ◽  
Process Integration ◽  
Local Level ◽  
Third Party ◽  
Digital Government ◽  
It Architecture ◽  
Proposed Model ◽  
Open Government Data ◽  
Government Data

This research reviews digital government development at the local level in Australia and proposes a connected digital government model that aims to transform government and to enable local governments migrate to a higher level of digital government. A framework for developing more connected and responsive digital government at the local level is of paramount importance. Connected government requires not only a user-centric focus for the development of digital services but also government business process integration and a whole of government platform. Information integration, and open government data, reusable services and connected IT architecture are essential characteristics of connected digital government. The proposed model links to third party efforts (intermediaries), which provide more effective ways of developing a more connected digital government by potentially breaking down bureaucratic barriers. As digital technology evolves, people are demanding access to government information and services via various digital channels. The proposed model adopts an integrated multichannel service delivery approach to connected digital governments.

Use and Perceptions of the Availability of Local Government and Nonprofit Services in Diverse Urban Settings

2019 ◽  
Vol 48 (5) ◽  
pp. 975-997
Author(s):  
Khaldoun AbouAssi ◽  
Lewis Faulk ◽  
Long Tran ◽  
Lilli Shaffer ◽  
Minjung Kim
Keyword(s):  
Local Government ◽  
Administrative Data ◽  
Local Level ◽  
Community Level ◽  
Demand Side ◽  
Individual Level ◽  
Government Services ◽  
Nonprofit Theory ◽  
Perceived Access ◽  
The Relationship

This analysis tests fundamental nonprofit theory using individual-level demand-side data, which complements existing studies that have relied on organizational- and community-level variables alone. We use survey and administrative data to test the relationship between individuals’ perceptions and use of local government services and their reported use of nonprofit services, controlling for the density of organizations around respondents’ addresses. Individuals who report being better served by government services are significantly more likely to report using nonprofit services—while individuals who report being unserved by government are also less likely to report access to nonprofits, despite the actual density of organizations around them. These findings support theories of interdependence between government and nonprofit sectors. However, income-based disparities in perceived access to nonprofit services highlight persistent gaps in serving all individuals on the local level.

Who Governs? How Shifts in Political Power Shape Perceptions of Local Government Services

2019 ◽  
Vol 56 (5) ◽  
pp. 1503-1528 ◽  
Author(s):  
Domingo Morel ◽  
Sally A. Nuamah
Keyword(s):  
Public Schools ◽  
Local Government ◽  
Hurricane Katrina ◽  
New Orleans ◽  
Racial Differences ◽  
Political Power ◽  
The Public ◽  
Government Services ◽  
Traditional Public Schools

What factors influence citizens’ perceptions of local government services? To answer this question, we examine citizens’ perceptions of public education in post-Katrina New Orleans. Following Hurricane Katrina, New Orleans began to transform most of its traditional public schools into charters. Although studies show that test scores have improved since the mass adoption of charters post-Katrina, surveys show that most Black citizens in New Orleans do not perceive that the New Orleans schools have improved post-Katrina. A majority of White residents, however, perceive that the schools are better post-Katrina. Relying on a survey of New Orleans residents, we argue that local shifts in political power by race help explain the racial differences in perceptions of the public schools. The study’s findings suggest that perceptions of the quality of public goods are shaped by perceptions of “who governs?”

Kapasitas Pemerintah Daerah dalam Knowledge Creation

2010 ◽  
Vol 9 (6) ◽  
pp. 23-34
Author(s):  
Basseng Basseng
Keyword(s):  
Knowledge Management ◽  
Local Government ◽  
Knowledge Creation ◽  
Local Level ◽  
Quality Of Democracy ◽  
Decentralization Policy

Decentralization policy in perspective of knowledge management, particularly in terms of knowledge creation is considered unsuccessful. It is not that decentralization policy is not problematic, but inappropriate knowledge utilized by local government in exercising decentralized affairs is indeed problematic. Such knowledge falls short in enhancing prosperity and quality of democracy at the local level, regardless of the motivation.

scholarly journals EFEKTIVITAS PERENCANAAN PEMBANGUNAN DAERAH KOTA BATU

REFORMASI ◽  
2020 ◽  
Vol 10 (2) ◽  
pp. 228-235
Author(s):  
Dekki Umamur Ra'is ◽  
Dody Setyawan ◽  
Yordanus Dimus
Keyword(s):  
Local Government ◽  
Qualitative Methodology ◽  
Local Level ◽  
Development Planning ◽  
Regional Government ◽  
Snowball Sampling ◽  
Input Process ◽  
Sampling Process ◽  
Planning Development

Keberhasilan pembangunan negara tidak semata-mata ditentukan oleh kekayaan sumber daya alam yang melimpah, tetapi juga ditentukan oleh proses perencanaan pembangunan yang sistematis, terukur, dan menyeluruh (komprehensif). Perencanaan pembangunan memiliki peran yang sangat strategis dan vital dalam pembangunan. Keberhasilan perencanaan, salah satunya diukur dari efektifitasnya. Ada empat indikator efektivitas,  yaitu Ketepatan Waktu, Ketepatan perhitungan biaya, Ketepatan Dalam Menentukan Tujuan, dan Ketepatan Sasaran. Penelitian in menggunakan pendekatan kualitatif dengan penentuan informan menggunakan metode snowball sampling dan analisa data menggunakan triangulasi. Hasil kajian menunjukkan bahwa perencanaan pembangunan daerah di Kota Batu sudah efektif. Walaupun begitu, masih ada beberapa faktor penghambat yang harus diperhatikan oleh pemerintah kota Batu,  yaitu program kegiatan yang tidak sesuai dengan RPJMD atau visi-misi kepala daerah, sistem ditingkat lokal pemerintahan daerah yang belum tersinkronisasi secara maksimal, sehingga proses input data masih perlu berulang-ulang. Faktor lainnya adalah kurangnya koordinasi antar OPD. Oleh sebab itu diperlukan konsistensi dari semua elemen yang terlibat dalam perencanaan. Komitmen dari kepala daerah, kepala OPD dan elemen lain yang terlibat dalam proses perencanaan harus diperkuat.The quality of a country's growth is decided not just by the availability of plentiful natural resources but also by a formal, tangible and rigorous method of development planning. Planning for construction plays a very pragmatic and vitally significant position in planning. Planning performance, in which one is calculated by its effectiveness. There are 4 efficacy metrics, that' Timeliness, Accuracy in costs, Accuracy in Setting Goals, and Accuracy of Targets. There are four effectiveness measures, which is timeliness, expense accuracy, objective setting accuracy, and aim accuracy. This research uses a qualitative methodology and the snowball sampling process to pick the informant and use triangulation as interpretation of the results. The results showed that regional development planning in Batu had been effective. Even so, there are still some inhibiting factors that must be considered by the local government, the program of activities that are not in accordance with the RPJMD or the vision and mission of the regional head, the system at the local level of the local government that has not been synchronized maximally, so the data input process still needs be repeated. Another factor is the lack of coordination among the OPD. It requires continuity with all the components involved in preparation. Commitments will be reinforced from department leaders, manager level and other aspects participating in the planning phase.Key Words: Effectiveness; Planning; Development; Regional; Government; Governance

scholarly journals Jednomandatowe okręgi wyborcze a jakość reprezentacji. Przykład zastosowania jakościowej analizy porównawczej

2020 ◽  
Vol 48 (1) ◽  
pp. 145-170
Author(s):  
Igor Lyubashenko ◽  
Marta Żerkowska-Balas
Keyword(s):  
Local Government ◽  
Public Space ◽  
Positive Impact ◽  
Political Representation ◽  
Local Level ◽  
Electoral System ◽  
City Council ◽  
Quality Of Democracy ◽  
The Impact

This article attempts to make an empirical verification of the impact the electoral law on shaping the expectations of voters towards elected representatives. The analysis was conducted using data collected under the project entitled ‘The impact of electoral rules on the quality of local democracy in Poland’, whose fundamental premise was to take advantage of the situation arising after the amendment to the Electoral Code in 2011, as a result of which different electoral regulations were in force in the 2014 local government elections in various similar cities. Therefore, it was possible to verify a number of statements functioning in public space regarding issues, such as the positive impact of single-mandate constituencies on the quality of democracy (in particular, on the quality of democracy at the local level).The purpose of the analysis was to try to find regularities in changes in perceiving the role of councillors that may have occurred as a result of different electoral regulations. To this end, we used the qualitative comparative analysis (QCA) methodology, which allows the study of relationships between sets and the interpretation of these relationships in terms of necessity and sufficiency.The results suggest that the introduction of the majority system in a number of cities in the 2014 local government elections did not lead to the formation of a coherent model of political representation at the city council level, which would be qualitatively different from the representation model characteristic for cities with a proportional electoral system.

scholarly journals Role of Infrastructural Projects in Sustainable Development: Analysis of Local Government Services of Emerging Economies

2021 ◽  
Vol 7 (1) ◽  
pp. 97-108
Author(s):  
Ashfaq Ahmad ◽  
Zaheer ud Din Babar ◽  
Khalid Latif
Keyword(s):  
Sustainable Development ◽  
Local Government ◽  
Emerging Economies ◽  
Project Success ◽  
Well Being ◽  
Primary Data ◽  
Infrastructure Projects ◽  
Government Services

Local Government services are considered essential for sustainable development in the contemporary world especially in the infrastructure sector. Emerging economies like Pakistan are struggling to improve quality of life by providing better opportunities to its masses through local government services for sustainable development. However, existing literature indicates some issues regarding contribution of local government in terms of infrastructure development in the emerging economies; therefore, this study was carried out to examine the role of local government services in project success for sustainable development through infrastructure projects in the selected part of Pakistan. A structured questionnaire was used to collect data from 217 respondents who were directly engaged in infrastructure projects by using random sampling technique. SPSS was used for data analysis through selected statistical techniques by collecting primary data through structured research instrument using five points liker scale ranging 1 to 5. Results indicate that there is statistically significant relationship between services of local government and project success in infrastructure sector that is evident from positive association among selected variables. Moreover, findings reveal the significant impact of Local Govt. Services on project success of infrastructure sector that could contribute towards sustainable socio-economic development in the economy. It is suggested that policy makers and relevant authorities should improve the quality of local government services with diversity to develop infrastructure sector by executing success projects for individual and collective well-being. This study could help to enhance understanding of relevant stakeholders.

scholarly journals Factors influencing the trust of young customers while using e-commerce websites

2020 ◽  
Vol 3 (1) ◽  
Author(s):  
Le Dinh Minh Tri ◽  
Vo Bao Loc
Keyword(s):  
Rapid Development ◽  
Third Party ◽  
System Quality ◽  
Internet Shopping ◽  
Factors Influencing ◽  
Proposed Model ◽  
Company Reputation ◽  
Online Shoppers ◽  
High Level

Internet shopping is now enjoying its prevalence and rapid development in Vietnam. One of factors could be high barrier for this development is consumers’ trust. Lack of trust on websites is a primary reason why many web users do not shop online. This quantitative study is to identify the factors influencing consumers’ trust on websites from the perspective of youths. The proposed model, in this study, is empirically tested using a questionnaire-based field study. A survey of 325 online shoppers has been conducted. Regression analysis is used to test the hypothesis derived from the framework. The result indicates that consumers’ trust on Internet shopping is built on the high level of customers’ perception about the store and company reputation; system quality, and service quality of the website; as well as the effectiveness of third party recognition. Implications and suggestions for further studies were also provided in this study.

scholarly journals Local Government Services and Social Margins: The Case of Plantation Community in Sri Lanka

2016 ◽  
Vol 9 (10) ◽  
pp. 59
Author(s):  
S. Vijesandiran ◽  
R. Ramesh
Keyword(s):  
Sri Lanka ◽  
Local Government ◽  
Service Delivery ◽  
Local Governance ◽  
Critical Question ◽  
Government Services ◽  
Laws And Policies ◽  
Major Factors ◽  
State Quality

Decentralization and local governance have been perceived as an effective tool for efficient, accountable, responsive and impartial public service delivery to all segments of citizens irrespective of ethnicity, race, gender, caste, language, social groupings etc. This paper, thus, throws more light on local government service delivery in the minority regions, especially looking at the status of plantation community in the local governance structures in Sri Lanka. The study finds that although Sri Lanka has adopted decentralized local government system at different levels, it has often been failed to effectively accommodate and address interests of ethno-linguistic minorities –Plantation Tamils. Exclusion of the plantation community in the service delivery of local government authorities has been a significant flaw of local government system which fundamentally challenges the notion of inclusive state, quality of government and democracy. The study particularly explores major factors that preclude plantation community from enjoying local government services. This issue, thus, stems a critical question about their status of citizenship rights and quality of governance in Sri Lanka. This study also may be a reflection of the plight of minorities in other multi-ethnic nations where discriminatory laws and policies affect right to access local governance and democracy.

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