Transformation Strategies for Shared Service Centers in the Public Sector

2009 ◽  
pp. 35-50
Author(s):  
Haiko van der Voort ◽  
Hans de Bruijn ◽  
Marijn Janssen
Keyword(s):  
Public Administration ◽  
Economies Of Scale ◽  
Transformation Process ◽  
Policy Network ◽  
Support Functions ◽  
The Public ◽  
Key Stakeholders ◽  
Cost Reductions ◽  
Shared Service ◽  
Transformation Processes

This chapter presents a set of critical choices for initiating a Shared Service Center (SSC) in a large public organization and the management of the transformation process towards it. A move to concentratingorganizational support functions in SSCs in public administration is encouraged by successes in the private sector. There is a lot to gain by concentrating functions including improved services through specialization, efficiencies through standardization, and cost reductions through economies of scale. Yet the transformation process does not resemble the simplicity of the concept of SSC and many challenges need to be bridged. In this chapter, the complexities of transformation processes of the introduction of a government wide SSC for human resource management are studied. By analyzing the perceptions of key stakeholders from a policy network theoretical lens, we found some major patterns determining success or failure in both designing and implementing SSCs. By listing these, we aim to clarify the complexities of transformation processes towards SSCs in public administration and provide some strategic suggestions for these transformations.

scholarly journals The Effect of Shared Service Centers on Administrative Intensity in English Local Government: A Longitudinal Evaluation

2019 ◽  
Vol 30 (1) ◽  
pp. 113-129 ◽  
Author(s):  
Thomas Elston ◽  
Ruth Dixon
Keyword(s):  
Local Government ◽  
Economies Of Scale ◽  
Administrative Support ◽  
Local Authority ◽  
Structural Complexity ◽  
Change Score ◽  
Support Functions ◽  
Service Adoption ◽  
Shared Service ◽  
Primary Service

Abstract “Administrative intensity” (AI) describes the proportion of total resources that organizations spend on administrative support functions rather than primary service and production processes. We test whether “sharing” administrative activities between organizations leads to a fall in AI due to economies of scale, as is often supposed, using organizational and financial data from more than 300 English local authorities. We employ multi-wave change score regression analysis to relate changes in AI from 2008 to 2016 to levels of shared services participation, and further test whether reform performance varies by category of local authority, type of administration, or degree of structural complexity. Although we find that some measures of AI fell slightly over this period, this was unrelated to shared service adoption for any category of local authority. Sharing of clerical rather than professional types of administration, and sharing by organizations and within partnerships characterized by lower structural complexity, also failed to improve reform outcomes. Faulty assumptions about the extent of administrative scale diseconomies in English local government partly explain this significant reform underperformance.

scholarly journals Innovative Technologies for the Public Administration Transformation

2021 ◽  
Vol 39 (5) ◽  
Author(s):  
Valeriy Dovhan ◽  
Nataliia Hrushchynska ◽  
Olha Kudrina ◽  
Victoria Bozhkova ◽  
Tetiana Zaporozhets ◽  
...  
Keyword(s):  
Information Technology ◽  
Public Administration ◽  
Modern Society ◽  
Economic Conditions ◽  
Quality Of Services ◽  
Innovative Technologies ◽  
The Public ◽  
The Impact ◽  
Transformation Processes

The purpose of this article is to analyze the processes of transformation of public administration systems through the use of innovative technologies to meet the needs of modern society and reduce the monopoly on management by the state authorities. From the standpoint of the inevitable impact dictated by current socio-economic conditions, the transformation processes are analyzed from the standpoint of economic expediency.The issues of the impact of innovative processes in the field of information technology on the traditional processes of public administration are considered. The prerequisites leading to the need for public administration transformation are described, and the main concepts and directions of this transformation are indicated.As a proposed innovative transformation technology, tools for digitalization of public administration are described, aimed at improving the quality of services provided, harmonizing relationships between public administration entities, as well as aimed at optimizing and redistributing powers from state to municipal authorities.

SCIENTIFIC JUDGMENT AND PRACTICAL APPLICATION OF THE CONCEPT "FUNCTION" OF PUBLIC ADMINISTRATION

2017 ◽  
Author(s):  
Nataliia Luhovenko ◽  
Keyword(s):  
Public Administration ◽  
The State ◽  
Support Functions ◽  
The Public ◽  
Current Trends ◽  
The Social ◽  
Economic Sphere ◽  
History Of ◽  
Scientific Judgment

The relevance of a question of redistribution of obligations of the state on accomplishment of social and economic tasks leads both to revision of its functions, and to delegation of some of them to the public sector. Current trends of development of society lead to change of views of such classical category as "function". In article scientific approaches to determination of the concept "functions" as categories of management of modern scientists and founders of managerial science who studied the theory and the history of management during the different periods are investigated. The author in details analysed essence and characteristic of the term "function" and "functionality" in the context of the public and branch management and also the emphasis on various forms of their treatments is placed. On the basis of the analysis of a large number of determinations and formulations of this category, own determination of functions of public administration in the social and economic sphere of Ukraine is formulated. The list of the main functions of the state which accomplishment influence forming and development of modern Ukrainian society is specified. Separately also separation into the general and support functions of public administration is specified, their contents is analysed. In the course of the research are formulated and opened own understanding of the concept "function" of various spheres of management. In article it is assumed that function of observation it is better than the state performs society in the desire to aspiration of justice. Refining of function of observation, as such following from control and the analysis is also offered. It is noted if management has such purpose as personnel filling and resource providing, then functions have to be guided accurately from these requirements. Analyzing a question of functions of public administration, the author noted that consideration of problems of the social and economic sphere demands special functionality which in turn has to be modernized according to market requirements and a maturity of society.

Satu Dekade, Separuh-Jalan Proses Desentralisasi

2010 ◽  
Vol 8 (5) ◽  
pp. 1-12
Author(s):  
Purwo Santoso
Keyword(s):  
Policy Implementation ◽  
Public Administration ◽  
Final Stage ◽  
Transformation Process ◽  
Institute Of Public Administration ◽  
Administration System ◽  
The Public ◽  
Administrative Evaluation ◽  
Political Consensus ◽  
Decentralized Governance

Decentralization process in the first decade had brought significant impacts, even though it was not satisfactory to arrive at the final stage of the transformation process. The outcomes were in halfway to go in achieving decentralization missions. A new pattern of administration or government management had not yet been established in order to facilitate the process. The development of the public administration system had lost its strategic moment in directing the spirit of autonomy within a desirable framework. Upholding the missions would require political administration: political consensus to impose administrative instruments needed to safeguard policy implementation. Emphasize on political administration is important since strictly separating politics and administration would be impossible. Hence, meta-administrative evaluation is needed as essentially, decentralization requires fundamental reform of governance administration. In this context, it is reasonable to evaluate the contribution of the National Institute of Public Administration (LAN) in developing future decentralized governance administration-which is built on principles of autonomy.

Państwo i samorząd terytorialny z perspektywy procesów decentralizacji i recentralistycznych tendencji

1970 ◽  
Vol 21 (282) ◽  
pp. 55-82
Author(s):  
Ryszard Kozioł
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Local Governments ◽  
Third Sector ◽  
System Transformation ◽  
The Public ◽  
Regional Authorities ◽  
Transformation Processes ◽  
Great Development

System transformation processes in Poland have accelerated the modernization and evolution of the public administration model. As a result of the intensification of decentralization processes, the state lost its hegemonic position. In the public sector, a significant part of the powers were taken over by local government units, and institutions of the second and third sector have become an important partner in the implementation of tasks and the provision of public services. The activity of local governments to date, which is positively assessed by the public opinion, proves the great development potential of local and regional authorities. However, the experience of recent years shows that this potential has not always been properly assessed and utilized. Underestimation of the role of local governments is demonstrated by the actions of the rulers, and the failure to recognize the challenges ahead of him political programs of the opposition.

scholarly journals TRANSFORMATION OF THE SYSTEM OF PUBLIC ADMINISTRATION IN A NETWORK ECONOMY

2021 ◽  
Vol 39 (3) ◽  
Author(s):  
Natalya Metelenko ◽  
Liudmyla Pashko ◽  
Nataliia Grynchuk ◽  
Volodymyr Vakulenko ◽  
Oksana Babenko ◽  
...  
Keyword(s):  
Public Administration ◽  
Organizational Transformation ◽  
Economic Systems ◽  
Network Economy ◽  
Administration System ◽  
The Public ◽  
Current State ◽  
Networked Economy ◽  
Transformation Processes

A networked economy is an environment in which any company or individual in any economic system can contact with minimal cost with any other company or individual about teamwork, trade, exchange of ideas, or just for fun. The networked economy sets the vector along which socio-economic systems of micro, meso, macro levels will develop in the long term, which necessitates research and comprehensive analysis of digital transformation processes. The authors analyzed the essence of the network economy and its impact on the sphere of management, analyzed the current state of the Ukrainian system of public administration in the network economy's conditions and identified the main problematic tasks. Based on the analysis, the authors identified goals for the main areas of public administration and proposed a scheme for the organizational transformation of the public administration system in a networked economy. The authors also proposed a system of indices to assess the state of transformation of the public administration system in a networked economy and identify development trends.

THE IMPACT OF UKRAINE'S EXCISE DUTY POLICY ON THE TRANSFORMATION PROCESSES OF THE TOBACCO MARKET

2020 ◽  
Vol 2020 (10) ◽  
pp. 19-33
Author(s):  
Nadiia NOVYTSKA ◽  
◽  
Inna KHLIEBNIKOVA ◽  
Keyword(s):  
Structural Changes ◽  
Tax Avoidance ◽  
Transformation Process ◽  
State Regulation ◽  
Tobacco Products ◽  
Excise Duty ◽  
Increasing Demand ◽  
High Level ◽  
The Impact ◽  
Transformation Processes

The market of tobacco products in Ukraine is one of the most dynamic and competitive. It develops under the influence of certain factors that cause structural changes, therefore, the aim of the article is to conduct a comprehensive analysis of transformation processes in the market of tobacco and their alternatives in Ukraine and identify the factors that cause them. The high level of tax burden and the proliferation of alternative products with a potentially lower risk to human health, including heating tobacco products and e-cigarettes, are key factors in the market’s transformation process. Their presence leads to an increase in illicit turnover of tobacco products, which accounts for 6.37% of the market, and the gradual replacement of cigarettes with alternative products, which account for 12.95%. The presence on the market of products that are not taxed or taxed at lower rates is one of the reasons for the reduction of excise duty revenues. According to the results of 2019, the planned indicators of revenues were not met by 23.5%. Other reasons for non-fulfillment of excise duty revenues include: declining dynamics of the tobacco products market; reduction in the number of smokers; reorientation of «cheap whites» cigarette flows from Ukraine to neighboring countries; tax avoidance. Prospects for further research are identified, namely the need to develop measures for state regulation and optimization of excise duty taxation of tobacco products and their alternatives, taking into account the risks to public health and increasing demand of illegal products.

E-Projects Challenges in India – Role of Human Resource Management and Technology

2018 ◽  
Vol 6 (8) ◽  
pp. 263
Author(s):  
Ramnik Kaur
Keyword(s):  
Developing Countries ◽  
Public Administration ◽  
Paradigm Shift ◽  
Successful Implementation ◽  
The Public ◽  
Government Services ◽  
The Past ◽  
The Government ◽  
Traditional Approaches

E-governance is a paradigm shift over the traditional approaches in Public Administration which means rendering of government services and information to the public by using electronic means. In the past decades, service quality and responsiveness of the government towards the citizens were least important but with the approach of E-Government the government activities are now well dealt. This paper withdraws experiences from various studies from different countries and projects facing similar challenges which need to be consigned for the successful implementation of e-governance projects. Developing countries like India face poverty and illiteracy as a major obstacle in any form of development which makes it difficult for its government to provide e-services to its people conveniently and fast. It also suggests few suggestions to cope up with the challenges faced while implementing e-projects in India.

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