Making IT Visible

2010 ◽  
pp. 30-43 ◽  
Author(s):  
Katrin Jonsson
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Service Delivery ◽  
Everyday Life ◽  
Service Provider ◽  
Service Providers ◽  
Mining Industry ◽  
Remote Diagnostics ◽  
Service Production

As computer devices go embedded into the environment people will be surrounded by ubiquitous computers in their everyday life. These devices can serve as a base in services where data are collected and analyzed to serve the customers. Ubiquitous services are to a great extent invisible as people can neither see the computers nor have to be involved in the data collection or the data analysis. The service provider can be located at a distance and is thus also invisible to the customers. A challenge for the parties involved in the service production is to deal with the invisibility and the distance that emerge in ubiquitous services. The aim of this paper is to address the issues of invisibility and distance in ubiquitous services by exploring the implications of using ubiquitous computing to produce services. To address this question, the paper adopts a practice perspective to analyze data from an empirical case study of a remote diagnostics service provider and one of its customers in the mining industry. The study shows that both human enactment and the technology have implications for the service. They do however, reveal a paradox: the technology is designed to enable invisible services while people’s enactment of the service strives towards making them more visible. For ubiquitous service providers it is important to cope with this paradox, otherwise it might cause unfulfilled expectations and an unsuccessful service delivery.

scholarly journals Queue Analysis at Yogyakarta Tugu Station

2017 ◽  
Vol 1 (2) ◽  
pp. 105-115
Author(s):  
Handoko Handoko ◽  
Septiana Widi Astuti
Keyword(s):  
Data Analysis ◽  
Action Research ◽  
Data Collection ◽  
Everyday Life ◽  
Sampling Technique ◽  
Queuing System ◽  
Railway Station ◽  
Analysis Techniques ◽  
Common Situation

Queue is a common situation that is common in everyday life where consumers wait in front of the counter to get a turn of service or service facilities. The study aims to determine the performance of the queuing system at the train ticket counter at Yogyakarta Tugu Station. This research is an action research. The population in this study are all customers who come to Yogyakarta Tugu Railway Station to purchase train tickets. Sampling using accidental sampling technique. Data collection techniques used are the method of observation and documentation. Data analysis techniques used queuing formulas for Model B: M / M / S. The results showed that the performance of the queuing system at the train ticket counter at Yogyakarta Tugu Station was not optimal.

scholarly journals Analysis of the Implementation of Criminal and Administrative Offenses in the Perspective of Immigration Law Number 6 of 2011 (Case Study Djoko Soegiarto Tjandra)

2020 ◽  
Vol 2 (1) ◽  
pp. 13-23
Author(s):  
Bima Yosua A Tarigan ◽  
Faridh Al Wajidi ◽  
K Karina
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Criminal Code ◽  
Immigration Law ◽  
Criminal Case ◽  
Judicial Process ◽  
The Public ◽  
Administrative Action ◽  
Administrative Sanction

Criminal action is an act that violates the rules and punishable by crime, while the immigration administrative action is an administrative sanction given to foreigners outside the judicial process. One of the cases that have been in the public spotlight is the criminal case of Cessie Bank Balicorruption and bribery related to the deletion of the wanted list (DPO) by Djoko Tjandra. This study uses a qualitative empirical normative legal approach with data collection in the form of library materials which include statutory regulations, books, papers, and other sources. The formulation of the problem discussed in this study is how the application of criminal acts and Immigration Administrative Measures (TAK) in Law Number 6 Of 2011 concerning Immigration which is charged against Djoko Tjandra. The purpose of this research is to find out the criminal acts and administrative immigration actions given to Djoko Tjandra who was an Indonesian fugitive for many years. Based on the data analysis carried out, it was concluded that criminal and administrative actions ensnared Djoko Tjandra and the elements who helped him in accordance with the applicable rules, namely as the provisions written in the Criminal Code, Law Number 20 Of 2001 concerning the Eradication of Corruption Crime, and Law Number 6 Of 2011 concerning Immigration.

scholarly journals Pengaruh Penerapan Pembelajaran Blended Learning terhadap Hasil Belajar Siswa

Horizon ◽  
2021 ◽  
Vol 1 (4) ◽  
pp. 622-634
Author(s):  
Zulma Hendra ◽  
Alfi Yunita ◽  
Ainil Mardiyah
Keyword(s):  
Data Analysis ◽  
Experimental Design ◽  
Data Collection ◽  
Blended Learning ◽  
Learning Outcomes ◽  
Research Subjects ◽  
Final Test ◽  
Test Instrument ◽  
Analysis Technique

ABSTRACT This study aims to determine the effect of the application of blended learning on the learning outcomes of class X MIA students at SMA PGRI 2 Padang. This study used a pre-experimental design in the form of a One-Shot Case Study by taking research subjects by Purposive Sampling. The sample of this research was the students of class X MIA. This study used descriptive questions as a final test instrument. The data analysis technique used in this research was a t-test. Based on the data collection techniques and data analysis carried out, it was obtained that tcount = 1.81 and ttable = 1.68, because tcount > ttable, then reject H0 at a significant level of 0.05 so it can be concluded that there is an effect of applying blended learning on studensts’ learning outcomes of class X MIA at SMA PGRI 2 Padang. Keywords: Blended Learning, Learning Outcomes

scholarly journals PERAN KEPEMIMPINAN KIAI DALAM MENINGKATKAN MUTU PENDIDIKAN (STUDI KASUS DI PONDOK PESANTREN BAHRUL MAGHFIROH KOTA MALANG)

2019 ◽  
Vol 1 (1) ◽  
pp. 18
Author(s):  
Syafi'i Syafi'i
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Qualitative Methods ◽  
Human Resource ◽  
Qualitative Method ◽  
Boarding School ◽  
Quality Of Education

The leadership of the kiai becomes very important in Islamic boarding school because the development of the quality of pesantren education depends on the competence of the leader, the meaning of the leader here is the kiai or caretaker of the boarding school. This study aims to describe the first role of leadership in improving the quality of education, secondly the leadership of kiai that is effective in improving the quality of education in Islamic boarding schools.This research uses a qualitative method, with a case study in Bahrul Maghfiroh Islamic Boarding School in Malang. Data collection was carried out using interview, observation, and documentation and observation techniques. Data analysis uses descriptive qualitative methods and inductive thinking patterns. The purpose is to analyze the data obtained from field objects, and then to be related to relevant theories.The results showed: 1) The role of the kiai in improving quality in the Bahrul Maghfiroh Islamic boarding school in Malang is as a manager, educator, human resource empowerment, decision maker, attainee of the pesantren, motivator and supervisor. 2) Effective kiai leadership is leadership that builds cooperation with kiai or other institutions, regenerates kiai and builds good relations with the community.

scholarly journals PEREKONOMIAN PARIWISATA ISLAMI TERHADAP PEDAGANG DI KAWASAN MAKAM SUNAN KALIJAGA

2019 ◽  
Vol 5 (6) ◽  
pp. 513
Author(s):  
Galih Caesario Rahman ◽  
Sunan Fanani
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Research Method ◽  
Economic Condition ◽  
Research Result ◽  
Case Study Method ◽  
Descriptive Case Study ◽  
Data Presentation ◽  
Tourism Activity

This study aims to figure how is the dynamic or economic condition change caused by the existence of Islamic tourism of Sunan Kalijaga Tomb to stall sellers who most of them are the locals lives around the Islamic tourism of Sunan Kalijaga tomb. The research method used is descriptive case study method. Where the data collection done by interview and observation. In this research, the informant is the parties involved in the tourism activity, which is the seller, the visitor, and the worker around the Islamic tourism of Sunan Kalijaga tomb, Demak District. The data analysis used is data reduction, data presentation, and make a conclusion.The research result suggests that the existence of Islamic tourism of Sunan Kalijaga tomb Demak District brings economical change towards the seller works around.

Service Delivery Strategies for Alleviating Pandemic Suffering While Maintaining Profitability

2021 ◽  
Author(s):  
Omkar Palsule-Desai ◽  
Vikrant Vaze ◽  
Gang Li ◽  
Srinagesh Gavirneni
Keyword(s):  
Service Delivery ◽  
Service Provider ◽  
Service Providers ◽  
Quantitative Model ◽  
Customer Segmentation ◽  
For Profit ◽  
Product Assortment ◽  
The Poor ◽  
Service Option ◽  
Delivery Strategies

The postpandemic world requires a renewed focus from service providers on ensuring that all customer segments receive the essential services (food, healthcare, housing, education, etc.) that they need. Philanthropic service providers are unable to cope with the increased demand caused by the social, economic, and operational challenges induced by the pandemic. For-profit service providers offering no-pay services to customers, allowing them to self-select a service option, is becoming a popular strategy in various settings. Obtaining insights into how to efficiently balance societal and financial goals is critical for a for-profit service provider. We develop and analyze a quantitative model of customer utilities, vertically differentiated product assortment, pricing, and market size to understand how service providers can effectively use customer segmentation and serve the poor in the lowest economic strata. We identify conditions under which designing the service delivery to be accessible to the poor can simultaneously benefit the for-profit service provider, customers, and the entire society. Interestingly, we observe that the increasing customer valuation of the no-pay option because of a superior quality service offered by a service provider need not benefit customers. Our work provides a framework to obtain operational, economic, and strategic insights into socially responsible service delivery strategies.

Ageing, fiction, narrative exchange and everyday life

2018 ◽  
pp. 243-262
Author(s):  
Philip Tew ◽  
Nick Hubble
Keyword(s):  
Qualitative Research ◽  
Data Analysis ◽  
Data Collection ◽  
Everyday Life ◽  
Coming Of Age ◽  
Think Tank ◽  
Reading Groups ◽  
The Third ◽  
Research Context ◽  
The University

This chapter focuses on the qualitative research undertaken through engagement with older respondents within the Fiction and Cultural Mediation of Ageing Project (FCMAP). Through consideration of FCMAP’s underlying methodologies and its data collection drawn from reflective diaries kept by University of the Third Age (U3A) Volunteer Reading Groups (VRGs), responses to a directive issued to existing diarists by the Mass Observation Archive at the University of Sussex with longitudinal analytical comparisons, and transcripts of ‘Ageing Re-imagined’ literary events and associated author interviews, FCMAP mapped the patterns of experience of and attitudinal responses to ageing. This chapter also outlines FCMAP’s development and subsequent data analysis in relation to key elements and outlines FCMAP’s collaboration with researchers from think-tank Demos and its prioritising of policy aspects of the research context, producing a policy report Coming of Age before summarising its overall findings.

Use of Mobile Telephones among Small-Scale Goods and Service Providers in Shillong, India

2015 ◽  
Vol 14 (6) ◽  
pp. 619-645
Author(s):  
Devomitra Choudhury
Keyword(s):  
Communication Technology ◽  
Mobile Device ◽  
Service Provider ◽  
Service Providers ◽  
Small Scale ◽  
Urban Place ◽  
Perishable Items ◽  
Mobile Telephones ◽  
Business Opportunities

The study, carried out in Shillong, the capital of Meghalaya, was selected as a case study of the use of mobile telephones among small-scale goods and service providers in a relatively slowly moving urban place like Shillong. The study attempts to observe different sectors of traders and goods and service providers of perishable and non-perishable items using mobile telephones. The attempt is to see if the mobile device has evolved as a grand tool to overcome various obstacles in the expansion and extension of livelihood and business opportunities, and understand the how changes in communication technology have an enabling influence in people’s business lives—as a resource for increasing clientele, improving sales, and connecting to new markets, buyers and vendors. Differences are greatly found to lie in the type of goods and service provider, types of clientele being targeted (local versus international) and scale of operations.

scholarly journals Managing Customer Participation and Customer Interactions in Service Delivery: the Case of Museums and Educational Services

Organizacija ◽  
2014 ◽  
Vol 47 (3) ◽  
pp. 166-175 ◽  
Author(s):  
Marlene Amorim ◽  
Maria João Rosa ◽  
Sandra Santos
Keyword(s):  
Service Quality ◽  
Service Delivery ◽  
Service Providers ◽  
Three Dimensions ◽  
Customer Participation ◽  
Customer Involvement ◽  
Quality Aspects ◽  
Service Production ◽  
Service Activities ◽  
Third Dimension

AbstractBackground and Purpose – In this study we investigate determinants of customers’ quality perceptions in service processes which involve customer participation and customer to customer interaction (CCI). Building on existing multidimensional approaches to service quality we explore relevant quality aspects for related to the performance customer participation and CCI.Design/Methodology/Approach – The study builds on focus groups conduct with employees and customers of a leading provider of educational and science services, which offered a portfolio of service activities requiring very diverse levels of customer participation and CCI, to characterize service quality dimensions.Results – The study distinguishes three dimensions of service delivery quality: a dimension related to the providers’ direct performance; a second dimension relative to the performance of customers’ own participation in service activities, and a third dimension relative to the interaction with other customers. The work extends service quality literature by identifying new dimensions which affect service quality in service settings with active customer involvement.Conclusion – Service providers have been developing very diverse delivery processes, frequently inviting customers to have active roles in service production. Often, customers also interact with other costumers in service delivery. The paper provides a contribution to foster the debate about service quality frameworks, and aims to inform the design and the management of services where customer participation and CCI have a key role.

scholarly journals EFEKTIVITAS METODE AL-MIFTAH LIL ʻULUM DALAM MENINGKATKAN KUALITAS MEMBACA KITAB KUNING PADA SANTRI MADRASAH DINIAH

2019 ◽  
Vol 2 (1) ◽  
pp. 36
Author(s):  
Ibnu Ubaidillah ◽  
Ali Rif’an
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Reference Materials ◽  
Learning Process ◽  
Case Study Approach ◽  
Study Approach ◽  
Inhibiting Factors ◽  
Qualitative Descriptive ◽  
Descriptive Method

This study uses a qualitative descriptive method with a case study approach. Data collection techniques use the method of interview, observation, and documenta-tion. Data analysis is done by condensing data, then presenting data, and conclusions drawn from the data. In checking the validity of the data, researchers use methods, namely extending the time of partici-pation of researchers in the field, increasing persistence of observation, using appropriate reference materials, and reading book tests. The results of the analysis show that the process of applying the Al-Miftah Lil ‘Ulum Method at Madin Wustho Hidayatul Mubtadi’in –Malang City was carried out through several stages, namely preparation, implementation, and evaluation. Among the supporting factors of the learning process and the inhibiting factors to applied it.

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