Official Uses of Social Media
Many people use social media as a main source of information and news, and unofficial sites attract vast numbers of visitors. It has become crucial for governments and healthcare authorities to establish and use social media in order to communicate with their populations and counteract misinformation. Beyond this, technical efforts need to be established to ensure that internet and social media users are directed effectively to these official channels. It is also important to encourage these websites to share and repost their content. Social media and IT companies also have a sensitive role to play in supporting this and validating reliable information while disrupting fake news and false content. This chapter covers a number of themes relating to this issue, such as the reasons for and potential benefits of social media communications by governments and health authorities, the role of social media and tech companies to improve the quality of online information, and the risks and challenges of disseminating official information via social media.