The Effect of Gender, Age, and Education on the Adoption of Mobile Government Services

2020 ◽  
Vol 16 (3) ◽  
pp. 35-52
Author(s):  
Isaac Kofi Mensah ◽  
Guohua Zeng ◽  
Chuanyong Luo
Keyword(s):  
Self Efficacy ◽  
Theoretical Foundation ◽  
Intention To Use ◽  
Unified Theory ◽  
Government Services ◽  
Utaut Model ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
And Performance

This study explored the important role of demographic factors such as gender, age, and education in the adoption of mobile government (m-government) services. The Unified Theory of Acceptance and Use of Technology (UTAUT) model was used as the theoretical foundation whiles the data was captured and analyzed with SPSS and SmartPLS. The results have demonstrated that gender is a significant predictor of both the intention to use and performance expectancy of m-government services. However, gender does not determine mobile self-efficacy. In addition, age and education were both were significant predictors of performance expectancy, mobile self-efficacy and the intention to use m-government services respectively. The implications of these and other findings of the study are thoroughly discussed.

scholarly journals E- Government Service Review In Dumai City Indonesia

Jurnal Niara ◽  
2020 ◽  
Vol 13 (1) ◽  
pp. 260-267
Author(s):  
Dedy Afrizal
Keyword(s):  
Local Government ◽  
Electronic Government ◽  
Future Research ◽  
Intention To Use ◽  
Unified Theory ◽  
Government Service ◽  
Government Services ◽  
Utaut Model ◽  
Use Of Technology ◽  
Research Findings

Electronic government are in their early stages in many city in Indonesia. Local government has faced a number of challenges and faced with various issues pertaining to their implementation of e-government services.  This paper utilises the Unified Theory of Acceptance and Use of technology (UTAUT) model to explore e-government services in Dumai city. The purpose of this paper to present a concept idea to seeing intention to use e-government in Dumai City. The Paper suggest future research with quantitative approach to find aspect to consider in producing significant and credible research findings. This research is expected can help government in improving intention citizens’ use of e-government services. Keywords: E-Government, UTAUT model, Local Government

scholarly journals Factors Affecting University Students Intentions to Use Debit Card Services: an Empirical Study Based on UTAUT

2017 ◽  
Vol 15 (2) ◽  
pp. 196-210 ◽  
Author(s):  
Philip Kissi ◽  
Mustapha Oluwatobiloba ◽  
Amankwah Berko
Keyword(s):  
University Students ◽  
Study Data ◽  
Intention To Use ◽  
Unified Theory ◽  
Factors Affecting ◽  
Online Transactions ◽  
Debit Card ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
And Performance

Despite the promising use of debit cards for e‐payment and online transactions, to the best of our knowledge, there has not been any study regarding students’ intentions to use debit card services in Nigeria. This research aims to examine factors that influence university students’ decision to use debit card services in Nigeria. A Unified Theory of Acceptance and Use of Technology (UTAUT) integrated with the trust of bank and online transaction factors are used in the study. Data were purposively selected from 400 students in the Faculty of Business Administration in Nigeria University using a survey questionnaire. The multiple linear regression results reveal that social influence, the trust of online transaction and performance expectancy exert significant influences on students’ behavioural intention to use a debit card. However, the insignificant results obtained for effort expectation and facilitating condition warrant for further investigation. We have confidence that the findings of this study will guide debit card services providers and professionals in the field in improving and promoting debit card services by revealing the students’ priorities regarding debit card services in Africa, particularly in Nigeria.

Determinants of Consumer Intention to Use Online Gambling Services

2016 ◽  
Vol 12 (4) ◽  
pp. 23-37 ◽  
Author(s):  
Nuno Fortes ◽  
António Carrizo Moreira ◽  
João Saraiva
Keyword(s):  
Perceived Risk ◽  
Online Survey ◽  
Online Gambling ◽  
Intention To Use ◽  
Unified Theory ◽  
Convenience Sample ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Usage Behavior ◽  
Facilitating Conditions

Online gambling has skyrocketed in recent years. As such, knowing the determinants of consumer usage behavior is crucial in understanding online gambling services. This study has as main objective the construction of an explanatory model of the online gambling services usage behavior, based on the incorporation of perceived risk in the conceptual framework of the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2). The empirical validation of the model was performed by conducting an online survey to a convenience sample of 212 Portuguese online players. Data were processed using the PLS-SEM methodology. The results evidence that performance expectancy, social influence, facilitating conditions, hedonic motivations, price value, habits, as well as perceived risk influence the intention to use online gambling services.

scholarly journals The Moderator Role of Age in the Unified Theory of Acceptance and Use of Technology: Intention to Use Internet Banking in Sudan: الدور المعدل للعمر في النظرية الموحدة لقبول واستخدام التكنولوجيا:  النية لاستخدام الإنترنت المصرفي في السودان

2020 ◽  
Vol 4 (11) ◽  
Author(s):  
Adam Haroun Omer, Fathi Ahmed Ali Adam
Keyword(s):  
Data Collection ◽  
Internet Banking ◽  
Education Level ◽  
Intention To Use ◽  
Unified Theory ◽  
Banking Services ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
Moderator Role

The objective of this paper is to identify the moderator role of age in the unified theory of acceptance and use of technology: Intention to Use internet banking in Sudan. To achieve this objective the researchers adopted the questionnaire to data collection. A total of 375 questionnaires are distributed 207 respondents are well-responded. Used SPSS, Excel, SmartPLS to analysis the data collected. The results indicate that the age (34yrs and less) does prove as a moderator in effort expectancy, social influence, and intention to use Internet banking. Also, the age generally does not prove as a moderator in internet banking awareness and intention to use internet banking. The study recommended to study the effect of income and education level on acceptance of e-banking services.

scholarly journals Users Acceptance of E-Government System in Sintok, Malaysia: Applying the UTAUT Model

2021 ◽  
Vol 5 (1) ◽  
pp. 66
Author(s):  
Anisa Safiah Maznorbalia ◽  
Muhammad Aiman Awalluddin
Keyword(s):  
Public Administration ◽  
Unified Theory ◽  
Key Factors ◽  
Developed Country ◽  
The Public ◽  
Government Services ◽  
Utaut Model ◽  
Use Of Technology ◽  
Efficiency And Effectiveness ◽  
Very High

E-government services have become a vital tool to provide citizens with more accessible, accurate and high-quality services and information. E-government system provides an efficient dissemination of information to people and eases people to communicate directly with government services. The utilization of ICT through e-government enhancing efficiency and effectiveness of service delivery in the public sector. The system is regarded as one of the vital elements to be a developed country. The application of e-government indicates the readiness and ability of the nation utilizing technology within public administration periscope. Although the Malaysian government has introduced e-government for many years, its acceptance still not very high. Therefore, this paper studies the key factors of Malaysian citizens’ in Sintok, Kedah, a semi- rural area on approval on e-government services based on the Unified Theory of Acceptance and the Use of Technology (UTAUT Model). The survey data was collected from 83% respondents to measure people understanding and awareness toward e-government system. The results show that there is an excellent understanding among Malaysian towards e-government system.

A two-stage structural equation modeling-neural network approach for understanding and predicting the determinants of m-government service adoption

2019 ◽  
Vol 21 (4) ◽  
pp. 419-438 ◽  
Author(s):  
Shamim Talukder ◽  
Raymond Chiong ◽  
Sandeep Dhakal ◽  
Golam Sorwar ◽  
Yukun Bao
Keyword(s):  
Neural Network ◽  
Structural Equation ◽  
Equation Modeling ◽  
Intention To Use ◽  
Government Service ◽  
Content Type ◽  
Service Adoption ◽  
Government Services ◽  
Performance Expectancy ◽  
And Performance

Purpose Despite the widespread use of mobile government (m-government) services in developed countries, the adoption and acceptance of m-government services among citizens in developing countries is relatively low. The purpose of this study is to explore the most critical determinants of acceptance and use of m-government services in a developing country context. Design/methodology/approach The unified theory of acceptance and use of technology (UTAUT) extended with perceived mobility and mobile communication services (MCS) was used as the theoretical framework. Data was collected from 216 m-government users across Bangladesh and analyzed in two stages. First, structural equation modeling (SEM) was used to identify significant determinants affecting users' acceptance of m-government services. In the second stage, a neural network model was used to validate SEM results and determine the relative importance of the determinants of acceptance of m-government services. Findings The results show that facilitating conditions and performance expectancy are the two important precedents of behavioral intention to use m-government services, and performance expectancy mediates the relationship between MCS, mobility and the intention to use m-government services. Research limitations/implications Academically, this study extended and validated the underlying concept of UTAUT to capture the adoption behavior of individuals in a different cultural context. In particular, MCS might be the most critical antecedent towards mobile application studies. From a practical perspective, this study may provide valuable guidelines to government policymakers and system developers towards the development and effective implementation of m-government systems. Originality/value This study has contributed to the existing, but limited, literature on m-government service adoption in the context of a developing country. The predictive modeling approach is an innovative approach in the field of technology adoption.

scholarly journals ANALISIS FAKTOR FAKTOR YANG MEMPENGARUHI MINAT PEMANFAATAN DAN PENGGUNAAN TEKNOLOGI PEMBAYARAN ELEKTRONIK BERGERAK DENGAN MENGGUNAKAN MODEL UTAUT. (STUDI KASUS PADA TEKNOLOGI M-DINAR PAYMENT SYSTEM)

2016 ◽  
Vol 1 (1) ◽  
pp. 50
Author(s):  
Wahyu Meiranto
Keyword(s):  
Information System ◽  
Regression Analysis ◽  
Social Influence ◽  
Electronic Mail ◽  
The Other ◽  
Intention To Use ◽  
Unified Theory ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Effort Expectancy

The purpose of this research is to analyze factors that influence behaviour intention to use technology information system and use behaviour technology information system using UTAUT (unified theory of acceptance and use of technology). That factors are performance expectancy,effort expectancy, perceived of credibility, social influence, and facilitating condition and moderated by age, gender and experience. Sample of this research is investment using services community (M-Dinar) through internet. One hundred and twenty four respondents using M-Dinar had participated in this research. The collecting data used a questionnaire survey that posted at facebook and sent it via electronic-mail. Data were analyzed using a Moderated Regression Analysis (MRA). The result showed only social influence that effecting behaviour intention to use M-Dinar technology significant. The other factors aren’t have significant influence to behavoiur intention to use M-Dinar technology.

scholarly journals Factors Influencing Patients’ Intentions to Use Diabetes Management Apps Based on an Extended Unified Theory of Acceptance and Use of Technology Model: Web-Based Survey

10.2196/15023 ◽  
2019 ◽  
Vol 21 (8) ◽  
pp. e15023 ◽  
Author(s):  
Yiyu Zhang ◽  
Chaoyuan Liu ◽  
Shuoming Luo ◽  
Yuting Xie ◽  
Fang Liu ◽  
...  
Keyword(s):  
Social Influence ◽  
Behavioral Intention ◽  
Diabetes Management ◽  
Intention To Use ◽  
Unified Theory ◽  
Research Model ◽  
Web Based ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Facilitating Conditions

Background Diabetes poses heavy social and economic burdens worldwide. Diabetes management apps show great potential for diabetes self-management. However, the adoption of diabetes management apps by diabetes patients is poor. The factors influencing patients’ intention to use these apps are unclear. Understanding the patients’ behavioral intention is necessary to support the development and promotion of diabetes app use. Objective This study aimed to identify the determinants of patients’ intention to use diabetes management apps based on an integrated theoretical model. Methods The hypotheses of our research model were developed based on an extended Unified Theory of Acceptance and Use of Technology (UTAUT). From April 20 to May 20, 2019, adult patients with diabetes across China, who were familiar with diabetes management apps, were surveyed using the Web-based survey tool Sojump. Structural equation modeling was used to analyze the data. Results A total of 746 participants who met the inclusion criteria completed the survey. The fitness indices suggested that the collected data fit well with the research model. The model explained 62.6% of the variance in performance expectancy and 57.1% of the variance in behavioral intention. Performance expectancy and social influence had the strongest total effects on behavioral intention (β=0.482; P=.001). Performance expectancy (β=0.482; P=.001), social influence (β=0.223; P=.003), facilitating conditions (β=0.17; P=.006), perceived disease threat (β=0.073; P=.005), and perceived privacy risk (β=–0.073; P=.012) had direct effects on behavioral intention. Additionally, social influence, effort expectancy, and facilitating conditions had indirect effects on behavioral intention that were mediated by performance expectancy. Social influence had the highest indirect effects among the three constructs (β=0.259; P=.001). Conclusions Performance expectancy and social influence are the most important determinants of the intention to use diabetes management apps. Health care technology companies should improve the usefulness of apps and carry out research to provide clinical evidence for the apps’ effectiveness, which will benefit the promotion of these apps. Facilitating conditions and perceived privacy risk also have an impact on behavioral intention. Therefore, it is necessary to improve facilitating conditions and provide solid privacy protection. Our study supports the use of UTAUT in explaining patients’ intention to use diabetes management apps. Context-related determinants should also be taken into consideration.

scholarly journals Using the Unified Theory of Acceptance and Use of Technology (UTAUT) to Investigate the Intention to Use Physical Activity Apps: Cross-Sectional Survey

10.2196/13127 ◽  
2019 ◽  
Vol 7 (9) ◽  
pp. e13127 ◽  
Author(s):  
Di Liu ◽  
Remina Maimaitijiang ◽  
Jing Gu ◽  
Shuyi Zhong ◽  
Mengping Zhou ◽  
...  
Keyword(s):  
Physical Activity ◽  
University Students ◽  
Cross Sectional Study ◽  
Intention To Use ◽  
Unified Theory ◽  
Normal Range ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Performance Expectancy ◽  
Use Of Technology

Background Many university students are lacking adequate physical exercise and are failing to develop physical activity (PA) behaviors in China. PA app use could improve this situation. Objective The aim of this study was to use the unified theory of acceptance and use of technology (UTAUT) to investigate the intention to use PA apps among university students in Guangzhou, China, and how body mass index (BMI) moderates the effects of UTAUT in explaining PA app use intention. Methods A cross-sectional study was conducted among 1704 university students from different universities in Guangzhou, China. The UTAUT model was used to measure the determinants of intention to use PA apps. Results Of the participants, 41.8% (611/1461) intended to use PA apps. All three UTAUT-related scales (performance expectancy, effort expectancy, and social influence) were positively associated with the intention to use PA apps after adjusting for background variables (adjusted odds ratio 1.10-1.31, P<.001). The performance expectancy scale had stronger associations with the intention to use PA apps among those whose BMI were beyond normal range compared with those whose BMI were within normal range (P<.001). Conclusions UTAUT is useful for understanding university students’ intention to use PA apps. Potential moderating effects should be kept in mind when designing UTAUT-based interventions to improve PA via app use.

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