Design of the Information Service Platform Based on Expert Knowledge Database

2012 ◽  
Vol 532-533 ◽  
pp. 964-968
Author(s):  
Su Yin Dong ◽  
Shuang Jiang Li ◽  
Jing Yang Wang
Keyword(s):  
Management System ◽  
Expert Knowledge ◽  
Information Service ◽  
Knowledge Structure ◽  
Quality Of Information ◽  
Service Platform ◽  
Knowledge Database ◽  
Front Desk ◽  
Expert Reasoning

In this paper, an information service platform based on expert knowledge database was designed. The platform includes two parts: the front desk and the back management system. The front desk provides a friendly information service window for customers. The back management system includes an expert reasoning machine and a series of expert knowledge databases. Practices showed the information service platform was useful to help university librarians transforming their knowledge structure and improving the quality of information service.

Real Time Evaluation of Overseas Technology Trend Information

2005 ◽  
Vol 277-279 ◽  
pp. 193-199
Author(s):  
Sun Hwa Hahn ◽  
Sung Bae Choi ◽  
Hyun Kyoo Choi
Keyword(s):  
Quality Management ◽  
Tech Trend ◽  
Management System ◽  
Quality Management System ◽  
Information Service ◽  
Domain Experts ◽  
Search Service ◽  
High Level ◽  
Mail Service

In the era of global competition, international competitiveness depends greatly on the prompt provision of overseas information. In the field of Science and Technology, it is very important to catch the research or technical trends of advanced countries as quickly as possible. KISTI has been providing an overseas S&T trend (tech-trend) information service since 1993. In 2002, about 16,000 tech-trend news items were selected and translated by more than 100 reporters who are domain experts residing both in Korea and abroad. This information is provided to end users via various types of services, such as push mail service, internet search service, directory service by subject, and through weekly magazines. In order to provide a satisfying service, it is important to maintain the quality of the information at a high level. For this purpose, we developed a quality management system that quickly and accurately evaluates the quality of the information. In this paper, we explain the gathering, evaluating, and distributing processes of the tech-trend information service, and also discuss the criteria that should be met for a quality management system. The score of each reporter is used to control the quality of his/her articles. We give incentives to the 3 highest rankers, and penalties to the 3 lowest rankers. In addition, we adopted a ‘3 strikes-your-out’ strategy, in which a reporter who is ranked as one of three lowest, 3 times in a row, is dismissed.

scholarly journals DESIGN AND IMPLEMENTATION OF LINKAGE UPDATE MANAGEMENT SYSTEM FOR GEO-INFORMATION SERVICE PLATFORM

2021 ◽  
Vol XLIII-B4-2021 ◽  
pp. 223-228
Author(s):  
Z. Zha ◽  
W. Huang ◽  
D. Tang ◽  
C. Wang ◽  
H. Zhang ◽  
...  
Keyword(s):  
Public Service ◽  
Management System ◽  
Information Service ◽  
Data Access ◽  
Geographic Information ◽  
Shared Services ◽  
Service Platform ◽  
National Geographic ◽  
Analysis System ◽  
Data Update

Abstract. The data update of the geographic information public service platform requires the joint investment of the resources of the national, provincial and municipal nodes of the platform. How to efficiently organize the collaboration of nodes at different levels is a problem that needs to be solved in the construction of the platform. The platform linkage update management system proposed in this paper is based on a workflow engine and driven by data flow. Its functions include data fusion agreement handling, data update, data access and distribution, problem feedback, announcement, statistics & analysis, system management and other functions.The system is suitable for the joint participation of construction and maintenance units suitable for all nodes to participate in, get through the online and offline update process and related resources.The construction of the system can better coordinate the construction of national geographic information public services, and achieve the effect of "linked update and shared services". The system provides higher efficiency for the dynamic update of the geographic information public service platform, allowing geographic information data resources to provide services for natural resource management and economic and social development in a more timely and extensive manner.

scholarly journals Reviewing the Development of Information, Service, and Website Quality towards Traveloka Customer Satisfaction in Indonesia

2018 ◽  
Vol 1 (2) ◽  
pp. 63-69 ◽  
Author(s):  
Epifania Kurnia Januarti ◽  
Denis Priantinah
Keyword(s):  
Information Systems ◽  
Customer Satisfaction ◽  
Research Method ◽  
Information Service ◽  
Literature Study ◽  
Quality Of Information ◽  
Website Quality ◽  
Business People ◽  
New Business

Traveloka is one of the solutions in providing the best service for consumers who want to travel between cities and countries. Traveloka users up to 2018 are quite numerous, but it is not yet known how far the quality is given in meeting consumer needs. This study aims to determine the extent of the quality of information systems from Traveloka in meeting the needs of the Indonesian people. The research method uses literature based on information obtained through the phenomena that occur today and previous research. The results of this literature study show that the quality of Traveloka in Indonesia is relatively good with some previous research results stating that the quality of information and services affects customer satisfaction. Other variables that influence are found on the quality of the website and payment system. This research contributes to giving customers an overview of Traveloka's quality that can be trusted and provides an overview for new business people in developing business in the field of tour & travel which are promising to date.

scholarly journals Antecedents of online purchasing behavior Antesenden perilaku pembelian secara daring

2018 ◽  
Vol 3 (1) ◽  
pp. 39
Author(s):  
Rini Kuswati ◽  
Amalia Saleha
Keyword(s):  
Service Quality ◽  
Linear Regression Analysis ◽  
Information Service ◽  
T Test ◽  
Coefficient Of Determination ◽  
Quality Of Information ◽  
Decision Behavior ◽  
Purchasing Decision ◽  
Purposive Sampling

Abstract : This study aims to determine the effect of information quality, service quality, as antecedent of  online purchasing decision behavior. The population in this study is consumer  who had been shopping for products or goods through the sale and purchase site of tokopedia.com. This study using 100 respondents, sampling technique with purposive sampling method. The paradigm of this study is positivism and using survey as design research. Data analyzed in this research includes measurement test, normality test, multicollinearity test and heteroskedastisity test. Hypothesis  testing  using  multiple linear regression analysis, t-test, F test, and the value  of coefficient of determination (R²). The results showed that the quality of information has a positive and significant effect on the behavior of online purchasing decisions. Service quality variable have positive and significant effect to online purchasing decision behavior. Confidence variables have a significant and negative effect on online purchase decision behavior. Simultaneously the quality of information, service quality, and trust have a significant influence on the behavior of purchasing decision. The variance of independent variables in explainable  online decision are  17,4% and the rest explained by other variable outside of this research.Abstraksi : Penelitian ini bertujuan untuk mengetahui pengaruh kualitas informasi, kualitas layanan, sebagai anteseden perilaku keputusan pembelian online. Populasi dalam penelitian ini adalah konsumen yang telah berbelanja produk atau barang melalui situs jual beli tokopedia.com. Penelitian ini menggunakan 100 responden, teknik pengambilan sampel dengan metode purposive sampling. Paradigma penelitian ini adalah positivisme dan menggunakan survei sebagai penelitian desain. Analisis data dalam penelitian ini meliputi uji pengukuran, uji normalitas, uji multikolinearitas dan uji heteroskedastisitas. Pengujian hipotesis menggunakan analisis regresi linier berganda, t-test, uji F, dan nilai koefisien determinasi (R²). Hasil penelitian menunjukkan bahwa kualitas informasi memiliki pengaruh positif dan signifikan terhadap perilaku keputusan pembelian online. Variabel kualitas layanan berpengaruh positif dan signifikan terhadap perilaku keputusan pembelian online. Variabel keyakinan memiliki pengaruh yang signifikan dan negatif terhadap perilaku keputusan pembelian online. Bersamaan dengan itu kualitas informasi, kualitas layanan, dan kepercayaan memiliki pengaruh yang signifikan terhadap perilaku keputusan pembelian. Varians variabel independen dalam keputusan online yang dapat dijelaskan adalah 17,4% dan sisanya dijelaskan oleh variabel lain di luar penelitian ini.

scholarly journals TELEGRAM MESSENGER BOT FOR REALTIME MINE OPERATION REPORTS

2020 ◽  
Vol 1 (1) ◽  
pp. 253-262
Author(s):  
Reza Ardhianto
Keyword(s):  
Management System ◽  
Short Message Service ◽  
Fleet Management ◽  
Short Message ◽  
Quality Of Information ◽  
Data Analyst ◽  
Message Service ◽  
Operational Activities ◽  
The Cost

ABSTRAKInformasi realtime sangat penting untuk mendukung kegiatan operasional di tambang Batu Hijau PT. Amman Mineral Nusa tenggara. Selama ini salah satu metode yang digunakan dalam pendistribusian informasi realtime adalah dengan menggunakan MORS SMS Broadcaster yang telah dikembangkan oleh seksi Fleet Management System & Data Analyst yang memanfaatkan layanan GSM Short Message Service (SMS) dari operator seluler. Namun seiring dengan bertambahnya informasi yang harus diberikan dan semakin banyak jumlah pengguna layanan tersebut menjadikan pendistribusian informasi menggunakan SMS semakin tidak efektif dari sisi biaya. Keterbatasan dari sisi format pesan jumlah karakter yang dapat dikirimkan menggunakan layanan SMS juga semakin menurunkan kualitas informasi yang dapat diberikan. Untuk mengatasi kekurangan yang ada di sistem sebelumnya, perlu dikembangkan sistem/layanan baru dalam pendistribusian informasi realtime yang lebih efisien dari sisi biaya dan dapat meningkatkan kualitasi informasi yang disampaikan. Dari perbandingan terhadap beberapa alternatif aplikasi yang sejenis, Telegram dipilih untuk digunakan dalam pengembangan sistem baru karena lebih unggul dalam beberapa parameter perbandingan yang telah ditetapkan. Penggunaan fitur Telegram Bot juga telah memberikan dampak signifikan terhadap efisiensi biaya dan kualitas informasi laporan yang diberikan untuk mendukung kegiatan operasional dalam menjaga dan meningkatkan produktivitas tambang. Kata Kunci : informasi realtime, Short Message Service, Telegram, Bot, produktivitas tambang   ABSTRACT Realtime information is very important to support operational activities at PT. Amman Mineral Nusa Tenggara’s Batu Hijau mine. One of the methods used in the distribution of realtime information is to use MORS SMS Broadcaster which has been developed by the Fleet Management System & Data Analyst section that utilizes GSM Short Message Service (SMS) services from cellular operators. But along with the increase in information that need to be provided and the increasing number of users of these service makes the distribution of information using SMS increasingly ineffective in terms of cost. Limitations in message format and the number of characters that can be sent in a single SMS also further degrades the quality of information that can be provided. To overcome the weaknesses that exist in the previous system, new systems / services need to be developed to distribute realtime information that is more efficient in terms of cost and can improve the quality of information delivered. From a comparison of several similar application alternatives, Telegram was chosen for use in the development of a new system because it was superior in a number of predetermined comparison parameters. The use of the Telegram Bot feature has also had a significant impact on the cost efficiency and quality of report information delivery to support operational activities in maintaining and increasing mine productivity.  Keywords : realtime information, Short Message Service, Telegram, Bot, mine productivity 

Decisional DNA and the Smart Knowledge Management System

2011 ◽  
pp. 149-175 ◽  
Author(s):  
Cesar Sanin ◽  
Edward Szczerbicki
Keyword(s):  
Decision Making ◽  
Knowledge Management ◽  
Decision Support ◽  
Management System ◽  
Explicit Knowledge ◽  
Knowledge Structure ◽  
Knowledge Management System ◽  
Knowledge Based ◽  
Hybrid Knowledge

Some of the most complicated issues about knowledge are its acquisition and its conversion into explicit knowledge. Nevertheless, among all knowledge forms, storing formal decision events in a knowledge-explicit way becomes an important advance. The smart knowledge management system (SKMS) is a hybrid knowledge-based decision support system that takes information and sends it through four macro-processes: diagnosis, prognosis, solution, and knowledge, in order to build the Decisional DNA of an organization. The SKMS implements a model for transforming information into knowledge by using sets of experience knowledge structure. The purpose of this chapter is to show how decisional DNA is constructed through the implementation of the SKMS. Fully developed, the SKMS certainly would improve the quality of decision-making, and could advance the notion of administering knowledge in the current decision making environment.

Sign in / Sign up

Export Citation Format

Share Document