scholarly journals Analyses of Total Quality Management Implementation through ISO 9001: 2015 Standard Approach

2021 ◽  
Author(s):  
Hamdan Amaruddin
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Iso 9001 ◽  
Standard Approach ◽  
Total Quality

Examining the relationship between soft total quality management (TQM) aspects and employees' job satisfaction in “ISO 9001” Sudanese oil companies

2020 ◽  
Vol 33 (1) ◽  
pp. 95-124 ◽  
Author(s):  
Abuaraki Osman Ahmed ◽  
Abdalla Abdelrahim Idris
Keyword(s):  
Job Satisfaction ◽  
Quality Management ◽  
Total Quality Management ◽  
Positive Association ◽  
Employee Empowerment ◽  
Iso 9001 ◽  
Total Quality ◽  
Content Type ◽  
Oil Companies ◽  
The Relationship

PurposeSoft total quality management (TQM) aspects are the facets of TQM that mainly concern with the management of human resource in a way to achieve the results of employees' job satisfaction. Based on this approach, the objective of this research is to examine the relationship between the most popular five soft TQM aspects and employees' job satisfaction in “ISO 9001” certified Sudanese oil companies.Design/methodology/approachData were collected through questionnaires from employees across a total of five Sudanese oil companies owned by the government, and adopting an ISO-9001 quality program. The total population of the study consists of 1,505 permanent employees, while the sample size was 253 employees, determined by adopting a stratified random sampling technique. The multiple regression model was adopted for data analysis.FindingsThe results showed that the construct of soft TQM aspects including “top management commitment”, “employee empowerment”, “teamwork”, “training and education” and “employee involvement” explain 74% in the variance of employees' job satisfaction. Results showed positive association between soft TQM aspects and employees' job satisfaction at the 5% significance level. It was also found that each individual variable of the five soft TQM aspects has a significant positive association with employees' job satisfaction. Meanwhile, the results indicated that the most important soft TQM aspect in explaining the variability of employees' job satisfaction was the “employee empowerment” with the highest correlation coefficient (β) of (0.189).Practical implicationsThe study recommends that in order to achieve their primary goal of employees' satisfaction, HR practitioners within organizations adopting total quality programs should align their practice in such a way to enhance soft aspects of TQM. Policy makers and top management in order to gain long-term infrastructural benefits obtained from employees' job satisfaction should show a visible support to TQM programs and allocate necessary resources to train their staff in the quality management system that enhance their empowerment and involvement. The study also recommends that since soft aspects of TQM raise their job satisfaction, employees should support and conform to quality management systems within their organizations.Originality/valueThe paper focuses on soft TQM aspects’ practical implementation. The findings make a significant contribution by using ISO-certified governmental Sudanese oil companies and tested the hypothesized model entails the impact of soft TQM implementation and employees' job satisfaction.

scholarly journals TOTAL QUALITY ZERO WASTE MANAGEMENT SYSTEM

2019 ◽  
Vol 8 (7) ◽  
Author(s):  
Jan Vincent S Saracanlao ◽  
Lorejo Juliet E ◽  
Evangelista Linden L ◽  
Lim Love C ◽  
Naelga Sofia C
Keyword(s):  
Quality Management ◽  
Waste Management ◽  
Total Quality Management ◽  
Solid Waste ◽  
Management System ◽  
Waste Treatment ◽  
Iso 9001 ◽  
Total Quality ◽  
Zero Waste ◽  
Waste Management System

Framed by Total Quality Management Principles derived from the ISO 9001:2000 standard, The Total Quality Zero Waste Management System is macro research managing (4) four micro researches using Principle of Total Quality Management. The entire researches sought to address the solid waste in Misamis Oriental General Comprehensive High School. The system begins with (Lorejo et al) entitled Micro-Segregation System: Redesigning Traditional Garbage Bins for Specificity, Purpose and Functionality. It aimed to restructure the traditional paradigm of waste segregation bins and its design. The next phase was on micro waste processing system. Each bins and type of waste were distributed to different solid waste processing facilities. The paper type (paper and paper cups) is framed by the research of (Permites et al) entitled Paper Type Waste Treatment Facility: Processing Paper Type Waste in MOGCHS to other Potential Outcomes. Similar to this is the study of (Lim et al) Leaves and Perishable Waste Treatment Facility: Processing leaves and Perishable Waste in MOGCHS for Composting Organic Fertilizer. Another researches from (Ranalan et al) entitled Endothermic Construction material made from recycled plastic bottles fused with ethylene Glycol. These sub researches are managed by this main research Total Quality Zero Waste Management System. The study sought to answer the following questions 1.What is the evaluation of degree of application of each Total Quality Management Principles derived from the ISO 9001:2000 standard in the project management of the Total Quality Zero Waste Management System 2. What is the evaluation of the sub researchers toward the head researchers application and use of Total Quality Management Principles derived from the ISO 9001:2000 standard. The study found out that the principles in Total Quality Management was an effective management model as used in project management and delivery.  Specifically, the researches met and tried to go beyond the standard set by Local Ordinance No. 13130-2016 is in line with Section 166 of Republic Act 9003, the Ecological Solid Waste Management Act of 2000.  Leadership demands were carried out through weekly meeting. During these times purpose, direction and other content that needs to be communicated were delivered. Students and teachers were involved in the project. They were also oriented on the project and how they can participate and make contribution for the success of the project.  PDCA (PLAN, DO, CHECK and ACT) tool kit was used in the study. Total Quality Zero Waste Management System follows a system approach. Each different research is a part of the whole which is this research. Each research is i ndependent from other research, however there is a consequential connection between each research to the other. The results of the research of each researcher influence the other research. Total Quality Zero Waste Management System has a bottom up feedback/evaluation mechanism. This research and each researches made use of statistical procedure to evaluate the implementation of the program, the innovation and the facility. Descriptive statistics, percentage, frequency and frequency distribution, mean and standard deviation were used in the study. All of these statistical results were used to evaluate and present the project, and the processes within the project. The statistical results were also used as basis for future improvements. In some cases, immediate but minor augmentation and corrective procedure of the facility, program and processes within the project to ensure quality implementation and delivery of the system. Communicating a shared value of quality to the suppliers of the facilities, the users of the facilities and the contributors of the project was one of the most challenging endeavor that this research encountered. It was already a challenge imparting and owning that shared value of quality amongst researchers, much more sharing, communicating, imparting and owning that value to others.  It is recommended to use Total Quality Management Principles as framework for the development and delivery of a project. It is recommended that each institution, private or government, local or national to adopt and implement the Total Quality Zero Waste Management System with its corresponding facility.

Valoración y cualificación de empresas, implementación de normas de calidad ISO

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Dexy Vergel Galván ◽  
Jhorman Adrian Peña Mendez ◽  
Viviana Paola Delgado Sánchez
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Iso 9001 ◽  
Total Quality ◽  
Siglo Xx

A continuación, se describe un proceso histórico de la calidad, que implique la valoración y cualificación de empresas a través de implementación de normas de calidad ISO; relatando en una forma rápida y sencilla su origen en el siglo XX, desplazándose por Europa, a través de teorías de mejora en el despeño de las empresas, que relacionan la importancia del costo-beneficio, seguido de Asia (Japón), dando a conocer el milagro japonés establecer control de la industria automotriz aplicando su estrategia de Círculos de Control de Calidad y Total Quality Control.Continuando con un aporte significativo al continente americano como es el “cero defectos” y el TQM (del inglés Total Quality Management). Lo anterior hasta llegar a la ISO 9001 como pionera en normas de calidad, un breve recuento desde su origen a su actualidad, siendo esta en sus inicios una herramienta destinada al enfoque por procesos, así hasta abordar un tema de gran relevancia y auge, como es la aplicación de normas internacionales de información financiera como las (NIIF); y al final una descripción por etapas del proceso de auditoría que permite conocer si las empresas cumplen o no con los estándares de calidad trazados previamente por la organización.

QUALITY MANAGEMENT IN TOURISM AND HOSPITALITY INDUSTRY

2005 ◽  
Vol 11 (1) ◽  
pp. 121-133
Author(s):  
Ana-Marija Vrtodušić Hrgović
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Hospitality Industry ◽  
Iso 9001 ◽  
Total Quality ◽  
National Quality ◽  
Quality Award ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
National Quality Award

Snažna je konkurencija na tržištu uvjetovala razvoj novog pristupa upravljanju poznatog kao Upravljanje potpunom kvalitetom (TQM - Total Quality Management). Zbog važnosti koju kvaliteta ima u postizanju konkurentske prednosti i u hotelskoj su se industriji počeli primjenjivati sustavi upravljanja potpunom kvalitetom. Prilikom uvođenja ovih sustava hotelska poduzeća mogu koristiti različite pristupe koje će prilagoditi svojim uvjetima poslovanja. Pri tome se mogu koristiti tzv. "TQM standardi ili okviri" tj. nacionalni ili međunarodni standardi i nagrade za kvalitetu, a zbog svoje su široke primjene u radu dati okviri koje nudi međunarodni standard ISO 9001:2000 te modeli poslovne izvrsnosti Malcolm Baldrige National Quality Award i European Quality Award.

scholarly journals Quality and Environmental Management Linkage: A Review of the Literature

2018 ◽  
Vol 10 (11) ◽  
pp. 4311 ◽  
Author(s):  
Erlantz Allur ◽  
Iñaki Heras-Saizarbitoria ◽  
Olivier Boiral ◽  
Francesco Testa
Keyword(s):  
Environmental Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Iso 9001 ◽  
Total Quality ◽  
Review Of The Literature ◽  
Environmental Practices ◽  
Quality Practices ◽  
General Terms ◽  
Corporate Environmental Management

This article presents a conceptual and empirical review of the literature related to the link between the different perspectives, models, and tools associated with Quality Management and Environmental Management. Several academic works identified in the literature that aimed to establish conceptual similarities between QM and EM are reviewed and discussed. In general, terms, the scholarly literature suggests that the main quality practices and programs associated with the Quality Management paradigm—such as ISO 9001 and Total Quality Management—facilitate the adoption of environmental practices associated with corporate Environmental Management. However, there is evidence of certain limitations driven by different biases, whether or not they are recognized in the reviewed publications. The concentration on some avenues of research focused on very detailed aspects of the linkage between QM and EM is discussed. Conversely, lines that have been overlooked and are in need for more research were also identified. The implications for scholars, such as suggestions for further research, are included as a contribution of the article.

scholarly journals PENERAPAN BUDAYA KERJA KAIZEN DI PT X KABUPATEN BANDUNG BARAT

2019 ◽  
Vol 3 (2) ◽  
Author(s):  
Budi Prasetiyo ◽  
Ryan Supu Tauhid
Keyword(s):  
Quality Control ◽  
Quality Management ◽  
Total Quality Management ◽  
Employee Performance ◽  
Management Control ◽  
Iso 9001 ◽  
Japanese Culture ◽  
Manufacturing Companies ◽  
Total Quality ◽  
The Impact

Kaizen is a Japanese culture that means continuing to improve and improve quality in the workplace. This culture is applied by many Japanese companies in the world, especially manufacturing companies. ISO 9001 is a quality management control system (Total Quality Management / TQM) issued by the Internatinal Organization for Standardization. ISO 9001 emphasizes for organizations starting from top management to lower level in carrying out continuous improvement and improvement of work quality. The auxiliary tool used in this research is Quality Control Circle (QCC) which uses the PDCA concept and 7 tools. The QCC method is a method that can be used to control product quality and reduce the number of defective products. The results of this study are that the Kaizen work culture has not run effectively even though the impact on productivity and employee performance is very influential and from the results of this QCC it is evident that with the change in the new Operational Procedure Standards it can reduce the total percentage of defective goods compared to the previous periodKeywords: Kaizen, ISO 9001, Total Quality Management, PDCA, 7 Tools, Quality Control Circle

scholarly journals Perbandingan Sistem Manajemen Mutu ISO 9001:2008, Standard BANPT dan Total Quality Management di UIN Maulana Malik Ibrahim Malang

2015 ◽  
Vol 4 (1) ◽  
pp. 141 ◽  
Author(s):  
Hasyim Asy’ari
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
System Application ◽  
Management System ◽  
Quality Management System ◽  
Iso 9001 ◽  
Total Quality

AbstractImplementation of ISO Quality Management System (QMS) at UIN Maulana Malik Ibrahim (Maliki) Malang shows the spirit of the modernization of the campusmanagement system. Application of ISO QMS is intended to facilitate the leaders of thecampus to meetStandard of BAN-PT while building TQM. This research is focused on thecomparative analysis of the implementation of ISO QMS, the role of Standard of BANPTandapplicationofTQMinUINMalikiMalang.Theapproachusedisqualitativeresearch,withdatacollectiontechniquessuchasinterviews,observationanddocumentstudy.Thisresearchfindsthat,amongothers,UIN’sleadersandinternalstakeholdershavesoughttoimplementtheclausesofISOQMScorrectlyandconsistently;andandincreasetheinvolvement of academicians in sustainable campus quality improvementefforts. Implementation of QMS ISO becomesa medium to fulfill the Standard of BANPTas wellas the foundation for the implementation of TQM.

scholarly journals Pembentukan Karakter dan Pengembangan Kompetensi Siswa Pendidikan Teknik di SMK Katolik Santo Mikael Surakarta melalui Penerapan Total Quality Management

2006 ◽  
Vol 8 (2) ◽  
Author(s):  
FX. Supriyono Raharjo
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Iso 9001 ◽  
Total Quality

Penelitian ini bertujuan untuk menggambarkan proses pembentukan karakter, pengembangan kompetensi siswa, budaya kerja, dan TotalQuaBty Management (TQM) di SMK Katolik Santo Mikael (SMK Mikad) Surakarta. Penelitian ini merupakan penelitian kualitatif, dengan sumber informasi para pengelola, pelaksana, dan pelanggan. Data penelitian ini dikumpulkan melalui observasi, wawancara, dan studi dokumen yang relevan. Hasil analisis data menunjukkan pembentukan karakter dan pengembangan kompetensi di SMK Mikael dilakukan melalui empat hal. Pertamat pelaksanaan proses pendidikan dan pelatihan berbasis produksi atau Production Based Training (PBT) dan penerapan manajemen mutu ISO 9001:2000. Kedua, pelaksanaan kegiatan intrakurikuler (teori dan praktik) dan kegiatan ekstrakurikuler mencakup rekoleksi, retret rohani, oleh raga, musik, pecinta alam, dan bela diri. Ketiga, penerapan Kurikulum SMK 2004 diorientasikan kepada kebutuhan dunia usaha dan industri. Keempat, penerapan indikator mutu berbasis pada kepuasan pelanggan dan standar mutu dan persentase serapan dan evaluasi tiap tahun. Kata kunci: pembangunan karakter, pengembangan kompetensi, TQM

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