أثر الرضا الوظيفي في تحسين جودة الخدمات الصحية: دراسة تطبيقية في مستشفى النجاة في مدينة طرابلس الليبية

2021 ◽  
Vol 8 (1) ◽  
pp. 447-477
Keyword(s):  
Job Satisfaction ◽  
Health Services ◽  
Relative Weight ◽  
Study Population ◽  
Female Employees ◽  
Quality Of Health Services ◽  
High Degree ◽  
The Impact ◽  
Study Questionnaire

ملخص: هدفت الدراسة التعرف إلى أثر الرضا الوظيفي في تحسين جودة الخدمات الصحية في مستشفى النجاة في مدينة طرابلس الليبية، وقد استخدمت الباحثة المنهج الوصفي التحليلي، وتم اختيار مجتمع الدراسة من جميع العاملين في الوظائف الإدارية والتمريض بشكل أساسي والبالغ عددهم (72) موظفًا وموظفة، واستخدمت الباحثة أسلوب الحصر الشامل لجميع أفراد مجتمع الدراسة؛ نظرًا لصغر حجم مجتمع الدراسة، حيث قامت بتوزيع استبانة الدراسة على كافة أفراد مجتمع الدراسة، وقد استجاب منهم (60) موظفًا وموظفة، أي بنسبة استجابة (83.3%)، واستخدمت الاستبانة لجمع البيانات. وتوصلت الدراسة إلى مجموعة من النتائج أهمها: أن درجة استجابة المبحوثين في مستشفى النجاة حول الرضا الوظيفي كانت بدرجة كبيرة جدًا وبوزن نسبي (86.9%)، وحول جودة الخدمات الصحية أيضًا حصلت على درجة موافقة مرتفعة وبوزن نسبي (78.1%)، كما توجد علاقة طردية ذات دلالة إحصائية بين أبعاد الرضا الوظيفي وتحسين جودة الخدمات الصحية في مستشفى النجاة، وبينت النتائج وجود أثر ذي دلالة إحصائية بين أبعاد الرضا الوظيفي على جودة الخدمات الصحية. وأوصت الدراسة بضرورة اهتمام الإدارة العليا في مستشفى النجاة بجميع أبعاد الرضا الوظيفي، والعناصر التي تُساهم في تحسين جودة الخدمات الصحية التي أظهرت النتائج أهميتها، وأثرها في تحسين جودة الخدمات الصحية في المستشفى. الكلمات المفتاحية: الرضا الوظيفي، جودة الخدمات الصحية، مستشفى النجاة. Abstract This study aimed to identify the impact of job satisfaction in improving the quality of health services at Al-Najat Hospital in the Libyan city of Tripoli. The comprehensive enumeration method for all members of the study population; Due to the small size of the study population, it distributed the study questionnaire to all members of the study community, and 60 male and female employees responded, i.e. a response rate of (83.3%), and the questionnaire was used to collect data. The study reached a set of results, the most important of which are: The degree of response of the respondents in Al-Najat Hospital about job satisfaction was very large and with a relative weight (86.9%), and about the quality of health services also obtained a high degree of approval with a relative weight (78.1%), and there is a direct relationship Statistically significant between the dimensions of job satisfaction and improving the quality of health services in Al-Najat Hospital, and the results showed a statistically significant effect between the dimensions of job satisfaction on the quality of health services. The study recommended that the senior management at Al-Najat Hospital should pay attention to all dimensions of job satisfaction, and the elements that contribute to improving the quality of health services, the results of which showed their importance, and their impact on improving the quality of health services in the hospital. Keywords: Job Satisfaction, Quality of Health Services, Najat Hospital.

The Impact of Outsourcing in Terms of Access and Quality of Health Services from Participants Attitude

2013 ◽  
Vol 24 (4) ◽  
Author(s):  
Jurgita Antucheviciene ◽  
Shima Lashgari ◽  
Alireza Delavari ◽  
Omid Kheirkhah
Keyword(s):  
Health Services ◽  
Quality Of Health Services ◽  
Access And Quality ◽  
The Impact

scholarly journals Analisis Persiapan Pelaksanaan Patient Safety di Ruang Rawat Inap (Studi Kasus di RSUD Kabupaten Bima)

PALAPA ◽  
2018 ◽  
Vol 6 (1) ◽  
pp. 50-68
Author(s):  
Arif Budiwibowo
Keyword(s):  
Job Satisfaction ◽  
Patient Safety ◽  
Health Services ◽  
Safety Climate ◽  
Health Workers ◽  
Descriptive Analysis ◽  
District General Hospital ◽  
Safety Attitudes ◽  
Quality Of Health Services

The era of globalization brings the very rapid effects in the development of cutting-edge medical technology. These conditions have an impact on medical services is very complex and very potentially cause errors, so that the necessary improvement of the quality of health services. Patient safety is one important component in the quality of health services. Improving patient safety measures needed to prevent and minimize unexpected events (KTD). Nurses are one of the health workers who are at the front of health services have a very important role in improving patient safety. The aim of this research to assess patient safety analysis on the Attitudes of ward nurses in public district general hospital Bima and in particular to know the components of patient safety climate Attitudes include teamwork, job conditions, employment decisions, factors that support and hinder patient safety Attitudes. The study was descriptive qualitative. Subjects were nurses of three subjects and patients with interviews. Data collection techniques in this study are the tape recorder. Qualitative data analysis technique that was using descriptive analysis techniques to describe the data in the field were analyzed and concluded. Attitudes of patient safety component of work climate Attitudes patient safety team showed low, job satisfaction shows high patient safety Attitudes at the components of job satisfaction, working conditions showed low Attitudes patient safety, because of logistical and laboratory support is still lacking. Components of patient safety high Attitudes namely job satisfaction component of patient safety is low Attitudes climate of teamwork and conditions of employment because of logistical and laboratory support is still lacking.

scholarly journals Social factors affecting job satisfaction and their relation to the level of health services provided to society: العواملُ الاجتماعيةُ المؤثرةُ في الرضا الوظيفيِّ وعلاقتُهَا بمستوى الخدماتِ الصحيّةِ المُقَدَّمةِ للمجتمعِ

2016 ◽  
Vol 2 (7) ◽  
Author(s):  
Reem Mansour Ahmed Al-Mansour
Keyword(s):  
Job Satisfaction ◽  
Health Services ◽  
Working Hours ◽  
Human Potential ◽  
Health Staff ◽  
Satisfaction Level ◽  
Ministry Of Health ◽  
Factors Affecting ◽  
Quality Of Health Services

This study aimed to the following: Identifying the job satisfaction and its relation with health services provided to society.  Identifying the factors affecting on job satisfaction and its relation with level of health services provided to society. Identifying the impacts of development of job satisfaction level and its relation with level of health services. Identifying the appropriate methods to increase the job satisfaction level and quality of health services. To achieve these objectives, the researcher used the analytical descriptive method in order to achieve aims of the study. She has chosen a random Population of 261 employees of Ministry of Health and used the questionnaire with closed form to collect its data. The study found out some results as: The (252) employees, of the total staff of the Ministry of Health (Population) are Saudis; while (9) employees, of the total staff of the Ministry of Health; are non-Saudis.  The Ministry of Health staff (the Population) are satisfied that there are certain to raise the level of job satisfaction appropriate mechanisms, and the quality of health services. The Ministry of Health staff (the Population) are satisfied that there are some effects of improving the level of job satisfaction, and its relationship to the level of health services provided to the community. The researcher recommended some of the recommendations and most important: Providing human potential, physical, and technical service to the sick, and raise the level of job satisfaction, and the level of health services provided to the community. Working on removing the causes of lack of job satisfaction as many work pressures, such as: marginalization, long working hours and lack of recognition of the social, psychological and administrative disciplines, and lack of integration of services provided to patients. Working on staff participation in planning and decision-making process; as it affects the level of job satisfaction to have.  

scholarly journals Faktor-Faktor yang Berhubungan dengan Kinerja Perawat di Rumah Sakit Islam PDHI Yogyakarta

2017 ◽  
Vol 1 (1) ◽  
pp. 30
Author(s):  
Supriadi Supriadi
Keyword(s):  
Job Satisfaction ◽  
Health Services ◽  
Work Environment ◽  
Work Ethic ◽  
Health Workers ◽  
P Value ◽  
Nursing Services ◽  
Quality Of Health Services ◽  
Quality Of Nursing

Background: The era of globalization requires hospitals to improve the quality of health services. Efforts to improve the quality of health services can not be separated from efforts to improve the quality of nursing services because nurses are the most numerous health workers in hospitals that provide continuous service for 24 hours. The quality of nursing services describes the performance of nurses. The performance of a nurse can be judged by the quality of nursing care given to the patient. The performance of nurses can be influenced by various factors such as motivation, work ethic, work environment, competence, job satisfaction. Objective: The general objective of this research is to know factors related to Nurse Performance at Yogyakarta Islamic Hospital PDHI. And the specific objective of this research is to know the relationship motivation, work ethic, work environment, competence, job satisfaction with performance Nurse at Yogyakarta Islamic Hospital PDHI. Method: The research design  in this research is descriptive correlation research with cross sectional approach. Population in this research is Nurses at Yogyakarta Islamic Hospital PDHI amounted to 128 people. Sampling technique used was purposive sampling with inclusion and exclusion criteria obtained by a sample of 51 respondents. Data analysis used statistical test of kendall’s tau and multiple linear regression with significance level 5%. Result : Result of research got all variable that is motivation, work ethic, work environment, competence and job satisfaction influence nurse performance with p value 0,011, 0.000, 0,018, 0.000, 0.000 (P <0.05). Multivariate test obtained sig value. 0.000, which means simultaneously independent variables associated with the performance of nurses.

The impact of electronic medical records' functions on the quality of health services

2020 ◽  
Vol 26 (2) ◽  
pp. 1-13
Author(s):  
Ekhlas Abu Sharikh ◽  
Rifat Shannak ◽  
Taghrid Suifan ◽  
Omar Ayaad
Keyword(s):  
Health Services ◽  
Electronic Medical Records ◽  
Medical Records ◽  
Medication Management ◽  
Data Entry ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Quality Of Health Services ◽  
The Impact

Background/aims Electronic medical records are the most common E-health application and they are starting to be implemented worldwide. In Jordan, the introduction of electronic medical records helps to improve quality and reduce service costs. This article aimed to examine how the implementation of electronic medical records impacted health service quality in Jordan. Methods A cross-sectional study was conducted in Jordanian hospitals that used electronic medical records. The data were collected using a self-administered questionnaire, which 582 healthcare professionals returned. The Statistical Package for Social Sciences was used to perform descriptive and statistical analyses. Results The results showed that there was a statistically significant impact when using electronic medical records. These findings were divided into two categories: function (practice management, communication, documentation or data entry, and medication management) and on the quality of services (reliability, responsiveness, assurance, and empathy). Conclusions The research indicated that using electronic medical records improved the quality of health services.

scholarly journals The Impact of Service Quality Dimensions on Patient Satisfaction and Loyalty Using the Modified Servqual Scala at dr. Abdoer Rahem Situbondo Hospital

2020 ◽  
Vol 2 (1) ◽  
pp. 01
Author(s):  
Budiharto Budiharto
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Service Quality ◽  
Hospital Inpatient ◽  
Patient Loyalty ◽  
Quality Dimensions ◽  
Service Quality Dimensions ◽  
Quality Of Health Services ◽  
The Impact

The focus of this study is on the influence of the quality of hospital inpatient health services according to the  modified SERVQUAL scala dimension on patient satisfaction and loyalty. Satisfaction plays a role as a mediator of service quality in creating patient loyalty. With a sample of 400 inpatients participating in this study through a questionnaire survey with 15 questionnaires not returned / not answered completely. Samples were taken randomly from patients who received inpatient services with a purposive sampling method. Data were analyzed by path analysis using the SPSS program. The results of the study indicate that the quality of health services concerning the dimensions of trustworthness,  communication,   infrastructural quality, emphaty and responsiveness   have a positive and significant effect on patient satisfaction in the inpatient installation of RSUD dr. Abdoer Rahem Situbondo with the dimension of responsiveness that has the greatest impact on satisfaction; The quality of health services regarding the dimensions of trustworthness, communication, emphaty, reliability and responsiveness  through patient satisfaction have a positive and significant effect on patient loyalty in the inpatient installation of RSUD dr. Abdoer Rahem Situbondo but the personnel,  healthscape, infrastructural quality does not have a significant effect.  Patient satisfaction at the inpatient facility has a positive and significant effect on patient loyalty. Keyword: Hospital, Servqual, satisfaction and loyalty

scholarly journals Perceptions of the state of health services and the Brexit vote

2021 ◽  
Vol 30 (2) ◽  
pp. a36
Author(s):  
Susana Aguilar Fernández ◽  
Andrés Santana Leitner
Keyword(s):  
Health Services ◽  
Strong Support ◽  
Voting Behaviour ◽  
Fake News ◽  
Political Issue ◽  
Original Contribution ◽  
Exit Option ◽  
Quality Of Health Services ◽  
The Impact

The reasons behind the Brexit have been extensively analysed. Different studies have focused on factors as diverse as age, education, ethnicity, income, social class, unemployment, religion, immigration, and the support for parties and leaders, amongst others. No work has however studied the impact of perceptions of the quality of health services. This void is surprising because the Brexiteers repeatedly (and misleadingly) promised that 350 million pounds a week would be spent on the National Health Service (NHS) should the exit option triumph. As people who perceive health services to be bad might benefit from a better endowed NHS, we expect them to show a higher propensity to vote leave. Our results provide strong support for this, even when a wide array of controls is considered. This finding constitutes an original contribution to a crucial international political issue and stresses the importance of perceptions and fake news for voting behaviour.

scholarly journals Requirements of job satisfaction for female leaders in kindergarten in West of Riyadh: متطلبات الرضا الوظيفي لدى قائدات رياض الأطفال بغرب مدينة الرياض

2020 ◽  
Vol 4 (35) ◽  
Author(s):  
Asma Dowihi Alotaibi, Entesar Fahad Alfahad, Ruoof Eid Almok
Keyword(s):  
Job Satisfaction ◽  
Self Esteem ◽  
Average Score ◽  
Female Leaders ◽  
Element Level ◽  
Riyadh City ◽  
Study Population ◽  
Female Employees ◽  
Descriptive Approach ◽  
High Degree

The main objective of this study was to identify the requirements of job satisfaction for kindergarten leaders in western Riyadh. The researchers used the descriptive approach (survey). All members of the present study population were selected. The sample consisted of 33 kindergarten leaders who work in western Riyadh. To meet the study’s objectives, the questionnaire was used as a tool to collect information that included (25) phrases to cover the four elements. The findings of this study revealed that kindergarten leaders in western Riyadh city experience overall an average score with 2.27 from 3, of job satisfaction requirements. At the element level; The relations with female employees achieved a high degree with an average of 2.44, the self-esteem achieved a high degree with an average of 2.38, the job assignments and duties achieved a medium degree with an average 2.28, and the incentives achieved a degree Medium with an average 1.98.

Assessing Social Skills in Health Professional Services

2005 ◽  
Vol 21 (3) ◽  
pp. 173-181
Author(s):  
Francisco Gil ◽  
Jesús Sanz ◽  
María Paz García-Vera ◽  
José M. León ◽  
Silvia Medina ◽  
...  
Keyword(s):  
Social Skills ◽  
Health Services ◽  
Health Professional ◽  
Aggressive Behavior ◽  
Psychometric Properties ◽  
Internal Consistency ◽  
Intervention Program ◽  
Professional Services ◽  
Quality Of Health Services

Abstract. The quality of health services depends on the contribution of all the professionals involved in the system, including certain groups, usually forgotten and underrated, such as the health-transport technicians (HTT). With the aim of improving this group's performance, an intervention program, focusing on the development of the workers' technical and social skills, was designed in a collective of enterprises. Information about the first stage of this program, consisting of the assessment of these workers' social skills, is offered in this study. A specific questionnaire was developed: The Health-Transport Technicians Social Skills Questionnaire (HTT-SSQ), made up of three scales (assertive, passive, and aggressive behavior). It was administered to a large sample (N = 530) from the above-mentioned association. The psychometric properties of the questionnaire were analyzed, with quite satisfactory indexes of internal consistency and factor validity, and the group's deficiencies (excess or deficit) were evaluated.

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