scholarly journals IKM DAN DIAGRAM KARTESIUS : KUALITAS PELAYANAN PDAM KOTA PONTIANAK PADA MASA PANDEMI COVID-19

2021 ◽  
Vol 11 (2) ◽  
pp. 99
Author(s):  
Ana Yuliana ◽  
Udin Rinaldi
Keyword(s):  
Research Method ◽  
Primary Data ◽  
Analysis Tool ◽  
Community Satisfaction ◽  
Satisfaction Index ◽  
Descriptive Research ◽  
Normal Transition ◽  
Qualitative Descriptive ◽  
Service Standards

The research objective was to analyze the community satisfaction index (IKM) regarding the service quality of PDAM Pontianak City including the service standards carried out during the new normal transition based on Law  no. 19 of 2020. The qualitative descriptive research method uses primary data in the form of 100 customers taken purposively. Research indicators based on Law no. 25 of 2009. The analysis tool uses the IKM analysis and Cartesian diagrams. The results of the study found that based on the IKM analysis, the indicators that were not optimal were the speed of service, service procedures and implementation schedule. Based on Cartesian analysis found major improvements in service procedures and clarity of officers, as well as additional improvements in the form of service speed, fairness of service costs and certainty of service schedules

scholarly journals Pemberdayaan Masyarakat Melalui Unit Usaha Simpan Pinjam Di Badan Usaha Milik Kampung Kampung Minas Barat

Jurnal Niara ◽  
2021 ◽  
Vol 14 (3) ◽  
pp. 307-314
Author(s):  
Koko Saputra
Keyword(s):  
Research Method ◽  
Public Awareness ◽  
Community Empowerment ◽  
Primary Data ◽  
Business Unit ◽  
Descriptive Research ◽  
Business Units ◽  
Self Help ◽  
Qualitative Descriptive ◽  
Method Approach

Village Owned Enterprise is a self-help container that is essentially a forum that conducts empowerment to the community, but the current situation is many unable to function as a forum for community empowerment of Village Owned Enterprise. This research aims to determine community empowerment through The Save Borrow Business Unit in Village Owned Enterprise Mineh Mandiri West Minas Village and to Know what factors hinder community empowerment through the Simpan Pinjam Business Unit in Village Owned Enterprise Mineh Mandiri West Minas Village. This research uses qualitative descriptive research method approach. Primary data obtained directly through interviews from informants, namely the Director of Village Owned Enterprise Mineh Mandiri, Village Chief Of West Minas, representative community Of West Minas Village, Field Experts Of Village Owned Enterprise, and Borrower Community. The results of this study show that community empowerment through the business unit of saving loans in a Village Owned Enterprise Mineh Mandiri West Minas Village is Bad. inhibitory factors in community empowerment through business units save borrowing in Village Owned Enterprise Mineh Mandiri West Minas Village is the limitation of human resources and lack of public awareness and lack of public enthusiasm for Village Owned Enterprise Mineh Mandiri.

scholarly journals Peningkatan Mutu Pendidikan Anak Usia Dini melalui Peningkatan Profesionalitas Guru

2019 ◽  
Vol 3 (1) ◽  
Author(s):  
Yusutria Yusutria
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Research Method ◽  
Institutional Constraints ◽  
Quality Of Education ◽  
Data Presentation ◽  
Analysis Techniques ◽  
Descriptive Research ◽  
Qualitative Descriptive

The purpose of this study was to determine the efforts to improve the professionalism of PAUD teachers in improving the quality of Harapan Bangsa City PAUD education. Qualitative descriptive research method, while data collection techniques are based on observation, interviews, documentation. The data analysis techniques are based on data reduction, data presentation, and conclusions. PAUD institutional constraints include educational qualifications, experience, infrastructure, managers, welfare. Efforts to improve the professionalism of PAUD teachers by providing scholarships, workshops, seminars, adequate facilities, and infrastructure, as well as maintaining smooth communication with both foundations, teachers, and parents.Keywords: Professionalism, PAUD Teachers, Quality of Education Abstrak Tujuan dari penelitian ini adalah untuk mengetahui upaya meningkatkan profesionalitas guru PAUD dalam meningkatan mutu pendidikan PAUD Harapan Bangsa Kota Padang. Metode penelitian deskriptif kualitatif, sementara teknik pengumpulan data berdasarkan dengan observasi, wawancara, dokumentasi. Adapun teknik analisis data berdasarkan pada reduksi data, penyajian data dan kesimpulan. Kendala lembaga PAUD di antaranya kualifikasi pendidikan, pengalaman, sarana prasarana, pengelola, kesejahteraan. Upaya meningkatkan profesionalisme guru PAUD dengan memberikan beasiswa, workshop, seminar, fasilitas sarana prasarana yang memadai, serta tetap menjaga lancarnya komunikasi baik dengan pihak yayasan, guru, dan orang tua. Kata Kunci: Profesionalitas, Guru PAUD, Mutu Pendidikan.

scholarly journals EVALUASI SISTEM INFORMASI MANAJEMEN DAN AKUNTANSI BARANG MILIK NEGARA (SIMAK BMN) PADA KANTOR IMIGRASI KELAS II TAHUNA

2017 ◽  
Vol 12 (2) ◽  
Author(s):  
Greise Majampoh ◽  
David Paul Elia Saerang ◽  
I Gede Suwetja
Keyword(s):  
Information System ◽  
Research Method ◽  
Secondary Data ◽  
Ease Of Use ◽  
Primary Data ◽  
Quality Of Information ◽  
Accounting Information System ◽  
Descriptive Research ◽  
Asset Inventory

The State Property Management and Accounting Information System is a technology based apllication system implemented in the Class II Tahuna Immigration Office, with the aim of dealing with administration mainly covering state-owned assets. This study aimsto evaluate the performance of SIMAK BMN insupporting asset inventory at Tahuna Immigration Office. The research method is case study using descriptive research method. The data used are secondary data and primary data. With the technique of collecting interview data and documentation. The results of this study revealed that the work of SIMAK BMN can be viewed from the quality of information, Timeliness, ease of use SIMAK BMN and supporting and inhibiting factors. Of the four (4) points it is found that in the quality of information generated SIMAK BMN is very influential on the financial statements Immigration Office Tahuna, but there are still some factors that inhibit the work of SIMAK BMN from SIMAK BMN and SIMAK BMN which is often wrong in the error.  Keywords: Management Information System and Accounting of State Property (SIMAK BMN)

scholarly journals IMPLEMENTASI KOMPONEN MAQASHID SYARIAH TERHADAP KESEJAHTERAAN PADA KARYAWAN YAYASAN NURUL HAYAT SURABAYA

2020 ◽  
Vol 6 (3) ◽  
pp. 428
Author(s):  
Novita Andriana ◽  
Ari Prasetyo
Keyword(s):  
Research Method ◽  
Real Life ◽  
Qualitative Approach ◽  
Primary Data ◽  
Object A ◽  
Descriptive Research ◽  
Interview Process ◽  
Employee Welfare ◽  
Qualitative Descriptive

The purpose of this research is to determine the welfare of employees at the Nurul Hayat Foundation, which is viewed from the perspective of the maqashid sharia, which is about religion, soul, intelligence, generation, and wealth. The research method used is a case study with a descriptive qualitative approach. Qualitative descriptive is researching a group of people, an object, a condition, or something in the present. The purpose of this descriptive research is to make an accurate description of the facts, traits and relationships between events that occur in real life. This study uses the interview process in primary data collection. The interview process was conducted with 7 employees of the Nurul Hayat Foundation. The results of this research are the Nurul Hayat Foundation as a sharia institution that always prioritizes religious values. Nurul Hayat Institution is the welfare of its employees by implementing policies for its employees. Through these policies all employees feel prosperous and fulfilled their needs as measured by the five indicators of maqashid sharia, namely maintaining religion, maintaining the soul, maintaining intelligence, maintaining generation, and maintaining wealth.Keywords: Employment, Employee Welfare, Islamic Welfare, Maqashid Sharia

scholarly journals Service Quality in Public Transport Services of the Provicial Intercity Transportation (AKDP) in East Java Indonesia

2018 ◽  
Vol 1 (4) ◽  
pp. 161-169
Author(s):  
Sukesi Sukesi ◽  
Eddy Yunus
Keyword(s):  
Public Transport ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Community Satisfaction ◽  
Satisfaction Index ◽  
Transport Services ◽  
Qualitative Descriptive ◽  
Intercity Transportation ◽  
Public Transport Services

Evaluating and  increasing the quality of public transport services, especially in the transport of AKDP in East Java is necessary. This study tries to (1) identify and analyze the quality of services; (2) to see the result of community satisfaction survey index (SKM); (3) The highest and lowest effects of the variables on the result of SKM index. The elements of assessment and qualitative descriptive analysis tools refer to KEP / 25 / M.PAN / 2/2004 on guidelines for the preparation of the Community Satisfaction Index and the Ministry decree No. 16 Year 2014, with nine (9) elements of the SKM assessment. This study determines the accidental sample by a random sampling technique that was done proportionally on 221 respondents.

scholarly journals Pemberdayaan Masyarakat di Wisata Edukasi Imah Noong Kampung Areng Kecamatan Lembang Kabupaten Bandung Barat

2018 ◽  
Vol 8 (1) ◽  
pp. 1
Author(s):  
Seno Hardianto ◽  
Titing Kartika ◽  
Rieke Sri Rizki Asti Karini
Keyword(s):  
Research Method ◽  
Community Empowerment ◽  
Qualitative Approach ◽  
Primary Data ◽  
Descriptive Research ◽  
Primary Data Source ◽  
Business Opportunities ◽  
Data Source

Community empowerment is the effort to create and improve the capacity of the community both individually and groups in solving various problems related to efforts for improve the quality of life, independence and prosperity. Community empowerment can be done through the various ways and one of them through the growth and development. This research was conducted in Wisata Edukasi Imah Noong, Kampung Areng Desa Wangunsari Kecamatan Lembang Kabupaten Bandung Barat. The method of this research is descriptive research method with qualitative approach. Data collection method used is field observation, interview and documentation. Primary data source obtained from purposive sampling. Then from the results of this research be obtained a conclusion of action or activities of the community in the implementation of the concept of community empowerment approach through development of tourism, namely strengthening the capacity and role of society, strengthening access and business opportunities, and strengthening of tourism awareness.

scholarly journals Musykilah Kitabah Al Bahs Wa Hilluha Fi Qism Talim Al Lugah Al Arabiyyah Jami'ah Sunan Kalijaga al Islamiyah al Hukumiyah

ALSINATUNA ◽  
2017 ◽  
Vol 2 (2) ◽  
pp. 113
Author(s):  
Agung Setiyawan
Keyword(s):  
Graduate Students ◽  
Research Method ◽  
Field Research ◽  
Arabic Language ◽  
Education Department ◽  
Collection Method ◽  
Descriptive Research ◽  
Qualitative Descriptive ◽  
Data Source

Department of Arabic Education UIN Sunan Kalijaga has not set a policy on the obligation to write thesis in Arabic. Therefore, there are students who prefer to write their thesis in Indonesian. The article aims to find out the factors that cause students to prefer to write their thesis in Indonesian, the absence of policy writing thesis with Arabic and formulate a set of policy to upgrade the quality of graduate students by improving their paper. This is qualitative descriptive research in field research method. The data collection method gathered from questionare and interview. The data source were collected from the students who are still completing and had finished their undergraduste paper, and also the leader of Arabic Education Department as the stakeholder.The result shows eight factors that cause the students prefer to compose their undergraduate papers in Indonesian language. The are also four reasons to consider that it is not compulsory for the students to write the undergraduate paper in Arabic language. More over, there are three sets of policy about composing undergraduate paper to improve the quality of the graduate students the last is the steps of the realization of each activities

scholarly journals Management of educational resources development in improving the quality of education in elementary school

2021 ◽  
Vol 6 (2) ◽  
pp. 391
Author(s):  
Jhon Hendri ◽  
Edi Harapan ◽  
Dessy Wardiah
Keyword(s):  
Elementary School ◽  
Human Resource Development ◽  
Human Resource ◽  
Research Method ◽  
Resource Development ◽  
Quality Of Education ◽  
Educational Resource ◽  
Descriptive Research ◽  
Qualitative Descriptive

This study aims to identify and describe the management of educational resource development in improving the quality of education at the 14 Air Kumbang State Elementary School. With a qualitative descriptive research method, the use of qualitative descriptive research design in this study is intended to describe and analyze the management of educational resource development in improving the quality of education at 14 Air Kumbang State Elementary Schools. The technique of collecting data in this research is through interviews, observation, documentation and triangulation. The results showed that the steps for implementing human resource development management were planning, organizing, actuating, and controlling. The obstacles faced in the implementation of human resource development in improving the quality of education at the Air Kumbang 14 Public Elementary School are: lack of teacher consistency (in absenteeism, seriousness in training). The effect of these constraints in the implementation of training is that the results obtained are not optimal, the results are not in accordance with what is expected and can reduce the RABM and in training are also limited by funds

scholarly journals TINGKAT KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN OBAT DI INSTALASI FARMASI RUMAH SAKIT ROBERT WOLTER MONGISIDI MANADO

PHARMACON ◽  
2019 ◽  
Vol 8 (4) ◽  
pp. 945
Author(s):  
Ni Wayan M. Juliawati ◽  
Gayatri Citraningtyas ◽  
Imam Jayanto
Keyword(s):  
Patient Satisfaction ◽  
Data Collection ◽  
Service Providers ◽  
Waiting Times ◽  
Community Satisfaction ◽  
Prospective Data ◽  
Satisfaction Index ◽  
Descriptive Research ◽  
Index Value

ABSTRACTHospitals as service providers are required to be able to provide the best services such as facilities, waiting times for drugs, and counseling to achieve community satisfaction. This study aims to determine the level of patient satisfaction with the quality of drug services at the Pharmacy Installation of Robert Wolter Mongisidi Hospital, Manado. This research is a type of descriptive research with prospective data collection. The number of samples was 383 people. Using research instruments in the from of questionsnaire using the SPSS program. The results obtained by the overall satisfaction index value of -0.33. Satisfaction indexes in each dimension are : tangibles -0.10; empathy -0,21; reliability -0.28; responsiveness -0.5; and assurance -0.56. The conclusion shows that outpatient BPJS patients have not been satisfied with the sevices provided at the Pharmacy Installation of Robert Wolter Mongisidi Hospital, Manado.   Keywords : Patient Satisfaction, Service Quality, Outpatient, Robert Wolter Mongisidi Hospital Manado. ABSTRAKRumah sakit selaku penyedia jasa dituntut untuk dapat memberikan pelayanan yang terbaik seperti fasilitas, waktu tunggu obat, dan konseling untuk mencapai kepuasan masyarakat. Penelitian ini bertujuan untuk mengetahui tingkat kepuasan pasien terhadap kualitas pelayanan obat di Instalasi Farmasi Rumah Sakit Robert Wolter Monginsidi Manado. Penelitian ini merupakan jenis penelitian deskriptif dengan pengambilan data secara prospektif. Jumlah sampel sebanyak 383 orang. Proses pengumpulan data dilakukan dengan menggunakan instrumen penelitian dalam bentuk  kuisioner. Uji validitas dan reliabilitas kuisioner menggunakan program SPSS. Hasil penelitian diperoleh nilai indeks kepuasan secara keseluruhan sebesar -0,33. Indeks kepuasan pada setiap dimensi berturut-turut antara lain : tangibles -0,10; empathy -0,21; reliability -0,28; responsivenes -0,5; dan assurance -0,56. Kesimpulan menunjukan pasien peserta BPJS rawat jalan belum merasa puas terhadap pelayanan yang diberikan di Instalasi Farmasi Rumah Sakit Robert Wolter Mongisidi Manado.Kata Kunci : Apotek, Apoteker, Standar Pelayanan Kefarmasian.

scholarly journals PENGARUH KUALITAS INFORMASI TERHADAP INDEKS KEPUASAN MASYARAKAT DI PENGADILAN AGAMA DAERAH ISTIMEWA YOGYAKARTA DENGAN KINERJA PELAYANAN SEBAGAI VARIABEL INTERVENING

2021 ◽  
Vol 8 (1) ◽  
pp. 55-66
Author(s):  
Ade Ayu Damayanti Astuti Wijaya
Keyword(s):  
Quantitative Methods ◽  
Partial Least Square ◽  
Service Performance ◽  
Analysis Tool ◽  
Community Satisfaction ◽  
Quality Of Information ◽  
Satisfaction Index ◽  
Religious Courts ◽  
Special Region

This study aimed to provide empirical findings about the effect of information quality on the community satisfaction index with service performance as an intervening variable. This study used a mixed methods research which is combining quantitative methods and qualitative methods to obtain comprehensive results. The research population was all people who filed a lawsuit / petition in the Religious Courts in the Special Region of Yogyakarta> 100 people. The sampling technique in this research used a purposive sampling method. The sample of this research is 100 people who filed a lawsuit / petition in the Religious Courts in the Special Region of Yogyakarta. Interview informants in this study were 1 employee each in the area of the Religious Courts in the Special Region of Yogyakarta. The analysis technique used is to use the Partial Least Square (PLS) data analysis tool. The results showed that the quality of information had a positive and significant effect on the community satisfaction index in the Religious Courts in the Special Region of Yogyakarta with service performance as intervening variable. Community satisfaction index can be influenced directly or indirectly. The direct effect is greater than the indirect effect. This means that the mediating variable of service performance has not synergized with the quality of information to increase the community satisfaction index in the Religious Courts in the Special Region of Yogyakarta.

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