scholarly journals Sistem E-Perizinan Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Polewali Mandar

2021 ◽  
Vol 8 (2) ◽  
pp. 146
Author(s):  
A. Akhmad Qashlim ◽  
Nurfani Rahmat ◽  
Muhammad Sarjan
Keyword(s):  
Public Service ◽  
Web Server ◽  
Building Construction ◽  
Survey Method ◽  
Authoring Tools ◽  
Online System ◽  
Qualitative Survey ◽  
Database Server ◽  
At Command ◽  
One Stop

Abstrak: Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Polewali Mandar saat ini sudah menerapkan sistem secara online dalam pengurusan izin, akan tetapi sistem yang dibangun masih membuat masyarakat yang mengurus surat izin bolak balik ke kantor. Undang-Undang No.25 Tahun 2009 mengatur tentang pelayanan publik untuk memberikan kejelasan salah satunya prosedurnya yang berbelit-belit dalam mengurus suatu perizinan. Oleh karena itu dibuat sistem electronik perizinan yang dapat memberikan pelayanan yang mudah dan murah agar dapat membantu masyarakat dalam hal pelayanan dengan menggunakan software JavaScript sebagai webserver, NoSQL  sebagai database server,visual studio code sebagai authoring tools, phyton 3.7, at command, dan gammu sebagai SMS Gateway. Untuk pengurusan surat izin dapat dilakukan pada alamat web server https://dpmptsp-polman.web.app/. Pada sistem ini ada 3 surat izin yang menjadi sampel penelitian yaitu Surat Izin Penelitian (SIP), Surat Izin Mendirikan Bangunan (IMB) & Surat Izin Usaha Perdagangan (SIUP). Penelitian tersebut dilakukan pada kantor Dinas Penanaman Modal & Pelayanan Terpadu Satu Pintu Kab. Polewali Mandar (DPMPTSP). Metode penelitian yang dipakai adalah metode penelitian kualitatif, dengan menggunakan teknik mengumpulkan data melalui observasi, dokumentasi & wawancara baik dalam lingkup kantor ataupun dalam lingkup sistem yang ada. Hasil dari penelitian yang dilaksanakan membuat masyarakat yang mengurus perizinan  tidak lagi bolak-balik kantor karena sistem yang dirancang dapat memberikan notifikasi melalui SMS Gateway dengan implementasi python mengirimkan at command melalui gammu sehingga sistem membaca kode pemograman dan mengirimkan pesan informasi kepada pemohon bahwa surat yang telah diajukan sudah mendapat izin dari kepala dinas dan dapat langsung diambil pada sistem ini.   Kata kunci: DPMPTSP, pelayanan publik, perizinan, SMS Gateway   Abstract: Investment Bureau and one-stop integrated service (DPMPTSP) of Polewali Mandar Regency has currently implemented an online system in obtaining permits, but the system that was built still makes people who take care of permits go back and forth to the office. Law No. 25 of 2009 regulates public services to provide clarity, one of which is the convoluted procedure in managing a permit. Therefore, an electronic licensing system was created that can provide easy and inexpensive services in order to help the community in terms of service by using JavaScript software as a webserver, NoSQL as a database server, visual studio code as authoring tools, python 3.7, at command, and gammu as SMS Gateway. For processing a license, it can be done at the web server address https://dpmptsp-polman.web.app/. In this system, there are 3 permits that became the research sample, namely Research Permits (SIP), Building Construction Permits (IMB) and Trading Business Permits (SIUP). The study was conducted at the Polwarimander Regency (DPMPTSP) office, an investment and one-stop service office. The survey method used is a qualitative survey method that uses interview, documented, and observational data collection techniques, both within the office and within the existing system. Results of the survey conducted made people who take care of permits no longer go back and forth in the office because the system designed can provide notifications via SMS Gateway with the implementation of python sending at commands via Gammu so that the system reads the programming code and sends information messages to the applicant that the letter has been submitted. has received permission from the head of service and can be directly taken on this system.   Keywords: DPMPTSP, public service, licensing, SMS Gateway

INOVASI APLIKASI SAMSAT RAME (SAMSAT RAMAH MERAKYAT) DALAM OPTIMALISASI PELAYANAN DI KANTOR BERSAMA SAMSAT GRESIK

Publika ◽  
2021 ◽  
pp. 185-200
Author(s):  
Shifani Fitri Sauli ◽  
Trenda Aktiva Oktariyanda
Keyword(s):  
Data Collection ◽  
Public Service ◽  
Public Services ◽  
Poor Quality ◽  
Literature Study ◽  
The People ◽  
Collection Data ◽  
Technological Developments ◽  
One Stop ◽  
Service Application

Pelayanan publik menjadi suatu tolok ukur kinerja pemerintah yang paling kasat mata. Seiring dengan perkembangan teknologi dan banyaknya tantangan yang harus dihadapi maka pelayanan publik harus diselaraskan dengan terobosan atau inovasi. Salah satu pelayanan publik yang perlu dioptimalkan adalah Sistem Administrasi Manunggal Satu Atap (SAMSAT). Oleh karena itu, Kantor Bersama Samsat Gresik membuat aplikasi yang diresmikan pada tanggal 14 Juli 2020 adalah SAMSAT RAME (Samsat Ramah Merakyat) yaitu sebuah aplikasi pelayanan pajak serta informasi terkait pengurusan perpanjangan masa berlaku surat tanda nomor kendaraan (STNK) bermotor. Tujuan penelitian ini yaitu untuk mengetahui bagaimana optimalisasi pelayanan Kantor Bersama Samsat Gresik melalui Inovasi Aplikasi Samsat Rame (Samsat Ramah Merakyat) sehingga mampu menjawab beberapa permasalahan pelayanan publik Teknik analisis data dengan pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan/verifikasi. Teknik pengumpulan data melalui wawancara, observasi, dokumentasi dan studi literatur.  Hasil dari penelitian ini menunjukkan bahwa aplikasi Samsat Ramah Merakyat (Samsat Rame) belum efisien karena input pelayanan masih memberatkan para pengguna jasa. Belum efektif karena tidak berhasil mencapai tujuan yang dikehendaki oleh penyelenggara. Serta kualitas hasil yang buruk dikarenakan faktor pendukung terkesan membuat aplikasi Samsat Rame di lakukan karena mendesak tanpa memikirkan jangka panjang. Sedangkan faktor penghambat lebih berpengaruh pada keberhentian inovasi Samsat Rame. Salah satu saran yang dapat diajukan yaitu meningkatkan sosialisasi dan promosi kepada masyarakat Kabupaten Gresik. Kata Kunci : Pelayanan Publik, Inovasi Pelayanan Pajak, Samsat Rame (Samsat Ramah Merakyat)   Public service becomes the most visible measure of government performance. Along with technological developments and the many challenges that must be faced, public services must be aligned with breakthroughs or innovations. One of the public services that need to be optimized is the One-Stop One-Stop Administration System (SAMSAT). Therefore, the Samsat Gresik Joint Office made an application that was inaugurated on July 14, 2020, namely SAMSAT RAME (Samsat Ramah Merakyat), which is a tax service application as well as information related to the extension of the validity period for motorized vehicle registration certificates (STNK). The purpose of this study is to find out how to optimize the services of the Samsat Gresik Joint Office through the Samsat Rame Application Innovation (Samsat Ramah Merakyat) so that it is able to answer several public service problems. Data analysis techniques are data collection, data reduction, data presentation, and conclusion / verification. Data collection techniques through interviews, observation, documentation and literature study. The results of this study indicate that the Peoples Friendly Samsat application (Samsat Rame) is not efficient because service inputs are still burdensome for service users. Not yet effective because it failed to achieve the goals desired by the organizers. As well as the poor quality of results due to supporting factors that seem to make the Samsat Rame application done because it is urgent without thinking about the long term. While the inhibiting factor has more influence on the discontinuation of the Samsat Rame innovation. One of the suggestions that can be put forward is to increase socialization and promotion to the people of Gresik Regency. Keywords: Public Service, Tax service innovation, Samsat Rame (Samsat Ramah Merakyat)

scholarly journals Kualitas Pelayanan Izin Mendirikan Bangunan (IMB) Di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Ciamis

2019 ◽  
Vol 2 (2) ◽  
pp. 100
Author(s):  
Gina Sofia Rahman ◽  
Herijanto Bekti ◽  
M.D Enjat Munajat
Keyword(s):  
Service Quality ◽  
Human Resources ◽  
Field Studies ◽  
Integrated Services ◽  
Building Construction ◽  
Online Service ◽  
Library Studies ◽  
One Stop ◽  
Construction Permit

AbstrakPenelitian ini membahas tentang Kualitas Pelayanan Izin Mendirikan Bangunan (IMB) di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Ciamis, dengan menggunakan teori servqual dari Zeithaml mengukur 5 dimensi, yaitu Tangible, Reliabillity, Assurance, responsiveness dan Empathy. Penelitian ini merupakan penelitian jenis kualitatif dengan tekhnik pengumpulan data dengan menggunakan studi kepustakaan, dan studi lapangan berupa observasi dan wawancara dengan 6 informan yaitu, Kepala DPMPTSP, Kabid Perizinan, Kabid Pengaduan dan Advokasi, Petugas Frontliner, Kabid Kepegawaian dan Pemohon Perzinan IMB.Berdasarkan hasil penelitian, Kualitas Pelayanan di DPMPTSP Kabupaten Ciamis masih belum berjalan secara efektif dan efisien dikarenakan kurang nya SDM si bagian pelayanan perizinan DPMPTSP Kabupaten Ciamis, kurangnya kemampuan petugas dan sarana untuk menunjang online service. Kata kunci : Kualitas Pelayanan, Izin Mendirikan Bangunan, Servqual.AbstractThis study discusses the Quality of Building Construction Permits (IMB) at the Ciamis District One-Stop Integrated Services Investment Office (DPMPTSP), using the servqual theory from Zeithaml to measure 5 dimensions, namely Tangible, Reliabillity, Assurance, Responsiveness and Empathy. This research is a qualitative type of research with data collection techniques using library studies, and field studies in the form of observation and interviews with 6 informants namely, Head of DPMPTSP, Head of Licensing, Head of Complaints and Advocacy, Frontliner Officers, Head of Personnel and IMB Licensing Applicants. research, Service Quality in DPMPTSP Ciamis Regency still has not run effectively and efficiently because of the lack of human resources in the licensing service section of DPMPTSP in Ciamis Regency, lack of staff ability and means to support online services.Keywords: Service Quality, Building Construction Permit, Servqual.

scholarly journals Implementation of One-Stop Services Policy (PTSP) in North Jakarta City, DKI Jakarta Province

2020 ◽  
Vol 10 (2) ◽  
pp. 381
Author(s):  
Mary Ismowati ◽  
Ahmad Hidayat Rahadian ◽  
Muhammad Ali Massyhury ◽  
Muhammad Rafi Suryadi
Keyword(s):  
Information Technology ◽  
Human Resources ◽  
Fully Integrated ◽  
Online System ◽  
The North ◽  
Doing Business ◽  
One Stop ◽  
Ease Of Doing Business ◽  
The One ◽  
Research Show

The aim of the study was to obtain a formulation of the implementation of the One-Stop Services Policy (PTSP) in the North Jakarta Administrative City, namely the implementation of Perda No. 12 of 2013, and the Implementation of Presidential Regulation No. 91 of 2017 concerning the acceleration of ease of doing business through the implementation of an information technology-based licensing system (OSS). The research method used a qualitative approach by conducting interviews with a number of informants to determine the conditions and phenomena of the implementation of PTSP policies in North Jakarta. The research involved two research members from students in the framework of thesis research. The results of the research show that implementers have understood their duties and functions, but in the smooth running of their duties, they are constrained by a lack of human resources both in quantity and quality, support for information technology equipment that is not up to date, including the availability of information technology personnel at the district and sub-district levels. Then the OSS policy according to PP No. 24/2018 has not been fully effective, because it has not been fully integrated with the existing licensing system in PM-PTSP DKI Jakarta, namely JakEVO. The main obstacle to policy implementation, namely in terms of human resources, employee status has not been transferred to functional positions so that it affects career ranks and motivation. In addition, there is no HR competency standard for services, for online system services are not implemented according to target. The solution to overcome the obstacles conceptually has not been done.

scholarly journals Studi Awal Atribusi dan Emosi Malu pada Remaja: Analisis Survey Kualitatif

2019 ◽  
Vol 8 (1) ◽  
pp. 139-161
Author(s):  
Yohanes Budiarto
Keyword(s):  
High School Students ◽  
Junior High School ◽  
Behavioral Control ◽  
Survey Method ◽  
Self Awareness ◽  
School Students ◽  
Central Java ◽  
Qualitative Survey ◽  
External Attribution ◽  
Shame And Guilt

Abstract Shame is one of the functions of behavioral control in individuals. Since childhood, a child has been introduced to social norms and morality and the consequences of his violations. However, the consequences of violating norms and morals show two different results, namely: shame and guilt. Research on shame in the individualistic culture places more emphasis on the aspect of self-awareness, while the interdependent collective culture places more emphasis on the public aspect. This study used a qualitative survey approach involving 54 junior high school students (male=35; female=19), (M = 19.22, SD = 3.45)  in Banyumas District, Central Java. By using thematic analysis in qualitative survey method, the findings showed that the route of embarrassed emotional attribution subjects confirmed the internal and external attribution routes. The internal attribution route is characterized by the process of feeling guilty of an embarrassing event while the external route is characterized by a publicly known aspect. Keywords: shame, guilt, attribution  AbstrakRasa malu adalah salah satu fungsi kontrol perilaku pada individu. Sejak kecil, seorang anak telah diperkenalkan dengan norma-norma sosial dan moralitas dan konsekuensi dari pelanggarannya. Namun, konsekuensi dari pelanggaran norma dan moral menunjukkan dua hasil yang berbeda, yaitu: rasa malu dan rasa bersalah. Penelitian tentang rasa malu dalam budaya individualistis lebih menekankan pada aspek kesadaran diri, sedangkan budaya kolektif yang saling bergantung lebih menekankan pada aspek publik. Penelitian ini menggunakan pendekatan survei kualitatif yang melibatkan 54 siswa SMP X (laki-laki=35; perempuan=19), (M = 19.22, SD = 3.45) di Kabupaten Banyumas, Jawa Tengah. Dengan menggunakan analisis tematik dalam metode survei kualitatif, temuan menunjukkan bahwa rute subjek atribusi emosional yang malu mengkonfirmasi rute atribusi internal dan eksternal. Rute atribusi internal ditandai mayoritas oleh proses pelanggaran etika dan sebagian kecil oleh perasaan bersalah atas peristiwa yang memalukan, sedangkan rute eksternal ditandai dengan aspek yang diketahui secara publik. Kata kunci: rasa malu, rasa bersalah, atribusi

Study on Information System of Rolling Mill Equipments Management Based on Web

2011 ◽  
Vol 328-330 ◽  
pp. 775-778
Author(s):  
Yong Hui Tang ◽  
Hong Ying Zhang ◽  
Guo Xiang Lin
Keyword(s):  
Information System ◽  
Information Sharing ◽  
Hierarchical Structure ◽  
Rolling Mill ◽  
Web Server ◽  
System Function ◽  
Database Server ◽  
Key Technologies ◽  
Visual Studio.Net ◽  
Remote Services

This paper studies on the design methods and key technologies of the system of rolling mill equipments management based on Web, in accordance with the the practical needs. This system adopted B/S as its structure, while developing software for rolling mill equipments management on the platform of Microsoft Visual Studio.NET. The system uses a three-tier hierarchical structure: User layer, Web Server layer and Database server layer. User layer refers to the user through the browser to complete the system remote services and information sharing. Web server layer is the link to contact the browser and the database, and used to store system function modular and application program. Database server layer is mainly used to store various data required for the system after being put into practice for a period, the efficiency of maintenance and management of rolling mill equipments has been increased obviously, thus the method can be used in the maintenance of rolling mill equipments.

scholarly journals Reducing Corruption through Enhancing Public Service Ethics in Bangladesh

2015 ◽  
Vol 4 (1) ◽  
pp. 1 ◽  
Author(s):  
Fakhrul Islam ◽  
Anindyta Deb Ananya
Keyword(s):  
Public Service ◽  
Civil Service ◽  
Civil Servants ◽  
Ethical Code ◽  
Survey Method ◽  
Government Officials ◽  
Social Survey ◽  
The Public ◽  
Government Organizations ◽  
People’S Perception

Corruption exists within and between government organizations as the form of bribing, swindling, favoritism and many other forms which destroys the public morale. It spreads its greedy clutches all over the country; Government officials are engaged in corruption for greed for power, selfishness, wealth and money. This paper is an attempt to identify the forms of corruption in civil service and how ethical code of behavior to reduce the level of malfunctions. Social survey method has been followed for this study where the factor has been explained to know the perception of general people. The study finds that lack of accountability and transparency, dishonesty, nepotism and favoritism are also responsible for corruption and made suggestions to combat corruption in Bangladesh based on the perception of civil servants and the general people.Keywords: corruption, public service, ethics, people’s perception

scholarly journals Rancang Bangun Sistem E2OV (Electronic – Election Observation and Voting) Menggunakan SMS

2018 ◽  
Vol 5 (1) ◽  
pp. 1
Author(s):  
Satrio Agung Wicaksono ◽  
Raden Arief Setyawan ◽  
Issa Arwani ◽  
Admaja Dwi Herlambang
Keyword(s):  
Research And Development ◽  
Short Message Service ◽  
Web Server ◽  
Short Message ◽  
Database Server ◽  
Message Service ◽  
Election Observation

<span>Data valid tentang popularitas dan elektabilitas yang</span><span lang="IN"> bersumber</span><span lang="IN">secara </span><span>langsung dari masyarakat menjadi </span><span lang="IN">faktor</span><span> penting dalam analisis kader partai untuk diusung menjadi calon legislatif</span><span lang="IN"> dalam kegiatan pemilihan kepala daerah (Pilkada)</span><span>. Perancangan sistem E2OV (<em>Electronic - Election Observation and Voting</em>) menggunakan SMS </span><span lang="IN">(<em>Short Message Service</em>) </span><span>akan mempermudah dalam mendapatkan data </span><span lang="IN">tersebut</span><span>.</span><span lang="IN"> Penelitian bertujuan untuk merancangan sistem observasi dan perolehan suara pemilihan secara elektronik berbasis SMS, melakukan transformasi data dari format SMS yang dikirim dengan struktur table dalam database, dan melakukan ujicoba dari sistem yang dirancang sehingga diperoleh data yang valid untuk proses analisa lebih lanjut. Metode penelitian yang digunakan adalah R&amp;D (<em>research and development</em>) yang terdiri dari tahap pra penelitian, identifikasi masalah, analisis, desain sistem, implementasi, dan pengujian. Hasil penenlitian menunjukkan bahwa: (1) hasil rancangan</span><span>sistem E2OV</span><span lang="IN"> terdiri dari beberapa elemen, yaitu <em>cellular operator cloud</em>, <em>SMS gateway</em>, <em>modem</em>, <em>database server</em>, <em>web server</em>, dan <em>internet cloud</em>; (2) transformasi data menghasilkan data dengan beberapa karakteristik, yaitu data yang dikirimkan oleh pengirim formatnya telah terstandar, tiap <em>gateway</em> memiliki kemampuan untuk menerima SMS sebanyak dua SMS per menit, dan diperkirakan dapat menerima 1000 SMS dalam waktu bersamaan; (3) hasil pengujian menunjukkan bahwa seluruh data sebanyak 1200 data dapat diselesaikan dalam waktu 6 jam dengan menggunakan enam buah modem.</span>

scholarly journals Cell BLAST: Searching large-scale scRNA-seq databases via unbiased cell embedding

2019 ◽  
Author(s):  
Zhi-Jie Cao ◽  
Lin Wei ◽  
Shen Lu ◽  
De-Chang Yang ◽  
Ge Gao
Keyword(s):  
Real World ◽  
Large Scale ◽  
Web Server ◽  
Reference Database ◽  
Link Type ◽  
One Stop ◽  
User Friendly

AbstractAn effective and efficient cell-querying method is critical for integrating existing scRNA-seq data and annotating new data. Herein, we present Cell BLAST, an accurate and robust cell-querying method. Powered by a well-curated reference database and a user-friendly Web server, Cell BLAST (http://cblast.gao-lab.org) provides a one-stop solution for real-world scRNA-seq cell querying and annotation.

scholarly journals Public Service Bureaucratic Reform: A Case Study on Coordination in One Stop Services (KPTSP) in Takalar Regency

2020 ◽  
Vol 9 (2) ◽  
pp. 125
Author(s):  
Gita Susanti ◽  
Rifany Rifany
Keyword(s):  
Public Service ◽  
Market Mechanism ◽  
Service Agency ◽  
The Public ◽  
Descriptive Research ◽  
One Stop ◽  
Bureaucratic Reform ◽  
Network Mechanism ◽  
Research Type

Bureaucratic services tend not to improve their performance and carry out reforms. Service users are often faced with so many problems when they are dealing with bureaucracy. The purpose of this study is to describe the reform of the Public Service Bureaucracy in terms of coordination in One Stop Services (KPTSP) in Takalar Regency. In this study, a qualitative approach was used. The type of research used in this research is descriptive research type. The results showed that hierarchical mechanisms in the form of a structured flow of coordination and power need each other to establish cooperation within organizational units. The market mechanism shows that the change in the bureaucracy from services to revenue to provide income for the region through the collection of fees. Licensing and providing incentives can improve the performance of One-Stop Services, Takalar District has a network mechanism that is interrelated and needs each other, this can be seen from the requirements given by the Service Agency One-Stop Integrated Takalar Regency that asks for recommendations from related Regional Work Units (SKPD).

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