scholarly journals HANDLING STRATEGY COMPLAINTS OF APAPO AND WALK-IN PASSPORT SYSTEM APPLICATIONS IN IMMIGRATION OFFICE OF NON-BORDER CONTROL SOUTH JAKARTA

2020 ◽  
Vol 2 (2) ◽  
pp. 59-66
Author(s):  
Virza Shalia Agviani
Keyword(s):  
Information Technology ◽  
Public Service ◽  
Public Services ◽  
New Products ◽  
Queuing System ◽  
Service Development ◽  
Border Control ◽  
The Public ◽  
New Public ◽  
Public Views

The development of information technology has entered into various aspects of public services in various fields. This also occurs in the scope of immigration with the concept of New Public Service (NPS). The NPS can be implemented with several innovations in the form of new products, services and technologies. In the current era of globalization, the public views that service development is a need that should exist. This research was conducted to confirm how or strategies to resolve applicant complaints regarding the passport queuing registration policy, and its benefits in being able to find out the constraints and shortcomings that are owned so that it can optimize the use of the queuing system and can and can also conclude how the implementation should be implemented in order to minimize passport applicant complaint.  

scholarly journals PERANCANGAN APLIKASI MOBILE SISTEM INFORMASI “KIFORM” BERBASIS ANDROID UNTUK MENINGKATKAN EFEKTIFITAS PELAYANAN PUBLIK TERHADAP MASYARAKAT PADA KELURAHAN SUKASARI

2016 ◽  
Vol 2 (2) ◽  
pp. 226-235
Author(s):  
Endang Suryana ◽  
M. Devi Adiansyah ◽  
Imami Fatimatun
Keyword(s):  
Information Technology ◽  
Public Service ◽  
Public Services ◽  
Public Information ◽  
Android Application ◽  
The Public ◽  
Urban Village ◽  
Service Information ◽  
Android App ◽  
The Village

Sukasari Urban Village is one of the villages located in the district Rajeg Tangerang District, Banten. Currently, the development of information technology very rapidly to take advantage of the android application system as enhancing the effectiveness and flexibility of activities to get the information, in this case related to the public service. It is important to get public information faster in the village Sukasari. Observations on public service activities in the Village Sukasari are less effective if it is not included with public service information applications based on Android. With information still use the public services at the village office mading so is difficult to get information society wards. Also the location of the residence community and urban village office to be the cause. By design kiForm app (android app) as a form of use of information technology will facilitate the public to get information public services wherever they are.

scholarly journals PERANCANGAN DISPLAY INFORMASI KETERSEDIAAN BLANKO KTP ELEKTRONIK DINAS DUKCAPIL KABUPATEN LOMBOK TIMUR

2021 ◽  
Vol 2 (1) ◽  
pp. 29-31
Author(s):  
Sri Handriana Dewi Hastuti
Keyword(s):  
Information Technology ◽  
Public Service ◽  
Information Disclosure ◽  
Public Services ◽  
Information Display ◽  
The Public ◽  
Civil Registration ◽  
Strategic Role ◽  
Identity Card ◽  
Identity Cards

The need for information is increasingly high in the era of growing technology. The delivery of information quickly and actual becomes a challenge in developing an information technology. One type of public service that is the government's obligation and has a strategic role is public services in the field of population and civil registration. People are sometimes disappointed when they want to get population administration services, especially Electronic Identity Cards. By not announcing the availability of physical blank stocks of Electronic Identity Cards, intermediaries can use them in managing population administration. On the pretext that the physical blank of the Electronic Identity Card is used up, so that it can be used as a moment for intermediary individuals to seek profits in managing population administration. With this electronic Blank Information Display, it is hoped that the public will obtain information disclosure regarding available blank Electronic Identity Cards.

Research on Public Service of Sports Social Organizations Based on New Public Service Theory

2021 ◽  
Vol 7 (5) ◽  
pp. 4988-4998
Author(s):  
Tao Lei ◽  
Yi Huang
Keyword(s):  
Social Services ◽  
Development Strategy ◽  
Public Service ◽  
Public Services ◽  
Theory And Practice ◽  
The Public ◽  
Social Organizations ◽  
New Public ◽  
The Government ◽  
Service Theory

Objectives: The new public service theory is a new theory and practice mode of public administration, which provides an important theoretical platform and a new perspective for the construction of government service center. Value pluralism will inevitably make it difficult for a single value appeal to be consistent with the public value of the public. Methods: If the principle of single value supremacy is the only one, it will promote the infinite development of a certain kind of sports social organizations. Results: To improve the supply efficiency of sports public services, social sports services belong to public organizations, and their development aims to provide social sports services for all citizens, which requires a large number of human resources to participate in public sports services and management. The development of sports social organizations is influenced by economic development and the implementation of the national regional development strategy, the understanding of the government and relevant departments, and the development of sports public services. Conclusion: The choice of paths to promote the innovation mode of social services will provide better public services for improving the existing supply mode and system of public services.

scholarly journals Rancang bangun Sistem Informasi Pelayanan Masyarakat Berbasis Web Pada Desa Sambeng Kulon Kabupaten Banyumas

2019 ◽  
Vol 5 (1) ◽  
pp. 95-103
Author(s):  
Supriatiningsih Supriatiningsih ◽  
Mahmud Safudin ◽  
Eko Yulianto
Keyword(s):  
Information Technology ◽  
Public Service ◽  
Public Services ◽  
System Development ◽  
Birth Certificates ◽  
The Public ◽  
Digital Era ◽  
Long Time ◽  
The Village ◽  
Computerized System

Abstract: In the current era of globalization, information technology advancing rapidly. Developments in information technology have led to a new revolution in the form of a conventional shift working system into the digital era. This change has also changed the perspective of each person in doing various activities one of which is on the activities of government agencies. The number of managed data and the need for rapid delivery of information in the public service activities at the Village Office Sambeng Kulon, Banyumas District. Public services such as the pcopulation census should be carried out continuously, continuous, timely and accurate. Because every day people must have come to the village office for various purposes such as making a written request KTP, KK, cover letters moving, death certificates, birth certificates and a letter was not able to take a long time and every resident who apply for the required letter is not uncommon back to the house to complete the necessary requirements for at least information about the documents needed to make the required letter. It is of course not efficient. To solve the above problem, a computerized system should be applied over existing systems to ensure the accuracy of the data. With so all processes can be fully realized public services effectively and efficiently because it does not have to require a longer time. The system development method used in designing this information system is the systemwaterfall method. Keywords: Information Systems, Website Services System, Waterfall

Welfare State Values and Public Service Media in the Era of Datafication

2020 ◽  
Vol 1 (1) ◽  
Author(s):  
Kaarina Nikunen ◽  
Jenni Hokka
Keyword(s):  
Public Service ◽  
Well Being ◽  
Welfare States ◽  
Social Solidarity ◽  
Media Environment ◽  
The Public ◽  
Media Companies ◽  
Data Practices ◽  
Public Media ◽  
New Public

Welfare states have historically been built on values of egalitarianism and universalism and through high taxation that provides free education, health care, and social security for all. Ideally, this encourages participation of all citizens and formation of inclusive public sphere. In this welfare model, the public service media are also considered some of the main institutions that serve the well-being of an entire society. That is, independent, publicly funded media companies are perceived to enhance equality, citizenship, and social solidarity by providing information and programming that is driven by public rather than commercial interest. This article explores how the public service media and their values of universality, equality, diversity, and quality are affected by datafication and a platformed media environment. It argues that the embeddedness of public service media in a platformed media environment produces complex and contradictory dependencies between public service media and commercial platforms. The embeddedness has resulted in simultaneous processes of adapting to social media logics and datafication within public service media as well as in attempts to create alternative public media value-driven data practices and new public media spaces.

On Westminster

2017 ◽  
Author(s):  
R. A. W. Rhodes
Keyword(s):  
Public Service ◽  
Comparative Politics ◽  
Textual Analysis ◽  
Public Services ◽  
Primary Sources ◽  
Area Studies ◽  
The Public ◽  
Parliamentary Government ◽  
British Commonwealth

This chapter is not an example of comparative politics but of area studies, a field that is descriptive, cultural, historical, and contextual, seeking to analyse a country or region. The chosen area is the dominion countries of the British Commonwealth. The chosen method is the textual analysis of primary sources: speeches, writings, evidence to inquiries, and interviews by heads of the public services. This chapter analyses how the heads of the public services articulate the traditions of ‘constitutional bureaucracy’ found in Westminster systems of parliamentary government and selectively draw on past understandings to understand present-day changes. It describes traditions under challenge that reshape reforms as reforms reshape them. In each case, it is not a question of ‘in with the new, out with the old’, but of ‘in with the new alongside key components of the old’. The myths and legends of yore remain germane to the modern public service.

ISO 9001 and the public service: an investigation of the effect of the QMS on the quality of public service organizations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jorge Armando López-Lemus
Keyword(s):  
Public Sector ◽  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
The State ◽  
Iso 9001 ◽  
Knowledge Generation ◽  
Content Type ◽  
The Public

Purpose The purpose of this paper is to identify the influence exerted by a quality management system (QMS) under ISO 9001: 2015 on the quality of public services organizations in Mexico. Design/methodology/approach The methodological design was quantitative, explanatory, observational and transversal, for which a sample of 461 public servants from the state of Guanajuato, Mexico was obtained. To test the hypotheses, a structural equation model (SEM) was developed through the statistical software Amos v.21. For the analysis of the data, software SPSS v.21 was used. Regarding the goodness and adjustment indices of the SEM (χ2 = 720.09, df = 320, CFI = 0.933, TLI = 0.926 and RMSEA = 0.05) which, therefore, proved to be acceptable. Findings According to the results obtained through the SEM model, the QMS under ISO 9001: 2015 is positively and significantly influenced tangible aspects (β1 = 0.79, p < 0.01), reliability (β2 = 0.90, p < 0.01), related to response quality (β3 = 0.93, p < 0.01), guarantees (β4 = 0.91, p < 0.01) and empathy (β5 = 0.88, p < 0.01) of the quality related to public services in Mexico. The study’s key contribution is that it discovered that implementing a QMS in accordance with the ISO 9001: 2015 standard has an impact on the quality of public services, with the most influential quality of response. Similarly, the assurance and dependability of service quality turned out to be important in providing public service quality. Research limitations/implications In this paper, the QMS was only evaluated as a variable that intervenes in the process of obtaining quality in public service under the ISO 9001 standard in its 2015 version. In this regard, the results’ trustworthiness is limited to the extent that the findings may be generalized in the state of Guanajuato, Mexico’s public service. As a result, the scientific community is left primarily focused on service quality to promote new future research. Practical implications The ISO 9001: 2015 standard’s QMS is one of the tools for success in both the commercial and government sectors. However, there are practical limitations, which focus on the time during which managers exercise their vision in the public sector: first, the dynamics that managers play in public policy; second, the length of time they have served in public office; and third, the interest of directors of public institutions to improve the quality of service provided by the government. Other practical consequences concern organizational culture and identity, public servant commitment, senior management or secretaries of government, as well as work and training. Originality/value The findings of this paper are important and valuable because they foster knowledge generation in the public sector through the ISO 9000 quality area. A model that permits the adoption and implementation of a QMS based on the ISO 9001: 2015 standard in public organizations that seek to provide quality in their services offered to the user is also presented to the literature. Similarly, the paper is important because there is currently insufficient research focusing on the variables examined in the context of public service in Mexico.

Perceptions towards the quality of public services in Romania. Poor outcomes of public administration reforms?

2020 ◽  
Vol 31 (3) ◽  
pp. 263-285
Author(s):  
Claudia Petrescu ◽  
Flavis Mihalache
Keyword(s):  
Quality Of Life ◽  
Public Administration ◽  
Public Service ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Local Level ◽  
The Public ◽  
Public Administration Reform

Public services represent an important dimension of quality of society, as they create the contextual conditions for people to further their quality of life. Romanian public administration reform has brought about a constant institutional transformation, which has influenced both the specific features and the quality of the services. This article aims to analyse trends regarding the perceived quality of public services in Romania, in European comparative perspective, using the data of the European Quality of Life Survey (2003–2016). The article aims to understand the low satisfaction with public services in Romania against the background of the public service reform measures taken by government in this period. The article describes the context of Romanian public administration and public service reform, the most important public policy measures adopted and the most important challenges. The lack of vision in the public service reform, the partial introduction of reform elements, the permanent and, sometimes, conflicting changes are issues that may have influenced the way in which the population perceives the quality of public services. The decentralisation process of public services and the insufficient allocation of public funds for delivering such services at local level might have an impact on their quality and quantity perceived by the population. Keywords: public services; public administration reform; citizens’ satisfaction; New Public Management; New Weberianism.

scholarly journals Toward a public service management: past, present, and future directions

2017 ◽  
Vol 28 (5) ◽  
pp. 998-1023 ◽  
Author(s):  
Ian R. Hodgkinson ◽  
Claire Hannibal ◽  
Byron W. Keating ◽  
Rosamund Chester Buxton ◽  
Nicola Bateman
Keyword(s):  
Public Service ◽  
Service Management ◽  
Public Services ◽  
Service Research ◽  
Future Research ◽  
Complex Nature ◽  
Management Research ◽  
Future Directions ◽  
Content Type ◽  
The Public

Purpose In providing a fine-grained analysis of public service management, the purpose of this paper is to make an important contribution to furthering research in service management, a body of literature that has tended to regard public services as homogenous or to neglect the context altogether. Design/methodology/approach Integrating public management and service management literatures, the past and present of public service management are discussed. Future directions for the field are outlined drawing on a service-dominant approach that has the potential to transform public services. Invited commentaries augment the review. Findings The review presents the Public Service Network Framework to capture the public value network in its abstraction and conceptualizes how value is created in public services. The study identifies current shortcomings in the field and offers a series of directions for future research where service management theory can contribute greatly. Research limitations/implications The review encourages service management research to examine the dynamic, diverse, and complex nature of public services and to recognize the importance of this context. The review calls for an interdisciplinary public service management community to develop, and to assist public managers in leveraging service logic. Originality/value The review positions service research in the public sector, makes explicit the role of complex networks in value creation, argues for wider engagement with public service management, and offers future research directions to advance public service management research.

scholarly journals Fostering public accountability in South Africa: A reflection on challenges and successes

2016 ◽  
Vol 12 (1) ◽  
Author(s):  
Pandelani H. Munzhedzi
Keyword(s):  
South Africa ◽  
Public Service ◽  
Service Provision ◽  
Public Services ◽  
Public Accountability ◽  
The Public ◽  
Current State ◽  
Public Service Provision ◽  
The Republic ◽  
The Government

Accountability and oversight are constitutional requirements in all the spheres of government in the Republic of South Africa and their foundation is in the Constitution of the Republic of South Africa of 1996. All spheres of government are charged with the constitutional mandate of providing public services. The level of responsibility and public services provision also goes with the level of capacity of a particular sphere. However, most of the direct and visible services that the public receives are at the local sphere of government. As such, enormous resources are channelled towards this sphere of government so that the said public services could be provided. It is imperative that the three spheres of government account for the huge expenditures during the public service provision processes. The parliaments of national and provincial governments exercise oversight and accountability over their executives and administrations through the Public Accounts Committees, while the local sphere of government relies on the Municipal Public Accounts Committees. This article is theoretical in nature, and it seeks to explore the current state of public accountability in South Africa and to evaluate possible measures so as to enhance public accountability. The article argues that the current public accountability mechanisms are not efficient and effective. It is recommended that these mechanisms ought to be enhanced by inter alia capacitating the legislative bodies at national, provincial and local spheres of the government.

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