scholarly journals Rancang bangun Sistem Informasi Pelayanan Masyarakat Berbasis Web Pada Desa Sambeng Kulon Kabupaten Banyumas

2019 ◽  
Vol 5 (1) ◽  
pp. 95-103
Author(s):  
Supriatiningsih Supriatiningsih ◽  
Mahmud Safudin ◽  
Eko Yulianto
Keyword(s):  
Information Technology ◽  
Public Service ◽  
Public Services ◽  
System Development ◽  
Birth Certificates ◽  
The Public ◽  
Digital Era ◽  
Long Time ◽  
The Village ◽  
Computerized System

Abstract: In the current era of globalization, information technology advancing rapidly. Developments in information technology have led to a new revolution in the form of a conventional shift working system into the digital era. This change has also changed the perspective of each person in doing various activities one of which is on the activities of government agencies. The number of managed data and the need for rapid delivery of information in the public service activities at the Village Office Sambeng Kulon, Banyumas District. Public services such as the pcopulation census should be carried out continuously, continuous, timely and accurate. Because every day people must have come to the village office for various purposes such as making a written request KTP, KK, cover letters moving, death certificates, birth certificates and a letter was not able to take a long time and every resident who apply for the required letter is not uncommon back to the house to complete the necessary requirements for at least information about the documents needed to make the required letter. It is of course not efficient. To solve the above problem, a computerized system should be applied over existing systems to ensure the accuracy of the data. With so all processes can be fully realized public services effectively and efficiently because it does not have to require a longer time. The system development method used in designing this information system is the systemwaterfall method. Keywords: Information Systems, Website Services System, Waterfall

scholarly journals PERANCANGAN APLIKASI MOBILE SISTEM INFORMASI “KIFORM” BERBASIS ANDROID UNTUK MENINGKATKAN EFEKTIFITAS PELAYANAN PUBLIK TERHADAP MASYARAKAT PADA KELURAHAN SUKASARI

2016 ◽  
Vol 2 (2) ◽  
pp. 226-235
Author(s):  
Endang Suryana ◽  
M. Devi Adiansyah ◽  
Imami Fatimatun
Keyword(s):  
Information Technology ◽  
Public Service ◽  
Public Services ◽  
Public Information ◽  
Android Application ◽  
The Public ◽  
Urban Village ◽  
Service Information ◽  
Android App ◽  
The Village

Sukasari Urban Village is one of the villages located in the district Rajeg Tangerang District, Banten. Currently, the development of information technology very rapidly to take advantage of the android application system as enhancing the effectiveness and flexibility of activities to get the information, in this case related to the public service. It is important to get public information faster in the village Sukasari. Observations on public service activities in the Village Sukasari are less effective if it is not included with public service information applications based on Android. With information still use the public services at the village office mading so is difficult to get information society wards. Also the location of the residence community and urban village office to be the cause. By design kiForm app (android app) as a form of use of information technology will facilitate the public to get information public services wherever they are.

scholarly journals Rekomendasi Desain Operasi Pelayanan Publik Melalui Evaluasi Pemenuhan Harapan Masyarakat dan Pengukuran Kinerja (Membidik Pelayanan Publik Negara China)

2014 ◽  
Vol 1 (3) ◽  
pp. 341-355
Author(s):  
Yuli Harwani ◽  
Hesti Maheswari
Keyword(s):  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Standard Operating Procedures ◽  
The Internet ◽  
Second Phase ◽  
The Public ◽  
Standard Operating ◽  
Service Standards ◽  
The Village

Complaints communities in the developing countries, especially Indonesia to the public service are still extremely high.  Perceived imbalances such as in: obscurity of time, cost and method of service; discrimination in services based on the relationships of friends, family, political affiliation, ethnic and even religious;  chain length the more entrenched bureaucracy and bribery and extortion.  This condition is a signaled for the government to seek strategic solutions to improve public services. This study aims to discover the design of public service operations in accordance with the expectations of society by measuring the performance of the public service.  Recommended design is a design that lead to e-Government and reinventing goverment to give birth standard operating procedures (SOP) and minimum service standards (SPM) for public services in Indonesia, especially in the public service that is closest to the village community  with Quality function deployment (QFD) in house of quality (HOQ) method. In the first phase of the study mapped 36 public expectations of public services, which are shown in this analysis that the public is not getting an appropriate and satisfying service, although does not show the high gap. On the other hand mapping the public response to the internet-based administration showed the unpreparedness of the people against the internet-based public services. The majority of respondents claimed to feel more comfortable and definitely served in the village office immediately met with the officers.  Queue and the possibility of intervention or extortion is not a problem for society.  In the second phase of this study will examine the true public service bureaucracy and the possibility of cutting the bureaucratic process that is more streamlined, clear, fast, and facilitate community. Last step is to benchmark the Chinese State as densely populated countries such as Indonesia, to make strategic steps and implementable in problem solving public dissatisfaction with public services and the number of maladministration. Keywords: fulfillment of community expectations, e-goverment, reinventing goverment, standard operating procedures, minimum service standards, good governance

scholarly journals Responsivity of Public Services in Indonesia during the Covid-19 Pandemic

2021 ◽  
Vol 4 (1) ◽  
pp. 552-562
Author(s):  
Surya Arfan ◽  
Mayarni Mayarni ◽  
Mimin Sundari Nasution
Keyword(s):  
Qualitative Research ◽  
Literature Review ◽  
Public Service ◽  
Public Services ◽  
Government Agency ◽  
Service Process ◽  
Community Satisfaction ◽  
The Public ◽  
Long Time ◽  
Research Type

This study aims to determine the responsiveness of public services in Indonesia during the Covid-19 pandemic, this time digital bureaucracy is very much needed in every government agency in carrying out its duties and functions in order to accelerate the process of public services during the Covid-19 pandemic. Service standardization is the next most important thing to keep the bureaucracy running effectively, quickly and responsively in providing the best service to the community. This study chooses a qualitative research type with a literature review approach. The results of this study found that The Indonesian bureaucracy has not been able to respond to strategic problems in Indonesia quickly due to several obstacles to an apathetic bureaucratic culture, and the lack of participation of all parties in the public service process during the Covid-19 pandemic, there are still shortcomings in terms of speed, quality and community satisfaction. This is also influenced by overlapping policies that take a long time to implement.

scholarly journals HANDLING STRATEGY COMPLAINTS OF APAPO AND WALK-IN PASSPORT SYSTEM APPLICATIONS IN IMMIGRATION OFFICE OF NON-BORDER CONTROL SOUTH JAKARTA

2020 ◽  
Vol 2 (2) ◽  
pp. 59-66
Author(s):  
Virza Shalia Agviani
Keyword(s):  
Information Technology ◽  
Public Service ◽  
Public Services ◽  
New Products ◽  
Queuing System ◽  
Service Development ◽  
Border Control ◽  
The Public ◽  
New Public ◽  
Public Views

The development of information technology has entered into various aspects of public services in various fields. This also occurs in the scope of immigration with the concept of New Public Service (NPS). The NPS can be implemented with several innovations in the form of new products, services and technologies. In the current era of globalization, the public views that service development is a need that should exist. This research was conducted to confirm how or strategies to resolve applicant complaints regarding the passport queuing registration policy, and its benefits in being able to find out the constraints and shortcomings that are owned so that it can optimize the use of the queuing system and can and can also conclude how the implementation should be implemented in order to minimize passport applicant complaint.  

scholarly journals Partnership Between Government And Private Vocational School In Public Services (Study At The Village Fishermen Filling Station Sumber Jaya Sub-District Of Kampung Melayu City Of Bengkulu)

2019 ◽  
pp. 248
Author(s):  
Novliza Eka Patrisia ◽  
Rekho Adriadi
Keyword(s):  
Private Sector ◽  
Public Service ◽  
Public Services ◽  
Positive Response ◽  
Public Response ◽  
The Public ◽  
Filling Station ◽  
The Government ◽  
The Village

Partnerships  between  Government  and  the  Private  Sector  in  Public Services. Quality of public services will result in a positive response from the public so it needs a specific strategy in its implementation, one of which is by using Public Private Partnership (PPP). This study aims to describe and analyze the partnership that exists between the government and the private sector, describe and analyze the public response to the quality of service as well as explain the enabling and inhibiting factors in the implementation of public service in Fuel Filling Station of Fishermen (SPBN) Kampung Bahari,  of Bengkulu city. The method used in this study used a qualitative approach. Quality of public services in SPBN Kampung Bahari get an appraisal "Good" of users but in terms of access and tangible gain diverse assessment due to locations that are not easily accessible by all users and the number of facilities SPBN that were in poor condition.

scholarly journals PERANCANGAN SISTEM INFORMASI PELAYANAN PUBLIK PADA RUKUN WARGA 05 CENGKARENG TIMUR DENGAN PENERAPAN METODE NAÏVE BAYES

Petir ◽  
2019 ◽  
Vol 12 (1) ◽  
Author(s):  
Meliana Meliana ◽  
Riri Fajriah
Keyword(s):  
Public Service ◽  
Public Services ◽  
Naive Bayes ◽  
Naïve Bayes ◽  
Birth Certificates ◽  
Administrative Services ◽  
The Public ◽  
Work Program ◽  
Service Information ◽  
The Government

Public service is a service provided by the government as the state administrator of the community to meet the needs of the community itself and has a purpose to improve the welfare of the community. The forms of service that are in the neighborhood of Citizenship 05 include basic administrative services,for example:services for making Family Cards, Birth Certificates, Death Letters, KTPs, Not Available Certificate (SKTM) and many others. The problem faced by the pillars of 05 is the administration and bureaucracy that have not been computerized, causing public services to be long. In addition, there are still many public service irregularities in the Rukun Warga 05, especially in the deviation from giving an insufficient certificate. Previous research on poor SKTM recipients in Jambi City was one of the bases of this research. The design of the public service information system in the RW 05 area was designed using several modules, namely the citizen reporting module, RW work program evaluation module, RT work program distribution module, citizen administration module, evaluation of SKTM giving, socialization module and citizen information. The implementation of this public service uses a prototype method and uses PIECES analysis with the application of naive bayes for selection of inadequate certificates so that public services and the provision of SKTM can be done effectively, efficiently and on target.

scholarly journals STRATEGI KEUCHIK SEBAGAI PELAYAN PUBLIK DALAM MENINGKATKAN PARTISIPASI MASYARAKAT

2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Aduwina Pakeh
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Public Service ◽  
Public Services ◽  
Secondary Data ◽  
Public Servants ◽  
The Public ◽  
Public Servant ◽  
Information And Communication ◽  
The Village

This paper aims to explain the alternative strategies that can be done by the Village Head (Keuchik) as public servants, especially those related to the service of population administration. Public services should continue to be improved and involve recipients of services. The problem is in the service process, in addition to the quality is still low, the public as recipients of services rarely included. The methods used in this study are qualitative and secondary data. It is found that there are at least two strategies that can be done in order to improve the service and public participation, such as the Citizen Charter and the application of information and communication technology. Based on these findings, Keuchik as public servant is expected to implement both strategies in providing and improving public services. Keywords: village, strategy, village head, public service, participation

scholarly journals PERANCANGAN DISPLAY INFORMASI KETERSEDIAAN BLANKO KTP ELEKTRONIK DINAS DUKCAPIL KABUPATEN LOMBOK TIMUR

2021 ◽  
Vol 2 (1) ◽  
pp. 29-31
Author(s):  
Sri Handriana Dewi Hastuti
Keyword(s):  
Information Technology ◽  
Public Service ◽  
Information Disclosure ◽  
Public Services ◽  
Information Display ◽  
The Public ◽  
Civil Registration ◽  
Strategic Role ◽  
Identity Card ◽  
Identity Cards

The need for information is increasingly high in the era of growing technology. The delivery of information quickly and actual becomes a challenge in developing an information technology. One type of public service that is the government's obligation and has a strategic role is public services in the field of population and civil registration. People are sometimes disappointed when they want to get population administration services, especially Electronic Identity Cards. By not announcing the availability of physical blank stocks of Electronic Identity Cards, intermediaries can use them in managing population administration. On the pretext that the physical blank of the Electronic Identity Card is used up, so that it can be used as a moment for intermediary individuals to seek profits in managing population administration. With this electronic Blank Information Display, it is hoped that the public will obtain information disclosure regarding available blank Electronic Identity Cards.

scholarly journals PENGEMBANGAN PELAYANAN PUBLIK BERBASIS E-GOVERNMENT DALAM PROGRAM LAYANAN PERIZINAN ONLINE (LAPERON) DI DPMPTSP KABUPATEN BADUNG

2021 ◽  
Vol 7 (2) ◽  
Author(s):  
Wismayanti Wismayanti ◽  
Purnamaningsih Purnamaningsih
Keyword(s):  
Information Technology ◽  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Secondary Data ◽  
Long Time ◽  
Information And Communication ◽  
The Government ◽  
Improve Service Quality ◽  
Communication And Information Technology

Advances in communication and information technology bring many changes to the general habits of society. Communication and information technology is now inseparable from people's lives in this era. With digitalization, people can disseminate and obtain information widely without requiring a long time. The benefits of this easy, cheap, and fast technology have in common with the concept of excellent public service which is the hope of the community. In public services, people want services that are easily accessible, do not incur a lot of costs, and also do not require a long time to receive public services. To provide excellent service in this era of rapid technological progress and the government can optimize the use of information and communication technology in governance, which is known as E-government. Through the development of public service innovations based on E-government, it is expected to be able to provide services that are in accordance with the principles of good governance, so as to improve service quality and community satisfaction. Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) of Badung Regency builds public service innovations called Layanan Perizinan Online (LAPERON). This study uses qualitative research methods through secondary data collection. The development of public services in the LAPERON application can be seen from the availability of LAPERON on the website and also the Mobile Application with various features that make it easier for the public to apply for licensing services.

scholarly journals Pelayanan Publik Berbasis Teknologi Informasi di Kelurahan Semarapura Kaja

2021 ◽  
Vol 2 (2) ◽  
pp. 54-57
Author(s):  
Anak Agung Ayu Dewi Larantika ◽  
Ni Made Jaya Senastri ◽  
I Made Suniastha Amerta ◽  
A. A. Istri Pradnyarani Dewi
Keyword(s):  
Information Technology ◽  
Public Service ◽  
Public Services ◽  
Global Era ◽  
The People ◽  
Certificate Management ◽  
The Village

Advances in technology provide convenience in the implementation of public services in the global era. Ease in public services, among others, by providing facilities that facilitate the process of public service itself, such as the management of various certificates related to the needs of the community in Semarapura Kaja Village. The problem is that there is no system at the kelurahan level that makes it easier for the community to administer a residence certificate. The method of activity in this case is making application for certificate management and socialization as well as assisting the use of applications in managing population certificates in the village. The output of this activity is an application for managing a residence certificate and optimal use of information technology by the people of Semarapura Kaja Village as a form of implementing public services.  

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