DESIGN AND DEVELOPMENT OF E-ARCHIVE APPLICATION TO IMPROVE THE SERVICE PERFORMANCE OF KANTOR IMIGRASI KELAS III NON TPI KOTABUMI

The purpose of this papers is to explain the study result of the writer about the design of E-Archive Application for increasing the service performance of Kantor Imigrasi Kelas III Non TPI Kotabumi. Based on the study that writer do, known if archive management system of an Immigration Office can affecting the performance of Immigration Office’s service. The main case that making some troubles is archive management system of Kantor Imigrasi Kelas III Non TPI Kotabumi still not using Paperless system. That thing affect on the employees’s workload and inflicting problems like the long archival search process, obstruction of the Immigration Administrative Sanction and Criminal Act completion process, and even the archival damage because dust, water, or insect. In the development proces, this E-Archive Application will be adjusted with Kantor Imigrasi Kelas III Non TPI Kotabumi’s need. This E-Archive Application be expected to integrated with immigration service Front Desk of Immigration Office and Aplikasi Antrian Paspor Online (APAPO) directly, and can be implemented by Kantor Imigrasi Kelas III Non TPI Kotabumi and another Immigration Office in Indonesia, so that can help increasing and optimizing the service performance of Immigration Offices.

UTILIZATION OF THE INAPORTNET SYSTEM FOR SIMKIM DEVELOPMENT TO IMPROVE SERVICE IN IMMIGRATION EXAMINATION FIELDS IN TPI LAUT

In the provision of public services, the standard of immigration services is an essential element as well as a form of effort to protect the sovereignty of the Indonesian State. Public facilities at control points for maritime immigration (TPI) tend to be involved and erratic. Data collection and monitoring of foreign ships and members of the crew is also conventionally carried out. The existence of Inapornet (Indonesia Port Integration System) which was initiated by the Ministry of Transportation has been implemented to help improve the performance of port authorities in the field of public services because as the basis of a system, it helps change conventional traditions to become modern with the help of information communication technology. The Inaportnet system itself is able to speed up the port clearance process. However, until now the Inaportnet system has not been applied by the Directorate General of Immigration. Then the research was carried out using a qualitative research methodology with a qualitative - descriptive method to analyze the implementation of the Inapornet system as a whole. All data obtained were obtained from the Immigration Office class I TPI Tanjung Priok. The results showed that the use of the Inaportnet system can be the fastest and easiest solution at this time to overcome the lack of support for technology and information systems that were created specifically to address and fulfill services in the field of immigration inspection at marine TPI. The application of this system supports the movement of the central government in implementing a one gate away system at ports.

REVIEW OF FLIP BARRIER GATE IMPLEMENTATION IN IMPROVING THE QUALITY OF PASSPORT APPLICATION SERVICES IN THE KANTOR IMIGRASI KELAS II NON-TPI KEDIRI

The practice of brokering is one of the concerns felt by the community at immigration services. The Directorate General of Immigration immediately followed up on the report, and appealed to all technical units of immigration to eradicate brokering practices and the practice of extortion (illegal levies) on immigration services. In line with this appeal, the Directorate General of Immigration made an online application called APAPO. Kantor Imigrasi Kelas II Non-TPI Kediri in follow-up to the practice of extortion and brokering also built the Flip Barrier Gate system. This system utilizes the use of RFID (Radio Frequent Identification) technology embedded in the access card. However, over time, this system began to find some problems. Among the obstacles that have arisen are the inactivity of this system because it is feared that it will become the center of the spread of COVID-19 due to the alternating use of access cards. In this research, development planning is carried out for the Flip Barrier Gate Class II Non-TPI Kediri Immigration Office. Flip Barrier Gate is integrated with APAPO through the use of QR code booking code as an access reader. In development planning, this study uses the system development theory described by Tata Sutabri. This phase consists of 5 stages, namely, system investigation, system analysis, system design, system implementation, system maintenance.

EVALUATION OF ELECTRONIC LIMITED STAY NOTIFICATION SYSTEMS IN THE IMMIGRATION OFFICE CLASS I PEKANBARU

Presidential Regulation Number 20 of 2018 concerning the Use of Foreign Workers as a trimmer of bureaucracy so that Foreign Workers who will come to Indonesia have the licensing process not as complicated as before. However, the reality in the field still finds some systemic problems that occur in the ITAS extension process, including: Electronic ITAS notification sending that does not go to the sponsor's email and has to be resent and the network when taking Biometrics (taking photos and fingerprints) is slow and the Biometric Matching System (BMS) to the center used by all applications requiring biometric checks is also slow. This certainly hinders immigration officers from issuing ITAS. System problems that occur include: Electronic ITAS notification sending that does not go to the sponsor's email and has to be resent and the network when taking Biometrics (taking photos and fingerprints) is slow and Biometric Matching System (BMS) to the center used by all applications requires slow biometric checks too. This certainly hinders immigration officers from issuing ITAS.

IMPLEMENTATION OF BORDER CONTROL MANAGEMENT SYSTEM FROM THE SECURITY SIDE (SELECTIVE POLICY) IN IMMIGRATION EXAMINATIONS OF SOEKARNO-HATTA INTERNATIONAL AIRPORT

This journal discusses the implementation of the Border Control Management (BCM) system which is integrated with the Enhanced Cekal System (ECS), the Interpol I-24/7 system and also with the repository servers such as residence permits and DPRI systems in terms of security in this case based on the principle of selective policy. This form of research uses qualitative research with descriptive methods. Based on the research conducted, in the BCM system there is an Immigration Data Exchange as a regulator of integration between applications. The application of an integrated system in BCM makes the results of immigration checks at the time of scanning the passport showing the status of a ban, visa and residence permit, the last crossing, the status of Interpol, checking the transportation means, and checking other passports. However, the system is still often partially connected so that the Class I Special TPI Soekarno-Hatta Immigration Office must make various efforts such as having a Special IT team and making innovations to make immigration checks at TPI easier and more effective and in accordance with the principle of selective policies implemented by Indonesia.

ANALYSIS OF PUBLIC SERVICE RECORDS MANAGEMENT AT IMMIGRATION OFFICCE CLASS I TPI YOGYAKARTA

Public service always gets special attention from the Immigration Office Class I TPI Yogyakarta as a government agency that has the task of providing immigration services to the community, the breadth of the work area that has led to the high number of services carried out which is then accompanied by the high number of public service archives created, one of the steps taken to deal with this is the use of information technology in the process of managing archives. In this study, we used qualitative-descriptive methods used to explain how the process of managing public service archives is owned and to get an idea of how information technology is implemented at the Immigration Office of Class I TPI Yogyakarta. The results found from this study are still found constraints on the process of managing public service archives which then cause the process of managing public service archives can’t be carried out properly, then related to the application of information technology devices in the Immigration Office Class I TPI Yogyakarta has been carried out in accordance with the prevailing rules but in its implementation, there are still obstacles especially related to human resources. Therefore, The Immigration Office class I TPI Yogyakarta needs to continue to improve to maximize the process of managing public service archives and maximize the use of information technology that has been implemented.

PASSENGER MANIFEST DATA MANAGEMENT ANALYSIS ON IMMIGRATION EXAMINATION ON THE IMMIGRATION CROSSING APPLICATION (APK) AT IMMIGRATION EXAMINATION AT HUSEIN SASTRANEGARA INTERNATIONAL AIRPORT

The existence of the system used by humans over time will experience problems or problems and increase the system requirements needed by system users. One of the applications of SIMKIM at the Air Immigration Checkpoint (TPI) is the Immigration Crossing Application (APK) system. This APK is a transformation of the Border Control Management (BCM) system which has the function of capturing, verifying, matching, and recording data contained in electronic travel documents, namely passports and other travel documents such as visas, travel document readers, biographical & biometric identities, watch lists , automatic border control. If the airline passenger manifest has been integrated with the APK system, the immigration check can be more efficient in terms of how much input is made to produce maximum output, the application of which can be a comparison of the inputs carried out in the immigration inspection process using an integrated APK system to get maximum output in the form of fast immigration checks and accurate data because it is supported by the passenger manifest data.

SIMKIM VERSION 2.0 PERFORMANCE REVIEW ON IMMIGRATION SUPERVISION IN THE NON TPI AGAM CLASS 2 IMMIGRATION OFFICE

The development of information technology that is very fast and unpredictable is an important thing to pay attention to and also to be generally used and better in daily use. The immigration information technology in its implementation which uses an application called SIMKIM or the Immigration Management Information System. Immigration monitoring activities require the assistance of the SIMKIM application which is the main topic of this qualitative research which results in several conclusions including that the SIMKIM application has an important role in the implementation of immigration supervision, but the SIMKIM application can still be developed better in order to advance the Immigration agency even better.

HANDLING STRATEGY COMPLAINTS OF APAPO AND WALK-IN PASSPORT SYSTEM APPLICATIONS IN IMMIGRATION OFFICE OF NON-BORDER CONTROL SOUTH JAKARTA

The development of information technology has entered into various aspects of public services in various fields. This also occurs in the scope of immigration with the concept of New Public Service (NPS). The NPS can be implemented with several innovations in the form of new products, services and technologies. In the current era of globalization, the public views that service development is a need that should exist. This research was conducted to confirm how or strategies to resolve applicant complaints regarding the passport queuing registration policy, and its benefits in being able to find out the constraints and shortcomings that are owned so that it can optimize the use of the queuing system and can and can also conclude how the implementation should be implemented in order to minimize passport applicant complaint.

ENHANCEMENT THE EFFECTIVENESS OF GOVERNMENT COMMUNICATIONS IN INFOGRAPHIC IMMIGRATIONS THROUGH SOCIAL MEDIA PLATFORM

The infographic content published by the Immigration Technical Service Unit is considered to have not maximized regarding the use of design elements referring to Visual Communication Design Theory. This is due to the lack of the public relations staff’s knowledge of the theory and their educational background that are not related to communication design. The purposes of this research are to know the quality of government communication through infographic media and the importance of infographic media as a means to spread information, especially immigration information as well as this study has the impact of proposing standardization on the infographics published by each technical service unit under the Directorate General of Immigration. In this study, the authors used a qualitative approach with descriptive methods by collecting data through interviewing techniques for respondents and observations made in a comprehensive manner. in the network to get credible data. The results of this study are proven that the use of design elements in Visual Communication Design Theory has not been maximal in the place where the author conducted the research. Therefore the authors provide a recommendation for the existence of guidelines that contain standardization of infographic layout designs that will equalize all design elements for use by designers in each Immigration Technical Service Unit. In addition, to improve image and positive public perceptions of each Immigration Technical Service Unit as well as increase public confidence in in an information that published by each Immigration Technical Service Unit.