scholarly journals ANALYSIS OF CONSUMER SATISFACTION LEVEL OF INDOMIE BRAND INSTANT NOODLE PRODUCTS IN EAST LOMBOK REGENCY

2021 ◽  
Vol 1 (2) ◽  
pp. 70-81
Author(s):  
Nining Faperta
Keyword(s):  
Customer Service ◽  
Consumer Satisfaction ◽  
Estimation Method ◽  
Selling Price ◽  
Importance Value ◽  
Product Packaging ◽  
Satisfaction Index ◽  
A Value ◽  
Ease Of Access ◽  
High Level

The purpose of the study was to determine the level of community satisfaction with the attributes of the Indomie brand instant food products in East Lombok Regency and the attributes of the Indomie brand instant food which have consumer satisfaction and collective interests. Determination of the location of the study deliberately in East Lombok Regency. The research objective estimation method uses the Customer Satisfaction Index (CSI), Importance Performance Analysis (IPA), and Conjoint analysis. The results of the analysis show that the attributes of the Indomie brand of instant food with a high level of consumer satisfaction include halal labels, taste, clarity of expiration, information on nutritional values, and ease of access (marketing). Overall, the instant food attributes of the Indomie brand provide consumer satisfaction with a value of 76.64% which is included in the satisfied criteria. While the conjoint method estimates the most important factor and has a high usability value, namely quality with a coefficient of importance value of 47% at the product packaging level, product texture, and product color, the price attribute has a value of 22.6% at the selling price level and the price is appropriate. quality, while the service quality attribute with a value of 11.5% at the level of customer service numbers

scholarly journals Customer Service Mechanism Analysis At Bank Bjb Branch Of Tangerang City

2021 ◽  
Vol 19 (1) ◽  
pp. 126
Author(s):  
Rachmat Gustiana ◽  
Mustofa Mustofa ◽  
Beby Pebri Nurjaman
Keyword(s):  
Customer Satisfaction ◽  
Customer Service ◽  
Service Level ◽  
Level Of Service ◽  
Mechanism Analysis ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
A Value ◽  
Index Analysis ◽  
Index Value

This study aims to explain the service mechanism at Bank BJB, Tangerang City Branch to its customers. The research objective was to explain the service level and customer satisfaction index value of the Bank BJB Branch of Tangerang City. The research method used is quantitative method with descriptive type. To measure the level of service used Likert scale analysis and to measure customer satisfaction used customer satisfaction index analysis. The results showed that the research hypothesis can be accepted, with a service level of 70.52%, which is above the critical value of acceptance of hi potesis by 60%. The results of the customer satisfaction index analysis resulted in a value of 89.53 which was included in the service class category A class which indicated that the services provided by the Bank BJB Branch of Tangerang City were very good.

scholarly journals KEPUASAN PETANI PLASMA KELAPA SAWIT TERHADAP IMPLEMENTASI KEMITRAAN INTI PLASMA

2019 ◽  
Vol 18 (2) ◽  
pp. 371-386
Author(s):  
Windia Deby Pratiwi Sihombing ◽  
Andi Irawan ◽  
Agus Purwoko
Keyword(s):  
Consumer Satisfaction ◽  
Secondary Data ◽  
Simple Random Sampling ◽  
Primary Data ◽  
Selling Price ◽  
Technical Standards ◽  
Satisfaction Index ◽  
Fresh Fruit Bunches ◽  
Trained Counselor ◽  
Technical Guidance

The objective of this research analyzed the level of plasma farmers satisfaction on the service performance of Nucleus-Plasma’s partnership implementation by PT. Agricinal. The research was conducted in Putri Hijau District of North Bengkulu Regency. Research site is selected purposively. Data were collected at the study site from March to April 2018. Primary data obtained directly through the questionnaire which is given to oil palm farmers and secondary data were obtained from PT. Agricinal. The sampling method used in this study was Simple Random Sampling and 95 farmers selected randomly as samples. Consumer Satisfaction Index was 74.20% which revealed that smallholders are satisfied with the implementation of the Nucleus-Plasma partnership. The service attributes to be maintained are quick response service, implementation and guarantee the development of KPEN-RP (Credit for Bio-Energy Development and Plantation Revitalization), provide trained counselor, ensure farmers selling price, technical and non technical guidance, the commitment to buy output (fresh fruit bunches) during the partnership contract, making the layout plan in accordance with the company's estate, ensuring farmers got subsidy of interest of KPEN-RP’s credit. The company also must increase the attributes of partnership services namely; 1) the main priority is providing monitoring book on the implementation of partnership to the farmers as a form of transparency in the implementation of partnership contract, and 2) the less important priorities are cattle ownership, development and maintenance of the palm oil farming in accordance with technical standards, cooperatives management was representing farmers in submitting complaints to PT Agricinal, and helped farmers to find sources of another financing.

scholarly journals Analysis of BRT Infrastructure in Jakarta Province on Women's Perspective

2020 ◽  
Vol 2 (2) ◽  
pp. 74-80
Author(s):  
Ali Sunandar ◽  
Aprillia Ainundyasari
Keyword(s):  
Customer Satisfaction ◽  
Public Transportation ◽  
Consumer Satisfaction ◽  
Provincial Government ◽  
Service Needs ◽  
Business World ◽  
Satisfaction Index ◽  
Type Size ◽  
High Level

Quality of service in the business world is very important so that all consumer needs are met. Likewise with the world of land transportation which is always developing both in its type, size, and methods used in providing services. The Neat Transit Bus which operates in DKI Jakarta is one of the modes of mass transportation provided by the DKI Jakarta government to support the service needs of DKI Jakarta residents. Good transportation services will bring up a high level of customer satisfaction. The purpose of this study is to determine the dominant factors that influence the parameters of BRT passenger satisfaction in DKI Jakarta, to know the level of female consumer satisfaction with the quality of BRT services in DKI Jakarta. The research method used in this study is the CSI (Customer Satisfaction Index) by distributing questionnaires to respondents. From the research, the level of satisfaction of female customers in using the BRT public transportation facilities in the DKI Jakarta provincial government was 66%. Customer satisfaction criteria are in the Satisfied category.

scholarly journals The Effect of Product Quality on Customer Satisfaction Implications on Customer Loyalty in the Era Covid-19

2021 ◽  
Vol 2 (1) ◽  
pp. 71-83
Author(s):  
Afriapoll Syafarudin
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Customer Service ◽  
Customer Loyalty ◽  
Consumer Satisfaction ◽  
Research Survey ◽  
The Stability ◽  
High Level ◽  
Regional Banks

Customer satisfaction is the level of customer satisfaction after comparing the services or products received under what is expected. consumer satisfaction is the feeling of disappointment or pleasure for each individual after comparing the performance of the product that is thought of according to the expected product performance. Customer satisfaction is the goal of every company for the survival of every company. Paying attention to and increasing the level of customer satisfaction is very useful in the world of business competition. Companies with a high level of customer satisfaction tend to be superior to other competitors. Not only improving, but the company must also be able to maintain the stability of customer satisfaction levels to remain high. The function of customer satisfaction is very important in running a service and product business. By paying attention to customer satisfaction, entrepreneurs and business owners can find out about complaints and feedback from customers who receive services or products. From complaints and suggestions, the company can improve and improve the quality of customer service and products offered to compete and outperform competitors. A good company provides a means by which consumers can submit input and complaints so that consumers feel their voice heard. The research survey was conducted on 150 functional units at regional banks in Indonesia. The results showed that product quality affected customer quality and customer quality affected customer loyalty.

An Exploratory Study of Customer Satisfaction in a Community Bank

2012 ◽  
Vol 3 (3) ◽  
pp. 15-32
Author(s):  
Somjit Barat ◽  
John E. Spillan
Keyword(s):  
Customer Service ◽  
Consumer Satisfaction ◽  
Business Environment ◽  
Community Banks ◽  
Community Bank ◽  
Financial Position ◽  
Bank Deposits ◽  
Service Areas ◽  
Banking Business ◽  
High Level

In a competitive business environment, delivering high level of customer service is critical. Investigating this aspect further, this paper focuses on the physical and service attributes of consumer satisfaction in the banking business, and takes a fresh look at how community banks can compete with larger banks in niche service areas. The goal of the authors’ research is to find out whether the customers 1) were satisfied with every visit to the branch; 2) felt welcome when they came to the branch; 3.) considered the bank’s products substantial for their needs; 4) were satisfied with the image of the bank and 5) had any concerns about their bank deposits and about the bank’s (financial) position during difficult economic times. The findings indicate that customer responses are mixed on these issues, which make the banking industry strive to improve the service offerings. Interesting implications and ideas for further research also emanate from the current study.

scholarly journals Plasma Farmers’ Satisfaction on Implementation of Nucleus-Plasma Partnership

2019 ◽  
Vol 18 (2) ◽  
pp. 371-386
Author(s):  
Windia Deby Pratiwi Sihombing ◽  
Andi Irawan ◽  
Agus Purwoko
Keyword(s):  
Consumer Satisfaction ◽  
Secondary Data ◽  
Simple Random Sampling ◽  
Primary Data ◽  
Selling Price ◽  
Technical Standards ◽  
Satisfaction Index ◽  
Fresh Fruit Bunches ◽  
Trained Counselor ◽  
Technical Guidance

The objective of this research analyzed the level of plasma farmers satisfaction on the service performance of Nucleus-Plasma’s partnership implementation by PT. Agricinal. The research was conducted in Putri Hijau District of North Bengkulu Regency. Research site is selected purposively. Data were collected at the study site from March to April 2018. Primary data obtained directly through the questionnaire which is given to oil palm farmers and secondary data were obtained from PT. Agricinal. The sampling method used in this study was Simple Random Sampling and 95 farmers selected randomly as samples. Consumer Satisfaction Index was 74.20% which revealed that smallholders are satisfied with the implementation of the Nucleus-Plasma partnership. The service attributes to be maintained are quick response service, implementation and guarantee the development of KPEN-RP (Credit for Bio-Energy Development and Plantation Revitalization), provide trained counselor, ensure farmers selling price, technical and non technical guidance, the commitment to buy output (fresh fruit bunches) during the partnership contract, making the layout plan in accordance with the company's estate, ensuring farmers got subsidy of interest of KPEN-RP’s credit. The company also must increase the attributes of partnership services namely; 1) the main priority is providing monitoring book on the implementation of partnership to the farmers as a form of transparency in the implementation of partnership contract, and 2) the less important priorities are cattle ownership, development and maintenance of the palm oil farming in accordance with technical standards, cooperatives management was representing farmers in submitting complaints to PT Agricinal, and helped farmers to find sources of another financing.

An Exploratory Study of Customer Satisfaction in a Community Bank

2014 ◽  
pp. 111-127
Author(s):  
Somjit Barat ◽  
John E. Spillan
Keyword(s):  
Customer Service ◽  
Exploratory Study ◽  
Consumer Satisfaction ◽  
Business Environment ◽  
Community Banks ◽  
Community Bank ◽  
Bank Deposits ◽  
Service Areas ◽  
Banking Business ◽  
High Level

In a competitive business environment, delivering high level of customer service is critical. Investigating this aspect further, the current chapter focuses on the physical and service attributes of consumer satisfaction in the banking business, and takes a fresh look at how community banks can compete with larger banks in niche service areas. The goal of the research is to find out whether the customers: 1) were satisfied with every visit to the branch; 2) felt welcome when they came to the branch; 3) considered the bank’s products substantial for their needs; 4) were satisfied with the image of the bank; and 5) had any concerns about their bank deposits and about the bank’s (financial) position during difficult economic times. The findings indicate that customer responses are mixed on these issues. Interesting implications and ideas for further research also emanate from the current study.

scholarly journals ANALISIS KEPUASAN DAN LOYALITAS KONSUMEN TERHADAP PISANG RAJA SEREH DAN PISANG CAVENDISH DI KOTA BANDAR LAMPUNG

2020 ◽  
Vol 8 (1) ◽  
pp. 124
Author(s):  
M Hutama Pandu Negara AT ◽  
Suriaty Situmorang ◽  
Dame Trully Gultom
Keyword(s):  
Consumer Satisfaction ◽  
Descriptive Analysis ◽  
Consumer Loyalty ◽  
Satisfaction Index ◽  
Cavendish Banana ◽  
A Value ◽  
Index Analysis ◽  
Traditional Market

The aims of this research are to determine the satisfaction, and loyalty of consumers to Raja Sereh Bananaand Cavendish Banana products in Bandar Lampung City. The research is conducted in June to July 2018.The samples are consumers of Raja Sereh Banana and Cavendish Banana that are recruited byaccidentalsampling. The number of consumer respondents are 80 people, divided by 40 respondent of Raja SerehBanana and 40 respondent of Cavendish Banana. This research is conducted in two different locations,namely traditional market (Pasir Gintung Market) and modern market (Gelael Supermarket). The researchdata is analyzed by descriptive analysis, namely Consumer Satisfaction Index Analysis (CSI) and LoyaltyPyramid. The results of this research showed that Raja Sereh Banana and Cavendish Banana consumerswere “satisfied” and “loyal”. Consumer satisfaction of Raja Sereh Banana was 74.66 percent and theconsumer satisfaction of Cavendish Banana consumer was 71.09 percent. The level of consumer loyalty wasclassified as a buyer who was committed with a value of 85.00 percent for Raja Sereh Banana and 90.00percent for Cavendish Banana.Key words:bananas, consumer, loyalty, satisfaction

scholarly journals Analysis of Decision Process to Buy Free-Range Eggs and the Implication on Marketing Mix (A Case Study to Wholesalers and Retailers Consumers in Traditional Markets in Purworejo District)

2020 ◽  
Vol 22 (1) ◽  
pp. 37-43
Author(s):  
Zulfanita Zulfanita ◽  
Roisu Eny Mudawaroch ◽  
Jeki Mediantari Wahyu Wibawanti
Keyword(s):  
Decision Process ◽  
Consumer Satisfaction ◽  
Market Price ◽  
Marketing Mix ◽  
Selling Price ◽  
Market Area ◽  
Satisfaction Level ◽  
Snowball Sampling ◽  
Free Range ◽  
Satisfaction Index

This research aimed to compare the characteristics of free-range eggs consumers, to analyse their buying decision process and consumer satisfaction level, and to formulate the implication on free-range marketing mix across wholesalers and retailers in Purworejo districts. The research sample was 32 respondents, consisted of 16 wholesalers and 16 retailers selected with purposive sampling because of the limited number of respondents in each sub-district. The consumers were selected through snowball sampling from one respondent to another. The parameters included the general characteristics, the decision to buy free-range eggs, consumers’ satisfaction level, and marketing mix implications. The Data were analysed descriptively using Chi-Square, Mann-Whitney Customer Satisfaction Index (CSI), and Importance and Performance Analysis (IPA). The result found different characteristics across consumers of free-range eggs in both wholesalers and retailers regarding age group, marital status, education background, gender, occupation, and geographic locations. The different process of buying decision making was due to need identification. Regarding gathering information, the wholesaler consumers relied on electronic media and their neighbours, whereas the retailer consumers only from their neighbours. The main consideration to purchase free-range eggs among wholesaler consumers was the cleanliness of eggs, whereas the retailer consumers were the cleanliness and price of eggs. The consumer satisfaction index on consumers in wholesalers and retailers was 65.16 and 68.82, respectively, indicative of the satisfied category. The marketing mix implication on both sellers was improving the cleanliness of free-range eggs and the market area, matching selling price with the market price, controlling the quality of free-range eggs from the suppliers, and revisiting the supply system to ensure the real-time availability of free-range eggs.

scholarly journals Burnout and Its Relationship with Demographic and Job-Related Variables among Dentists in Lithuania: A Cross-Sectional Study

2021 ◽  
Vol 18 (8) ◽  
pp. 3968
Author(s):  
Eglė Slabšinskienė ◽  
Andrej Gorelik ◽  
Aistė Kavaliauskienė ◽  
Apolinaras Zaborskis
Keyword(s):  
Job Satisfaction ◽  
Emotional Exhaustion ◽  
Maslach Burnout Inventory ◽  
Cross Sectional Study ◽  
Personal Accomplishment ◽  
Cross Sectional ◽  
Satisfaction Index ◽  
Sum Score ◽  
Sum Scores ◽  
High Level

Although burnout has been described as a serious hazard for personal and professional lives and has been surveyed among dentists in many countries, no study has been published regarding burnout among dentists in Lithuania. This study aimed to evaluate the burnout level among Lithuanian dentists and its association with demographic variables, job satisfaction, and other job-related variables. The data were collected among dentists online or during professional conferences while using an anonymous questionnaire (n = 380). The Maslach Burnout Inventory (MBI) was used to evaluate the burnout level. A Poisson regression was applied for the analysis of relationships between variables. We observed that 42.3% of the respondents had a high emotional exhaustion (EE) (95% confidence interval (CI): 37.4–42.3%), while 18.7% (95% CI: 15.0–22.9%) and 28,2% (95% CI: 23.4–32.6%) had high depersonalization (DP) and low personal accomplishment (PA), respectively. Nonetheless, 15.3% (95% CI: 11.8–18.9%) of the study population experienced a high level of overall burnout. An original job satisfaction index was elaborated. It was significantly associated with sum scores of all burnout dimensions: with the EE sum score (Ratio of Sum Score Means (RSSM) 1.54; 95% CI: 1.46–1.62), DP sum score (RSSM 1.59; 95% CI: 1.45–1.74), and PA sum score (RSSM 0.88; 95% CI: 0.84–0.92). It was concluded that Lithuanian dentists can be characterised by high burnout intensity and high prevalence of burnout, being especially evident in emotional exhaustion. The dentist with low job satisfaction appeared to be the most vulnerable to all burnout dimensions.

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