Abstract
Background
Previous research shows inequalities in access to and quality of health care for migrants. We aimed to explore in what way individuals with a migrant background, who report different levels of satisfaction with healthcare, differ in terms of illness behaviour, health needs and sociodemographic characteristics.
Methods
In the rural Southwest of Germany, we conducted a survey with individuals who have a Turkish (n = 217) or Russian (n = 101) background and whom we could contact via cultural centres. Data were analysed using SPSS.
Results
In the total sample, 47,5% (Turks 53%, Russians 37%) reported always being satisfied with healthcare, 46,9% were sometimes and 5,7% never satisfied. Turks who were not always satisfied with healthcare significantly more often did not have a regular GP, and rarely visited GPs and consultants. They more often reported the need for culture sensitive print material, assistance in applying for ambulant care and culture sensitive treatment in matters such as intimacy and death and dying. Also, they more often demanded accessibility to healthcare providers with the same cultural background compared to Turks who reported more satisfaction with healthcare. Among Russians, not always being satisfied with healthcare was associated with demanding culture sensitive information on ambulant nursing care and demanding more cultural competence in providers regarding the treatment of particular diseases. Gender was not related to satisfaction with healthcare in either group.
Conclusions
In this sample of migrants from a rural area culture sensitive treatment was reported to be lacking especially in ambulant nursing care and end of life treatment. In view of the increasing heterogenization of society, it is necessary to address the socio-cultural needs of migrants in a home as well as in a hospital context. Therefore, culture-sensitive materials and workshops for health professionals may be useful to complement their own expertise.
Key messages
A low level of satisfaction with healthcare may be related to low levels of utilization. In this underserved rural area concerns regarding culture sensitive care need to be addressed.