Study of Increasing Adoption Trends of Digital Banking and FinTech Products in Indian Payment Systems and Improvement in Customer Services

The objective of massive adaptation of digital payments by the banks with the support of the central bank of any country along with their government agencies is to improve customer services and satisfaction in the online payment systems in place of cashless and paperless payment systems. There are very few researches that have focused to measure the higher customer satisfaction based on factors like trust, risk-free, secure, transparent, accountability of banks, fintech, regulator, and payment system operators. This chapter analyzes the impact of digital banking and fintech in the Indian banking system, initiatives taken by RBI, NPCI, and the government to build the strong trust of customers in online payment systems to ensure improvement in customer services with higher customer satisfaction.

Factors Influencing Interprofessional Collaboration in Healthcare Environment

The increases in complexity of patient care, healthcare costs, and technological advancements shifted the healthcare delivery to interprofessional collaborative care. The study aims for identifying factors influencing the quality of team collaboration. The study examines the impact of trust and technology orientation on collaboration with the mediating effects of communication, coordination, and cooperation. The results of the study validate that (1) collaboration has positive and significant relationship with coordination, and cooperation; (2) trust has positive and significant relationship with communication, coordination, and cooperation; and (3) technology orientation has positive and significant relationship with cooperation but not with communication and coordination. The research and managerial implications of these factors are given in the discussion. The results can be used by healthcare professionals and managers to advance their understanding on the impact of trust and technology on collaboration mediating communication, coordination, and cooperation practices.

Vocational Education Paradigm Transformation Through Information Technology

The advancement in information technology has transformed the world. There has been a tremendous impact of information technology on contemporary vocational education. This chapter highlights the impact of information technology on vocational education paradigm in China. In general, education paradigm has gone through three stages: empirical imitation education, computer-aided education, and data-driven education. China's vocational education is experiencing a transformation of paradigm from teaching support to learning support. This work is focused on how to construct a learning support paradigm in China's vocational education system through information technology. The Open University of China creating an innovative approach to learning support paradigm is discussed and three key elements of strategy for constructing a learning support paradigm of vocational education through information technology are presented in the chapter.

Teacher Networking, Professional Development, and Motivation Within EU Platforms and the Erasmus Plus Program

This chapter deals with the continuous professional development required in the teaching profession with a focus on the European Union, embracing the education sector as a whole socio-anthropological structure with similar needs and expectations. In particular, the topic of professional networking and mobilities, analyzed under the effect of the Erasmus Plus program, emphasizes the need for a new perspective. Social network analysis improves the understanding of particular behavioral patterns promoted by the implementation of European education policies in public education networking. The chapter contributes to policymakers in the field of education and training in the education sector.

E-Collaboration in Educational Organizations

The chapter explores the use of virtual learning environments (VLE) to support learning spaces in schools/universities and illustrates their advantages to enhance e-collaboration and its key dimensions. Case studies of learning management systems (LMSs) point out the use of synchronous or asynchronous communication and highlight the advantages, the requirements, and the relevant constraints. In particular, this chapter emphasizes in the development of e-collaborative experiences at schools/universities based on LMSs to support both students and educators in their complex work. VLEs will be presented aiming to e-collaboration and their numerous services to enhance differentiated pedagogy. Case studies of e-collaborating in communities of practice and exemplary LMSs are illustrated in a comparative table highlighting how they support key dimensions of e-collaboration. Finally, the chapter highlights discussion themes raised by e-collaborating in VLEs and generally in learning spaces. Proposals for further development of e-collaboration and conclusions are drawn and commented.

Human-AI Collaboration

Continuous increase in computing power and more available data contribute to AI maturing, enabling an efficient and powerful human-AI collaboration. As a result, the nature of work will change, and more and more AI will be involved in joint work. In this study, the authors introduce the so-called Virtual Collaborator (VC), an equal partner in digital collaboration, and report the results of a conducted online study. Based on the results of our study and current research, the concept of a VC was constructed, which consists of potential roles, tasks, level of autonomy, and behavior. This construct can be used as a guideline to design and implement a VC in collaboration scenarios.

Impact of COVID-19 Lockdown on Digital Banking

The COVID-19 outbreak has drastically changed the life of every person and has infected people in 185 countries. Since no vaccine has been developed for this disease so far, lockdown, work from home, and social distancing and only a few essential services were allowed to open. Lockdown and restricted movement of people was the only solution to control this crisis. These steps taken by all the countries have stopped all the commercial activities which left all businesses, banks, and financial institutions to count losses and cost. The big question which has emerged that whether e-collaboration between banks and technology continues to be the key to success for finding solutions to the problems in this new environment which COVID-19 has created. This chapter examines the way the digital banking collaboration between banks and Fintech can resolve the problems provided by the COVID-19 pandemic and control the impending economic fallout in India and across the world.

An Investigation of Collaborative Consumption Engagement and the Interaction With Self-Identity

The purpose of this study was to investigate the relationships between motivation factors and collaborative consumption engagement and explore the moderating effect of self-identity on that relationship. For this, the present study collected data from 228 college students in South Korean through a survey method. In the results, first, the more sustainability or economic benefits participants perceive in collaborative consumption platforms, the more they are engaged in collaborative consumption. Second, a positive relationship between perceived sustainability and collaborative consumption engagement is stronger for participants in collaborative consumption platforms high rather than low in interdependent self-view. However, interdependent self-view was found to have no significance in the relationship between perceived economic benefits and collaborative consumption engagement.

The Impact of E-Collaboration and Traditional Learning Styles on Learning Outcomes and Anxiety

Nowadays, information technologies are catching growing attention and their application to English language learning is also prospering. Using a Foreign Language Classroom Anxiety Scale and College English Test Band 4, this study explored the different impacts of e-collaborative learning via QQ group and traditional multi-media learning on learning outcomes and anxiety among tertiary students. Around 70 participants were involved in different styles of learning and instruction and received both surveys and tests. The results showed that QQ group-based e-collaborative learning could significantly decrease anxiety but no significant gain was found in learning outcomes compared with traditional multi-media learning. Correlation between learning outcomes and anxiety was also studied, which resulted in no significant findings. Both disadvantages and advantages of this study were discussed, and future research was recommended as well.

Executing Collaborative Brainstorming Idea Organization Through Distributed and Parallel Sorting

This chapter examines the post-convergence process of organizing ideas that are generated during collaborative idea generation activities. The method presented reduces the impact of organizing brainstorming ideas on individual participants by dividing the organization activity into smaller, discrete tasks that can be completed individually, and in parallel, by the participants. The entire pool of brainstorming ideas is subdivided into smaller pools and each participant is then tasked with organizing one of the subsets of ideas. The results show that by dividing up the overall activity into subtasks, the subjects experienced a more favorable environment. Furthermore, the subjects were able to work through their subset of ideas and produce results that were similar to those performing the full sort of the entire pool.