The Data-Driven Process Improvement Cycle: Using Digitalization for Continuous Improvement

The importance of the “Ramp-up bridge” covering the gap between product development and serial production, as well as the speed at which this bridge can be crossed, has increased, providing companies with a significant competitive advantage.However, a significant percentage of project aiming to introduce new products do not achieve their goals. [(60 percent of the automotive supplier ramp-up projects fail on either the technical, or the economic side (Bischoff, 2007)].The author explores the possible reasons, then makes suggestions regarding the support of successful ramp-up projects, through practical examples taken from the industry. Through the continuous improvement of ramp-ups, a new core competency can be achieved, with a decrease in time-to-market. This core competency is difficult to duplicate, and can provide an additional competitive advantage for companies manufacturing products with high technical complexity.

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Data-driven quality improvement approach to reducing waste in manufacturing

The TQM Journal ◽

10.1108/tqm-02-2021-0061 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Rose Clancy ◽

Dominic O'Sullivan ◽

Ken Bruton

Keyword(s):

Supply Chain ◽

Supply Chain Management ◽

Quality Management ◽

Process Improvement ◽

Six Sigma ◽

Data Driven ◽

Manufacturing Processes ◽

Management Performance ◽

Chain Management ◽

Content Type

PurposeData-driven quality management systems, brought about by the implementation of digitisation and digital technologies, is an integral part of improving supply chain management performance. The purpose of this study is to determine a methodology to aid the implementation of digital technologies and digitisation of the supply chain to enable data-driven quality management and the reduction of waste from manufacturing processes.Design/methodology/approachMethodologies from both the quality management and data science disciplines were implemented together to test their effectiveness in digitalising a manufacturing process to improve supply chain management performance. The hybrid digitisation approach to process improvement (HyDAPI) methodology was developed using findings from the industrial use case.FindingsUpon assessment of the existing methodologies, Six Sigma and CRISP-DM were found to be the most suitable process improvement and data mining methodologies, respectively. The case study revealed gaps in the implementation of both the Six Sigma and CRISP-DM methodologies in relation to digitisation of the manufacturing process.Practical implicationsValuable practical learnings borne out of the implementation of these methodologies were used to develop the HyDAPI methodology. This methodology offers a pragmatic step by step approach for industrial practitioners to digitally transform their traditional manufacturing processes to enable data-driven quality management and improved supply chain management performance.Originality/valueThis study proposes the HyDAPI methodology that utilises key elements of the Six Sigma DMAIC and the CRISP-DM methodologies along with additions proposed by the author, to aid with the digitisation of manufacturing processes leading to data-driven quality management of operations within the supply chain.

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Deliberate and Emergent Changes on a Way Towards Electronic Document Management

Cases on Information Technology Series - Annals of Cases on Information Technology ◽

10.4018/978-1-61520-592-9.ch022 ◽

2011 ◽

pp. 320-333

Author(s):

Tero Paivarinta ◽

Airi Salminen

Keyword(s):

Power Plant ◽

Continuous Improvement ◽

Process Improvement ◽

Information Technologies ◽

Quality System ◽

Document Management ◽

Electronic Document ◽

Electronic Document Management ◽

New Information ◽

Recursive Dynamics

A unit of Fortum Service Ltd. operates and maintains the Rauhalahti power plant in Central Finland. In 1996-97, the unit launched a project pursuing coordinated organizationwide electronic document management (EDM). This case follows deliberate and emergent changes related to document management in the organization since the initiation of the project until February 2000. New information technologies were adopted, and responsibilities for continuous improvement of EDM were assigned. The continuous improvement was implemented as an extension of the ISO 9002 quality system earlier adopted for process improvement. The case shows that a shift from the paper-based era towards organizationwide EDM is a comprehensive change both affecting and affected by several components in the organization. EDM development in the organization was part of organization recursive dynamics where the quality system supported both planning for deliberate changes and reacting to emergent changes.

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Design of experiments in the service industry: results from a global survey and directions for further research

The TQM Journal ◽

10.1108/tqm-09-2020-0223 ◽

2020 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Jiju Antony ◽

Elisabeth Viles ◽

Alexandre Fonseca Torres ◽

Marcelo Machado Fernandes ◽

Elizabeth A. Cudney

Keyword(s):

Design Of Experiments ◽

Continuous Improvement ◽

Process Improvement ◽

Six Sigma ◽

Service Sector ◽

Success Factors ◽

Service Industry ◽

Quality Characteristics ◽

Content Type ◽

Critical Success

PurposeThe purpose of this study is to critically evaluate the current status of Design of experiments (DoE) in the service industry or non-manufacturing processes in the manufacturing sector. This involves the identification of critical success factors and challenges in the use of DoE in the context of the service industry as well as the key skills needed for its successful applications.Design/methodology/approachIn order to identify the critical success factors and challenges, an online survey instrument was developed and distributed across Six Sigma Black Belts (SSBB), Six Sigma Master Black Belts (SSMBB), process improvement champions, continuous improvement professionals, DoE experts and specialists as well as academics who are involved in DoE research and applications.FindingsA total of 109 participants from over 20 countries responded to the study. One of the first findings of the study is that over 40% of the process improvement professionals in the service sector do not have any hands-on experience with the application of DoE. Further, this study highlights the following critical factors for successful DoE applications: dedicating adequate resources in terms of time, budget and people for the experiment; getting a clear understanding of the problem at hand; securing a reliable and validated measurement system for measuring the response or quality characteristics of interest; and identifying input independent variables, which influence the quality characteristics during the brainstorming stage. Some respondents also mention the importance of having training or education in DoE as a critical success factor. At the same time, the lack of adequate planning to experimentation, mathematical knowledge and statistical reasoning remains as challenge to be solved.Research limitations/implicationsAs data were collected at an individual level, inter-reliability, which measures the consistency of judgements on a particular survey item, could not be gauged. Moreover, due to low sample size across some continents, an intercontinental comparative study on the extent of the application of DoE across various continents could not be performed.Originality/valueTo the best of the authors’ knowledge, this is the first global survey carried out to understand the status of DoE in the service industry. The results of the global study can be used to encourage quality, continuous improvement and process improvement professionals in the service sector to drive wider acceptance of one of the most powerful tools in the Six Sigma toolkit for problem-solving scenarios. Moreover, senior managers in the service industry can take away some of the key benefits, challenges and success factors in the implementation of DoE.

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IMPLEMENTASI NILAI TOTAL QUALITY MANAGEMENT DALAM PENGELOLAAN WAKAF DI DOMPET DHUAFA DAN PONDOK PESANTREN TEBUIRENG

Journal de Jure ◽

10.18860/j-fsh.v4i2.2986 ◽

2012 ◽

Vol 4 (2) ◽

Author(s):

Sudirman Sudirman

Keyword(s):

Quality Management ◽

Total Quality Management ◽

Continuous Improvement ◽

Process Improvement ◽

Islamic Law ◽

Management Theory ◽

Economic Research ◽

Total Quality

<p>This study raises the issue of the implementation of Total Quality Management’s values for waqf management. The research aims to investigate the efforts of Dompet Dhuafa and Pondok Pesantren Tebuireng in terms of focus on customers, continuous improvement, and total involvement.The study is a kind of economic research in Islamic law. The data are collected through interview, observation, and documentation. Waqf management carried out by Dompet Dhuafa and Pondok Pesantren Tebuireng are described and analyzed comparatively using Total Quality Management theory as a tool for analysis. The findings of this study are as follows. 1) In the area of focus on customers, Dompet Dhuafa and PP Tebuireng provide sufficient services for customers. 2) In the point of process improvement, Dompet Dhuafa and PP Tebuireng make several efforts to improve their performance. 3) In total involvement, Dompet Dhuafa and PP Tebuireng engage the elements of organizations, including leaders, workers, and partners.</p> <p>Penelitian ini mengangkat masalah pelaksanaan nilai-nilai Total Quality Management untuk manajemen wakaf. Penelitian ini bertujuan untuk mengetahui upaya Dompet Dhuafa dan Pondok Pesantren Tebuireng dalam hal fokus pada pelanggan, perbaikan terusmenerus, dan keterlibatan total.Penelitian ini merupakan jenis penelitian ekonomi dalam hukum Islam. Data dikumpulkan melalui wawancara, observasi, dan dokumentasi. Waqf manajemen dilakukan oleh Dompet Dhuafa dan Pondok Pesantren Tebuireng diuraikan dan dianalisis relatif menggunakan teori Total Quality Management sebagai alat untuk analisis. Temuan dari penelitian ini adalah sebagai berikut. 1) Dalam bidang fokus pada pelanggan, Dompet Dhuafa dan PP Tebuireng menyediakan layanan yang memadai bagi pelanggan. 2) Dalam hal perbaikan proses, Dompet Dhuafa dan PP Tebuireng membuat beberapa upaya untuk meningkatkan kinerja mereka. 3) Dalam keterlibatan total, Dompet Dhuafa dan PP Tebuireng melibatkan unsur organisasi, termasuk pemimpin, pekerja, dan mitra.</p>

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Reducing surgical cancellations: a successful application of Lean Six Sigma in healthcare

BMJ Open Quality ◽

10.1136/bmjoq-2021-001342 ◽

2021 ◽

Vol 10 (3) ◽

pp. e001342

Author(s):

Stijn Schretlen ◽

Paulien Hoefsmit ◽

Suzanne Kats ◽

Geofridus van Merode ◽

Jos Maessen ◽

...

Keyword(s):

Quality Improvement ◽

Problem Solving ◽

Process Improvement ◽

Six Sigma ◽

Treatment Time ◽

Statistical Significance ◽

Continuous Process ◽

Bypass Graft ◽

Lean Six Sigma ◽

Data Driven

ObjectiveThe COVID-19 pandemic emphasises the need to use healthcare resources efficient and effective to guarantee access to high-quality healthcare in an affordable manner. Surgical cancellations have a negative impact on these. We used the Lean Six Sigma (LSS) methodology to reduce cardiac surgical cancellations in a University Medical Center in the Netherlands, where approximately 20% of cardiac surgeries were being cancelled.MethodA multifunctional project team used the data-driven LSS process improvement methodology and followed the ‘DMAIC’ improvement cycle (Define, Measure, Analyse, Improve, Control). Through all DMAIC phases, real-world data from the hospital information system supported the team during biweekly problem-solving sessions. This quality improvement study used an ‘interrupted time series’ study design. Data were collected between January 2014 and December 2016, covering 20 months prior and 16 months after implementation. Outcomes were number of last-minute coronary artery bypass graft cancellations, number of repeated diagnostics, referral to treatment time and patient satisfaction. Statistical process control charts visualised the change and impact over time. Students two-sample t-test was used to test statistical significance. A p<0.05 was considered as statistically significant.ResultsLast-minute cancellations were reduced by 50% (p=0.010), repeated preoperative diagnostics (X-ray) declined by 67% (p=0.021), referral to treatment time reduced by 35% (p=0.000) and patient Net Promoter Score increased by 14% (p=0.005).ConclusionThis study shows that LSS is an effective quality improvement approach to help healthcare organisations to deliver more safe, timely, effective, efficient, equitable and patient-centred care. Crucial success factors were the use of a structured data-driven problem-solving approach, focus on patient value and process flow, leadership support and engagement of involved healthcare professionals through the entire care pathway. Ongoing monitoring of key performance indicators is helpful in engaging the organisation to maintain continuous process improvement and sustaining long-term impact.

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OBACIS Analytics: The Catalogs

Volume 5: Engineering Education ◽

10.1115/imece2018-88168 ◽

2018 ◽

Author(s):

Mohamed Ismail

Keyword(s):

Data Collection ◽

Continuous Improvement ◽

Work Flow ◽

Data Driven ◽

Reporting Standards ◽

Integrated Framework ◽

Order Of Magnitude ◽

Previous Visit ◽

Centralized Database

OBACIS is an integrated framework being developed to accelerate the accreditation reporting work-flow, cut down the reporting cost by an order of magnitude, and close the data-driven continuous improvement loop. This paper focuses on creating a centralized database for compiling accreditation data required for accreditation reporting from various resources such as previous visit accreditation reports, academic calendars, course schedules, and a handful of other resources are used to create what we call the Catalogs. Despite the fact that the Catalogs framework has been developed to meet the reporting standards of Canadian Engineering and Accreditation Board (CEAB), The system can be easily adapted to meet other standards such as ABET and EUR-ACE. The Catalogs are supposed to save a sheer amount of time needed for accreditation reporting and should act as an instrumental tool for accelerating accreditation data collection, creating insightful analyses, and identifying gaps for continuous improvement initiatives at both program and faculty levels.

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4d Inspection: A Comprehensive Platform to Digitize Pipeline Construction Inspection and Generate Data Driven Continuous Improvement

10.1115/1.0003447v ◽

2021 ◽

Author(s):

Sukhi Gill ◽

Brett Vogt

Keyword(s):

Continuous Improvement ◽

Data Driven ◽

Pipeline Construction ◽

Construction Inspection

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Konsep Manajemen Mutu Terpadu Dalam Pendidikan

LITERASI (Jurnal Ilmu Pendidikan) ◽

10.21927/literasi.2015.6(1).99-110 ◽

2016 ◽

Vol 6 (1) ◽

pp. 99

Author(s):

Hairiyah .

Keyword(s):

Quality Management ◽

Customer Satisfaction ◽

Total Quality Management ◽

Continuous Improvement ◽

Process Improvement ◽

Learning Process ◽

Total Quality ◽

Administrative Services ◽

The Government

Abstrak Total quality Management (TQM) as a management tips that focus on process improvement of customer satisfaction, which is deemed successful in the industrialized world began to demand institutions to be adapted with the aim of producing a “product” of quality. In the perspective of education MMT is an organization that provides services and products in the form of (service ). Every individual in an organization that is implementing (TQM) is a manager in any sphere of competence. In the context of education, the improvement is not only done by the government but also carried out by the staff of the administration by the improvement of the system and the culture of administrative services, and also by teachers with the learning process improvement. Thus, students are regarded as one of the customers will be able to feel satisfaction in the service of the institution. Keywords: Continuous improvement, total involvement, customer satisfaction

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To the question of the necessity of optimization of business processes of modern enterprises

Scientific bulletin of the Southern Institute of Management ◽

10.31775/2305-3100-2019-3-14-18 ◽

2019 ◽

pp. 14-18

Author(s):

O. N. Kolomyts ◽

S. A. Miterev ◽

V. S. Tomashenko

Keyword(s):

Quality Of Service ◽

Continuous Improvement ◽

Process Improvement ◽

Cycle Time ◽

Business Processes ◽

Rapid Development ◽

Competitive Advantages ◽

Wide Range ◽

Automation Tools

The rapid development and change of technologies, growing diversification of business and other factors lead to a decrease in the efficiency of the existing system of business processes of companies, which necessitates its purposeful change, continuous improvement of both management and production activities of the organization, that is, the optimization of business processes. In this connection, the article explains the need to optimize the business processes of modern companies, which helps to identify opportunities to reduce costs, cycle time while improving the quality of service or product quality. Stages of optimization of business processes are allocated; the most often applied ways of optimization of business processes, namely: process improvement or restructuring and automation are considered; it is proved that, using for optimization the software, the organizations can manage processes faster and with fewer errors. Automation tools of business processes to optimize operations for organizations in a wide range of industries, contribute to a more efficient use of available resources and provide a more streamlined platform for employees and their tasks, help to save time, minimize costs, enhance competitive advantages and strengthen its position of competitiveness and to improve the efficiency of any company.

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