IT Systems Implementation: Research Findings from the Public Sector

1989 ◽  
Vol 4 (2) ◽  
pp. 92-103 ◽  
Author(s):  
Leslie P Willcocks ◽  
Annabelle L Mark
Keyword(s):  
Public Sector ◽  
Implementation Research ◽  
The Public ◽  
Systems Implementation ◽  
It Systems ◽  
Research Findings

IT Systems Implementation: Research Findings from the Public Sector

1989 ◽  
Vol 4 (2) ◽  
pp. 92-103 ◽  
Author(s):  
Leslie P. Willcocks ◽  
Annabelle L. Mark
Keyword(s):  
Health Care ◽  
National Health Service ◽  
Research Evidence ◽  
Financial Information ◽  
The Public ◽  
Systems Implementation ◽  
It Systems ◽  
Effective Delivery ◽  
Research Findings ◽  
Computer Based

The National Health Service has embarked upon major initiatives to bring in management and financial information systems capable of relating resource usage to cost and to underpin better management and effective delivery of health care. This paper identifies a range of weaknesses and impending problem areas in implementation practice. Recent research evidence from several NHS regions is utilized to support the detailed case made for changes in how computer-based projects are developed, managed and implemented within the organization. It is suggested that the evidence and analysis would seem to have implications for all those studying, experiencing, or anticipating computerization.

Organisational Readiness for Knowledge Management

2014 ◽  
pp. 104-117 ◽  
Author(s):  
Amani Shajera ◽  
Yousif Al-Bastaki
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Questionnaire Survey ◽  
Significant Contribution ◽  
Reward Systems ◽  
It Infrastructure ◽  
The Public ◽  
Adoption And Implementation ◽  
It Support ◽  
Research Findings

This study explores the factors that affect organisational readiness for Knowledge Management (KM). This chapter assesses the organisational readiness for KM at public sector organisations in Bahrain; furthermore, it utilises these findings to develop a guideline to enable the successful adoption and implementation of KM. A questionnaire survey was conducted at the public sector organisations in Bahrain. The research findings indicate that culture (collaboration, trust, and learning), structure (centralisation, formalization, and rewards systems), and IT infrastructure (IT support) all provide a sound basis for organisations to assess their readiness for KM. The results show that the public sector organisations in Bahrain vary in terms of readiness levels against the different variables. The findings are discussed and relevant recommendations are made with regards to KM adoption at the public sector organisations in Bahrain. The findings imply a need for intensified organisational and managerial commitment in order to promote collaboration, trust, learning, decentralisation, less formalisation, reward systems, and enhanced IT support at the public sector organisations in Bahrain. Implementation of these required changes in the public sector’s culture and structure will help in preparing the public sector and their awareness and readiness to implement KM. This study is among the first empirical works assessing organisational readiness for adopting KM. Moreover, this chapter has extended knowledge in KM, especially concerning the need for the consideration of organisational readiness before embracing KM. The most significant contribution of this chapter is that it provides an instrument for assessing organisational readiness. It serves as a guideline for leaders and helps them to ensure that essential preliminary factors and variables are promoted and covered when they start KM implementation within their organisations.

Mutual Understanding in Interoperable/Integrated Financial Management Systems Implementation in the Public Sector

2020 ◽  
pp. 522-531
Author(s):  
Bryan Acheampong ◽  
Ibrahim Bedi
Keyword(s):  
Information Systems ◽  
Public Sector ◽  
Financial Management ◽  
Management Systems ◽  
Future Research ◽  
Mutual Understanding ◽  
The Public ◽  
Systems Implementation ◽  
Key Stakeholders ◽  
Information Systems Implementation

While there has been some considerable investment in information systems implementation and usage in the public sector, success has often been limited. Attempts by researchers to address this situation has been diverse and often inconclusive. A publication by the MIS Quarterly journal offers some direction. The study, which focused on information systems development (ISD), highlighted the need to explore how mutual understanding among key stakeholders is created, or the extent to which they have a shared conception of the ISD project, and further how such mutual understanding is changing, develops, or deteriorates over time. On the tenets of the study, this chapter attempts to chart a path for future research in interoperable financial management systems implementation and usage in the public sector. It presents a viewpoint that establishes the need to explore the creation and sustenance of mutual understanding between stakeholders in the implementation and usage of interoperable or integrated financial management systems in the public sector.

scholarly journals Digitalization of Global Economy: A Qualitative Study Exploring Key Indicators use to Measure Digital Progress in the Public Sector

2021 ◽  
Vol 92 ◽  
pp. 05006
Author(s):  
Frank Febiri ◽  
Miloslav Hub
Keyword(s):  
Public Sector ◽  
Private Sector ◽  
Global Economy ◽  
Value Added ◽  
It Projects ◽  
The Public ◽  
It Systems ◽  
The Individual ◽  
Key Indicators

Research background: The digitalization of the global economy is the most common phenomenon in the 21st century. Most Public sector organizations have already started their journeys towards digitalization, and many of them have dealt with their contemporary challenges with success. At the center of these transformations are metrics and indicators used for evaluating digital progress. Already existing measures focus on numerical measures of the presence of digital technology in the public sector (output measures), but do not evaluate the quality of the digitalized public sector (outcome measures). Purpose of the article: This paper attempts to evaluate metrics and indicators used for measuring the digital progress in the public sector. Methods: Three particular aspects of digitalization in the top five leading countries (Finland, Sweden, Denmark, Netherlands, and Malta) were examined: I. success rate of public sector IT projects (measured by how often projects are scrapped); II. The price comparability between the public sector and private sector IT projects; and III. The relative modernity of government IT systems (compared to private sector systems). Findings & Value added: The findings of this paper present key metrics and indicators that can be used to evaluate public sector digital progress. Policymakers will need to redefine digitalization goals and areas of investments, while researchers can contribute more insights to the individual impact of these metrics and indicators on the development of a digital public sector. To this end, the paper contributes to a better understanding of the essential metrics and indicators to measure digitalization progress in the public sector.

scholarly journals Language Provision in the Scottish Public Sector: Recommendations to Promote Inclusive Practice

2021 ◽  
Vol 9 (1) ◽  
pp. 45-55 ◽  
Author(s):  
Róisín McKelvey
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Service Providers ◽  
Policy Instruments ◽  
City Council ◽  
The Public ◽  
Language Support ◽  
Inclusive Practice ◽  
Research Findings ◽  
The City

Public service providers in Scotland have developed language support, largely in the form of interpreting and translation, to meet the linguistic needs of those who cannot access their services in English. Five core public sector services were selected for inclusion in a research project that focused on the aforementioned language provision and related equality issues: the Scottish Courts and Tribunal Service, NHS Lothian, NHS Greater Glasgow and Clyde, the City of Edinburgh Council and Glasgow City Council. The frameworks within which these public service providers operate—namely, the obligations derived from supranational and domestic legal and policy instruments—were analysed, as was the considerable body of standards and strategy documents that has been produced, by both national organisations and local service providers, in order to guide service delivery. Although UK equalities legislation has largely overlooked allochthonous languages and their speakers, this research found that the public service providers in question appear to regard the provision of language support as an obligation related to the Equality Act (UK Government, 2010). Many common practices related to language support were also observed across these services, in addition to shared challenges, both attitudinal and practical. A series of recommendations regarding improvements to language provision in the public sector emerged from the research findings and are highlighted in this article.

scholarly journals Public Sector Asset Management in the Government of Indonesia: A Case Study in Minahasa Regency

2021 ◽  
Vol 13 (2) ◽  
pp. 195-205
Author(s):  
Victorina Z. Tirayoh ◽  
Lady D. Latjandu ◽  
Harijanto Sabijono ◽  
Christoffel M. O. Mintardjo
Keyword(s):  
Public Sector ◽  
Asset Management ◽  
Government Regulation ◽  
Regional Government ◽  
The Public ◽  
Management Agency ◽  
North Sulawesi ◽  
Research Findings ◽  
The Government

Asset management in the public sector is important to provide quality public services. One of the important public assets is the regional property that manages by the regional government. Various problems often occurred related to asset management in Indonesia's public sector, especially the management issue that follows regulations. The research aims to examine the management of public sector assets in The Government of Indonesia, especially regional property, which refers to Indonesia's prevailing laws and regulations, namely Government Regulation number 27 of 2014. The research was conducted in Indonesia at the Minahasa District government of North Sulawesi Province. The research method used descriptive qualitative, focusing on investigating the use and utilization of regional property and locus at the Regional Financial and Asset Management Agency (BPKAD) in Minahasa Regency. The data collection method in this research is an interview with several key point informants. The informants consist of top-level management, middle management, and staff of BPKAD, with a total of nine informants. The research findings indicate that Regional Property Management by the Minahasa Regional Financial and Asset Management Agency has been carried out under applicable regulations, namely Government Regulation Number 27 of 2014. Several suggestions were given to interested parties. The limitations of this research were limited to specific objects, only general discussion, and only one case study.

A Critical Assessment of the Evaluation Methods of ICT Investment

2012 ◽  
pp. 145-157 ◽  
Author(s):  
Taruna Ramesur
Keyword(s):  
Public Sector ◽  
Evaluation Process ◽  
Developed Countries ◽  
Information And Communications Technology ◽  
The Public ◽  
Research Findings ◽  
Unexplored Area ◽  
The Government ◽  
Major Factors ◽  
Accounting Rate

With the aim of becoming a cyber island and making Information and Communications Technology (ICT) one of the main pillars of the economy, the government of Mauritius has been investing huge sums of money in ICT projects. For instance, in 2009 ICT investments accounted for 5.7% of the total share of the Gross Domestic Product (GDP). Given this situation, it becomes crucial to evaluate ICT investments, and as such, the main aim of this paper is to investigate the existing methods used in the evaluation of ICT investments in the public sector and propose a framework for the evaluation process. The main contribution of this work lies in the fact that evaluation of ICT projects in the public sector has remained an unexplored area, and even in the context of the private sector, most studies have concentrated on developed countries. The main results from the survey carried out in the 22 ministries reveal that Payback Period (PB) and Accounting Rate of Return (ARR) are the main financial criteria used for the evaluation. The survey also shows that the major factors, which are prioritised during evaluation process, are the relevant costs, risks, and benefits. Based on the research findings, this chapter also proposes a framework for evaluating investments in ICT projects by the public sector.

Information Technology Audit in Georgia

2017 ◽  
Vol 13 (25) ◽  
pp. 72 ◽  
Author(s):  
Tamta Beridze
Keyword(s):  
Information Technology ◽  
Public Sector ◽  
Government Agencies ◽  
Internal Auditing ◽  
The Public ◽  
Considerable Research ◽  
Comprehensive Literature Review ◽  
It Systems ◽  
State Audit ◽  
It Audit

With the development of information technology to carry out effectively their missions the largest part of a variety of organizations, government agencies and services have become dependent on computer systems. For each of the organization’s activities the IT environment must be properly studied and evaluated in which they perform the basic activities. Therefore, in such environment it is necessary to make the information technology audit of IT systems operating reliability and functionality in order to obtain reasonable assurance. IT governance and information systems audit is imperative for successful governance. This paper with a comprehensive literature review defines information technology audit, investigates how IT audit performs in the public sector of Georgia. Also it provides the thorough explanation of the experiences of the Georgian State Audit Office. The study analyses the challenges of the IT audit and point to future development directions of IT audit in the public sector. Although considerable research exists on IT control and on internal auditing, there is limited study that refers to IT evaluation control activities in the public sector auditing. As such, the findings from this research would generate new conclusion to enrich the existing literature on IT related auditing. The findings also may improve the IT evaluation activities in the Georgian public sector.

scholarly journals The Leadership Competency in Vietnam Public Administration

2018 ◽  
Vol 9 (1) ◽  
pp. 8-20 ◽  
Author(s):  
Mai Thanh Lan ◽  
Ta Huy Hung
Keyword(s):  
Leadership Development ◽  
Public Sector ◽  
Public Administration ◽  
Technological Development ◽  
Public And Private ◽  
Leadership Competency ◽  
The Public ◽  
Research Findings ◽  
Integrated Leadership ◽  
And Performance

Globalization and technological development have changed people’s demand, which leads to many challenges for public and private sectors. Public administration can overcome the challenges by reforming their structure and performance. In this research, the authors affirmed the important roles of leaders in public administration. This research used the integrated leadership theory in the context of Vietnam public administration to build a framework of competency for leaders. The Key Informant Panel and the in-depth interview method were implemented to achieve the research objectives. Research findings have built a leadership competency framework for the public sector, which benefits both researchers and practioners. For researchers, the findings can add to leadership competency theories, especially in the public sector. For policy-makers, the findings can be solid foundations which they can rely on to work out policies for leadership development in Vietnam public sector.

scholarly journals Risk Analysis and Data Protection Impact Assessment Conducted in the Public Sector

2020 ◽  
Vol 6 (2) ◽  
pp. 145-157
Author(s):  
Aleksandra Olender
Keyword(s):  
Public Sector ◽  
Risk Analysis ◽  
Impact Assessment ◽  
Risk Estimation ◽  
Personal Data ◽  
Security Measures ◽  
The Public ◽  
It Systems ◽  
Council Regulation ◽  
The Eu

The European Parliament and Council Regulation (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46 / EC, introduced a new one, a proactive model of protection of personal data processed in the organization, based on a risk-based approach. It imposed some new obligations on the administrators, related to conducting analysis of the risk of violation of the rights and freedoms of the persons, whose data they process. Considering the scope, scale and categories of personal data processed, public sector entities face a huge challenge to meet the restrictions of the EU legislator. An additional difficulty is often a very extensive organizational structure, complicated processing processes, limited financial resources and unadjusted IT systems. The article discusses the issues of risk analysis and impact assessment for the protection of personal data processed in the public sector, in order to meet the requirements of the GDPR. The key issue in this respect is the adoption of an appropriate methodology in the risk estimation process, because properly carried out, it enables the implementation of security measures adequate to potential threats.

Sign in / Sign up

Export Citation Format

Share Document