Towards a linguistic model of crisis response (CRModel)

2016 ◽  
Vol 15 (2) ◽  
pp. 215-236
Author(s):  
Edyta Rachfał
Keyword(s):  
Crisis Communication ◽  
Crisis Response ◽  
Three Dimensions ◽  
Linguistic Model ◽  
Public Figures ◽  
The People ◽  
Public Crisis ◽  
The Uk ◽  
Face Maintenance

The paper handles public crisis communication (cc) done by top public figures involved in what has been dubbed the News International Phone Hacking Scandal of 2011 in the UK. It contributes to the field by proposing an approach which reflects a “linguistic leaning” in cc (response) research. Hence, by applying sociolinguistic (face) and linguistic (stance) concepts we examine the texts released, with a view to discovering how crisis communicators ‘negotiate’ language to persuade/ manipulate the stakeholders to alter their perceptions about the crisis and the people implicated. The examination focuses primarily on grammatical stance marking devices (Biber el al. 1999) yielding results in three dimensions: 1) structural, 2) semantic and 3) stance attribution, and shows that besides rhetorical goals, the underlying objectives the speakers pursue are face maintenance and, consequently, facework that must be done in the circumstances that have occurred.

scholarly journals “I Feel a Deep Sense of Responsibility for the People we have Hurt…” – Explicit Stance Attribution in Crisis Communication Contested

2014 ◽  
Vol 13 (1) ◽  
Author(s):  
Edyta Rachfał
Keyword(s):  
Public Relations ◽  
Crisis Communication ◽  
Academic Discipline ◽  
Interdisciplinary Approach ◽  
Crisis Response ◽  
Persuasive Communication ◽  
Person Plural ◽  
Linguistic Resources ◽  
The People ◽  
First Person Plural

AbstractThe theme ofcrisis, and consequently ofcrisis response, has been extensively studied within the disciplines of crisis communication (see Rachfał (2013a) for an overview of crisis communication as an independent academic discipline and its place among other allied sub-disciplines of public relations) and public relations with the aim of protecting organisations or reducing the damage caused by a crisis episode (Fediuk, Pace and Botero, 2010). Nowadays, with the growing recognition of crisis response as persuasive communication there is a need for an interdisciplinary approach which would help researchers understand the effects that crisis messages have on the perceptions and behaviours of stakeholders. Therefore, this paper seeks to bridge the aforementioned disciplines and examines crisis from the perspective of linguistics. Thus, it analysesgrammatical stance-marking devices(Biber, et al., 1999), which might provide insights into how speakers manipulate linguistic resources for persuasive purposes. The paper focuses onexplicit stance attributionand explores how the first-person plural pronounweis used in crisis response to alter the stakeholders’ perceptions concerning people and events. The analysis draws on statements issued in 2011 by people in top public positions in the wake of the phone-hacking scandal at theNews of the World.

Role of Self Help Groups A Study with Specific Reference to Vellore District

GIS Business ◽  
2019 ◽  
Vol 14 (6) ◽  
pp. 243-252
Author(s):  
Dr. M.A. Bilal Ahmed ◽  
Dr. S. Thameemul Ansari
Keyword(s):  
Leadership Role ◽  
Three Dimensions ◽  
Specific Reference ◽  
Government Organizations ◽  
Research Article ◽  
Self Help ◽  
The People ◽  
The World ◽  
Self Help Groups

SHG is a movement which came to being in the early 1969. Prof. Muhammed Younus, a great economist of Bangladesh took initiative in setting up Self Help Groups and these SHGs were gradually spread all over the world. This social movement unites the people hailing from poor background. Those who are joining this group feel socially and economically responsible to one another. In India, there are some likeminded bodies and stakeholders of some government organizations play pivotal role towards the formation of SHG In this research article, role of SHGs in Vellore district is studies under the three dimensions of Cognitive role, leadership role and role towards entrepreneurship.

Back to the Westminster model? The Brexit process and the UK political system

2021 ◽  
pp. 019251212096737
Author(s):  
Gianfranco Baldini ◽  
Edoardo Bressanelli ◽  
Emanuele Massetti
Keyword(s):  
Political System ◽  
Party System ◽  
Political Process ◽  
Three Dimensions ◽  
Executive Power ◽  
The Political ◽  
Westminster Model ◽  
The Uk ◽  
Quantitative Indicators ◽  
The Impact

This article investigates the impact of Brexit on the British political system. By critically engaging with the conceptualisation of the Westminster model proposed by Arend Lijphart, it analyses the strains of Brexit on three dimensions developed from from Lijphart’s framework: elections and the party system, executive– legislative dynamics and the relationship between central and devolved administrations. Supplementing quantitative indicators with an in-depth qualitative analysis, the article shows that the process of Brexit has ultimately reaffirmed, with some important caveats, key features of the Westminster model: the resilience of the two-party system, executive dominance over Parliament and the unitary character of the political system. Inheriting a context marked by the progressive weakening of key majoritarian features of the political system, the Brexit process has brought back some of the traditional executive power-hoarding dynamics. Yet, this prevailing trend has created strains and resistances that keep the political process open to different developments.

scholarly journals EXPRESS: Unlearning and Consent in the UK Fire and Rescue Service

2021 ◽  
pp. 001872672110311
Author(s):  
James Brooks ◽  
Irena Grugulis ◽  
Hugh Cook
Keyword(s):  
Qualitative Study ◽  
Social Aspects ◽  
Successful Implementation ◽  
Human System ◽  
Rescue Service ◽  
Rescue Services ◽  
The People ◽  
The Social ◽  
New Knowledge ◽  
The Uk

Why does so much literature on unlearning ignore the people who do the unlearning? What would we understand differently if we focused on those people? Much of the existing literature argues that unlearning can only be achieved, and new knowledge acquired, if old knowledge is discarded: the clean slate approach. This might be a reasonable way of organising stock in a warehouse, where room needs to be created for new deliveries, but it is not an accurate description of a human system. This article draws on a detailed qualitative study of learning in the UK Fire and Rescue Services to challenge the clean slate approach and demonstrate that, not only did firefighters retain their old knowledge, they used it as a benchmark to assess new routines and practices. This meant that firefighters’ trust in, and consent to, innovation was key to successful implementation. In order to understand the social aspects of unlearning, this research focuses on the people involved as active agents, rather than passive recipients or discarders of knowledge.

The Value of Brand Fans during a Crisis: Exploring the Roles of Response Strategy, Source, and Brand Identification

2021 ◽  
pp. 232948842199969
Author(s):  
Hayoung Sally Lim ◽  
Natalie Brown-Devlin
Keyword(s):  
Social Media ◽  
Experimental Design ◽  
Crisis Communication ◽  
Word Of Mouth ◽  
Crisis Response ◽  
Response Strategy ◽  
Brand Identification ◽  
Communication Source ◽  
Practical Implications ◽  
Selection Of

Using a two (crisis response strategy: diminish vs. rebuild) × three (source: brand organization vs. brand executive vs. brand fan) experimental design, this study examines how brand fans (i.e., consumers who identify with a brand) can be prompted to protect a brand’s reputation during crises and how the selection of a crisis spokesperson can influence consumers’ evaluations of the crisis communication. Being buffers for their preferred brands, brand fans are more likely to accept their brand’s crisis response and engage in positive electronic word-of-mouth on social media. Brand fans are more likely to evaluate other brand fan’s social media accounts as a credible crisis communication source, whereas those who are not brand fans are more likely to evaluate brand and/or brand executives as credible. Findings provide theoretical applications in paracrisis literature pertaining to social media but also practical implications for brand managers to strategically utilize brand fans in crisis communication.

scholarly journals Psychiatry in Shetland

2018 ◽  
Vol 15 (2) ◽  
pp. 33-35
Author(s):  
Martin Scholtz ◽  
Almarie Harmse
Keyword(s):  
The People ◽  
Remote Island ◽  
Island Group ◽  
The Uk

The Shetland Isles are a place of breathtaking landscapes and pristine wildlife. As harsh as the weather can be, so warm and welcoming are the people and their proud half-Scottish, half-Scandinavian culture. Practising psychiatry in this northernmost outpost of the UK involves significant challenges. The authors were the only two psychiatrists based on this remote island group, which is home to 23 000 people.

Convening

2018 ◽  
Vol 51 (1) ◽  
pp. 108-111
Author(s):  
Lionel Blue
Keyword(s):  
Legal Issues ◽  
Personal Life ◽  
The People ◽  
Reform Jewish ◽  
The Uk ◽  
The Way

Abstract In this article, Lionel Blue describes the role played by the Beth Din, the Jewish religious court, of the UK Reform Jewish movement, of which he was the Convenor. He writes with humour of the way he tried to humanize what might otherwise be a strange and daunting experience for people. The court deals with conversion to Judaism, issues of Jewish status, legal matters associated with divorce. He describes the emphasis that has to be placed on supporting the individuals facing these deeply personal life-changing situations. Beyond the purely traditional legal issues and formality, greater attention and understanding should be given to the relationships people actually enter into today, and to the people themselves, their needs and their possibilities.

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