The social media adoption of public sector in the Kingdom of Bahrain

2019 ◽  
Vol 16 (1) ◽  
pp. 23-37 ◽  
Author(s):  
Sutan Emir Hidayat ◽  
Ahmad Rafiki ◽  
Maryam Humood Al Khalifa
Keyword(s):  
Social Media ◽  
Public Sector ◽  
Survey Methods ◽  
Sampling Technique ◽  
Snowball Sampling ◽  
Content Type ◽  
The Public ◽  
The Social ◽  
The Government ◽  
Types Of Information

Purpose The purpose of this paper is to identify the contemporary implementation of social media within the public sector in the Kingdom of Bahrain by reviewing each of the ministry’s presence in the social media especially on specific social media websites (Twitter, Facebook and YouTube). This study also attempts to identify the types of information that the public is interested to receive from various government social media accounts. Design/methodology/approach A descriptive analysis with frequency distribution and weighted mean was used to analyze the demographic profile of the respondents, internet preferences and government information sources. The study has employed two types of survey methods in collecting data, namely, checklist and questionnaire surveys. A snowball sampling technique was employed for the sampling selection. Among the selected respondents of 500, 384 (76.8 percent) respondents completely responded to the questionnaires. Findings The study has confirmed the fact that most of the Bahrain Government’s ministries have social media platforms with a minimum of at least one official account to reach out to the various segments of the society. It also reveals that the respondents are active internet users who are looking for information in different platforms, i.e. search engines, social media, and have interests in different media forms like blogs, forums, official websites as well as multimedia images and videos. Meanwhile, the respondents are found to be interested in various types of information from the government that ranges from serious topics like emergency alerts, citizens’ rights and healthcare, to lighter topics like ways to protect the environment, science and technology and job seeking advice. Originality/value This clearly declares the inevitability of an increase in the dissemination of information by the Government of Bahrain through social media. The recommendations in this research could be highly beneficial for the Government of Bahrain if implemented as it could improve the cyber relationship between the government and the public.

How to strengthen the social media interactivity of e-government

2016 ◽  
Vol 40 (1) ◽  
pp. 79-96 ◽  
Author(s):  
xiaoling Hao ◽  
Daqing Zheng ◽  
Qingfeng Zeng ◽  
Weiguo Fan
Keyword(s):  
Social Media ◽  
Local Governments ◽  
Structural Features ◽  
Content Type ◽  
The Public ◽  
Positive Effects ◽  
Popular Government ◽  
The Social ◽  
Social Media Platforms ◽  
The Government

Purpose – The purpose of this paper is to explore how to use social media in e-government to strengthen interactivity between government and the general public. Design/methodology/approach – Categorizing the determinants to interactivity covering depth and breadth into two aspects that are the structural features and the content features, this study employs general linear model and ANOVA method to analyse 14,910 posts belonged to the top list of the 96 most popular government accounts of Sina, one of the largest social media platforms in China. Findings – The main findings of the research are that both variables of the ratio of multimedia elements, and the ratio of external links have positive effects on the breadth of interactivity, while the ratio of multimedia features, and the ratio of originality have significant effects on the depth of interactivity. Originality/value – The contributions are as follows. First, the authors analyse the properties and the topics of government posts to draw a rich picture of how local governments use the micro-blog as a communications channel to interact with the public. Second, the authors conceptualize the government online interactivity in terms of the breadth and depth. Third, the authors identify factors that will enhance the interactivity from two aspects: structural features and content features. Lastly, the authors offer suggestions to local governments on how to strengthen the e-government interactivity in social media.

Identifying the factors of social currency for social media marketing strategy

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yog Mishra ◽  
Anurag Singh
Keyword(s):  
Social Media ◽  
Sampling Technique ◽  
Snowball Sampling ◽  
Estimation Model ◽  
Efficient Manner ◽  
Continuous Growth ◽  
Content Type ◽  
Media Usage ◽  
The Social ◽  
Social Currency

PurposeDynamism has been the key to the success and popularity of social media, and users always try to adapt to the available new changes. Continuous growth in the access and reach of social media in the past decade has enabled the users to make a calculative assessment of their social media usage. Social currency is a phenomenon that helps the customer in their evaluation of social media usage. However, this concept is still in its infancy phase, and there have been hitherto no studies to understand the influence of social currency dimensions on Indian users. This paper aims to study the dimensions of social currency for a better insight into social media usage of Indian customers.Design/methodology/approachData were collected from 384 respondents from the biggest residential university in Varanasi through a structured questionnaire using the snowball sampling technique. Responses were taken on a seven-point Likert scale. Responses were analyzed by the factor analysis method using the maximum likelihood estimation model.FindingsThe result of this study empirically demonstrated that six dimensions, i.e. conversation, information, utility, affiliation, advocacy and identity, constitute the social currency of the user while browsing social media sites. It was also found that among the factors described above, advocacy emerged as the most influential dimension of social currency for Indian users, followed by identity and affiliation.Practical implicationsThe findings have various managerial implications for the firms that want to have a significant social media presence. These findings can help marketers to design a tailored social media campaign for Indian users in an efficient manner by successfully incorporating the aforesaid social currency dimensions in their strategy.Social implicationsThis study also reflects the societal impact of the dimensions of social currency on Indian users, as any change in the usage of social media can have a long-lasting effect on the mood of the people. The influence of the social currency dimension differs significantly in the context of Indian users compared to the existing literature, as they give more value to the behavioural aspect of the social currency (advocacy, identity and affiliation), strengthening the sense of belongings among the members.Originality/valueThis paper highlights, for the first time, the level of influence social currency dimensions have on Indian users, as there have been hitherto no studies to understand the influence of social currency dimensions on Indian users. Another significant contribution of this research is the empirical validation of the social currency determinants. Thus, this study may contribute to the social media strategy of the firm for Indian users by incorporating the social currency dimension, as discussed in the study.

The 2016 Police and Crime Commissioner elections

2017 ◽  
Vol 16 (2) ◽  
pp. 41-54 ◽  
Author(s):  
Peter Joyce
Keyword(s):  
Public Awareness ◽  
Primary Source ◽  
Source Material ◽  
Content Type ◽  
The Public ◽  
The Social ◽  
Key Issues ◽  
The Subject ◽  
The Government

Purpose The purpose of this paper is to analyse the 2016 elections for Police and Crime Commissioners (PCCs) and to compare them with those that took place in 2012. It seeks to evaluate the background of the candidates who stood for office in 2016, the policies that they put forward, the results of the contests and the implications of the 2016 experience for future PCC elections. Design/methodology/approach This paper is based around several key themes – the profile of candidates who stood for election, preparations conducted prior to the contests taking place, the election campaign and issues raised during the contests, the results and the profile of elected candidates. The paper is based upon documentary research, making particular use of primary source material. Findings The research establishes that affiliation to a political party became the main route for successful candidates in 2016 and that local issues related to low-level criminality will dominate the future policing agenda. It establishes that although turnout was higher than in 2012, it remains low and that further consideration needs to be devoted to initiatives to address this for future PCC election contests. Research limitations/implications The research focusses on the 2016 elections and identifies a number of key issues that emerged during the campaign affecting the conduct of the contests which have a bearing on future PCC elections. It treats these elections as a bespoke topic and does not seek to place them within the broader context of the development of the office of PCC. Practical implications The research suggests that in order to boost voter participation in future PCC election contests, PCCs need to consider further means to advertise the importance of the role they perform and that the government should play a larger financial role in funding publicity for these elections and consider changing the method of election. Social implications The rationale for introducing PCCs was to empower the public in each police force area. However, issues that include the enhanced importance of political affiliation as a criteria for election in 2016 and the social unrepresentative nature of those who stood for election and those who secured election to this office in these contests coupled with shortcomings related to public awareness of both the role of PCCs and the timing of election contests threaten to undermine this objective. Originality/value The extensive use of primary source material ensures that the subject matter is original and its interpretation is informed by an academic perspective.

Public perception of COVID-19 vaccines from the digital footprints left on Twitter: analyzing positive, neutral and negative sentiments of Twitterati

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Aasif Ahmad Mir ◽  
Sevukan Rathinam ◽  
Sumeer Gul
Keyword(s):  
Social Media ◽  
Public Perception ◽  
English Language ◽  
Social Issues ◽  
Application Programming Interface ◽  
Content Type ◽  
The Public ◽  
Public Reaction ◽  
Types Of Information ◽  
The Impact

PurposeTwitter is gaining popularity as a microblogging and social networking service to discuss various social issues. Coronavirus disease 2019 (COVID-19) has become a global pandemic and is discussed worldwide. Social media is an instant platform to deliberate various dimensions of COVID-19. The purpose of the study is to explore and analyze the public sentiments related to COVID-19 vaccines across the Twitter messages (positive, neutral, and negative) and the impact tweets make across digital social circles.Design/methodology/approachTo fetch the vaccine-related posts, a manual examination of randomly selected 500 tweets was carried out to identify the popular hashtags relevant to the vaccine conversation. It was found that the hashtags “covid19vaccine” and “coronavirusvaccine” were the two popular hashtags used to discuss the communications related to COVID-19 vaccines. 23,575 global tweets available in public domain were retrieved through “Twitter Application Programming Interface” (API), using “Orange Software”, an open-source machine learning, data visualization and data mining toolkit. The study was confined to the tweets posted in English language only. The default data cleaning and preprocessing techniques available in the “Orange Software” were applied to the dataset, which include “transformation”, “tokenization” and “filtering”. The “Valence Aware Dictionary for sEntiment Reasoning” (VADER) tool was used for classification of tweets to determine the tweet sentiments (positive, neutral and negative) as well as the degree of sentiments (compound score also known as sentiment score). To assess the influence/impact of tweets account wise (verified and unverified) and sentiment wise (positive, neutral, and negative), the retweets and likes, which offer a sort of reward or acknowledgment of tweets, were used.FindingsA gradual decline in the number of tweets over the time is observed. Majority (11,205; 47.52%) of tweets express positive sentiments, followed by neutral (7,948; 33.71%) and negative sentiments (4,422; 18.75%), respectively. The study also signifies a substantial difference between the impact of tweets tweeted by verified and unverified users. The tweets related to verified users have a higher impact both in terms of retweets (65.91%) and likes (84.62%) compared to the tweets tweeted by unverified users. Tweets expressing positive sentiments have the highest impact both in terms of likes (mean = 10.48) and retweets (mean = 3.07) compared to those that express neutral or negative sentiments.Research limitations/implicationsThe main limitation of the study is that the sentiments of the people expressed over one single social platform, that is, Twitter have been studied which cannot generalize the global public perceptions. There can be a variation in the results when the datasets from other social media platforms will be studied.Practical implicationsThe study will help to know the people's sentiments and beliefs toward the COVID-19 vaccines. Sentiments that people hold about the COVID-19 vaccines are studied, which will help health policymakers understand the polarity (positive, negative, and neutral) of the tweets and thus see the public reaction and reflect the types of information people are exposed to about vaccines. The study can aid the health sectors to intensify positive messages and eliminate negative messages for an enhanced vaccination uptake. The research can also help design more operative vaccine-advocating communication by customizing messages using the obtained knowledge from the sentiments and opinions about the vaccines.Originality/valueThe paper focuses on an essential aspect of COVID-19 vaccines and how people express themselves (positively, neutrally and negatively) on Twitter.

Fraud prevention initiatives in the Nigerian public sector

2018 ◽  
Vol 25 (2) ◽  
pp. 527-544 ◽  
Author(s):  
Rabiu Abdullahi ◽  
Noorhayati Mansor
Keyword(s):  
Public Sector ◽  
Structural Equation ◽  
Equation Modeling ◽  
Control Mechanisms ◽  
Fraud Triangle ◽  
Fraud Prevention ◽  
Content Type ◽  
The Public ◽  
The Government ◽  
Triangle Theory

Purpose Detecting and preventing fraud are challenging and risky tasks, especially in a fast developing economy such as Nigeria. The efforts become crucial in the government sectors, as they involve public’s trust and resources. The purpose of this study is to examine the relationships between the fraud incidence and the elements of fraud triangle theory (FTT) with the aim of combating current fraud outrages in the Nigerian public sector. Design/methodology/approach A survey was conducted and 302 questionnaires were distributed to the staff of the departments of accounting, internal auditing and investigation of ten selected ministries, departments and agencies of Kano State, Nigeria. Structural equation modeling (SEM) was used to analyze the data. Findings The study reveals a significant relationship between three elements of FTT and fraud incidences in the Nigerian public sectors (p-value < 0.001 for pressure and opportunity and p-value = 0.024 for rationalization). Practical implications The findings of the study are useful for forensic accountants and the Nigerian anti-graft bodies to enhance existing control mechanisms in fraud prevention initiatives. The research also contributes to bridge the gap in academic theory and empirical study related to FTT. Social implications Fraud scandals can cause public’s frustration, damage the reputation and integrity of the ruling government and result in negative image of the public sector. Originality/value Accordingly, the study suggests a salary scale reform (SSR) in the Nigerian public sector and improvement in fringe benefits to increase employees’ standard of living. The study concludes with recommendations to enhance fraud awareness and training programs to the government employees.

Accounting for gaming in the time of plague: COVID-19 in Macau

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Carlos Noronha ◽  
Jieqi Guan ◽  
Sandy Hou In Sio
Keyword(s):  
Critical Event ◽  
Gaming Industry ◽  
Content Type ◽  
The Public ◽  
The Social ◽  
Social Account ◽  
The Government ◽  
The Impact ◽  
Practical Implications

Purpose While the COVID-19 virus has been spreading worldwide, some studies have related the pandemic with various aspects of accounting and therefore emphasized the importance of accounting research in understanding the impact of COVID-19 on society as a whole. Recent studies have looked into such an impact on various industries such as retail and agriculture. The current study aims at applying a sociological framework, sociology of worth (SOW), to the gaming industry in Macau, the largest operator of state-allowed gambling and entertainment in China, which will allow for its development during the COVID-19 pandemic to be charted. Design/methodology/approach The study uses the theory of SOW as a framework and collects data from various sources, such as the government, gaming operators and the public, to create timelines and SOW frameworks to analyze the impact of the virus on the gaming industry and the society as a whole. Findings Detailed content analysis and the creation of different SOW matrices determined that the notion of a “lonely economy” during a time of a critical event may be ameliorated in the long term through compromises of the different worlds and actors of the SOW. Practical implications Though largely theory-based, this study offers a thorough account of the COVID-19 incident for both the government and the gaming industry to reflect on and to consider new ways to fight against degrowth caused by disasters or crises. Social implications The SOW framework divides society into different worlds of different worths. The current study shows how the worths of the different worlds are congruent during normal periods, and how cracks appear between them when a sudden crisis, such as COVID-19, occurs. The article serves as a social account of how these cracks are formed and how could they be resolved through compromise and reconstruction. Originality/value This study is a first attempt to apply SOW to a controversial industry (gaming) while the effects of the COVID-19 pandemic are ongoing. It offers a significant contribution to the social accounting literature through its consideration of the combination of unprecedented factors in a well-timed study that pays close attention to analyses and theoretical elaboration.

scholarly journals The Effects of Self-Esteem and Influence of Friends via Social Media on Body Image Amongst Children

2019 ◽  
Vol 10 (5) ◽  
pp. 40
Author(s):  
Arman Hj Ahmad ◽  
Izian Idris ◽  
Regina Moy Li Jing
Keyword(s):  
Social Media ◽  
Body Image ◽  
Sampling Technique ◽  
Theoretical Implication ◽  
Self Esteem ◽  
The Body ◽  
The Self ◽  
Snowball Sampling ◽  
Comparison Theory ◽  
The Government

Introduction: With the rise and fall of many communication platforms embedded into our everyday lives and the on-going maturity of the digitalization era, social media usage has tremendously increased over the past decade. The purpose of this research is to identify to what extent self-esteem and the influence of friends’ impact children's perception of their body image through social media and how powerful social media in influencing the body image of children.Methodology: The theoretical implication of this study is to expand the usage of Signalling theory, Sociocultural theory and Social Comparison theory towards better explaining children’s behaviours and the factors that impact children view of their body image. 282 children were recruited using the snowball sampling technique and data collected were analysed using Smart-PLS to see the impacts and relationship between all variables.Results: This study found that the self-esteem and friends do impacts body comparison on social media. However, the self-esteem is negatively correlated. The study also identified that there is a significance direct relationship between the direct impacts of self-esteem and friends towards the body image. On the other hand, the social media is found to have no direct impact on body image.Conclusion/- and Recommendations: This study provides a better insight for the government on the importance of regulation of advertisements particularly via social media and for the society at large to create a more socially supportive environment for adolescents to communicate and help them grow their mind-set on the acceptable and realistic standards of beauty as well as contributes to the existing knowledge on the role of social media and adds knowledge to how powerful social media in giving impacts to body image among adolescences.

scholarly journals Toleransi Tanpa Batas: Outlook Agamawan dan Kebijakan Migrasi Suku Batak Kristen ke Pedalaman Duri Bengkalis

2019 ◽  
Vol 3 (1) ◽  
pp. 1-28
Author(s):  
Hamdan Daulay
Keyword(s):  
Sampling Technique ◽  
Research Approach ◽  
Data Display ◽  
Snowball Sampling ◽  
Religious Intolerance ◽  
The Social ◽  
Religious Dialogue ◽  
Migration Program ◽  
Data Source ◽  
The Government

This study aims to explain the concept of policy that needs to be implemented by the government in counteracting of religious intolerance. Based on the factors of population equality and economic prosperity, the government must be regarding the socio-religious aspect of the migration program in the interior of Duri Bengkalis, Riau. In order to realize the ideals of national social development, the portrait of the process of migrating Christian Bataks’ to the interior of Duri must be an outlook for the social conflicts that occur. Highlighting the case of intolerance between Christian Bataks’ and Malay Muslim tribes Duri is important to be contextually examined through a research approach. As a literacy for developing unlimited tolerance in the frame of pluralism, it is very appropriate if this study is analyzed using the perspective of the sociology of development. The process of developing nation-building through a migration program, I take field data through qualitative research. The data source was taken directly to the informant with the snowball sampling technique. After the data were analyzed by the process of data reduction, data display, and conclusion, I found that government policy was not optimal in accommodating the migration program. There are still occur caused by the inferior of people for the meaning of pluralism. Although in general, the community has lived up to the philosophy of Pancasila, these implications are lowly in everyday life. Efforts to reduce conflicts that occur in Bengkalis, the government needs to develop a roadmap for policies on religious dialogue. Religious harmony is very important. It is impossible to realize tolerance without limits if the supporting instruments are not a priority agenda. Especially in areas prone to an inter-religious conflict which are actually caused by economic disparity and political oligarchy.Studi ini bertujuan untuk menjelaskan tentang konsep kebijakan yang perlu diterapkan oleh pemerintah dalam menangkal intoleransi beragama. Selain faktor pemerataan penduduk dan kesejahteraan ekonomi, penting kiranya pemerintah memperhatikan aspek sosial-keagamaan atas kasus migrasi yang terjadi di pedalaman Duri Bengkalis, Riau. Agar cita-cita pembangunan sosial secara nasional dapat terwujud, potret proses migrasi suku Batak Kristen ke pedalaman Duri harus menjadi outlook atas konflik sosial yang terjadi. Menyoroti kasus intoleransi antara suku Batak Kristen dan Muslim Melayu Duri menjadi penting untuk ditelaah secara kontekstual melalui pendekatan riset. Sebagai acuan mengembangkan toleransi tanpa batas dalam bingkai pluralisme, sangat pantas jika kajian ini, dianalisis menggunakan perspektif sosiologi pembangunan. Proses mengembangkan pembangunan bangsa melalui program migrasi, penulis mengambil data lapangan melalui penelitian kualitatif. Sumber data diambil langsung kepada informan dengan teknik snowball sampling. Setelah data dianalisis dengan proses reduksi data, display data, dan penarikan kesimpulan, penulis menemukan optimalnya kebijakan pemerintah dalam mengakomodir program migrasi. Hal utama yang menjadi pemicunya adalah masih rendahnya masyarakat memahami makna pluralisme. Walaupun secara umum masyarakat sudah menghayati falsafah Pancasila, tetapi masih rendahnya implikasi tersebut dalam kehidupan sehari-hari. Upaya meredam konflik yang terjadi di Bengkalis, pemerintah perlu menyusun roadmap kebijakan tentang dialog agama. Kerukunan agama sangat penting ditegakkan. Mustahil dapat mewujudkan sikap toleransi tanpa batas jika instrumen pendukungnya bukan menjadi agenda prioritas. Terutama di daerah-daerah yang rawan konflik antar umat beragama yang sejatinya disebabkan oleh faktor kesenjangan ekonomi dan oligarki politik.

scholarly journals Trust local knowledge

2020 ◽  
Vol 16 (2) ◽  
Author(s):  
Sally Hett
Keyword(s):  
Mental Health ◽  
Public Sector ◽  
Young People ◽  
Local Knowledge ◽  
Social Impact ◽  
Risk Averse ◽  
The Public ◽  
The Social ◽  
The Government

I was excited. When I started working I was excited about the social impact mandate inherent in the public sector – how good! Then, as my work led me into the depths of the public sector’s limitations, I was swallowed by despair. As an advisor on the Government Inquiry into Mental Health and Addiction I was a sponge to the pain of the country. I heard the pain in young people, solo mothers, whänau, refugees of not being heard, seen or supported. The reality of slow, siloed, under-resourced and overly risk-averse agencies was undeniable.

scholarly journals COMMUNICATION EFFECTIVENESS OF SURABAYA CITY GOVERNMENT THROUGH TWITTER AND FACEBOOK

2021 ◽  
Vol 19 (1) ◽  
pp. 170-182
Author(s):  
Saodatul Qhamariyah ◽  
Achmad Nurmandi
Keyword(s):  
Social Media ◽  
City Government ◽  
Accurate Information ◽  
Communication Effectiveness ◽  
The Public ◽  
The Social ◽  
Information And Communication ◽  
The Government ◽  
Social Media Tool ◽  
Better Than

Advances in information and communication technology encourage the government as a stakeholder to have social media accounts. Likewise, the community is also required to have social media as a means of communication. The importance of social media has a very significant impact, especially in the field of government, for example as a medium in conveying suggestions and complaints from the public to the government or vice versa. Twitter and Facebook are some of the social media that are very popular with Indonesians. Including the Surabaya City Government, to support and develop policy programs made, they use this social media tool as an effective medium of communication. The purpose of this study was to determine the level of effectiveness of Surabaya city government communication via Twitter and Facebook. The research method used is descriptive qualitative by utilizing the Nvivo application to process the data. In this study, there are several assessment indicators used as benchmarks, namely (1) Accuracy, (2) Creativity, (3) Activeness, (4) Interaction, (5) Transparency. From the research results, it is known that the effectiveness of communication via Twitter is better than Facebook in terms of accurate information, creativity, activeness, and transparency. Meanwhile, in terms of interaction, Facebook is higher. Therefore, the Government is required to be even more innovative in conveying information to the public, so that people have an interest in knowing information about government and policies that have been announced.

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