Employee loyalty and counter-productive work behaviour among employees in the Indian hospitality sector

2019 ◽  
Vol 11 (4) ◽  
pp. 438-448
Author(s):  
Rishipal
Keyword(s):  
Middle Level ◽  
Primary Data ◽  
National Capital Region ◽  
Employee Loyalty ◽  
High Tendency ◽  
Content Type ◽  
Productive Work ◽  
National Capital ◽  
The Status ◽  
Hospitality Sector

Purpose The purpose of this study is to identify the characteristics of employee loyalty and counter-productive work behaviour (CWB) among employees working in the Indian hospitality sector. The study also compared the status of employee loyalty among managers, who exhibit either very high and or very low traits of CWB. The study also examined the factors responsible for the high tendency of employee loyalty and for that of CWB. Design/methodology/approach Primary data were collected by using questionnaire and interview methods from employees and managers working in hotels situated in the National Capital Region (NCR), Delhi, India. A sample of total 220 junior and middle level managers and other employees was taken and a selected sample was tested for tendencies of employee loyalty and CWB and analyzed to interpret the findings. Findings The findings reveal that the tendency of employee loyalty among managers in the hospitality sector was high, whereas the status of CWB was low. Results also predicted that the tendency of employee loyalty was high among the managers with low traits of counter-productive behaviour and very low among managers with a higher tendency of CWB. Factors such as compensation and benefits, job security and growth and satisfaction were found to be responsible for high tendency of employee loyalty; the controlling of factors such as ignoring or arguing with others, physically damaging organizational property, stealing organizational or employee’s property, intentionally working slowly, doing work incorrectly, neglecting to follow procedures, taking longer breaks than allowed, coming late and leaving early was responsible for a high degree of CWB. Research limitations/implications This study was conducted by involving lower and middle level hospitality sector managers in the NCR Delhi region only. To generalize the findings effectively, a more comprehensive study should be conducted that also involves senior level managers. Originality/value There are relatively few prior studies of the factors addressed in this study which has sought to explore an under-research aspect of workplace behaviour.

Gaps in customer satisfaction with digital wallets: challenge for sustainability

2018 ◽  
Vol 37 (6) ◽  
pp. 442-451 ◽  
Author(s):  
Ramesh Kumar Bagla ◽  
Vivek Sancheti
Keyword(s):  
Ease Of Use ◽  
Data Matrix ◽  
Primary Data ◽  
Satisfaction Level ◽  
National Capital Region ◽  
Content Type ◽  
Capital Region ◽  
National Capital ◽  
Transaction Security ◽  
Digital Wallets

Purpose The purpose of this paper is to examine the factors responsible for growing popularity of digital wallets in India and sustainibility challenges faced by this innovative product on account of gaps between expectations of the users and their satisfaction level with leading wallet brands like Paytm, Freecharge, Mobikwik and Oxigen. Design/methodology/approach The descriptive research is based on primary data collected with the help of a structured questionnaire from 313 respondents in National Capital Region of Delhi chosen through non-probability convenience sampling. The collected data were converted into data matrix using SPSS 23.0 software and inferential analysis was done. Findings Attractive cashback and rewards, ease of use, instant money transfer without using cash, relatively higher transaction security as compared to credit/debit cards and absence of any transaction fee are the factors responsible for growing use of digital wallets. However, there are gaps between customers’ expectations and the satisfaction level which pose a challenge for sustainibility of digital wallets. Research limitations/implications The study is limited to National Capital Region of Delhi for a specified set of factors considered important for customers’ satisfaction. Originality/value This paper offers fresh insights into the gaps between Indian customers’ expectations their satisfaction level with the leading digital wallet brands operating in India, which can be used to bridge these gaps for ensuring their long-term sustainability in a competitive environment.

Public sector entrepreneurship in South Africa

2019 ◽  
Vol 8 (4) ◽  
pp. 500-512
Author(s):  
Boris Urban ◽  
Mmapoulo Lindah Nkhumishe
Keyword(s):  
South Africa ◽  
Public Sector ◽  
South African ◽  
Middle Level ◽  
Primary Data ◽  
Content Type ◽  
The Public ◽  
Provision Of Services ◽  
Efficiency And Effectiveness ◽  
Organisational Factors

Purpose Many unanswered questions remain regarding the authors’ understanding of how entrepreneurship can be fostered in the public sector. To fill this knowledge gap, the purpose of this paper is to conduct an empirical investigation to determine the relationship between different organisational factors and entrepreneurial orientation (EO) in the South African public sector. Design/methodology/approach Primary data are sourced from middle-level managers at municipalities in the three largest provinces across South Africa. Hypotheses are statistically tested using regression analyses. Findings Results reveal that the organisational antecedents of structure and culture explain a significant amount of variation in the EO dimensions of innovativeness, risk taking and proactiveness. Additionally, the findings on organisational rewards converge with an emerging stream of research which highlights that while rewards works well to motivate individuals in the private sector, they are negatively correlated with entrepreneurship in the public sector. Research limitations/implications The study implications relate to the efficiency and effectiveness of service delivery of municipalities in South Africa. Due to increases in community protest actions, it is necessary not only to maximise efficiency in the provision of services, but also to innovate and be proactive in order to achieve more with less resources. Originality/value By investigating previously unrelated factors in the public sector, the authors create closer conceptual and empirical links between the role of organisational factors and each of the EO dimensions. Furthermore, the study takes place in a relatively under-researched entrepreneurship and public sector context.

Collection development of electronic resources in management libraries of India

2016 ◽  
Vol 35 (3) ◽  
pp. 73-83 ◽  
Author(s):  
Manpreet Kaur ◽  
Paramjeet Kaur Walia
Keyword(s):  
Collection Development ◽  
National Capital Region ◽  
Electronic Resource ◽  
Content Type ◽  
National Capital ◽  
Significant Research ◽  
Resource Collection ◽  
Information Professionals ◽  
Management Institutions ◽  
Selection Of

Purpose The main purpose of this paper is to examine the current practices related to e-resource collection development in management libraries of India with special reference to the National Capital Region (NCR) of Delhi with some constructive suggestions for improvement in this area. Design/methodology/approach A well-structured questionnaire was administered to the librarians of the nine management libraries under study. Findings The management libraries are actively involved in building e-resource collection. The budget allocation for purchase of e-resources has increased progressively over the years in majority of the libraries. The factors that, to a great extent, affect selection of e-resources include quality, subject coverage, license agreements and vendor support. The study found that libraries associated with management institutions such as ABS, DMS-IITD, FMS, BIMECH and FSM need to add more management-related databases. Research limitations/implications The paper restricts the study exclusively to e-resources as the type of material and the librarians of nine major management institutions of NCR of Delhi as the respondents in its scope of discussion. Practical implications The study is of great importance to information professionals of similar management institutions in India. The recommendations made could also help solve some of the challenges that are being faced. Originality/value Very little is known about the electronic resource collection development practices followed in management institutes’ libraries of India owing to lack of significant research undertaken on the topic. This study is, therefore, significant because its findings fill up the existing knowledge gap in this area.

Awareness and willingness towards Islamic banking among Muslims: An Indian perspective

2017 ◽  
Vol 10 (1) ◽  
pp. 92-101 ◽  
Author(s):  
Jamid Ul Islam ◽  
Zillur Rahman
Keyword(s):  
Islamic Banking ◽  
National Capital Region ◽  
Informative Advertising ◽  
Muslim Population ◽  
Content Type ◽  
National Capital ◽  
Research Gap ◽  
First Time ◽  
Potential Customers ◽  
Indian Perspective

Purpose This study aims to explore the awareness and willingness of Muslim Indians toward Islamic banking. Subsequent to financial crises during the past few decades, Islamic banking has attained global acceptance and has gained a momentum in emerging economies as a substitute for the conventional (interest-based) banking. As India ranks third in terms of Muslim population globally, it is quite spontaneous to analyze the concept of Islamic banking in an Indian perspective. Design/methodology/approach To collect data, adopting purposive sampling, a sample of 290 Indian Muslims was surveyed in Delhi National Capital Region of India using a self-structured questionnaire. Appropriate statistical tools were applied to analyze the data. Findings The results concede that majority of the respondents lack an understanding of how Islamic banking works. The results further concede that majority of the respondents are willing to go for Islamic banking if informed properly and offered better customer experience. The results suggest that Islamic banking organizations need to frame effective communication strategies to increase awareness among the populace about how Islamic banking operates. Practical implications If approached strategically, one would expect India to be a huge market for Islamic banking. By offering a preliminary understanding about the awareness and willingness of Indian Muslims, this study can prove helpful for organizations to design and deliver informative advertising campaigns to inform potential customers about Islamic banking operations and to ensure the ability to provide efficient service before starting the operations in any country for the first time. Originality/value By exploring the awareness and willingness of Indian Muslims, the current study takes an important research gap into account and, therefore, enriches the existing Islamic banking literature.

scholarly journals IMPACT OF COVID-19 ON E-BUSINESS IN NATIONAL CAPITAL REGION (INDIA)

2021 ◽  
Vol 4 (2) ◽  
pp. 49-55
Keyword(s):  
Primary Data ◽  
The Internet ◽  
National Capital Region ◽  
Capital Region ◽  
Social Distancing ◽  
Corona Virus ◽  
Different Types ◽  
National Capital ◽  
Upward Slope ◽  
Staying At Home

E business is a model of business or transaction of commercial nature that includes sharing information across the internet. Since the outbreak of the corona virus pandemic there is an upward slope of E commerce graph and digital solutions. E commerce is most considered and chosen way of purchasing different types of products nowadays. Furthermore, during this pandemic, the norms of social distancing and staying at home are pushing the customers towards E business. This study has an objective to determine the growth of E business due to the corona virus pandemic. This study examines the growth of e-business due to COVID-19 pandemic and also analyses whether e-business became the substitute source of traditional marketing or not. This study is based on primary data collected from more than 500 people residents of National Capital Region (India).

scholarly journals An empirical study to analyse impact of demographic factors on consumer perception towards e-payments with reference to national capital region, india

2020 ◽  
Vol 10 (3) ◽  
pp. 41-46
Author(s):  
Kapil Mohan Garg ◽  
Twinkle Goyal
Keyword(s):  
Sampling Method ◽  
Demographic Factors ◽  
Primary Data ◽  
Extensive Literature ◽  
Technological Advancement ◽  
National Capital Region ◽  
Snowball Sampling ◽  
Capital Region ◽  
National Capital ◽  
The Impact

In the present world, smartphones play an important role in the daily life of people. Technological advancement has made smartphones as devices where mobile users can make money transactions or payment by using applications installed on the smartphone. It’s no secret that people today are digital natives. In this technology-driven society, paying for a cappuccino using a pay-and-go method or buying a sweatshirt with a one-click model, has become the norm. Backing away from cash, they drive innovation in the digital payments industry. That’s the reason digital-driven payments become one of the trends ripe in this digital push era.The research is an attempt at analyzing the impact of demographic factors on consumer selection of the mode of payment along with an understanding of what people think about the idea of paying online and up to what extent they find it more convenient. It is also about knowing factors that affect the consumer’s decision to adopt mobile wallets and various risks and challenges faced by the users of the mobile wallet. An extensive literature review is also done and a lot of information is collected from different sources. In this research, the primary data is collected from the people of the National Capital Region. For this research, the convenience sampling method and snowball sampling method of non-probability sampling is used. The tool used for the collection of data and making of questionnaires is google forms and data is collected from 215 respondents. For tabulation and analysis of data, analytical tools like Microsoft Excel and SPSS is used.

Identifying Managerial Competencies in the Indian Banking Sector

2015 ◽  
Vol 4 (1) ◽  
Author(s):  
Rina Pandey ◽  
Rajnish Kumar Misra
Keyword(s):  
Literature Review ◽  
Banking Sector ◽  
Banking Industry ◽  
Middle Level ◽  
Future Research ◽  
National Capital Region ◽  
Managerial Competencies ◽  
Customer Base ◽  
Indian Context ◽  
National Capital

In todays liberalized & globalized banking environment, managerial competencies have been considered very important concept. These competencies help in improved customer satisfaction which ultimately leads to enhanced customer base. The objective of the present study is to identify the competencies which are important for middle level managers in the banking industry, particularly in the Indian context. The objective was determined with the help of a survey which was administered to various banking professionals in the National Capital Region. The first part of the paper deals with the current situation of the Indian banking industry, concept of competency and managerial competencies, and literature review on managerial competencies. The second part deals with the survey carried out and the outcomes obtained as a result of it. Finally, the paper concludes with the limitations of the study and comes up with the areas in which future research can be carried out.

Multi-Group Moderation Analysis for Relationship between Knowledge Sharing Orientation and Business Performance

2016 ◽  
pp. 1463-1481
Author(s):  
Sandeep Vij ◽  
Rayees Farooq
Keyword(s):  
Knowledge Management ◽  
Knowledge Sharing ◽  
Business Performance ◽  
Service Sector ◽  
Positive Impact ◽  
Middle Level ◽  
Successful Implementation ◽  
National Capital Region ◽  
Firm Age ◽  
National Capital

This paper examines the moderating effect of firm age on relationship between knowledge sharing orientation and business performance. Convenience sample of 274 firms from manufacturing and service sector was taken as sample for the study from National Capital Region (NCR) and Punjab State of India. The survey questionnaire was administered to the managerial level employees (C.E.O's, top level and middle level managers who were key decision makers in the organizations). The findings show that the knowledge sharing orientation exhibits a positive impact on business performance; firm age does not moderate the relationship between knowledge sharing orientation and business performance. The findings of the research will help knowledge management researchers as well as practitioners develop a better understanding of the role of knowledge sharing in successful implementation of knowledge management programs.

The TVET Scenario and Challenges Faced by the SAARC Nations

2017 ◽  
pp. 107-127
Author(s):  
Sumedha Tyagi
Keyword(s):  
Regional Cooperation ◽  
Labour Force ◽  
Skill Training ◽  
Work Productivity ◽  
Vocational Education And Training ◽  
Primary Data ◽  
National Capital Region ◽  
Course Content ◽  
Knowledge Based ◽  
National Capital

The chapter aimed at examining the technical and vocational education and training (TVET) issues across South Asian Association for Regional Cooperation (SAARC) countries with a view to understanding current scenario and challenges faced by them in terms of skilling their population in order to reap demographic dividend. It helped comprehend the skill issue in the context of globalization and sought to scrutinize how the skilling efforts that have moved on to central stage in all countries are regarded an important growth driver in knowledge based globalized economy. It explored the theme in a much wider context across nations and clearly brings out that these nations have a scarcity of trained workforce resulting in low work productivity, inadequately trained faculty, irrelevance of course content low industry involvement in TVET and terribly low institutional training capacity, TVET systems being too supply driven and far-removed from market demand. The chapter's inquiry based on primary data collected from the National Capital Region of India revealed this phenomenon clearly. The methodology combined both primary data with that of secondary data to support our hypotheses formulated in the study. The study has direct policy implications to India and other SAARC countries that the challenges to provide skill training are enormous in view of its complexity and heterogeneity of labour force. Continuous up gradation of skills is, therefore, paramount necessity in the context of globalized milieu. Unless numerous technical and vocational courses are qualitatively improved to make them marketable, these would continue to become less relevant to the needs of market.

Innovation orientation and its relationship with business performance: moderating role of firm size

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rayees Farooq ◽  
Sandeep Vij ◽  
Jaspreet Kaur
Keyword(s):  
Firm Size ◽  
Structural Equation ◽  
Business Performance ◽  
Equation Modeling ◽  
National Capital Region ◽  
Confirmatory Factor Analyses ◽  
Content Type ◽  
National Capital ◽  
Managerial Level ◽  
The Relationship

Purpose The study aims to test the relationship between innovation orientation (INO) and business performance. It also explores the moderating effect of firm size on the relationship between INO and business performance. Design/methodology/approach A purposive sample of 278 firms (manufacturing and service) was taken from the National Capital Region and the Punjab state of India. The survey questionnaire was administered to two to three managerial-level employees from each of the 278 firms. Exploratory and confirmatory factor analyses were used to validate the INO and business performance scales. The hypotheses were tested using multi-group moderation analysis and structural equation modeling. Findings The study shows that INO has a significant positive effect on business performance. The results have indicated that firm size (based on the number of employees) moderates the relationship between INO and business performance. However, firm size (based on investment) does not moderate the relationship between INO and business performance. Originality/value The study is an attempt to synthesize the fragmented results testing innovation–performance relationship using firm size as a moderator on the relationship between INO and business performance and provides insights for both academicians and practitioners.

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