Optimal Worker Selection for Maximizing Quality-of-Service of Online Food Delivery System

2019 ◽  
Author(s):  
Farhana Huq ◽  
Nahar Sultana ◽  
Sujan Sarkar ◽  
Md. Abdur Razzaque ◽  
Mosaddek Hossain Kamal Tushar
Keyword(s):  
Quality Of Service ◽  
Delivery System ◽  
Food Delivery ◽  
Worker Selection ◽  
Selection For

scholarly journals Service quality performance measurement provided by a vegan savoury snacks company: application of the Servqual tool on orders through a food delivery App

2021 ◽  
Vol 8 (1) ◽  
pp. 1-14
Author(s):  
Rafael de Almeida Martarello ◽  
◽  
Mariana Roman Oliveira ◽  
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Positive Result ◽  
Food Delivery ◽  
Organizational Dynamics ◽  
Quality Of Services ◽  
Quality Performance ◽  
Client Expectations ◽  
Perception Of Quality

Distant relationships with the client have gained predominance and become necessary during the period of social distancing. Faced with this new scenario, it has become essential to measure the quality of services provided in relation to consumer expectations and requirements. The aim of this study is to assess the quality of services of a vegan company which provides fried and baked savories through a delivery app. To collect data on the quality of service provided by the micro business, interviews and direct observation were used as well as the completion of the SERVQUAL questionnaire by the consumers. Analysis of this data showed a positive result in the large majority of the evaluated aspects and client expectations of this kind of service were identified. Most criteria were positively influenced by the delivery app. We can therefore conclude that the service offered contributes in a positive way to the client’s perception of quality of service. It should also be mentioned that most of the criteria are influenced by the delivery app, thus highlighting it as a relevant tool for organizational dynamics.

scholarly journals Keputusan Penggunaan Layanan GoFood Selama Masa Pandemi Covid-19

2021 ◽  
Vol 9 (2) ◽  
pp. 71-80
Author(s):  
Muhammad Muiz Ikram
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Descriptive Analysis ◽  
Food Delivery ◽  
Decision Variable ◽  
Purchasing Decision ◽  
Test Tool ◽  
Pls Analysis ◽  
Inferential Analysis

Abstract This research is a quantitative study of the most popular food delivery service in Indonesia, GoFood. The objective of this research is to prove whether the Purchasing Decision on GoFood services is influenced by the variables of Lifestyle, Service Quality, and Promotion. The population drawn from the research object was GoFood consumers who used services during the Covid-19 Pandemic. The number of samples in this study were 100 respondents. The author uses descriptive analysis and inferential analysis with the PLS analysis test tool. The output obtained in this study shows that the Lifestyle and Service Quality variables have a positive-significant influence on the Purchasing Decision variable. For the promotion variable, the purchasing decision is not influenced by the promotional variables in a positive-significant manner. Keywords: Lifestyle; Quality of Service; Promotion; and Purchasing Decision   Abstrak JIMKES   Jurnal Ilmiah Manajemen Kesatuan Vol. 1 No. 1, 2013 pp. 93-112 STIE Kesatuan ISSN 2337 – 7860     Penelitian ini merupakan penelitian kuantitatif dari suatu layanan pesan antar makanan terpopuler di Indonesia yaitu GoFood. Objektif yang ingin dicapai pada penelitian ini adalah untuk membuktikan apakah Keputusan Pembelian pada layanan GoFood dipengaruhi dengan variabel Gaya Hidup, Kualitas Layanan, dan Promosi. Populasi yang diambil dari objek penelitian merupakan konsumen GoFood yang menggunakan layanan selama masa Pandemi Covid-19. Jumlah sampel pada penelitian ini adalah 100 responden. Penulis menggunakan analisis deskriptif dan analisis inferensial dengan alat uji analisis PLS. Keluaran yang didapatkan pada penelitian ini menunjukan variabel Gaya Hidup dan Kualitas Layanan memiliki pengaruh positif-signifikan terhadap variabel Keputusan Pembelian. Untuk variabel promosi, Keputusan Pembelian tidak dipengaruhi oleh varibel promosi secara positif-signifikan. Kata kunci: Gaya Hidup; Kualitas Layanan; Promosi; dan Keputusan Pembelian.

Cooperative Coalition Selection for Quality of Service Optimization in Cluster-Based Capillary Networks

2018 ◽  
Vol 12 (2) ◽  
pp. 1700-1708 ◽  
Author(s):  
Liumeng Song ◽  
Kok Keong Chai ◽  
Yue Chen ◽  
Jonathan Loo ◽  
John Schormans
Keyword(s):  
Quality Of Service ◽  
Capillary Networks ◽  
Selection For ◽  
Service Optimization

Analisis Kualitas Pelayanan Dalam Pelaksanaan Tera Dan Tera Ulang Alat Ukur, Timbang, Takar Dan Perlengkapannya (UTTP) Pada Bidang Perdagangan Dinas Koperasi, Perindustrian Dan Perdagangan Kabupaten Pacitan

2016 ◽  
Vol 3 (2) ◽  
pp. 159-173
Author(s):  
Susi Minarsih ◽  
Ary Sutrischastini
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Level Of Service ◽  
Research Use ◽  
Validity And Reliability ◽  
Analysis Instrument ◽  
Service Execution ◽  
Traditional Market ◽  
Convenience Sampling

The aims of this study are to measure the level of service quality and how to improve the quality of service execution in re-measurement tera and tera of UTTP in Commerce On duty Co-Operation, Industrial and Commerce Of Sub-Province of Pacitan. This research’s object is traditional market of Minulyo Pacitan as mains market in Sub-Province of Pacitan with 100 perpetrator people of sample as user/owner of UTTP (ukur,timbang, takar, dan perlengkapannya) with method intake of sampel by Convenience Sampling. The technique of collecting data uses questionnaires and direct interview. This research use qualitative analysis instrument test of validity and reliability to know valid or not and reliabel or not about the questions of questionnaire. Then, this research was done with Servqual method as instrument to do measurement of service quality. The measurement of service quality in Servqual method pursuant to five service dimension that is tangibles, responsiveness, realibility, assurance, and empathy. This research will be measured of gap 5 that is difference among performance and its expectation. Ad for yielded gap from a enumeration of Servqual 5 gap, -146 progressively lower him mount the quality of given service activities. Therefore, its needs the existence of priority repair of service quality, in this case is service of remeasurement tera and tera of UTTP at biggest difference or gap that is at variable of Responsiveness ( Energy Listen carefully) and attribute that has smallest difference that is – 0.44 at dimension question of variable of Tangibles ( Evidence Physical). Keyword: Quality Of Service, Method of Service Quality.

PENGARUH KUALITAS PELAYANAN DAN PROMOSI TERHADAP PERLUASAN PANGSA PASAR PRODUK DANA TALANGAN HAJI DI BANK SYARIAH MANDIRI KCP UJUNGBERUNG DAN KCP RANCAEKEK BANDUNG

2018 ◽  
Vol 2 (1) ◽  
pp. 1-15
Author(s):  
Intan Nurrachmi
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Market Share ◽  
Significant Influence ◽  
Strong Correlation ◽  
T Test ◽  
Market Expansion ◽  
Difference Constraints ◽  
Branch Office

This study departs from the hajj bailout financing facility which is a booming product because of the customer's interest, but in this case there is a difference in the target achievement between Bank Syariah Mandiri (BSM) Ujungberung KCP which is less successful in improving the hajj bailout products while the Rancaekek KCP is very superior in one consolidation Ahmad Yani Branch Office Bandung. This is what is interesting for researchers to carry out this research, the difference constraints include service quality and promotion factors. This phenomenon raises problems that must be examined, namely how the influence of service quality and promotion of market share expansion products hajj bailouts at Bank Syariah Mandiri KCP Ujungberung and KCP Rancaekek Bandung. This study aims academically to contribute in the study of Islamic economics in worksheets, especially the quality of service and promotion of market share expansion and practically expected to be able to provide input to all employees of BSM KCP Ujungberung regarding the quality of service and promotion of market expansion of bailout products. Hajj that has been successfully carried out by BSM KCP Rancaekek.The conclusion of this study is that there is a significant influence of service quality on the expansion of market share by 53.3% with a strong correlation of 0.730 and through t test, where t counts at 8.245 (> t table), then H_0 is rejected and H_i is accepted. Furthermore, there is a significant influence of promotion on the expansion of market share by 30.3% with a moderate / sufficient correlation of 0.550 through t test, where t counts is 4.219 (> t table), then H_ (0) is rejected and H_i is accepted. Then there is a significant influence of service quality and promotion simultaneously to the expansion of market share by 60.6% and a strong correlation of 0.784 and through Test F, where F count is 67.023 (> F table), then 〖H〗 _ ( 0) rejected and H_i accepted.

PENGARUH KUALITAS INFORMASI DAN KUALITAS LAYANAN TERHADAP SIKAP DALAM PENGGUNAAN SISTEM APLIKASI DENGAN KEMUDAHAN PENGGUNAAN SEBAGAI VARIABEL INTERVENING PADA JASA TRANSPORTASI ONLINE (GOJEK) DI YOGYAKARTA

2019 ◽  
Vol 27 (2) ◽  
pp. 119-133
Author(s):  
Putri Aprilia Isnaini ◽  
Ida Bagus Nyoman Udayana
Keyword(s):  
Social Media ◽  
Quality Of Service ◽  
Information Quality ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Quality Of Services ◽  
Quality Of Information ◽  
Transportation Services ◽  
Application Systems

This writing is done to determine the effect of information quality and service quality on attitudes in the use of application systems with the ease of use of the system as an intervining variable in online transportation services (gojek) in Yogyakarta. The sample in this study is customers who use online motorcycle transportation services in Yogyakarta. The sampling technique uses accidental sampling technique. Data collection is done by distributing online questionnaires through the Goegle form and distributed with social media such as WhatsApp and Instagram on a 1-4 scale to measure 4 indicators. The results of this study show 1) the quality of information affects the ease of use, 2) the quality of service affects the ease of use, 3) the quality of information influences attitudes in use, 4) the quality of services does not affect attitudes in use, and 5) ease of use attitude in use.

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan Britama Pada Bank BRI Cabang Fatmawati

Liquidity ◽  
2018 ◽  
Vol 1 (1) ◽  
pp. 72-80
Author(s):  
Viva Faronika ◽  
Asriyal Asriyal
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Acceptable Level ◽  
Level Of Service ◽  
Level Of Satisfaction ◽  
Service Policies ◽  
Improve Service Quality ◽  
Relationship Of

If the customer is greater than acceptable level of service, the cutomer is not satisfied. Conversely, if an acceptable level of service greater than the expectations of customers, the customer will be satisfied. This means that if Bank BRI branch Fatmawati can improve service quality to its customer it will affect the level of satisfaction. In this research found evidence that, in terms of the creation of quality services, Bank BRI branch Fatmawati is one of the branches that participate to implement the established policies and service in accordance with the exiting service standard in the banking world. Amount of influence the determination of quality of service policies applied by the Bank BRI branch Fatmawati indicated by r2. r2 value only 45 % and the rest 55 % influenced by other variables not studied. Meanwhile, the variable relationship of service quality to customer satisfaction can be seen from the values r = 0,67. This shows the value of the correlation coefficient between the variables of service quality to customer satisfaction. This means there are strong relationships between the independent variable X (quality of service) to the dependent variable Y (customer satisfaction). Since r = 0,67 (67 %) greater then 50 %.

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