scholarly journals User satisfaction with Dental Specialty Centers in Brazil: Proposal of satisfaction index and associated factors

2021 ◽  
Vol 50 (1) ◽  
pp. 67-73
Author(s):  
Naiana Braga Silva ◽  
Suilane Gomes Martiniano ◽  
Andreia Medeiros Rodrigues Cardoso ◽  
Yuri Wanderley Cavalcanti ◽  
Nilcema Figueiredo ◽  
...  
Keyword(s):  
User Satisfaction ◽  
Associated Factors ◽  
Satisfaction Index

Methodology for Setting a Mexican User Satisfaction Index for Social Programs

2015 ◽  
Vol 5 (1) ◽  
Author(s):  
Odette Lobato-Calleros ◽  
Humberto Rivera ◽  
Hugo Serrato ◽  
María Elena Gómez ◽  
Ignacio Méndez Ramírez
Keyword(s):  
User Satisfaction ◽  
Social Programs ◽  
Satisfaction Index

scholarly journals Analysis of User Satisfication with Graduates in Statistical Study Program Universitas Terbuka

Jurnal Varian ◽  
2021 ◽  
Vol 5 (1) ◽  
pp. 29-38
Author(s):  
Siti Hadijah Hasanah ◽  
Dewi Juliah Ratnaningsih
Keyword(s):  
Performance Analysis ◽  
User Satisfaction ◽  
Positive Attitude ◽  
Statistical Study ◽  
Gap Analysis ◽  
Tracer Study ◽  
Study Program ◽  
Satisfaction Index ◽  
User Expectations ◽  
Fishbein Model

Revolution 4.0 requires the Universitas Terbuka Statistics study program to change the educational curriculum that aims to produce quality graduate competencies. Therefore, to collect informationand evaluate the competence of graduates, it is necessary to conduct tracer study research on each graduate. This study aims to measure user satisfaction with graduate competencies using Gap analysis, Importance-Performance Analysis (IPA), Customer Satisfaction Index (CSI), and a multi-attribute Fishbein model. Based on the value of Gap and Science, the main priority that must be improved by graduates to meet user expectations is the ability to solve problems, generate ideas, and be able to present the results of these ideas in the form of reports/journals. The value of the level of suitability between user satisfaction and the importance of the ability of graduates is very good at 92.87% and a CSI value of 78.25%, which means that overall user satisfaction with graduates is good, besides thatbased on the results of the multi-attribute Fishbein model, an Ao value of 158.20 which means that graduate users have a positive attitude towards the abilities of UT Statistics program graduates.

scholarly journals Evaluasi Kepuasan Pelayanan Pengguna Aplikasi OPAC Perpustakaan STMIK AMIKOM Yogyakarta

2015 ◽  
Vol 1 (1) ◽  
pp. 46
Author(s):  
Fatimah Nur Arifah ◽  
Abidarin Rosidi ◽  
Hanif Al Fatta
Keyword(s):  
Performance Analysis ◽  
User Satisfaction ◽  
Ease Of Use ◽  
Public Access ◽  
End User ◽  
Improve Performance ◽  
Five Dimensions ◽  
Satisfaction Index ◽  
Level Of Satisfaction ◽  
End User Computing

Penelitian ini bertujuan untuk mengetahui dan mengukur tingkat kepuasan pengguna terhadap aplikasi Online Public Access Catalog (OPAC) pada Perpustakaan STMIK AMIKOM Yogyakarta. Subjek penelitian ini ialah mahasiswa yang terdaftar sebagai anggota perpustakaan dan objek penelitian ini adalah aplikasi OPAC Perpustakaan STMIK AMIKOM Yogyakarta. Analisis data dalam penelitian ini menggunakan diagram Importance Performance Analysis (IPA) dipadukan dengan Indeks Kepuasan Pengguna (IKP) didasarkan pada indikator-indikator dari lima dimensi End User Computing Satisfaction yaitu isi (content), keakuratan (accuracy), bentuk (format), kemudahan penggunaan (ease of use) dan ketepatan waktu (timeliness). Hasil penelitian menunjukkan pengguna OPAC Perpustakaan STMIK AMIKOM Yogyakarta cukup puas dengan hasil perhitungan IKP 78,01 %. Penelitian ini diharapkan dapat memberi masukan pada pengelola OPAC sebagai bahan acuan untuk meningkatkan kinerja OPAC.This study aims to identify and measure the level of satisfaction of users of the application Online Public Access Catalog (OPAC) in the library STMIK AMIKOM Yogyakarta. These subjects are students who are registered as members of the library and the object of this study is OPAC STMIK Library AMIKOM Yogyakarta. Analysis of the data in this study using a diagram of Importance Performance Analysis (IPA) which is combined with User Satisfaction Index (IKP) based on the five dimensions of End User Computing Satisfaction; content, accuracy, format, ease of use and timeliness. The results showed users of OPAC STMIK AMIKOM Yogyakarta quite satisfied with the results of the calculation IKP 78.01%. This research is expected to provide input to the manager of the OPAC as a reference to improve performance of the OPAC.

scholarly journals EVALUASI KESESUAIAN PASAR RAKYAT KABUPATEN BOGOR BERBASIS KEBUTUHAN PENGGUNA

2020 ◽  
Vol 14 (2) ◽  
pp. 305-324
Author(s):  
Luksi Paryatno ◽  
Ernan Rustiadi ◽  
Netti Tinaprilla
Keyword(s):  
Performance Analysis ◽  
Customer Satisfaction ◽  
User Satisfaction ◽  
Government Regulation ◽  
Management Policy ◽  
Market Condition ◽  
Class Iii ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
Traditional Market

Abstrak Pasar rakyat merupakan salah satu sumber Pendapatan Asli Daerah (PAD) di Kabupaten Bogor. Pembangunan pasar mengacu pada Perda Kota Bogor No.11 Tahun 2012 dengan memperhatikan kebutuhan masyarakat di sekitarnya supaya dapat dimanfaatkan secara optimal. Penelitian ini bertujuan untuk melihat kesesuaian kondisi pasar rakyat dengan SNI pasar dan kebutuhan penggunanya. Fasilitas yang dievalusi yaitu sarana prasarana, kebersihan, keamanan, dan aksesibilitas dengan analisis deskriptif terhadap persentase kesesuaian kondisi eksisting dengan SNI pasar. Metode Important Performance Analysis (IPA) digunakan untuk mengukur indeks kepentingan dan kinerja fasilitas pasar serta metode Customer Satisfaction Index (CSI) untuk mengukur indeks kepuasan pengguna terhadap pasar. Hasil penelitian menunjukkan bahwa belum ada pasar yang 100%  sesuai dengan SNI Pasar Rakyat. Berdasarkan persepsi pengguna, terdapat 4 fasilitas penting yang harus diperhatikan pengelola yaitu jumlah hidran air, lokasi hidran air, jumlah CCTV, dan lokasi CCTV. Masih diperlukan kebijakan dalam pengelolaan dan perbaikan pada fasilitas yang tersedia di sebagian besar pasar rakyat yang ada di Kabupaten Bogor, dimana secara keseluruhan tingkat kepuasan pengguna terhadap pasar rakyat kelas I dan kelas II masuk pada kriteria cause for concern dan pada pasar kelas III masuk pada kriteria poor dengan rata-rata kepuasan secara keseluruhan pasar sebesar 70 %. Kata Kunci: Pasar Rakyat, Analisis Kepentingan, Tingkat Kepuasan, IPA dan CSI, SNI Abstract Traditional market is one of revenue source (PAD) in Kabupaten Bogor. The market development must refer to Bogor local government regulation No. 11 Tahun 2012 and incorporate the needs of society around them to be optimize maximally. This study aims to  find the consistency of the traditional market condition against SNI on market and the needs of the users. The evaluated facilities are the condition of infrastructure, cleanliness, security, and accessibility. Analysis using have been carried out with a method of descriptive heading for measuring the percentage of the consistency of the exsisting traditional market condition with SNI Pasar. A method of Important Performance Analysis (IPA) used to measure performance index of interest and facilities as wel as a method of customer satisfaction index (CSI) for measuring user satisfaction index to the traditional market. The results showed that there was no market that was 100% in accordance with the SNI Pasar Rakyat. Based on the users perception, there are 4 important facilities that must be considered which are the number of water hydrants, the location of water hydrants, the number of CCTVs, and the location of CCTV. Therefore, market management policy is still needed to improve management and facilities at traditional market in Kabupaten Bogor, where overall user satisfaction to the market class I and class II in on the cause for concern and on class III markets enters at the poor overall satisfaction with an average of 70%. Keywords: Traditional Market, Performance Analysis, Customer Satisfaction, IPA and CSI, SNI JEL Classification: F12, F13, F1

scholarly journals Analysis of User Satisfaction with Online Education Platforms in China during the COVID-19 Pandemic

Healthcare ◽  
2020 ◽  
Vol 8 (3) ◽  
pp. 200 ◽  
Author(s):  
Tinggui Chen ◽  
Lijuan Peng ◽  
Xiaohua Yin ◽  
Jingtao Rong ◽  
Jianjun Yang ◽  
...  
Keyword(s):  
Online Education ◽  
User Satisfaction ◽  
Virus Disease ◽  
Personal Factors ◽  
Web Crawler ◽  
Face To Face ◽  
Satisfaction Index ◽  
Education Platform ◽  
Bp Neural Network Model

The outbreak of Corona Virus Disease 2019 (COVID-19) in various countries at the end of last year has transferred traditional face-to-face teaching to online education platforms, which directly affects the quality of education. Taking user satisfaction on online education platforms in China as the research object, this paper uses a questionnaire survey and web crawler to collect experience data of online and offline users, constructs a customer satisfaction index system by analyzing emotion and the existing literature for quantitative analysis, and builds aback propagation (BP) neural network model to forecast user satisfaction. The conclusion shows that users’ personal factors have no direct influence on user satisfaction, while platform availability has the greatest influence on user satisfaction. Finally, suggestions on improving the online education platform are given to escalate the level of online education during the COVID-19 pandemic, so as to promote the reform of information-based education.

The Mexican user satisfaction index: a case study applied to a social program

2013 ◽  
Vol 25 (4) ◽  
pp. 384-398 ◽  
Author(s):  
Odette Lobato‐Calleros ◽  
Humberto Rivera ◽  
Hugo Serrato ◽  
Elena Gómez ◽  
Paola Cervantes
Keyword(s):  
User Satisfaction ◽  
Social Program ◽  
Satisfaction Index

scholarly journals User Satisfaction Analysis of Primary Care Information Systems in Semarang City with EUCS Model

2018 ◽  
Vol 7 (2) ◽  
pp. 120-125
Author(s):  
Asih Prasetyowati ◽  
Roro Kushartanti
Keyword(s):  
Primary Care ◽  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Ease Of Use ◽  
End User ◽  
Cross Sectional ◽  
Satisfaction Index ◽  
Care Information ◽  
End User Computing

Abstract   Primary Care Information System (P-Care) is used at the first level health facility (FKTP) for the service of patients of the National Health Insurance. The purpose of this study was to determine the success of using the P-Care information system by evaluating the system using the End User Computing Satisfaction (EUCS) Model. This is a cross-sectional survey research with Primary Care information system objects. The variables studied were the user satisfaction factors of the p-care information system including content aspects, accuracy, format, ease of use, and timeliness. The research subjects were primary care information system operators with 61 FKTPs as samples. Data were analyzed using descriptive analytical methods. P-care application user satisfaction index was 75.5 (satisfied category). This shows that respondents generally have received the primary care information system. The lowest index on A1 (system accuracy), C1 (accuracy of information), and T1&2 (timeliness of information). The lowest average user satisfaction index is on aspects of system accuracy and timeliness. To improve the index of primary care information system user satisfaction, the BPJS needs to improve system monitoring, increase feedback and increase report output. FKTP can develop a bridging P-Care system and structuring the medical record system to be more effective and efficient.   Keywords : information systems, user satisfaction, primary care, EUCS Model     Abstrak   Sistem Informasi Primary Care (P-Care) digunakan pada fasilitas kesehatan tingkat pertama (FKTP) untuk pelayanan pasien Jaminan Kesehatan Nasional (JKN).  Kepuasan pengguna aplikasi P-Care merupakan faktor penting dalam kinerja sistem informasi. Tujuan penelitian ini adalah mengetahui keberhasilan penggunaan sistem informasi p-care dengan melakukan evaluasi sistem menggunakan End User Computing Satisfaction (EUCS) Model. Jenis penelitian adalah penelitian survey bersifat cross sectional dengan obyek sistem informasi Primary Care. Variabel yang diteliti adalah faktor kepuasan pengguna sistem informasi p-care meliputi aspek content, accuracy, format, ease of use, dan timeliness. Subyek penelitian adalah operator sistem informasi primay care dengan 61 sampel FKTP. Data dianalisis dengan cara diskriptif analitik. Indeks kepuasan pengguna aplikasi P-care adalah 75,5 (kategori puas). Hal ini menunjukkan bahwa responden secara umum sudah menerima sistem informasi primay care.  Indeks terendah pada A1 (akurasi sistem), C1 (ketepatan informasi), dan T1&2 (ketepatan waktu informasi). Rata-rata indeks kepuasan pengguna paling rendah pada aspek akurasi sistem dan ketepatan waktu. Untuk meningkatkan indeks kepuasan pengguna sistem informasi primary care, maka pihak BPJS perlu meningkatkan monitoring sistem, meningkatkan feedback dan penambahan output laporan. FKTP dapat mengembangkan sistem bridging p-care dan penataan sistem rekam medis untuk pelayanan pasien yang lebih efektif dan efisien.   Kata kunci : sistem informasi, kepuasan pengguna, primary care, EUCS Model

scholarly journals IMPLEMENTASI METODE WEBQUAL DAN CUSTOMER SATISFACTION INDEX UNTUK MENGEVALUASI WEBSITE PERGURUAN TINGGI NEGERI DI BANDAR LAMPUNG

2020 ◽  
Vol 7 (1) ◽  
pp. 57
Author(s):  
Tristiyanto Tristiyanto ◽  
Deviana Saputri ◽  
Muhammad Iqbal
Keyword(s):  
Customer Satisfaction ◽  
User Satisfaction ◽  
Performance Testing ◽  
Three Dimensions ◽  
State Universities ◽  
State University ◽  
Satisfaction Index ◽  
Website Usability ◽  
Customer Satisfaction Index

<p>This study provides an overview of the quality of six state University website services in Bandar Lampung which refered to three dimensions, website usability, information quality, and interaction quality website. This study also used the Customer Satisfaction Index (CSI) method to determine the level of user satisfaction. In addition, to improve the usability of a website, website performance testing was performed using automatic tools. The result of this research find that the quality of website services is influenced by the content on the website. The result of CSI analysis on the website of state Universities in Bandar Lampung are satisfied with the website service at each state University in Bandar Lampung. Based on the results of the usability evaluation using automatic tools on the website, it is known that the website of state Universities in Bandar Lampung is good enough as evidenced by the page load time value which was less the three seconds.</p><p><strong>Keywords</strong>: Quality of Website Service, WebQual, CSI, Usability</p><p>Penelitian ini mengkaji kualitas layanan pada enam website universitas negeri di Bandar Lampung dengan menggunakan metode Webqual yang merujuk pada 3 hal yaitu – website usability, kualitas informasi dan kualitas interaksi website. Kepuasan pengguna diukur menggunakan metode Customer Satisfaction Index (CSI). Untuk meningkatkan website usability dilakukan website performance tes menggunakan alat otomatis. Hasil dari penelitian ini memperlihatkan kualitas layanan website dipengaruhi oleh konten website. Sedangkan hasil Analisa CSI pada website universitas negeri di Bandar Lampung adalah memuaskan untuk setiap website universitas tersebut. Berdasarkan hasil evaluasi usability, website universitas negri di Bandar Lampung menunjukkan sudah cukup baik dengan waktu load halaman kurang dari tiga detik.</p><p><strong>Kata Kunci</strong>: Kualitas Layanan Website, WebQual, CSI, Usability</p><p><br /><br /></p>

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