scholarly journals Analysis of User Satisfication with Graduates in Statistical Study Program Universitas Terbuka

Jurnal Varian ◽  
2021 ◽  
Vol 5 (1) ◽  
pp. 29-38
Author(s):  
Siti Hadijah Hasanah ◽  
Dewi Juliah Ratnaningsih
Keyword(s):  
Performance Analysis ◽  
User Satisfaction ◽  
Positive Attitude ◽  
Statistical Study ◽  
Gap Analysis ◽  
Tracer Study ◽  
Study Program ◽  
Satisfaction Index ◽  
User Expectations ◽  
Fishbein Model

Revolution 4.0 requires the Universitas Terbuka Statistics study program to change the educational curriculum that aims to produce quality graduate competencies. Therefore, to collect informationand evaluate the competence of graduates, it is necessary to conduct tracer study research on each graduate. This study aims to measure user satisfaction with graduate competencies using Gap analysis, Importance-Performance Analysis (IPA), Customer Satisfaction Index (CSI), and a multi-attribute Fishbein model. Based on the value of Gap and Science, the main priority that must be improved by graduates to meet user expectations is the ability to solve problems, generate ideas, and be able to present the results of these ideas in the form of reports/journals. The value of the level of suitability between user satisfaction and the importance of the ability of graduates is very good at 92.87% and a CSI value of 78.25%, which means that overall user satisfaction with graduates is good, besides thatbased on the results of the multi-attribute Fishbein model, an Ao value of 158.20 which means that graduate users have a positive attitude towards the abilities of UT Statistics program graduates.

The effect of quality service on costumer satisfaction in Bitung Oceanic Fishing Port, Indonesia

2016 ◽  
Vol 4 (1) ◽  
pp. 11
Author(s):  
Recky Pangemanan ◽  
Effendi P. Sitanggang ◽  
Jardie A. Andaki
Keyword(s):  
Performance Analysis ◽  
Customer Satisfaction ◽  
Quantitative Methods ◽  
Gap Analysis ◽  
Document Preparation ◽  
Clean Water ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
Fish Catch ◽  
Supply Equipment

Title (Bahasa Indonesia): Pengaruh kualitas layanan terhadap kepuasan pengguna jasa di Pelabuhan Perikanan Samudera (PPS) Bitung, Indonesia This study evaluates the effect of service quality on the service users’ utilization in the Ocean Fisheries Port (OFP) of Bitung, Indonesia. It employed 3 quantitative methods,Customer Satisfaction Index (CSI), Importance Performance Analysis and Gap Analysis. From 14 services, there were 13 services categorized as satisfactory services. It means that Ocean Fisheries Port of Bitung has performed well in most of its functions. The unsatisfactory one was clean water service. To increase the users’ level of satisfaction in the OFP of Bitung, improvement needs to be done in the services of ship arrival and departure document preparation, fishing vessel log book inspection, recommendation for subsidized fuel use, fish catch certification, port hygiene, entrance ticket, information building rental, electricity, clean water supply, equipment rental, and mooring. Penelitian tentang pengaruh kualitas layanan terhadap kepuasan pengguna jasa di Pelabuhan Perikanan Samudera (PPS) Bitung, Indonesia, telah dilakukan. Dengan mengunakan 3 metode kuantitatif, yaitu Customer Satisfaction Index (CSI), Importance Performance Analysis dan Gap Analisis, didapat hasil sebagai berikut: dari 14 layanan, terdapat 13 layanan yang mendapatkan predikat puas meskipun tidak ada yang sangat memuaskan. Ini dapat diartikan, bahwa PPS Bitung telah melakukan tugas pokok dan fungsinya dengan baik. Hanya ada satu pelayanan yang kurang memuaskan, yaitu pelayanan air bersih. Untuk meningkatkan kepuasan pengguna jasa/stakeholder di PPS Bitung, maka perbaikan perlu dilakukan terhadap pelayanan persiapan dokumen kedatangan dan keberangkatan kapal, log book penangkapan ikan, rekomendasi bahan bakar minyak solar subsidi, sertifikat hasil tangkapan ikan, kebersihan kolam pelabuhan dan kebersihan pelabuhan, pas masuk, sewa lahan bangunan informasi, jasa listrik, jasa air bersih, sewa peralatan, dan tambat labuh.

scholarly journals Evaluasi Kepuasan Pelayanan Pengguna Aplikasi OPAC Perpustakaan STMIK AMIKOM Yogyakarta

2015 ◽  
Vol 1 (1) ◽  
pp. 46
Author(s):  
Fatimah Nur Arifah ◽  
Abidarin Rosidi ◽  
Hanif Al Fatta
Keyword(s):  
Performance Analysis ◽  
User Satisfaction ◽  
Ease Of Use ◽  
Public Access ◽  
End User ◽  
Improve Performance ◽  
Five Dimensions ◽  
Satisfaction Index ◽  
Level Of Satisfaction ◽  
End User Computing

Penelitian ini bertujuan untuk mengetahui dan mengukur tingkat kepuasan pengguna terhadap aplikasi Online Public Access Catalog (OPAC) pada Perpustakaan STMIK AMIKOM Yogyakarta. Subjek penelitian ini ialah mahasiswa yang terdaftar sebagai anggota perpustakaan dan objek penelitian ini adalah aplikasi OPAC Perpustakaan STMIK AMIKOM Yogyakarta. Analisis data dalam penelitian ini menggunakan diagram Importance Performance Analysis (IPA) dipadukan dengan Indeks Kepuasan Pengguna (IKP) didasarkan pada indikator-indikator dari lima dimensi End User Computing Satisfaction yaitu isi (content), keakuratan (accuracy), bentuk (format), kemudahan penggunaan (ease of use) dan ketepatan waktu (timeliness). Hasil penelitian menunjukkan pengguna OPAC Perpustakaan STMIK AMIKOM Yogyakarta cukup puas dengan hasil perhitungan IKP 78,01 %. Penelitian ini diharapkan dapat memberi masukan pada pengelola OPAC sebagai bahan acuan untuk meningkatkan kinerja OPAC.This study aims to identify and measure the level of satisfaction of users of the application Online Public Access Catalog (OPAC) in the library STMIK AMIKOM Yogyakarta. These subjects are students who are registered as members of the library and the object of this study is OPAC STMIK Library AMIKOM Yogyakarta. Analysis of the data in this study using a diagram of Importance Performance Analysis (IPA) which is combined with User Satisfaction Index (IKP) based on the five dimensions of End User Computing Satisfaction; content, accuracy, format, ease of use and timeliness. The results showed users of OPAC STMIK AMIKOM Yogyakarta quite satisfied with the results of the calculation IKP 78.01%. This research is expected to provide input to the manager of the OPAC as a reference to improve performance of the OPAC.

scholarly journals EVALUASI KESESUAIAN PASAR RAKYAT KABUPATEN BOGOR BERBASIS KEBUTUHAN PENGGUNA

2020 ◽  
Vol 14 (2) ◽  
pp. 305-324
Author(s):  
Luksi Paryatno ◽  
Ernan Rustiadi ◽  
Netti Tinaprilla
Keyword(s):  
Performance Analysis ◽  
Customer Satisfaction ◽  
User Satisfaction ◽  
Government Regulation ◽  
Management Policy ◽  
Market Condition ◽  
Class Iii ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
Traditional Market

Abstrak Pasar rakyat merupakan salah satu sumber Pendapatan Asli Daerah (PAD) di Kabupaten Bogor. Pembangunan pasar mengacu pada Perda Kota Bogor No.11 Tahun 2012 dengan memperhatikan kebutuhan masyarakat di sekitarnya supaya dapat dimanfaatkan secara optimal. Penelitian ini bertujuan untuk melihat kesesuaian kondisi pasar rakyat dengan SNI pasar dan kebutuhan penggunanya. Fasilitas yang dievalusi yaitu sarana prasarana, kebersihan, keamanan, dan aksesibilitas dengan analisis deskriptif terhadap persentase kesesuaian kondisi eksisting dengan SNI pasar. Metode Important Performance Analysis (IPA) digunakan untuk mengukur indeks kepentingan dan kinerja fasilitas pasar serta metode Customer Satisfaction Index (CSI) untuk mengukur indeks kepuasan pengguna terhadap pasar. Hasil penelitian menunjukkan bahwa belum ada pasar yang 100%  sesuai dengan SNI Pasar Rakyat. Berdasarkan persepsi pengguna, terdapat 4 fasilitas penting yang harus diperhatikan pengelola yaitu jumlah hidran air, lokasi hidran air, jumlah CCTV, dan lokasi CCTV. Masih diperlukan kebijakan dalam pengelolaan dan perbaikan pada fasilitas yang tersedia di sebagian besar pasar rakyat yang ada di Kabupaten Bogor, dimana secara keseluruhan tingkat kepuasan pengguna terhadap pasar rakyat kelas I dan kelas II masuk pada kriteria cause for concern dan pada pasar kelas III masuk pada kriteria poor dengan rata-rata kepuasan secara keseluruhan pasar sebesar 70 %. Kata Kunci: Pasar Rakyat, Analisis Kepentingan, Tingkat Kepuasan, IPA dan CSI, SNI Abstract Traditional market is one of revenue source (PAD) in Kabupaten Bogor. The market development must refer to Bogor local government regulation No. 11 Tahun 2012 and incorporate the needs of society around them to be optimize maximally. This study aims to  find the consistency of the traditional market condition against SNI on market and the needs of the users. The evaluated facilities are the condition of infrastructure, cleanliness, security, and accessibility. Analysis using have been carried out with a method of descriptive heading for measuring the percentage of the consistency of the exsisting traditional market condition with SNI Pasar. A method of Important Performance Analysis (IPA) used to measure performance index of interest and facilities as wel as a method of customer satisfaction index (CSI) for measuring user satisfaction index to the traditional market. The results showed that there was no market that was 100% in accordance with the SNI Pasar Rakyat. Based on the users perception, there are 4 important facilities that must be considered which are the number of water hydrants, the location of water hydrants, the number of CCTVs, and the location of CCTV. Therefore, market management policy is still needed to improve management and facilities at traditional market in Kabupaten Bogor, where overall user satisfaction to the market class I and class II in on the cause for concern and on class III markets enters at the poor overall satisfaction with an average of 70%. Keywords: Traditional Market, Performance Analysis, Customer Satisfaction, IPA and CSI, SNI JEL Classification: F12, F13, F1

scholarly journals ANALISIS KEPUASAN PENGGUNA LULUSAN PROGRAM STUDI PENDIDIKAN AGAMA KRISTEN SEKOLAH TINGGI AGAMA KRISTEN NEGERI KUPANG TAHUN 2019

2019 ◽  
Author(s):  
Marsi Bombongan Rantesalu
Keyword(s):  
Quality Assurance ◽  
Religious Education ◽  
User Satisfaction ◽  
Scientific Work ◽  
Internal Quality ◽  
Tracer Study ◽  
Study Program ◽  
Quality Assurance Agency ◽  
Internal Quality Assurance ◽  
Study Process

The Tracer Study process at STAKN Kupang has not run well. Documents about graduate users cannot be obtained at the Department or the Internal Quality Assurance Agency (LPMI). This makes it difficult to get information from Graduates about the existence of STAKN Kupang Graduates. Though it is very important in relation to the preparation of the curriculum and in filling the instrument during Accreditation.This is the background of the writer to do the Study Tracer for the user of Graduates. Therefore the authors in this study are interested in examining the response of graduate users to the graduates of STAKN Kupang and discuss them in Scientific work with the title, "Analysis of Graduation User Satisfaction Study Program of STAKN Kupang Christian Religious Education in 2019"

scholarly journals SIKAP DAN KEPUASAN KONSUMEN RUMAH MAKAN “XXX” LAMONGAN DI BANDAR LAMPUNG

2020 ◽  
Vol 8 (4) ◽  
pp. 712
Author(s):  
Rinty Azaria ◽  
Sudarma Widjaya ◽  
Maya Riantini
Keyword(s):  
Performance Analysis ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Sampling Method ◽  
Satisfaction Level ◽  
Case Study Method ◽  
Product Attributes ◽  
Satisfaction Index ◽  
Fishbein Model

This study aims to explore the consumers’ attitudes and satisfaction toward restaurant. This research is conducted at "XXX" Lamongan Restaurant in Bandar Lampung. Data collection was carried out in January-February 2019 by the case study method employing the number of respondents of 60 people who were selected by nonprobability sampling method. The data were analyzed using Multiatribut Fishbein Model, Customer Satisfaction Index and Importance Performance Analysis. The results of this research showed that food taste has the highest score of consumers attitude toward restaurant. The satisfaction level of the restaurant has the value of 83.73%, included to the very satisfied category. The restaurant has been implementing the product attributes that were suitable with consumers’ wishes.Key words : consumer, restaurant, satisfaction

scholarly journals Penilaian Situs E-Government Dengan Metode Webqual Dan Importance Performance Analysis

2017 ◽  
Vol 17 (2) ◽  
pp. 92
Author(s):  
Yudha Koessala Puja Andhika
Keyword(s):  
Performance Analysis ◽  
Community Participation ◽  
User Satisfaction ◽  
Research Result ◽  
Quantitative Approach ◽  
Satisfaction Index ◽  
Monitoring Programs ◽  
Service Interaction ◽  
The Government ◽  
Index Value

Lapor.go.id is a website to aspirate and complaints were easily accessible and integrated in order to increase community participation in monitoring programs and the performance of the government to implementation of public development and services. This research was descriptive quantitative approach using WEBQUAL dimensions namely usability, information, and service interaction that were assessed based on the perspective of performance and importance. Besides that, this research was conducted to investigate the user satisfaction on the website’s performances. Based on the research result shows that users are satisfied with the website’s performance with the satisfaction index value of 73.02%. Beside that, It is known that the website’s attributes of poorly performing and need to be improved are attributes related to the website’s interfaces, website’s competency, updated informations, detailed informations, and information that is easily understood.

scholarly journals USABILITY APLIKASI ANDROID HONDA e-Care DENGAN USE QUESTIONNAIRE DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA)

2021 ◽  
Vol 20 (2) ◽  
pp. 135-144
Author(s):  
Kudiantoro Widianto
Keyword(s):  
Performance Analysis ◽  
Customer Service ◽  
Gap Analysis ◽  
Android Application ◽  
Digital Map ◽  
Periodic Maintenance ◽  
The Future ◽  
User Expectations ◽  
Maintenance Schedules

Honda Pondok Pinang, which is located on Jl. Ciputat Raya No.80 Pondok Pinang, South Jakarta, in customer service using an android application called HONDA e-Care. HONDA e-Care is very helpful in making it easier for consumers to access Honda service services. Customers can book services at Honda dealers online, get notifications of periodic maintenance schedules, and search for the nearest dealer from a location that can be seen on a digital map by first accessing the Honda e-Care application. But consumers often also face problems, such as when booking a service, but the ongoing booking service does not appear. Until now, no one has conducted research on the quality of the Honda e-Care application. This study aims to measure the extent of the usability of the HONDA e-Care android application and provide suggestions for developing the HONDA e-Care application in the future. Based on the gap analysis, it was found that in general the HONDA e-Care android application on the Honda Pondok Pinang was not satisfied with the quality of the current applications. Based on the IPA analysis, the priority scale for improving the quality of the HONDA e-Care android application can be mapped where quadrant I is the highest priority scale according to the user's perspective, namely: [2], [5], [7], [8] and [9]. These four items must be upgraded immediately by the manager to meet user expectations.

scholarly journals Penerapan Importance Performance Analysis (IPA) Untuk Mengukur Kualitas Indeks Kepuasan Masyarakat (IKM) Layanan Balai Besar Inseminasi Buatan Singosari-Malang

2020 ◽  
Vol 13 (1) ◽  
pp. 49-57
Author(s):  
Rini Hermawati
Keyword(s):  
Performance Analysis ◽  
Artificial Insemination ◽  
Gap Analysis ◽  
Survey Methods ◽  
Quality Performance ◽  
Satisfaction Index ◽  
Priority Mapping ◽  
And Performance ◽  
Very High

This study aims to (1) know and analyze the quality and service satisfaction on Artificial Insemination (AIC) Singosari based application Importance Performance Analysis (IPA), (2) to determine the quality of people's satisfaction on service Center for Artificial insemination (AIC) Singosari by Community Satisfaction Index (HPI). The study used a descriptive quantitative survey methods. The population is at BBIB Singosari service users. Acidental samples using sampling techniques with the number of respondents 150 people. Mechanical data using questionnaires and interviews. The analysis is IKM, Gap Analysis and IPA. The results showed: (1) Elements of SME value interests quality levels; A conversion 3,946 SMEs; 98.65, very high SME category means satisfactory service. The level of quality performance IKM value; 4.256 conversions; 106.4, category Very important, so the intervals above 100.00 on a performance level of "A" / Very Good. (2) The results of the study of Interest and Performance with priority mapping IPA there are aspects that need to be improved to make it better. That is; realiability, performance conformity -1.1, -0.1 tangibles, empathy suitability -0.4 performance. To obtain follow-priority repairs by BBIB Singosari.

scholarly journals Analisis Kualitas Pelayanan Terminal Kargo di Bandar Udara Juwata Tarakan

WARTA ARDHIA ◽  
2017 ◽  
Vol 41 (1) ◽  
pp. 29
Author(s):  
Sitti Subekti ◽  
Muhammad Herry Purnama
Keyword(s):  
Quality Of Service ◽  
Performance Analysis ◽  
Customer Satisfaction ◽  
Gap Analysis ◽  
Aviation Industry ◽  
Service Improvement ◽  
Service Users ◽  
Satisfaction Index ◽  
Customer Satisfaction Index

Air freight transport is a promising business along with the development of the aviation industry in Indonesia. This promising word is indicated with the prospect of air transportation in which both passengers and cargo have positive growth trend so that adequate quality of service is needed. This study was conducted to assess the quality of service of the cargo terminal at Tarakan Juwata Airport based on the perception of service users. This study uses the Servqual model with 5 dimensions consisting of 17 service attributes. There are 37 samples of service users (shippers) who were randomly selected. Importance Performance Analysis, gap analysis and Customer Satisfaction Index were used to analyze the data. The results indicate 4 service attributes requiring high priority in service improvement. Gap analysis of 5 dimensions of service shows a negative value. It means that the performance of the cargo terminal is still below its level of importance. Dimensions of tangible and empathy are the dimensions of service with the highest gap value of -0.93. Customer Satisfaction Index of cargo terminal services is 71.94 % which means that cause for concern from the service provider/the operator of cargo terminal. Keywords: Model Servqual, Importance Performance Analysis, Analisis Gap, Customer Satisfaction Index. Bisnis angkutan kargo udara merupakan usaha yang menjanjikan sesuai dengan berkembangnya industri penerbangan di Indonesia. Hal ini ditunjukkan dengan prospek angkutan udara yang cukup baik dari sisi pertumbuhan penumpang dan kargo sehingga dibutuhkan kualitas pelayanan yang memadai. Penelitian ini dilakukan untuk menilai kualitas pelayanan terminal kargo di Bandar Udara Juwata Tarakan berdasarkan persepsi pengguna jasa. Penelitian ini menggunakan Model Servqual dengan 5 dimensi yang terdiri dari 17 atribut jasa. Terdapat 37 sampel pengguna jasa (shipper) yang terpilih secara acak. Importance Performance Analysis, analisis gap dan Customer Satisfaction Index digunakan untuk menganalisis data. Hasil analisis menunjukkan terdapat 4 atribut jasa yang memerlukan prioritas utama perbaikan pelayanan. Analisis gap terhadap 5 dimensi pelayanan menunjukkan nilai negatif. Hal ini berarti kinerja terminal kargo tersebut masih berada di bawah tingkat kepentingan penggunanya. Dimensi bukti fisik (tangible) dan empati merupakan dimensi pelayanan dengan nilai gap paling tinggi sebesar -0.93. Indek kepuasan konsumen pelayanan terminal kargo sebesar 71.94% yang berarti memerlukan perhatian (cause for concern) dari penyedia jasa/pengelola terminal kargo. Kata kunci: Model Servqual, Importance Performance Analysis, Analisis Gap, Customer Satisfaction Index

scholarly journals ANALISIS PENGELOLAAN ASET TETAP PADA GEDUNG KEUANGAN NEGARA MANADO DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA)

2019 ◽  
Vol 19 (10) ◽  
Author(s):  
Kristian Payangan ◽  
Rosalina A.M. Koleangan ◽  
Tri Oldy Rotinsulu
Keyword(s):  
Economic Growth ◽  
Performance Analysis ◽  
Customer Satisfaction ◽  
Asset Management ◽  
User Satisfaction ◽  
Management Team ◽  
State Budget ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
Level Of Satisfaction

ABSTRAKTingkat Pertumbuhan ekonomi di negara kita sangat bergantung kepada besar kecilnya Anggaran Pendapatan Belanja Negara (APBN) Pemerintah. APBN merupakan motor pengerak pertumbuhan ekonomi dimana pemerintah mengalokasikan anggarannya untuk mewujudkan program-program yang telah dirancang dalam rangka mensejahterahkan rakyat dengan menyediakan lapangan kerja, menyediakan dan membangun sarana dan prasarana serta infrastruktur, menyediakan layanan pendidikan dan kesehatan dan pembangunan manusia serta membiayai pelaksanaan tugas dan fungsi pemerintah lewat Kementerian/Lembaga. Mengingat APBN yang sifatnya terbatas sementara kebutuhan akan anggaran yang cukup banyak,.Penelitian ini bertujuan untuk mendeskripsikan pelaksanaan pengelolaan aset yang dilakukan oleh Tim Pengurus Aset pada Gedung Keuangan Negara (GKN) Manado dan menganalisis tingkat kepuasan pengguna aset terhadap kinerja dari Tim Pengurus Aset. Metode yang digunakan untuk menjawab proses pelaksanaan pengelolaan aset yang dilakukan oleh Tim Pengurus Aset adalah analisis deskriptif.  Untuk melihat tingkat kepuasan pengguna aset dalam hal ini pejabat dan pegawai yang bekerja pada Kantor GKN Manado menggunakan metode Importance Performance Analysis (IPA) dan Customer Satisfaction Index (CSI).Hasil penelitian menunjukkan bahwa pelaksanaan pengelolaan aset yang dilakukan oleh Tim Pengurus Aset dinilai oleh pengguna aset masih terdapat kekurangan yang perlu dilakukan perbaikan secara terus menerus, Hal ini ditunjukkan dari hasil perhitungan diperoleh nilai  CSI sebesar 43,39 persen yang memperlihatkan bahwa kinerja Tim Pengurus Aset dinilai kurang memuaskan dimana terdapat atribut-atribut yang belum baik kinerjanya yang butuh perbaikan agar tingkat kepuasan pengguna aset dapat meningkat.. Kata kunci: pengelolaan aset, kinerja tim pengurus aset, kepuasan pengguna aset  ABSTRACTThe level of economic growth in our country is very dependent on the size of the Government's State Budget (APBN). The APBN is a driving force for economic growth where the government allocates its budget to realize programs that have been designed in order to prosper the people by providing employment, providing and building facilities and infrastructure and infrastructure, providing education and health and human development services and financing the implementation of tasks and functions government through Ministries / Institutions. Given the limited nature of the state budget while the need for a sufficient amount of budget.                This study aims to describe the implementation of asset management carried out by the Asset Management Team in Manado State Financial Building (GKN) and analyze the level of satisfaction of asset users against the performance of the Asset Management Team. The method used to answer the process of implementing asset management carried out by the Asset Management Team is a descriptive analysis. To see the level of satisfaction of asset users in this case officials and employees who work at the Manado GKN Office use the Importance Performance Analysis (IPA) method and the Customer Satisfaction Index (CSI).                The results of the study show how the assets carried out by the Asset Management Team requested by asset users need to be carried out continuously. This discusses the results obtained with a CSI value of 43.39 percent who want to know the satisfying attributes that are needed. it is necessary to increase the level of user satisfaction of assets can increase. Keywords: asset management, asset management team performance, asset user satisfaction

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