scholarly journals Analysis of User Satisfaction with Online Education Platforms in China during the COVID-19 Pandemic

Healthcare ◽  
2020 ◽  
Vol 8 (3) ◽  
pp. 200 ◽  
Author(s):  
Tinggui Chen ◽  
Lijuan Peng ◽  
Xiaohua Yin ◽  
Jingtao Rong ◽  
Jianjun Yang ◽  
...  
Keyword(s):  
Online Education ◽  
User Satisfaction ◽  
Virus Disease ◽  
Personal Factors ◽  
Web Crawler ◽  
Face To Face ◽  
Satisfaction Index ◽  
Education Platform ◽  
Bp Neural Network Model

The outbreak of Corona Virus Disease 2019 (COVID-19) in various countries at the end of last year has transferred traditional face-to-face teaching to online education platforms, which directly affects the quality of education. Taking user satisfaction on online education platforms in China as the research object, this paper uses a questionnaire survey and web crawler to collect experience data of online and offline users, constructs a customer satisfaction index system by analyzing emotion and the existing literature for quantitative analysis, and builds aback propagation (BP) neural network model to forecast user satisfaction. The conclusion shows that users’ personal factors have no direct influence on user satisfaction, while platform availability has the greatest influence on user satisfaction. Finally, suggestions on improving the online education platform are given to escalate the level of online education during the COVID-19 pandemic, so as to promote the reform of information-based education.

scholarly journals Comparative Analysis of Program Outcomes Achievement between Face-to-Face and Virtual Classes during COVID-19 Pandemic

2021 ◽  
Vol 20 (1) ◽  
pp. 1-7
Author(s):  
M Tanseer Ali ◽  
Md. Abdur Rahman ◽  
Carmen Z. Lamagna
Keyword(s):  
Online Education ◽  
Engineering Education ◽  
Paradigm Shift ◽  
Program Outcomes ◽  
Face To Face ◽  
Knowledge Based ◽  
Outcome Based Education ◽  
Electronic Engineering ◽  
Virtual Classes ◽  
Education Platform

Outcome based engineering education is a paradigm shift from traditional knowledge-based education to modern skill-based education. After the Washington Accord, the engineering education all over the world has adopted the new pedagogy for Engineering Education. But last year, after the hit of COVID – 19 pandemics, most of the education system has to move online. The online education platform raised a new challenge for Outcome Based Education. In this paper, the effect of Online education on OBE implemented B.Sc. in Electrical and Electronic Engineering program has been analyzed and the attainment performance of the Program Outcomes has been presented. With this empirical evidence it has been demonstrated that with careful implementation and encouragement OBE can achieve its potential even with Online education.

scholarly journals The Relationships among Quality of Online Education, Learning Immersion, Learning Satisfaction, and Academic Achievement in Cooking-Practice Subject

2021 ◽  
Vol 13 (21) ◽  
pp. 12152
Author(s):  
Yae-Ji Kim ◽  
Seung-Hoo Lee
Keyword(s):  
Academic Achievement ◽  
Online Education ◽  
Positive Influence ◽  
Educational Environment ◽  
Online Classes ◽  
Face To Face ◽  
Learning Satisfaction ◽  
Online Lectures ◽  
Structural Influence

The purpose of this study was to identify the problems of online education perceived by learners in a time when non-face-to-face online lectures are conducted due to the spread of COVID-19, and suggest measures to improve educational outcomes. Therefore, the structural influence of cooking practice on the quality of online lessons, learning immersion, learning satisfaction, and the achievement felt by learners was verified. The sample of the study was a college student majoring in cooking, and a total of 509 responses were used for analysis. The results of the study are as follows: First, it was analyzed that there was a significant influence on learning immersion in the order of content, interaction, and educational environment among the quality of online classes. Second, among the quality of online classes, class content and educational environment showed positive (+) influence on learning satisfaction. Third, learning immersion and learning satisfaction showed a positive influence on academic achievement. Fourth, in the direct effect of online class quality on academic achievement, it was analyzed that only class content had a positive (+) effect. Based on the results of this study, the provision of learning materials with detailed explanations was suggested in the online cooking practice class rather than providing a simple cooking video. In addition, it was suggested that as a way to improve academic achievement of online education, it is necessary to provide content that allows learners to immerse themselves in class, as well as class content and educational environment, and consider learning satisfaction.

scholarly journals IMPLEMENTASI METODE WEBQUAL DAN CUSTOMER SATISFACTION INDEX UNTUK MENGEVALUASI WEBSITE PERGURUAN TINGGI NEGERI DI BANDAR LAMPUNG

2020 ◽  
Vol 7 (1) ◽  
pp. 57
Author(s):  
Tristiyanto Tristiyanto ◽  
Deviana Saputri ◽  
Muhammad Iqbal
Keyword(s):  
Customer Satisfaction ◽  
User Satisfaction ◽  
Performance Testing ◽  
Three Dimensions ◽  
State Universities ◽  
State University ◽  
Satisfaction Index ◽  
Website Usability ◽  
Customer Satisfaction Index

<p>This study provides an overview of the quality of six state University website services in Bandar Lampung which refered to three dimensions, website usability, information quality, and interaction quality website. This study also used the Customer Satisfaction Index (CSI) method to determine the level of user satisfaction. In addition, to improve the usability of a website, website performance testing was performed using automatic tools. The result of this research find that the quality of website services is influenced by the content on the website. The result of CSI analysis on the website of state Universities in Bandar Lampung are satisfied with the website service at each state University in Bandar Lampung. Based on the results of the usability evaluation using automatic tools on the website, it is known that the website of state Universities in Bandar Lampung is good enough as evidenced by the page load time value which was less the three seconds.</p><p><strong>Keywords</strong>: Quality of Website Service, WebQual, CSI, Usability</p><p>Penelitian ini mengkaji kualitas layanan pada enam website universitas negeri di Bandar Lampung dengan menggunakan metode Webqual yang merujuk pada 3 hal yaitu – website usability, kualitas informasi dan kualitas interaksi website. Kepuasan pengguna diukur menggunakan metode Customer Satisfaction Index (CSI). Untuk meningkatkan website usability dilakukan website performance tes menggunakan alat otomatis. Hasil dari penelitian ini memperlihatkan kualitas layanan website dipengaruhi oleh konten website. Sedangkan hasil Analisa CSI pada website universitas negeri di Bandar Lampung adalah memuaskan untuk setiap website universitas tersebut. Berdasarkan hasil evaluasi usability, website universitas negri di Bandar Lampung menunjukkan sudah cukup baik dengan waktu load halaman kurang dari tiga detik.</p><p><strong>Kata Kunci</strong>: Kualitas Layanan Website, WebQual, CSI, Usability</p><p><br /><br /></p>

scholarly journals The Role of the Blackboard LMS in EFL Course Delivery During the COVID-19 Pandemic: Investigating Attitudes and Perceptions of Faculty and Students

2021 ◽  
Vol 11 (2) ◽  
pp. 46
Author(s):  
Abdullah M. Almelhi
Keyword(s):  
Online Education ◽  
Faculty Perceptions ◽  
Virus Disease ◽  
Full Time ◽  
System Quality ◽  
Personal Factors ◽  
Corona Virus ◽  
Positive Attitudes ◽  
E Learning ◽  
Face To Face Learning

This paper aimed to identify faculty perceptions of VLEs and their students&rsquo; attitudes towards e-learning in the time of the pandemic. Towards this aim, the researcher used two surveys in a descriptive study to collect data from 47 EFL instructors and 103 students regarding a variety of constructs about e-learning effectiveness and attitudes, especially in the Corona virus time. Results indicated that the instructors&rsquo; perceptions of the Blackboard LMS were greatly positive as to establishing efficient teacher-students&rsquo; communication, facilitating students&rsquo; comprehension, boosting up their instrumental motivation, engaging them in active, interactive learning, and creating instructor-students&rsquo; rapport. The students&rsquo; attitudes survey revealed that, overall, students had positive attitudes towards using Blackboard LMS during the pandemic due to convenience of use, platform availability, system quality and quality of e-learning over Blackboard. Other reasons include users&rsquo; personal factors such as their satisfaction tendency, their self-confidence initiated by the VLE of Blackboard, their enjoyment of learning in this medium, the interesting and useful learning activities and tools as well as their staying safe in this mode of learning in the pandemic time. Other factors identified include the learners&rsquo; willingness to continue learning via Blackboard and their expectation that full-time learning online would replace traditional face-to-face learning. The study concludes that teachers&rsquo; and students&rsquo; perceptions and attitudes towards VLEs, with particular reference to Blackboard, could be valuable to faculty and institutions in their quality assurance efforts and the development of promising online courses and programs in EFL to satisfy the needs of students. Eventually, the study discusses suggested improvements and implications for e-learning on the Blackboard Lean platform as perceived by students and teachers alike to protect students through online education as an alternative to traditional education during the Corona Virus Disease 2019 (COVID-19) in present and future waves of the pandemic.

scholarly journals Online Medical Education for Doctors: Identifying Potential Gaps to the Traditional, Face-to-Face Modality

2019 ◽  
Vol 6 ◽  
pp. 238212051982791 ◽  
Author(s):  
Chris O Ifediora
Keyword(s):  
Medical Education ◽  
Online Education ◽  
Care Delivery ◽  
Continuing Professional Development ◽  
Easy Access ◽  
Face To Face ◽  
Education And Health ◽  
House Call ◽  
After Hours

Background: Online education options increasingly complement traditional face-to-face (F2F) approaches. Few studies have compared both formats on doctors, and little evidence exists to prove that the online approach is universally effective. This gap needs to be addressed to ensure that the quality of education and health care delivery is not compromised. Methods: A quantitative survey targeting 881 doctors that required online and F2F teaching sessions offers identical contents over a 12-month period. The surveyed doctors work in the Australian after-hours house-call (AHHC) industry, and the teachings were parts of their continuing professional development activities. Results: In all, 89 responses were received; 10 (11.2%) participated exclusively online, while 23 (25.8%) did so by F2F; 52 (58.4%) engaged through both modalities. No statistical differences existed based on sex, specialty, and post-graduate fellowship status, as well as on the perceptions with teaching structure, contents, and duration of the education programmes. However, F2F-only doctors were likely to be junior and younger than 40 years (odds ratio [OR]: 3.85; P = .01). They also admit easy access to effective teaching environment (OR: 4.07; P = .01) and receive better feedbacks (OR: 3.75; P = .01). Conversely, online-only participants were more likely to combine AHHC duties with regular-hours general practice (OR: 0.15; P = .02) and are generally more satisfied with the programme frequency (OR: 6.90; P = .01). Conclusions: On multiple areas, no differences exist in the medical education delivered by online and the F2F methods to doctors and both should be encouraged. However, younger and junior practitioners, who tend to need feedbacks on their jobs, should participate more in the F2F sessions.

scholarly journals Utilisation Status and User Satisfaction of Online Education Platforms

2020 ◽  
Vol 15 (19) ◽  
pp. 154
Author(s):  
Xi Chen ◽  
Erya Xia ◽  
Wen Jia
Keyword(s):  
Online Education ◽  
User Experience ◽  
User Satisfaction ◽  
Questionnaire Survey ◽  
Credit Rating ◽  
Information Age ◽  
Current State ◽  
Platform Development ◽  
Education Platform ◽  
Education In China

In the information age, the proliferation of online education platforms is accompanied by various problems. This paper aims to solve the problems of online education platforms, making them more useful and adaptable. Targeting at a key online education platform (SmartStudy) in China, the authors conducted a questionnaire survey among users on their utilization and perception of online education platforms. Based on the survey data, the current state of the platform was summarized, followed by an analysis on the degree of impact from each factor on the selection between platforms. Next, the platform development and user satisfaction were discussed in the light of platform security, credit rating and user experience. Finally, several suggestions were put forward to improve the online education platform. The research results are of great importance to the development of online education in China.

Inequality and Access to Online Education During a Global Crisis

2021 ◽  
pp. 340-361
Author(s):  
Herbert Ntuli ◽  
Edwin Muchapondwa ◽  
Victor Ntuli ◽  
Lina Mangwende
Keyword(s):  
Online Education ◽  
Undergraduate Students ◽  
Online Survey ◽  
Learning Experience ◽  
Education Policies ◽  
Face To Face ◽  
Free Data ◽  
The Impact ◽  
Method Approach

The impact of inequality and technology on access to online education has received tremendous attention within the past two decades from researchers across the globe. What remains under-researched is the knowledge of how shocks such as the COVID-19 pandemic affect access to online education. The main objective of the study was to examine inequality in accessing online education in the context of a crisis in a developing region. A mixed-method approach was used to collect and analyze online survey data based on 393 undergraduate students from six countries in Southern Africa. Both observable and hidden inequality sources such as income and participation in household chores compromise the quality of online education. A shift from face-to-face teaching to online education is likely to result in learning difficulties and deterioration in the quality of education. Policies such as the provision of free data improve the learning experience by reducing inequality. Therefore, decision-makers should take into consideration inequality in designing policies and strategies during a crisis.

scholarly journals SELECTION AND QUALITY OF LEARNING OBJECTS. ARE THEY USABLE AND REUSABLE?

2017 ◽  
Vol 59 (3) ◽  
pp. 28
Author(s):  
Margarita María Ayala Doval ◽  
Marcela Georgina Gómez-Zermeño
Keyword(s):  
Online Education ◽  
Graduate Program ◽  
Learning Objects ◽  
Learning Material ◽  
Design Teams ◽  
Face To Face ◽  
Quality Of Learning ◽  
Evaluation Of Learning

This pilot- study focused on the evaluation of Learning Objects for face-to-face and online education, proposing a set of quality indicators for design teams to consider while selecting learning material. The aim was to find out whether the Learning Objects were suitable enough to be used and/or reused. A sample of teachers, tutors and computer technicians of a graduate program in a Colombian university participated in the study. To analyze the data collected, indicators for the evaluation of the quality of Learning Objects were based on three main aspects: the role of the tutor and their previous experience, the design process, and the evaluation of the learning object. Conclusions established that a standardization of Learning Objects may be difficult, however, in order to be usable and reusable, these Learning Objects must all be flexible to adapt to students’ needs.

scholarly journals REMOTE PRACTICAL ANATOMY CLASSES: NEW CHALLENGES AND DIRECTIONS FOR TUTORS

2021 ◽  
Vol 1 ◽  
pp. 247-258
Author(s):  
Dzintra Kažoka ◽  
Māra Pilmane
Keyword(s):  
Online Education ◽  
Online Teaching ◽  
New Technologies ◽  
Human Anatomy ◽  
Face To Face ◽  
Online Lectures ◽  
Training Courses ◽  
New Challenges ◽  
Study Process

Human Anatomy tutors had to adapt to Covid-19 reality by restructuring their methods by teaching in spring – autumn in 2020 at the Department of Morphology. The aims of this study were to identify and understand the variety of solutions being utilized by tutors and to clarify new challenges and directions. The open-ended interviews were used to collect data from 15 Anatomy tutors. Thematic analysis, used to analyze the qualitative data, emphasized the tutors’ perceptions of remote practical anatomy classes’ efficiency. Tutors developed their action plans for online teaching and highlighted the preparation of new materials, adoption of new technologies and skills. Based on the results of the transition from face-to-face to online anatomy teaching, there were detected five thematic items that were related to tutors’ challenges. It was concluded that challenges that need to become a priority for tutors in online education concern mainly the special training courses, design of new models, video and/or online lectures, demonstration labs, practical classes, collegial contacts, technicians, IT-staff and colleagues support, consultation hours and communication. Future directions for tutors must be effective not only for increasing the quality of the Human Anatomy study process but also for the evolution of anatomy education.

scholarly journals COVID-19 Pandemic and E-Learning Satisfaction in Medical and Non-Medical Student: A Systematic Review and Meta-Analysis

2021 ◽  
Author(s):  
Kobra Nakhoda ◽  
Soleiman Ahmady ◽  
Mohammad Gholami Fesharaki ◽  
Nasim Gheshlaghi Azar
Keyword(s):  
Medical Students ◽  
Meta Analysis ◽  
Scientific Information ◽  
Electronic Learning ◽  
Face To Face ◽  
Satisfaction Index ◽  
Learning Satisfaction ◽  
E Learning ◽  
Information Database

Background: The COVID-19 pandemic has led to a rapid shift in student education style from face-to-face to electronic learning. Since the education satisfaction index is considered as a measure of the quality of educational services, therefore, this study aimed to assess E-Learning Satisfaction (ELS) in medical and non-medical students during COVID-19 pandemic. Methods: Articles that had been published from 22 Dec 2019 to 4 Jan 2021 were identified through searching databases including PubMed, Scopus, Elsevier, Google Scholar, Web of Science and Iranian Scientific Information Database (SID), Health.barakatkns, IranDoc, Civilica and MagIran using the following keywords: “Distance learning”, “Virtual learning”, “E-Learning”, “Satisfaction”, “COVID 19”. We systematically reviewed all studies that reported ELS. In this study, meta-analysis was used to estimate the pooled ELS. Results: Overall, 184 records were identified by the electronic search, of which 24 relevant studies were included in meta-analysis. The pooled ELS in medical, non-medical and overall were 58.1% (50.5%-65.7%), 70.1% (66.8%-73.5%) and 63.8% (58.9%-68.8%) respectively. Conclusion: According to our results and lower ELS in medical students in comparison with non-medical students, designing new E-Learning methods for medical students has been suggested.

Sign in / Sign up

Export Citation Format

Share Document