Problematizing the authentic self in conceptualizations of emotional dissonance

2018 ◽  
Vol 72 (9) ◽  
pp. 1530-1556 ◽  
Author(s):  
Elaine O’Brien ◽  
Carol Linehan
Keyword(s):  
Identity Management ◽  
Human Resource Professionals ◽  
Multiple Selves ◽  
Emotional Dissonance ◽  
Authentic Self ◽  
Theoretical Contribution ◽  
Organizational Settings ◽  
Emotional Labour ◽  
The Face ◽  
Job Role

With exhortations to be ‘your authentic self’ proliferating in workplaces what does this mean for emotion and identity management at work? This article explores the relationship between emotional labour and identity. It focuses on the tension or ‘emotional dissonance’ that can be experienced when a job role requires the display of organizationally appropriate emotions. Experiences of emotional dissonance are examined through in-depth interviews and diary study with human resource professionals. We tease out the contradictions participants are immersed in, the affective sensemaking they engage in about such contradictions and demonstrate the individual’s capacity for multiple selves to address contextual demands. From this, a new conceptual lens on emotional dissonance is proposed. Conventional conceptualizations view dissonance as a clash between ‘real’ and ‘false’ emotion predicated on an authentic self that is transmuted in organizational settings. Our theoretical contribution is to argue that emotional dissonance arises from the struggle to construct a situationally salient self in the face of conflicting emotions and loyalties to competing selves and values. The struggle in emotional labour is not with ‘the truth of oneself’ but rather with identifying which self to foreground in a given situation.

Recovering Play

Janus Head ◽  
2007 ◽  
Vol 10 (1) ◽  
pp. 217-238
Author(s):  
Kevin Aho ◽  
Keyword(s):  
Being And Time ◽  
Western Thought ◽  
Authentic Self ◽  
The Face ◽  
And Control ◽  
Ancient Interpretation

This paper attempts to reconcile, what appear to be, two conflicting accounts of authenticity in Heidegger's thought. Authenticity in Being and Time (1927) is commonly interpreted in 'existentialist' terms as willful commitment and resoluteness (Entschlossenheit) in the face of one's own death but, by the late 1930's, is reintroduced in terms of Gelassenlieit, as a non-willful openness that "lets beings be." By employing Heidegger's conception of authentic historicality (Geschiclidichkeit), understood as the retrieval of Dasein's past, and drawing on his writings on Hölderlin in the 1930'sand 1940's, I suggest that the ancient interpretation of leisure and festivity may play an important role in unifying these conflicting accounts. Genuine leisure, interpreted as a form of play (Spiel), frees us from inauthentic busy-ness and gives us an opening to face the abyssal nature of our own being and the mystery that "beings are" in the flrst place. To this end, leisure re-connects us with wonder (Erstaunen) as the original temperament of Western thought. In leisurely wonder, the authentic self does not seek purposive mastery and control over beings but calmly accepts the unsettledness ofbeing and is, as a result, allowed into the original openness or space of play of time (Zeit-Spiel-Raum) that lets beings emerge-into-presence on their own terms.

scholarly journals Are business academics in Australia experiencing emotional labour? A call for empirical research

2010 ◽  
Vol 16 (3) ◽  
pp. 425-435 ◽  
Author(s):  
John Hatzinikolakis ◽  
Joanna Crossman
Keyword(s):  
Literature Review ◽  
Empirical Research ◽  
Emotional Labor ◽  
Business Schools ◽  
Organizational Level ◽  
Review Of The Literature ◽  
Organizational Settings ◽  
Emotional Labour ◽  
Exchange Value ◽  
Workplace Environments

AbstractThe concept of ‘emotional labour’ is concerned with occasions when feelings are managed to create publically observable emotions in organizational settings in ways that involve them being ‘sold for a wage’ and therefore taking on an ‘exchange value’ (Hochschild (1983: 7). Drawing on an in-depth literature review, this paper explore grounds for arguing that business academics in Australia are experiencing emotional labor. The authors consider the application of findings concerned with emotional labor in a variety of occupations in relation to the context of university business schools. More specifically, they discuss how two decades of increasing marketisation, commercialisation and service orientated university practices may have contributed to emotional labor in Australian university business schools. The paper draws two conclusions. Firstly, educational managers need to be better informed about the positive and negative implications of emotional labor so that they can develop appropriate strategies, guidelines and workplace environments at the organizational level. Secondly, that a review of the literature suggests that empirical research is warranted in order to address the question posed in the title of the paper.

Authenticity and employee wellbeing with reference to emotional work: a review

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Poonam Mehta
Keyword(s):  
Service Industry ◽  
National Level ◽  
Well Being ◽  
Surface Acting ◽  
Emotional Dissonance ◽  
Content Type ◽  
Authentic Self ◽  
Work Settings ◽  
Employee Wellbeing ◽  
Emotional Work

Purpose In the service industry, there is an involvement of the human factor which comprises continuous interpersonal interactions. Sometimes, these interactions create incongruence between displayed and felt emotions which distract the employees from their authentic self and impair their well-being. This paper aims to made an attempt to review different studies to identify an association between authenticity at the workplace and employee well-being with reference to emotional work. Design/methodology/approach The different studies have been reviewed mentioning the association between authenticity at the workplace and employee well-being with reference to emotional work published during the period of 1983–2020. The database which is used to identify and extract the research papers includes APA PycNET, Business Perspectives, Elsevier, Emerald Insight, Inderscience Publishers, SAGE, Taylor and Francis, etc. The keywords used for shortlisting the studies include employee well-being, emotional work, emotional dissonance, job satisfaction, surface acting, authenticity, burnout, authentic living, self-alienation. Findings The study has determined that emotional work influences the authenticity of an employee which further impacts the well-being of employees. Research limitations/implications The present review would aid the researchers in explaining the relevance of authenticity at the workplace for enhancing the employee well-being specifically in emotional work settings. Social implications Promoting well-being at the workplace requires an action-oriented approach from the national level also. Hence, the present study may help in drawing inferences for framing well-being policies for employees at the national level. Originality/value The paper is amongst the few reviews which have analysed the substantial role of authenticity in the context of emotional work to improve employee well-being.

scholarly journals Paramedic emotional labour during COVID-19

2020 ◽  
Vol 12 (8) ◽  
pp. 319-323
Author(s):  
Catherine Hayes ◽  
Ian Corrie ◽  
Yitka Graham
Keyword(s):  
Patient Care ◽  
Psychological Wellbeing ◽  
Emotional Labour ◽  
The Face

Emotional preparedness is required for emergency paramedic practice. Emotional labour underpins the role of paramedics at the frontline of patient care. During the COVID-19 pandemic where patients are at their most vulnerable, it is imperative that paramedics can offer both reassurance to parents and be empowered in the face of the virus. Dealing with COVID-19 has put stress on paramedics, for whom psychological wellbeing is imperative to their capacity to cope in exceptionally challenging circumstances, where death has so frequently characterised the most severe cases of the virus.

scholarly journals INTERMATHEMATIC POSSIBILITIES: IOC, PLANE OF IMMANENCE AND THE ARCHITECTURE OF THE CONCEPTS

2019 ◽  
pp. 207-222
Author(s):  
Juliano Bona ◽  
Camila Thaisa Alves Bona ◽  
José Marcelo Freitas de Luna
Keyword(s):  
Mathematics Education ◽  
Construction Process ◽  
Second Moment ◽  
Theoretical Contribution ◽  
Conceptual Construction ◽  
The Face ◽  
Ways Of Thinking ◽  
Methodological Aspects ◽  
The Relationship

When we think of mathematics we feel we are facing a kind of universal knowledge that brings us closer to the truth. Transcendence is the space where we place this kind of objectification of mathematics. However, criticism of this type of hegemonic mathematics has been growing in recent years. In the face of hegemony and criticism, the objective of this article is to analyze internationalization of the curriculum (IoC) as the plane of immanence, and the process of conceptual construction in the field of philosophy. On these bases which in some ways represent the background that supports the critique of hegemonic mathematics, we can think of other possibilities that we call intermathematics. As an essay text, it follows theoretical contribution: BACHELARD (2008), BICUDO (1993), CANDAU (2002), DELEUZE (2000), DELEUZE (1996), FOUCAULT (2013), LEASK (20015), LUNA (2016), SANTOS (2002), SILVA (2010). To achieve the general objective, we divide the analysis into three parts. First, we approach the relationship between IoC and the immanence plan in the field of mathematics education. In a second moment, we discuss the idea of the plane of immanence and the IoC. Finally, we articulate methodological aspects, the plane of immanence and the conceptual construction process in an attempt to construct intermathematic possibilities. In this movement, we emphasize not only criticism of hegemonic mathematics, but also we indicate the ways of thinking mathematics in immanence through geo-mathematics, ethnomathematics and intermathematics.

‘Fear of walking home alone’: Urban spaces of fear in youth nightlife

2020 ◽  
pp. 135050682094442
Author(s):  
María Ángeles García-Carpintero ◽  
Rocío de Diego-Cordero ◽  
Laura Pavón-Benítez ◽  
Lorena Tarriño-Concejero
Keyword(s):  
Qualitative Research ◽  
Urban Geography ◽  
Communication Technologies ◽  
Public Spaces ◽  
Discussion Groups ◽  
Urban Spaces ◽  
Theoretical Contribution ◽  
Study Results ◽  
The Face ◽  
Depth Interviews

This article provides an analysis of the perception of fear in nightlife spaces, its relationship with sexual violence and the strategies that young people implement to combat these situations in two provinces of Andalusia (Seville and Granada), Spain. To this end, qualitative research was carried out through in-depth interviews and discussion groups with 73 boys and girls between the ages of 16 and 22. The article asserts that there are gender differences in the spaces of fear. Girls are the ones who experience fear the most when they walk alone, and at specific times – a feeling that is made worse in specific public spaces. The study results show that girls’ fear is associated with sexual assault and boys’ fear with robberies or fights. Results show that three main types of strategies are used in the face of these fears: avoidance, confronting risks and empowerment. All these strategies include the use of new communication technologies. This article seeks to provide a theoretical contribution to enhancing a gender perspective in the field of urban geography.

Development of a sustainable brand identity model: fostering the implementation of SDGs in the Brazilian power sector

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Adriana Cristina Ferreira Caldana ◽  
Marina Lourenção ◽  
Caroline Krüger ◽  
Adriana Fiorani Pennabel ◽  
Neusa Maria Bastos Fernandes dos Santos
Keyword(s):  
Identity Management ◽  
Participant Observation ◽  
Model Development ◽  
Brand Identity ◽  
Marketing Theory ◽  
Power Sector ◽  
Content Type ◽  
Theoretical Contribution ◽  
Identity Model ◽  
Practical Implications

PurposeThis study aims to develop a sustainable brand identity model to help organizations align their managerial practices to sustainable development goals (SDGs) and examine its applicability for a Brazilian electrical sector company.Design/methodology/approachA systematic qualitative review of the literature was carried out to provide a theoretical basis for the attributes chosen to compose the sustainable brand identity management (SBIM) model. To apply the model, the authors collected the data from internal and public domain documents, semi-structured in-depth interviews and non-participant observation of the company's work environment.FindingsThe first SBIM model was developed. The Brazilian power sector company implemented sustainable actions related to most of the models' attributes, contributing to the SDGs. A research agenda was presented.Research limitations/implicationsThe theoretical contribution is provided toward brand identity and sustainability literature with the sustainable brand identity model development and the conceptual explanation regarding its attributes.Practical implicationsThe practical implications are provided from the model application to an electrical company leading to some managerial suggestions that might be used to companies willing to align their practices to sustainability.Originality/valueThe studies on SDG and brand identity models were analyzed in order to create the first SBIM model. This article extends the concept of the brand identity of marketing theory by linking its core to sustainability actions, so far not addressed in academic studies.

Emotionele arbeid en psychologisch welzijn van docenten

2009 ◽  
Vol 22 (3) ◽  
Author(s):  
Sven Stringer ◽  
Else Ouweneel ◽  
Pascale Le Blanc ◽  
Anja Cheriakova ◽  
Jolien Smulders
Keyword(s):  
Emotional Exhaustion ◽  
Work Engagement ◽  
Well Being ◽  
Emotional Dissonance ◽  
Psychological Well Being ◽  
Deep Acting ◽  
Emotional Labour ◽  
Positive Effects ◽  
Emotional Demands ◽  
The Relationship

Emotional labour and psychological well-being in teachers Emotional labour and psychological well-being in teachers S. Stringer, E. Ouweneel, P. Le Blanc, A. Cheriakova & J. Smulders, Gedrag & Organisatie, volume 22, September 2009, nr. 3, pp. 214-231 Emotional labour could have negative as well as positive effects on the employees' psychological well-being. In this cross-sectional study among 149 high school teachers, the relationship between emotional labour – in this study conceptualized as emotional demands – and emotional exhaustion and work engagement respectively was studied. First of all, it was examined whether emotional dissonance mediates the relationship between emotional demands and both emotional exhaustion and work engagement. Next, the possible moderating effect of two emotion regulation strategies, surface acting and deep acting, on the relationship between emotional dissonance and the two outcome variables was studied. The results showed that emotional dissonance partially mediated the relationship between emotional demands and emotional exhaustion. Furthermore, it was found that deep acting had a buffer effect on the negative relationship between emotional dissonance and work engagement. Finally, the implications of the results are discussed and suggestions for further research are mentioned.

‘Little Islands of Empathy’: networked stories of gender diversity and multiple selves’

2018 ◽  
Vol 168 (1) ◽  
pp. 19-30
Author(s):  
Son Vivienne
Keyword(s):  
Social Media ◽  
Gender Diversity ◽  
Interesting Case ◽  
Multiple Selves ◽  
Gender Diverse ◽  
Trans People ◽  
Workshop Practice ◽  
The Face ◽  
Story Sharing ◽  
Meaningful Connections

This article draws on a methodologically interesting case study called ‘Stories Beyond Gender’, in which a small group of trans* people collaborates in social media storytelling. Building on the possibilities manifest in other more explicitly personal-as-political genres like digital storytelling, I explore the potential of this facilitated workshop practice to establish meaningful connections across difference, forging affinities that may continue to flourish online. Furthermore, I offer some specific examples of the ways in which my own networked story-sharing online, in a zine and in an exhibition affirmed emergent complexity. I address the theme of this Special Issue by examining the ways in which social media, despite paradoxical fragmentation, can be used creatively to mobilise interest in public aspects of gender expression. However, sharing stories, especially those linked to stigmatised identities, whether online or off, is not without its complications. In the face of highly valued privacy, a lack of familiarity with ever-changing privacy settings or the affordances of specific platforms can pose an obstacle to online self-representation that stands in the way of visible civic engagement. While acknowledging that the trans-phobic consequences of online misadventures continue to be dire, I address the self-protective skills and sophisticated ways in which gender-diverse people curate emergent and past selves across intersecting social networks both on and offline. I argue that, at the intersections of post-digital and post-gender ways of being, we can observe emergent acceptance of multiple selves that are capable of being inconsistent without being incoherent. These representations exist in stark opposition to pop psychology’s premise of a singular authentic ‘inner truth’.

Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance

2006 ◽  
Vol 12 (2) ◽  
pp. 101-115 ◽  
Author(s):  
Pieter A Van Dijk ◽  
Andrea Kirk Brown
Keyword(s):  
Emotional Exhaustion ◽  
Job Outcomes ◽  
Emotional Dissonance ◽  
Emotional Labour ◽  
Mediating Role ◽  
Mediator Role ◽  
Customer Services ◽  
Dissonance Theory ◽  
The Relationship

ABSTRACTConflicting empirical findings in studies assessing the relationship between emotional labour and negative job outcomes are partly due to the lack of clarity regarding the conceptualisation and measurement of emotional dissonance. Emotional dissonance has been variously described and measured as an antecedent or as a consequence of the performance of emotional labour, as well as an inherent component of emotional labour. Recent conceptualisations of dissonance have proposed a mediator role for emotional dissonance between emotional labour and the outcome of emotional exhaustion. Concepts from cognitive dissonance theory support this conceptualisation and were used to empirically test this proposed relationship with a sample of 181 staff from two tourism based organisations providing a range of visitor/customer services. The results demonstrated a significant partial mediation role for emotional dissonance in the relationship between emotional labour and emotional exhaustion, supporting the use of a more theoretically and methodologically consistent measure of emotional dissonance.

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