Derived importance-performance analysis and diagonal model in a Spanish municipality

2015 ◽  
Vol 83 (3) ◽  
pp. 481-502 ◽  
Author(s):  
Luis Camilo Ortigueira-Sánchez ◽  
Manuel Ortigueira-Bouzada ◽  
Dinaidys Gómez-Selemeneva
Keyword(s):  
Performance Analysis ◽  
Fire Service ◽  
Decision Makers ◽  
Negative Coefficient ◽  
Political Decision ◽  
Citizen Satisfaction ◽  
The Public ◽  
Local Public Services ◽  
Correlation And Regression Analysis ◽  
The Face

This article presents and discusses empirical research into citizen satisfaction, conducted to measure the performance and management of local public policies. The object of the research is to evaluate the public safety policy of a Spanish city through a survey measuring citizen satisfaction with the local public services. Regression and ‘importance-performance analysis’ (IPA) were applied to the views expressed by a sample of citizens. One objective of the study reported is to use different derived importance values, from correlation and regression analysis, to compare the results of two ‘importance-performance analyses’. The concept of variant and invariant weights and the three-factor theory of customer satisfaction were also considered for the research. Results confirm that the ‘fire service’ is seen as a ‘dissatisfier’, a basic or flat attribute; they suggest that negative coefficient values could be associated with ‘dissatisfiers’ and that inherent discontinuity is only partly resolved in the partition importance-performance grid. The findings show that the results of the two IPAs differ using the traditional IPA grid but are similar with diagonal models of the partition IPA grid. Points for practitioners One of the main problems for political decision-makers in recent years has been the reconfiguration of the budget for the entity managed, such as a municipality, in the current situation of economic crisis. This article contributes to improving decision-making on the reallocation of money and resources in the face of restrictions and financial cuts.

scholarly journals Religious Engagement and the Migration Issue: Towards Reconciling Political and Moral Duty

Religions ◽  
2020 ◽  
Vol 11 (5) ◽  
pp. 236
Author(s):  
Joanna Kulska
Keyword(s):  
Ethical Issues ◽  
Decision Makers ◽  
Religious Communities ◽  
The Political ◽  
Political Decision ◽  
Short Term ◽  
Nation States ◽  
Religious Engagement ◽  
The Face ◽  
Religious Actors

The increasingly acknowledged post-secular perspective has resulted in the emergence of some new approaches theorizing this phenomenon. One such approach has been the concept of religious engagement, which calls for the redefinition of the perception of religious non-state actors towards including them as important partners in the process of identifying and realizing political goals. According to this view, due to the multidimensional role played by religious communities and non-state religious actors, they need to be recognized as pivotal in creating a new form of knowledge generated through encounter and dialogue of the political decision-makers with these subjects. Among numerous others, the challenge of migration calls for enhanced debate referring to both political and ethical issues. When such a perspective is applied, the question is raised of the duties and limits of nation-states using more or less harsh political measures towards refugees and migrants based on the concept of security, but also short-term political goals. In the face of a state’s lack of will or capacity to deal with the problem of migration, the question of religion serving not only as the service-provider but also as the “trend-setter” with regard to fundamental ethical questions needs to be considered.

scholarly journals Dynamics of Actors in Innovation in Public Health Services: Brazilian Experience

2019 ◽  
Vol 21 (1) ◽  
pp. 1-17 ◽  
Author(s):  
Cristine Hermann Nodari ◽  
Luciana Gondim de Almeida Guimarães ◽  
Alipio Ramos Veiga Neto ◽  
Pelayo Munhoz Olea ◽  
Isabel Cristina Rosa Barros Rasia
Keyword(s):  
Public Health ◽  
Health Services ◽  
Decision Makers ◽  
Future Research ◽  
Public Health Services ◽  
Political Decision ◽  
The Public ◽  
Different Types ◽  
South Of Brazil

The analysis of development of innovation in services starts from the interaction of different actors. This research aimed to identify the dynamics of the mobilization of preferences and capabilities of different actors (political decision-makers, users and servers) in the development of the final characteristics of the service and, consequently, of the innovation in the public health context of a municipality located in the south of Brazil. Was carried out analysis of data from descriptive and inferential statistics of case study. The main results highlight the preponderance of the operation of server capacity for mobilization of different types of innovation, and consequently the production of the final characteristics of the health service. In this context, service innovation can finally be taken as the endogenous decision-making process of the organizations that make up the sector and that derive from the very nature of health services. Finally, we described the limitations and future research opportunities.

Is there a hole in the whole? Knowledge, technology, interdependence, and the construction of international regimes

1975 ◽  
Vol 29 (3) ◽  
pp. 827-876 ◽  
Author(s):  
Ernst B. Haas
Keyword(s):  
Public Interest ◽  
Political Knowledge ◽  
Decision Makers ◽  
Political Decision ◽  
International Regulation ◽  
The Public ◽  
Technological Developments ◽  
Definition Of ◽  
Organizational Cooperation ◽  
Scientific Ideas

This essay seeks to make the following points: (1) The search for holistic intellectual constructs to legitimate the construction of international regulatory regimes is fruitless if it is based on some notion of naturalness suggested by science itself. The purposes to be served by the use and regulation of science and technologies cannot be subordinated to the scientific attributes of the activities to be regulated. (2) Darwinian evolutionary propositions concerning survival imperatives are not adequate guides for the definition of political purposes governing the international regulation of science and technology. (3) If holistic constructs are not fruitful as organizing devices entirely disaggregated and fragmented solutions to technological problems are self-defeating in terms of achieving political purposes. What kind of knowledge do we have to suggest the creation of cognitive links among parts which add up to wholes consistent with political purposes as units-to-be-regulated? The identification of links demands a closer type of cooperation among technical experts and political decision makers than practiced hitherto. Hence a notion of the public interest is advanced to suggest the identification of links through new types of institutions and procedures for combining scientific with political knowledge. (4) Wholes to be identified through such processes can be analyzed in terms of the language of complexity and decomposability, leading to various notions of interdependence. Political purposes and technological developments are discussed jointly to show how a given concern can be characterized by different kinds of interdependencies at different times. “Interdependence” then emerges as a multi-dimensional and dynamic device for identifying wholes. (5) Various types of interdependence are matched to various forms of international organizational cooperation and the evolution of organizations is examined in terms of learning to manage interdependence. (6) By combining organizational forms with changing political purposes we arrive at provisional wholes called “technology-task-environments” which permit the scientist and the politician to contribute jointly to the management of interdependence issues triggered by changing technologies and scientific ideas until the evolving mix of knowledge and purpose leads them to construction of alternative (but equally temporary) wholes.

Citizens and expatriates satisfaction with public services in Qatar – evidence from a survey

2019 ◽  
Vol 46 (3) ◽  
pp. 326-337
Author(s):  
Nada Abdelkader Benmansour
Keyword(s):  
Public Services ◽  
Empirical Studies ◽  
Content Type ◽  
Face To Face ◽  
Citizen Satisfaction ◽  
The Public ◽  
Local Public Services ◽  
Level Of Satisfaction ◽  
Determinants Of Satisfaction ◽  
Positive Feelings

Purpose The purpose of this paper is to analyze citizens’ and expatriates’ satisfaction with public service delivery in Qatar, one of the world’s highest per capita incomes countries. Design/methodology/approach The author uses a 2017 survey conducted in Qatar among both Qatari and expatriates’ respondents. The scientifically grounded sample consisted of 1,356 respondents, who were 18 years of age and older. The data were collected through a face-to-face survey. The focus was on citizen satisfaction with basic public services such as education, health, roads and infrastructure, water and electricity and government services. The author uses logit and regression analysis to estimate the determinants of satisfaction. Findings Expatriates hold more positive feelings about local public services than citizens. The highest levels of satisfaction are with government offices and the lowest levels of satisfaction are with independent schools. The dispersion by municipality is less significant as there is no municipality where citizens and expatriates are totally satisfied with all the public services provided. Research limitations/implications Qatar has one of the fastest population growth and highest migrant population which makes the question of the satisfaction with public services unique. And, since the blockade on Qatar in May 2017 and the environment of economic restriction, the issue becomes even more critical. Originality/value Until now, there have been no empirical studies published analyzing the level of satisfaction with public services in Qatar for citizens and for expatriates.

Principles or Rules-based Regulation in the Face of Uncertainty – Does it Really Matter?

2017 ◽  
Vol 15 (3) ◽  
pp. 459-478
Author(s):  
Mirko Pečarič
Keyword(s):  
National Level ◽  
Decision Makers ◽  
The Public ◽  
The Face

The public administrations prepare draft laws. New things always emerge that cannot be in advance framed in laws. One solution could be the principle-based approach on the local and national level that gives the most relevant principles-rules combinations in the face of complexity. The paper presents the ability to measure principles and rules: it establishes the “1:47 rule” or ratio between the principles and rules, and gives a model that embraces the principles-rules evaluation elements and their weights. By this method, decision-makers and norms' addresses could achieve decisions without the need for more and more detailed, but ineffective regulations.

Opening the ground: archaeology and education in Ireland

Antiquity ◽  
2000 ◽  
Vol 74 (283) ◽  
pp. 199-203
Author(s):  
Gabriel Cooney
Keyword(s):  
National Identities ◽  
Decision Makers ◽  
Archaeological Research ◽  
Political Decision ◽  
The Public ◽  
Research Initiative ◽  
Computing Industry ◽  
Course Material ◽  
Set Up ◽  
Positive Light

In Ireland I think it could be said that while archaeology plays an important role in national identity, this role is implicit and not very welldefined. Images of monuments in mist or glorious sunshine and artefacts displayed as treasure or jewellery are very widely deployed. This constructed past serves a variety of different purposes for a rapidly changing present, from utilization as a symbol of the long tradition of Ireland's high technological expertise — nowadays being best expressed in the computing industry, as a backdrop for the sustained (as opposed to sustainable) drive to increase tourism, to the context for a call of a revitalization of Celtic spirituality (see discussion in Gibbons 1996). More traditionally, of course, material remains played a very important role in the construction of national identities in Ireland (e.g. Crooke 1999). For these varied reasons archaeology is seen in a positive light, as a positive project, both by political decision-makers and the public. One illustration of this is the Discovery Programme, a government-funded research initiative set up in 1991 to enhance knowledge of Ireland’s past through integrated programmes of archaeological research (Waddell 1997; Eogan 1998).

scholarly journals The reproduction number of COVID-19 and its correlation with public health interventions

2020 ◽  
Author(s):  
Kevin Linka ◽  
Mathias Peirlinck ◽  
Ellen Kuhl
Keyword(s):  
Reproduction Number ◽  
Air Travel ◽  
Health Interventions ◽  
Decision Makers ◽  
Time Varying ◽  
Political Decision ◽  
The Public ◽  
The Past ◽  
Public Media ◽  
Political Decision Making

AbstractThroughout the past four months, no number has dominated the public media more persistently than the reproduction number of COVID-19. This powerful but simple concept is widely used by the public media, scientists, and political decision makers to explain and justify political strategies to control the COVID-19 pandemic. Here we explore the effectiveness of political interventions using the reproduction number of COVID-19 across Europe. We propose a dynamic SEIR epidemiology model with a time-varying reproduction number, which we identify using machine learning and uncertainty quantification. During the early outbreak, the reproduction number was 4.5±21.4, with maximum values of 6.5 and 5.9 in Spain and France. As of today, it has dropped to 0.7±20.2, with minimum values of 0.4 and 0.3 in Austria and France. We found a strong correlation between passenger air travel and the reproduction number with a time delay of 12.6±22.7 days. Our new dynamic SEIR model provides the flexibility to simulate various outbreak control and exit strategies to inform political decision making and identify safe solutions in the benefit of global health.

scholarly journals Una perspectiva histórica sobre los usos y significados del concepto de calidad en las políticas escolares chilenas

2021 ◽  
Vol 29 ◽  
pp. 23
Author(s):  
Carmelo Galioto ◽  
Rodrigo Henríquez Vásquez
Keyword(s):  
Historical Analysis ◽  
Decision Makers ◽  
Measuring Instruments ◽  
System Quality ◽  
Historical Reconstruction ◽  
Performance Measurements ◽  
Political Decision ◽  
The Public ◽  
Legal Documents ◽  
History Approach

The purpose of the article is to recognize the semantic frame that was built around the concept of quality in Chilean school policies between 1979 and 1984 and to develop a conceptual historical analysis from three types of sources: legal documents; documents from government institutions and documents related to the public discussion around this topic. Using the conceptual history approach, we recognized three layers of significance of the concept: quality linked to the reorganization of the school system; quality conceived as an effect of the school on the learning of the students, and quality as a result of performance measurements with their interpretations and possible use of these results. Around this last stratum, a dispute arose between political decision-makers and technical experts in measuring instruments, understood exclusively in terms of school performance, and leaving aside a broader sense of quality that goes beyond measured performance. Finally, after the historical reconstruction, we identify the logic underlying these layers of significance and we mention some implications of the historical findings for the study of the role that the concept of quality plays in contemporary educational policies.

scholarly journals Skår i (arbejds-) glæden? Intrinsisk motivation og elevplaner i folkeskolen

Politik ◽  
2011 ◽  
Vol 14 (2) ◽  
Author(s):  
Susanne Strandbjerg Nielsen ◽  
Christina Vang Jakobsen ◽  
Lotte Bøgh Andersen
Keyword(s):  
Intrinsic Motivation ◽  
Financial Incentives ◽  
Extrinsic Motivation ◽  
Decision Makers ◽  
Structured Interviews ◽  
Political Decision ◽  
The Public ◽  
Motivation Factors ◽  
Public Managers ◽  
Motivation Crowding

According to Motivation Crowding theory, the effect of extrinsic motivation factors (such as command and financial incentives) on intrinsic motivation depends on the perception of the regulation. If employees see an extrinsic intervention as supportive, intrinsic motivation is expected to increase, while it is expected to decrease if it is seen as controlling. Combining a survey of 257 teachers with 10 semi-structured interviews, we test this expectation for a specific type of command, namely the requirement that Danish public teachers make student plans. Does the teachers’ perception of student plans affect their intrinsic motivation? We find that teachers who see student plans as supportive have significantly higher intrinsic motivation than teachers who see them as controlling. This implies that public managers and political decision makers should take the employees’ perception of a regulation into consideration when designing and implementing new regulation in the public sector. 

scholarly journals Social dimensions of a forest-based bioeconomy: A summary and synthesis

AMBIO ◽  
2020 ◽  
Vol 49 (12) ◽  
pp. 1851-1859
Author(s):  
Lea Ranacher ◽  
Ida Wallin ◽  
Lauri Valsta ◽  
Daniela Kleinschmit
Keyword(s):  
Special Section ◽  
Social Groups ◽  
Decision Makers ◽  
Social Dimensions ◽  
Political Decision ◽  
The Public ◽  
Consumer Studies ◽  
Public Media ◽  
The Social ◽  
Socially Relevant

Abstract How perceptions of the forest-based bioeconomy differ across country contexts and social groups is important as it opens possibilities for the development of more inclusive, locally and socially relevant bioeconomy policies and strategies. Therefore, this special section explores the social dimensions of the forest-based bioeconomy by focusing on discourses and perceptions of different actor groups in Europe. We introduce six articles that range from review and discursive approaches to consumer studies. The section adds to the existing literature by focusing not only on political decision makers, stakeholders, and experts but also on the public, media and students. Patterns in the presented discourses and perceptions can be identified but more is needed to validate these and respond to the question of representativeness.

Sign in / Sign up

Export Citation Format

Share Document