Importance-Performance Analysis in Public Transportation: Methodological Revision for Practical Implementation

2019 ◽  
Vol 2673 (2) ◽  
pp. 710-723 ◽  
Author(s):  
Alvaro Rodriguez-Valencia ◽  
Daniel Rosas-Satizabal ◽  
David Paris
Keyword(s):  
Performance Analysis ◽  
Public Transportation ◽  
User Satisfaction ◽  
Service Industries ◽  
Practical Implementation ◽  
Specific Method ◽  
Extensive Literature ◽  
Transit System ◽  
Transportation Services ◽  
In Transit

Importance-performance analysis (IPA) is a common and accepted method used by service industries to improve their service and therefore increase customer satisfaction. In public transportation, it has been adopted to assess the attributes of transit system. To analyze the practical implementation of IPA in transit user satisfaction studies, an extensive literature review was carried out to identify challenges. Unlike the “performance” dimension, measuring “importance” is challenging, given the wide variety of approaches and specific methods. For practical application, choosing a specific method in a specific approach has diverse implications. Real-world transit user satisfaction surveys of three different bus transit (sub) systems in Bogotá were used to try, test, and compare results, methods, applications, and—from a practical perspective—to identify the pitfalls, risks, difficulties, advantages, and biases of using different techniques to measure importance in relation to public transportation services. At the end of the paper, the advantages and shortcomings of different importance measurement methods are synthesized, and easy-to-implement suggestions for practitioners are provided.

scholarly journals Elderly Users’ Satisfaction with Public Transport in Thailand Using Different Importance Performance Analysis Approaches

2020 ◽  
Vol 12 (21) ◽  
pp. 9066
Author(s):  
Methawadee Chaisomboon ◽  
Sajjakaj Jomnonkwao ◽  
Vatanavongs Ratanavaraha
Keyword(s):  
Performance Analysis ◽  
Public Transport ◽  
Public Transportation ◽  
Gap Analysis ◽  
Adult Population ◽  
The Elderly ◽  
Transportation Services ◽  
The Public ◽  
Transportation Service ◽  
Elderly Users

Due to the rapid increase in population and the change in age structure toward the elderly, the phenomenon of societal ageing is being witnessed in many countries. The elderly travel less than the adult population due to decreasing mobility with an increasing age. In this study, we aimed to analyze the expectations and satisfaction of public transport users in Thailand using traditional importance performance analysis (IPA), gap analysis, and IPA integrated with competitor performance. We aimed to explain the differences in the analysis results produced by the three methods. The data were obtained from surveying 2250 elderly and 450 non-elderly adults. This study presents guidelines for improving the public transport service quality in Thailand to meet user needs. The results of this research showed that each approach provides its own distinctive aspects and theoretical differences, which lead to different interpretations. The results from the three approaches showed that equipment that increases safety for public transportation service users is an important factor for all elderly passengers that must be improved. Public transportation services in different regions should be developed to provide more reliable and regular services.

scholarly journals Fare inequities in public transit system in Costa Rica

2021 ◽  
Vol 31 (2) ◽  
pp. 80-97
Author(s):  
Cristhian Santiago Quirós Calderón ◽  
Jonathan Agüero-Valverde
Keyword(s):  
Costa Rica ◽  
Public Transport ◽  
Public Transportation ◽  
Multilevel Modelling ◽  
Random Coefficients ◽  
Operational Parameters ◽  
Transit System ◽  
Operational Characteristics ◽  
Operational Variables ◽  
In Transit

Problems in transit fare equity affect the daily commute of specific groups that depend mostly on public transportation. Previous studies showed that some routes present operational characteristics that increased the price charged to the users. To address this issue, a methodology to identify the routes that have fares much higher than expected, after considering operational parameters, is developed. This paper presents a methodology implemented to evaluate fare inequities in public transport networks. The case study is the bus public transport network in Costa Rica. The evaluation is performed using fare per kilometer as independent variable and operational variables, such as route length, monthly ridership and vehicle occupancy by using cluster analysis and Bayesian multilevel modelling. The results indicate that random coefficients models perform better than independent models for clustered data. Furthermore, the routes with higher differences between observed and estimated (i.e. expected) fares are the ones to be addressed first in individual audits, because these are the routes who charge higher operational costs into the fare, increasing inequity among the population.

scholarly journals Optimalisasi Jasa Antar Koridor Pelayanan Trans Metro Pekanbaru Berbasis Persepsi Penumpang

2018 ◽  
Vol 18 (1) ◽  
pp. 83-94
Author(s):  
Muchammad Zaenal Muttaqin
Keyword(s):  
Quality Of Service ◽  
Performance Analysis ◽  
Service Time ◽  
Public Transportation ◽  
Transportation System ◽  
Sustainable Transportation ◽  
Transportation Mode ◽  
Transportation Services ◽  
The City

[ID] Dalam upaya menciptakan suatu system transportasi yang baik di kota Pekanbaru, keberadaan Trans Metro Pekanbaru sebagai moda transportasi utama amat perlu dikembangkan secara konsisten dan menerus. Setiap rute pelayanan tersebut memiliki karakteristik tersendiri terkait jenis pelayanan dan karakteristik rute yang dilayani. Tujuan dari penelitian ini adalah untuk mengetahui kualitas pelayanan dalam perbandingan rute pelayanan agar menjadi pertimbangan dalam perhitungan kualitas pelayanan angkutan umum Trans Metro Pekanbaru. Batasan dari penelitian ini adalah hanya membandingkan dua rute perjalanan, yakni rute 2 yang menghubungkan Terminal BRPS-Kulim (rute komersial) dan rute 3 yang menghubungkan Ramayana-UIN Suska Panam (Rute komersial dan pendidikan). Analisis IPA (Importance-Performance Analysis) digunakan untuk mengetahui kualitas pelayanan antar rute perjalanan Trans Metro Pekanbaru sehingga memudahkan dalam penentuan prioritas bagi Trans Metro dalam melakukan peningkatan pelayanannya untuk setiap rute pelayanan. Sampel penelitian ini adalah 279 orang untuk setiap rute perjalanan. Hasil penelitian menunjukkan bahwa terdapat perbedaan pada setiap rute perjalanan. Secara umum, Hal ini dikarenakan penumpang memberi alasan tentang ketertarikan untuk menggunakan Trans Metro Pekanbaru adalah lebih menarik dibanding moda yang lain. Sehingga, strategi peningkatan kualitas dari segi waktu pelayanan menjadi perhatian serius bagi Trans Metro Pekanbaru untuk mencapai sebuah system transportasi yang lebih baik dan menuju transportasi yang berkelanjutan di kota Pekanbaru. [EN] In an effort to create a good transportation system in the city of Pekanbaru, the existence of Trans Metro Pekanbaru as the main transportation mode is very necessary to be developed consistently and continuously. Each service route has its own characteristics related to the type of service and the characteristics of the routes served. The purpose of this research is to find out the quality of service in the comparison of service routes so that it becomes a consideration in calculating the quality of Trans Metro Pekanbaru public transportation services. The limitation of this study is to only compare two travel routes, namely route 2 which connects BRPS-Kulim Terminal (commercial route) and route 3 which connects Suska Panam Ramayana-UIN (commercial and educational routes). IPA analysis (Importance-Performance Analysis) is used to determine the quality of service between Trans Metro Pekanbaru travel routes so as to facilitate the prioritization of Trans Metro in improving its services for each service route. The study sample was 279 people for each route. The results of the study show that there are differences in each route. In general, this is because passengers giving reasons for their interest in using Trans Metro Pekanbaru are more attractive than other modes. Thus, the strategy of improving quality in terms of service time is a serious concern for Trans Metro Pekanbaru to achieve a better transportation system and towards sustainable transportation in the city of Pekanbaru.

Reshaping the Region

2015 ◽  
Vol 2537 (1) ◽  
pp. 33-41
Author(s):  
Stephanie Pollack ◽  
Anna Gartsman ◽  
Timothy Reardon ◽  
Meghna Hari
Keyword(s):  
Land Use ◽  
Public Transportation ◽  
Travel Behavior ◽  
Massachusetts Bay ◽  
Data Set ◽  
Transit System ◽  
Transit Systems ◽  
Commuter Rail ◽  
In Transit ◽  
The Impact

The American Public Transportation Association's use of a “land use multiplier” as part of its methodology for calculating greenhouse gas reduction from transit has increased interest in methodologies that quantify the impact of transit systems on land use and vehicle miles traveled. Such transit leverage, however, is frequently evaluated for urbanized areas, although transit systems serve only a small proportion of those areas. If transit leverage is stronger in areas closer to transit stations, studies based on larger geographies may underestimate land use and travel behavior effects in transit-served areas. A geographic information system–based data set was developed to understand better the leverage effects associated with the mature and extensive Massachusetts Bay Transportation Authority transit system in areas proximate to its stations throughout Metropolitan Boston. The region was divided into the subregion that was transit-proximate (within a half mile of a rapid transit station or key bus route), the portion that was commuter rail–proximate, and the remaining 93.3% of the region that was not proximate to high-frequency transit. Households in the transit-proximate subregion were significantly more likely to commute by transit (and walking or biking), less likely to own a car, and drove fewer miles than households in the non-transit-served areas of the region. Commuter rail–proximate areas, although denser than the region as a whole, exhibited more driving and car ownership than regional averages. Given these spatial and modal variations, future efforts to understand transit leverage should separately evaluate land use and travel effects by mode and proximity to transit stations.

scholarly journals Public Transport Accessibility: A Literature Review

2018 ◽  
Vol 47 (1) ◽  
pp. 36-43 ◽  
Author(s):  
Muhammad Atiullah Saif ◽  
Mohammad Maghrour Zefreh ◽  
Adam Torok
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Daily Life ◽  
Social Aspects ◽  
Transit System ◽  
Transportation Services ◽  
The Public ◽  
Transport Accessibility ◽  
Job Opportunities ◽  
Considerable Impact

Accessibility is one of the most important outcomes of the transportation system. Public transport can be more attractive by providing "Door to door mobility" and development of transportation services is an important factor of social quality. Public transport accessibility has gained vital importance in designing and evaluating the transit system in terms of mobility and sustainability. Apart from the transport system itself, public transport accessibility has the considerable impact on life satisfaction in the form of perceived accessibility. Moreover, researchers have revealed several impact and correlation of provision of public transport accessibility to the environment and daily life which would have a noticeable impact on public health and other aspects of public daily life. Furthermore, the correlation between public transport accessibility and job opportunities has attracted the researchers' attention in the literature. Also, public participation in social activities has been investigated based on public transport accessibility and their close connection has been revealed under the topic of social exclusion. In this paper, the available literature on public transport accessibility has been reviewed. As a conclusion, it should be highlighted that not just the performance of public transportation but its impact on other social aspects should be considered while planning the public transport facilities.

Who, What, When, and Where

2015 ◽  
Vol 2537 (1) ◽  
pp. 42-51 ◽  
Author(s):  
Alexander Legrain ◽  
Ron Buliung ◽  
Ahmed M. El-Geneidy
Keyword(s):  
Public Transportation ◽  
Past Research ◽  
Transit System ◽  
Transit Service ◽  
Transit Ridership ◽  
Mode Share ◽  
Time Periods ◽  
Transit Use ◽  
In Transit ◽  
Transportation Agencies

Public transportation agencies are faced with the difficult task of providing adequate service during peak travel periods while maintaining adequate service for those traveling off-peak or outside a city or region's densest areas. The ability or inability of a transit system to meet these needs helps explain transit ridership rates. This research sought to understand how daily fluctuations in transit service were related to ridership in the greater Toronto and Hamilton area, in Canada, for different segments of the labor force. Many variables—including frequency and proximity of transit service, socioeconomic status, the built environment, and accessibility to employment through transit—have been linked to transit use in past research. However, many previous studies focused only on travel during peak hours. This study investigated whether fluctuations in service and demand were related to transit ridership rates. With the use of six time periods, an improved understanding of daily variation in transit mode share for commuting trips was produced. With a further division of the commuting population into two employment wage categories, it was demonstrated that the common understanding of the influences on transit ridership was potentially misleading. Commuting transit mode share and the variables that influence it are intimately related to when travel is needed and to what jobs people are traveling. To encourage transit use, agencies and researchers need to take into account commuters’ need to commute at a variety of time periods.

scholarly journals PERFORMANCE ANALYSIS AND MODELING OF PASSENGER PUBLIC TRANSPORT SERVICES IN SALATIGA CITY

ASTONJADRO ◽  
2021 ◽  
Vol 11 (1) ◽  
pp. 61
Author(s):  
Mudjiastuti Handajani ◽  
Ferry Firmawan ◽  
Harmini Harmini
Keyword(s):  
Performance Analysis ◽  
Public Transport ◽  
Public Transportation ◽  
Waiting Times ◽  
Load Factor ◽  
Transportation Services ◽  
Transport Services ◽  
Research Activities ◽  
Directorate General ◽  
Public Transport Services

<p>The performance condition of public transportation services in Salatiga City does have an average rating of still good, but it still has classic problems such as there is no passenger stop, public transportation takes a long time to catch up on deposits, and passengers do not know the fare per kilometer that must be paid. These conditions encourage research activities in the form of an analysis of the performance of public transport passengers in Salatiga City (Case Study of the Tamansari – Blotongan Route). The long-term goal of this research is that the resulting analysis can contribute to stakeholders in Salatiga City, especially in terms of (public transport) towards smart transportation. The specific target to be achieved from the research is the analysis and modeling of the performance of passenger public transport services that will be carried out in Salatiga City, in the form of field surveys and secondary data collection, namely: number of vehicles, number of passengers and data in the form of public transport routes: routes, schedules, speeds and Primary forms are: boarding alighting (up and down passengers) and headway (distance between two public transport vehicles). The analytical method used is the analysis and modeling of the performance of passenger public transportation services in accordance with Government Regulation No. 10 of 2012 Directorate General of Land Transportation concerning Minimum Service Standards for Road-Based Mass Transportation. The results showed that the physical condition of the passenger fleet of Salatiga City on the Tamansari - Blotongan PP route was classified as suitable for use. There are a total of 90 fleets that are sufficient for the needs of Salatiga City public transport passengers who want to travel by means of transportation. The results of the performance analysis based on various indicators show that the performance quality of public transportation services in Salatiga City has met the standards set by the Directorate General of Land Transportation. It can be seen from the results of the load factor analysis with a value of 0.72, the value is included in category A, namely &gt; 0.8. For the level of satisfaction and level of performance, most of the indicators have met the satisfaction of public transport passengers in Salatiga City, so it is sufficient to maintain it. However, there are indicators of waiting times for public transportation that need to be improved.</p>

scholarly journals Study of Park and Ride Facilities in Cikarang

2021 ◽  
Vol 3 (1) ◽  
pp. 020-032
Author(s):  
Annisa Annisa ◽  
Leonardus Bambang Budi Prasetyo
Keyword(s):  
Public Transportation ◽  
User Satisfaction ◽  
Urban Areas ◽  
Actual State ◽  
Main Function ◽  
Toll Road ◽  
Suburban Areas ◽  
Private Vehicle ◽  
Park And Ride ◽  
In Transit

The enormous number of Cawang-Cikarang toll road private vehicles users have caused congestion in Jakarta. To reduce congestion in Jakarta, suburban areas, such as Cikarang, commuters shall utilize Park and Ride (P&R) facilities than use private vehicle to Jakarta. This study is important to give the commuters information of P&R in Cikarang, so they can make an option of their trip. P&R facility has a main function as a hub to change from private vehicle to public transportation. Observation as well as questionnaire were used to reveal findings for this study, the data results are analyzed with descriptive statistics. This study revealed that users of P&R facilities from Cikarang are generally commuters who have offices in urban areas and reside in suburban areas. The problem that occurs in Cikarang is that parking facilities in transit locations (stations / terminals / stops) have not been utilized optimally. This study aims to analyze the actual state and user satisfaction of P&R facility in Cikarang. The six locations include: (1) Cikarang Station; (2) Metland Telaga Murni Station; (3) Lemahabang Station; (4) Cikarang Terminal; (5) Capitol Stop; and (6) AO Citywalk Lippo Cikarang Bus Stop. The results showed that the majority of respondents (N=231) were satisfied (m=3.78; SD=0.99, p

Transit Network Design: The Necessity of Elastic Demand Consideration

2011 ◽  
Vol 97-98 ◽  
pp. 1117-1122 ◽  
Author(s):  
Andisheh Ranjbari ◽  
Afshin Shariat Mohaymany ◽  
S. M. Mahdi Amiripour
Keyword(s):  
Network Design ◽  
Public Transportation ◽  
Supply And Demand ◽  
Network Design Problem ◽  
Elastic Demand ◽  
Transit System ◽  
Transit Network ◽  
Optimal Network ◽  
Transit Network Design ◽  
In Transit

Transit network design as the first and critical phase of public transportation planning is extremely sensitive to transit demand. An important characteristic of transit demand is elasticity or service-dependency, which means that any change in the service offered by the system is followed by a change in transit demand. Due to the complexity of transit network design problem (TNDP) researchers have usually assumed transit demand to be fixed rather than elastic; while ignoring this issue may result in inefficiency of system, dissatisfaction of users, and system failure, since the predicted amount of passengers would not use the transit system. This paper aims to demonstrate the necessity of elastic demand consideration in transit network design, and proposes a solution framework, which is composed of a preparation stage and an iterative procedure. A case study example is presented subsequently, to show the use of this solution method and further illustrates the necessity of considering this issue. Three cases of truly predicted demand (considering elastic demand), overestimated and underestimated demands (in the absence of elastic demand consideration) are defined, and the performance measures of these cases are compared to those in the base mode. The results show that elastic demand consideration leads to the optimal network, in which the system efficiently matches between supply and demand.

scholarly journals PARAMETER PENENTU PENGGUNAAN TRANSPORTASI UMUM DI PERKOTAAN PATI

2018 ◽  
Vol 20 (1) ◽  
pp. 75 ◽  
Author(s):  
Bekti Winarno ◽  
Okto Risdianto Manullang
Keyword(s):  
Urban Area ◽  
Public Transportation ◽  
User Satisfaction ◽  
Structural Equation ◽  
Research Question ◽  
Sampling Technique ◽  
Sem Analysis ◽  
Transportation Services ◽  
Equation Modelling ◽  
Public Servant

The research aims to analyze and assess determining parameters for public transportation usage for choice user group among the labours that work in Pati Urban Area; therefor the most dominant parameters will be known. User satisfaction recently used in public transportation researches and widely believed as determinant of mode choice. This research is using Structural Equation Modelling (SEM) Analysis with 150 sampels of Pati Urban Area labours (including public servant and private workers) choosen by purposive sampling technique. The findings of the reasearh are : connectivity, accessibility and service quality have positive and significant impact toward user disatisfaction and user disatisfaction influences traveller behaviour to unuse public transportation services, while influence of travel cost couldn’t be explained and estimated. Finally, answering the research question, research reveals that connectivity’s parameters (0,563 influence rate), i.e waiting time, desireable arrival schedule and travel time, are the most dominant to determine public transportation usage with accessibility’s parameters (0,462) at the next ranking. At the lower rangking but also significant are service quality’s parameters with 0,451 influence rate. 

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