Effect of Power Message on Employee Response and Job Recruitment in the Hospitality Industry

2021 ◽  
pp. 109634802110109
Author(s):  
Ji-Hern Kim ◽  
Sojung Ahn ◽  
Eunkyung Lee
Keyword(s):  
Organizational Performance ◽  
Organizational Support ◽  
Hospitality Industry ◽  
Job Applicants ◽  
Organizational Attraction ◽  
Support Theory ◽  
Empirically Supported ◽  
Hospitality Sector ◽  
Power Balancing ◽  
Job Recruitment

In the hospitality sector, it is often believed that giving more power to customers (e.g., “the customer is king”) would enhance the service quality, customer satisfaction, and organizational performance. However, it can cause a backlash by excessively elevating the level of the customers’ perceived power, which could result in their power abuse against the employees. Based on the organizational support theory, this research argues that balancing the level of power between the customers and the employees (vs. shifting the power to the customers) can be more effective for improving the perceptions of both the current and the potential employees. The argument is empirically supported by the findings from three studies, which showed that adopting a power-balancing message positively affects the current employees’ perceived organizational support and motivates them to feel obliged to give back to the organization and also potential job applicants’ organizational attraction and the job pursuit intention.

Relationship Quality in the Hospitality Industry: Critical Review and Future Directions

2019 ◽  
Vol 118 (12) ◽  
pp. 83-91
Author(s):  
Harish B ◽  
Dr. Sam Thomas
Keyword(s):  
Organizational Performance ◽  
Relationship Quality ◽  
Critical Review ◽  
Hospitality Industry ◽  
Hotel Industry ◽  
Relationship Management ◽  
Direct Influence ◽  
Future Directions ◽  
Industry Relationship

In the highly competitive hotel industry, relationship management is of utmost importance. Not only effective relationship management helps loyalty and repurchase, but it is also found to have a direct influence on organizational performance. The effect of relationship management is dependent on the construct of relationship quality. The aim of the paper is to critically analyze the existing literature on the antecedents and outcomes of  Relationship Quality in the context of hospitality industry.

Support for female international business travellers in dual-career families

2017 ◽  
Vol 5 (1) ◽  
pp. 22-42 ◽  
Author(s):  
Katharina Puchmüller ◽  
Iris Fischlmayr
Keyword(s):  
Social Support ◽  
International Business ◽  
Organizational Support ◽  
Dual Career ◽  
Structured Interviews ◽  
Content Type ◽  
Cultural Variations ◽  
Support Theory ◽  
Template Analysis ◽  
Business Travellers

Purpose The purpose of this paper is to evaluate experiences of female international business travellers living in dual-career families (DCFs) who also have childcare obligations. In particular, the paper explores in which way different sources of support – specifically organizational support – are perceived as important and are available to the women under research. Because of the women’s regular absences due to business trips and the fulfilment of their family role, challenges regarding childcare or household responsibilities may occur. Consequently and also according to social support theory, different types of support may be necessary to organize family and international career, and effectively perform in both environments. Design/methodology/approach This paper examines the experiences and thoughts of these women with special regards on support issues. Data are collected from 51 semi-structured interviews with internationally travelling women in DCF situations originating from seven Western and non-Western countries. The interviews are analysed applying template analysis. Findings Results show that, across countries, support is mainly derived from within family. Regarding institutional or organizational support, however, the reported expectations and actually offered activities differ because of local institutional and cultural variations. The examined women value different forms of organizational support, but do not necessarily expect it. Originality/value This paper represents the first exploratory examinations of various forms of support for female international business travellers in DCFs suggested by social support theory. It includes a culturally diverse sample and contributes to cross-cultural career research.

Impact of perceived organizational support and green transformational leadership on sustainable organizational performance: a SEM approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Manita Kusi ◽  
Fuqiang Zhao ◽  
Dinesh Sukamani
Keyword(s):  
Transformational Leadership ◽  
Organizational Performance ◽  
Organizational Support ◽  
Perceived Organizational Support ◽  
Current Knowledge ◽  
Future Research ◽  
Content Type ◽  
The Relationship ◽  
Staff Level

PurposeThe study aims to scrutinize the concomitant associations between corporate social responsibility (CSR), perceived organizational support (POS), green transformational leadership (GTL) and organizational performance (OP). This paper aims to explore the role of intervening variable to measure the strength on the relationship between CSR and OP.Design/methodology/approachThis research administered a survey through self-administered questionnaire among the staff-level employees of construction companies of Nepal. Fully filled 305 responses from the participants were analyzed using a structural equation model. The study used self-structured questionnaire as research tool and face-to-face meetings as data collection technique.FindingsThe research indicates that POS showed competitive partial mediation relation between CSR and OP. Besides, a novel exploration of the moderation effect of GTL displays a supportive role in harmonizing the CSR with organizational support to achieve better OP. This study enriches empirical evidence to understand the linkage between CSR and POS in staff-level employees in the construction area. Moreover, the research shed a light on GTL 's moderating influence on the mediated model of CSR, POS and OP.Research limitations/implicationsAlthough the results of the study add to the current knowledge base, several limitations highlight avenues for future research. Future studies can explore the relationship in other study areas with added evidence on a similar result with different analysis patterns and study sample. The research model studied in the context of Nepal creating evidence as a representation for the developing countries.Originality/valueThe intervening role of POS and GTL gives new insight for the research-based organization based social behavior and performance

The intervention of artificial intelligence in the recruitment function in UAE’s hospitality industry

2021 ◽  
Vol 9 (1) ◽  
Author(s):  
Bharti Pandya ◽  
Maryam Mohammed Al Janahi
Keyword(s):  
Artificial Intelligence ◽  
Thematic Analysis ◽  
Hospitality Industry ◽  
Descriptive Analysis ◽  
Recruitment Strategies ◽  
Human Intervention ◽  
Job Descriptions ◽  
Job Advertisements ◽  
Routine Tasks ◽  
Hospitality Sector

Artificial Intelligence (AI) is not a new concept for Hospitality Industry and Recruitment functions. AI has displaced the human intervention in routine tasks. In few years, AI will take over several jobs (Kubler, 2018). Recently AI technologies support application screening, data analysis, and preliminary interviews, saving time of recruiters. Chatbots are now designated recruitment officers supporting candidates. Researchers have studied the influence of AI on Recruitment, but only a few focused on the AI displacing human in the recruitment function performed in UAE’s hospitality industry. This research aims to understand the transformation in the recruitment function of UAE’s hospitality industry due to AI intervention. Using concurrent mixed-methods, data was collected by interviewing 10 UAE HR leaders and surveying 135 HR professionals. The inductive-deductive thematic analysis was conducted for subjective measures and descriptive analysis was performed for scaled measures. This study found that UAE’s hospitality sector deployed AI technologies in recruitment areas such as job advertisements, collecting applications, maintaining profiles, and storing the applications. The routine, repetitive, and heavy-volume tasks in the recruitment are delegated to AI while strategic roles are retained for human professionals including development of strategies, and creation of job descriptions and specifications. While the literature review suggested a wider application of AI in recruitment function, UAE’s hospitality sector seems to be lagging. The recommendations will benefit industry leaders, HR professionals, recruitment consultants, and AI developers to rethink on the recruitment strategies, operations, and administration and to embrace the intervention of AI in recruiting the best talent proficiently.

scholarly journals Religiosity and Customer Experience: a Study of the Nigerian Hospitality Industry

2020 ◽  
pp. 1723-1735
Author(s):  
Powel Maxwell Worimegbe
Keyword(s):  
Religious Orientation ◽  
Hospitality Industry ◽  
Religious Affiliation ◽  
Practical Implication ◽  
Customer Experience ◽  
Sem Analysis ◽  
Religious Groups ◽  
Goods And Services ◽  
Significant Difference ◽  
Hospitality Sector

The effect of religiosity on customer experience has engendered a lot of debate in the existing literature. This study examines the effect of religiosity on customer experience among the three major religious groups in the hospitality sector in Nigeria. The study is premised on the dimensions of religiosity, which are religious knowledge, orientation, commitment and affiliation. Employing the survey research design, 544 customers in the hospitality industry who cut across the three main religions in Nigeria were sampled. The study employed the PLS-SEM tool in the analysis of data. The PLS-SEM analysis shows that religiosity (t-value=134.668) is a significant determinant of customer experience in the hospitality sector. The findings further reveal that there is no significant difference in customer experience among the three main ethnic groups in Nigeria. Practical Implication: It is inferred from the study that firms should pay attention to religiosity in order to give the customers an exciting experience. More attention should be paid to the customers’ religious orientation and knowledge. The role and significance of religion as relating to religious, affiliation, commitment, orientation and knowledge of the customers should not be ignored by firms in the provision of goods and services which will bring about better service encounter

scholarly journals AN ANALYSIS OF THE GOAL LEVEL SELECTION AMONG INDONESIAN CUSTOMS OFFICERS

2020 ◽  
Vol 2 (2) ◽  
pp. 105-120
Author(s):  
Dimas Pratama
Keyword(s):  
Locus Of Control ◽  
Organizational Performance ◽  
Goal Setting ◽  
Organizational Support ◽  
Self Efficacy ◽  
Self Esteem ◽  
Past Century ◽  
Work Locus Of Control ◽  
Goal Level ◽  
Individual Variables

Goal-setting is an essential tool to improve individual and organizational performance. The study about goal-setting has been done immensely in the past century. However, research on goal-setting is rarely conducted in Indonesia's Public sector, especially in Customs and Excise work environment. A survey of Indonesian Customs is carried out to examine the correlation between individual variables that are self-esteem, work locus of control, self-efficacy, supervisor's support, anticipated reward, and other organizational support with employee goal level selection. 45 merchandise goods-related document analysts and goods inspectors are included in the survey, where a small experiment is administered by asking the respondent to set their target independently. Using the Spearman correlation analysis, the result indicated that only work locus of control has a significant negative association with goal-level selection, particularly promotion and job acquisition subscales. Self-esteem and self-efficacy are found not significantly correlated with goal-level selection, and so are support from supervisors, office environment, and monetary reward.     

scholarly journals Determinants of Organizational Performance: A Case of Punjab Police

2016 ◽  
Vol 3 (2) ◽  
pp. 50
Author(s):  
Hood Laeeq ◽  
Arfan Shahzad ◽  
Subramaniam Sri Ramalu ◽  
Muhammad Fareed
Keyword(s):  
Organizational Performance ◽  
Organizational Support ◽  
Moderating Effect ◽  
The State ◽  
The Political ◽  
Security Issues ◽  
Political Interference ◽  
Moderating Role ◽  
Survey Questionnaires

In the last three decades, the security issues have been raised in the state of the Punjab (Pakistan) which ultimately leads to the breakdown of the country’s economy. However, the purpose of this paper is to determine the effect of the political interference on the performance of Punjab police (Pakistan) with the moderating role of organizational support. To elicit the findings, a total of 159 survey questionnaires were compiled from station house officers (SHOs) of Punjab police (Pakistan). Furthermore, this study has applied PLS-SEM technique to analyze the data. The findings reveal that a negatively significant effect of political interference on the performance of Punjab police (Pakistan). Moreover, the findings also showed the significant moderating effect of organizational support in the instance of political interference.

Promoting Service Innovation and Knowledge Management in the Hospitality Industry

2020 ◽  
pp. 1308-1335
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Knowledge Management ◽  
Organizational Performance ◽  
Economic Impact ◽  
Hospitality Industry ◽  
Service Innovation ◽  
Business Growth ◽  
Economic Changes ◽  
New Knowledge ◽  
Competency Models ◽  
Strategic Goals

This chapter indicates the overview of hospitality industry; the concept of service innovation; service innovation and customer demand; the importance of service innovation in the hospitality industry; the concept of Knowledge Management (KM); the advanced issues of KM in the hospitality industry; competency models in the hospitality industry; and the importance of KM in the hospitality industry. Service innovation has the potential to create the business growth perspectives, to lead markets that have the economic impact, and to bring about the structural and economic changes in the hospitality industry. KM seeks to make the best use of the knowledge that is available to the hospitality industry, while creating new knowledge in the process. The chapter argues that promoting service innovation and KM has the potential to enhance organizational performance and reach strategic goals in the hospitality industry.

scholarly journals Quality of Work Life: A Significant Dimension of Non-Financial Compensation or Managers’ Tool to Generate Reciprocity

2018 ◽  
Vol 8 (3) ◽  
Author(s):  
Imran Ahmed Shahzad ◽  
Valliapan Raju ◽  
Muhammad Farrukh ◽  
Nagina Kanwal ◽  
Muhammad Ikram
Keyword(s):  
Organizational Support ◽  
Employee Performance ◽  
Work Life ◽  
Quality Of Work Life ◽  
Big Ten ◽  
Financial Compensation ◽  
Primary Level ◽  
Quality Of Work ◽  
Support Theory

With an aim to test reciprocity between non-financial elements of compensation and productivity outcomes, in the presence of perception about organizational support theory, Data had been collected at primary level by a questionnaire, from a sample of 525 banking professionals from big ten Pakistani banks, and same had been analyzed by smartPLS. Results showed that all relationships among study variables are highly responsive to the perception about organizational support. Quality of work life creates reciprocity with employee performance but their magnitudes get affected where practioners need to pay specific attention on employee perception about organizational support.

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