scholarly journals Governance models for robotic process automation: The case of Nordea Bank

2020 ◽  
pp. 204388692093702
Author(s):  
Damian Kedziora ◽  
Esko Penttinen
Keyword(s):  
Large Scale ◽  
Business Processes ◽  
Process Automation ◽  
General Data Protection Regulation ◽  
Robotic Process Automation ◽  
Advantages And Disadvantages ◽  
Decision Points ◽  
Wide Range ◽  
External Reporting ◽  
Key Issues

The teaching case addresses the governance of robotic process automation at Nordea, a large banking group operating primarily in the Nordic region. Nordea has deployed numerous software robots, for a wide range of business processes, from transaction-processing work and both internal and external reporting all the way to interaction with end users in handling of General Data Protection Regulation (GDPR)-related queries. The scene is set with a meeting where three people discuss the current state of robotic process automation implementation at Nordea: Group Head of Robotics Agnieszka Belowska Gosławska, Head of Robotic Process Automation Operations Piotr Stolarczyk and Acting Head of Robotics Execution Jaroslaw Motylewski. The presentation outlines several governance-related issues and decision points that must be addressed in connection with any deployment of robotic process automation at somewhat large scale within a company. The key issues are related to the software’s development and maintenance, robotic process automation governance and IT infrastructure. Students who have worked through the case should be able to (1) describe archetypal and hybrid governance modes for robotic process automation and (2) evaluate their advantages and disadvantages for solid infrastructure and effective software development and maintenance.

scholarly journals The Adoption of Robotic Process Automation Technology to Ensure Business Processes during the COVID-19 Pandemic

2021 ◽  
Vol 13 (14) ◽  
pp. 8020
Author(s):  
Julia Siderska
Keyword(s):  
Technology Implementation ◽  
Business Processes ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Decision Makers ◽  
Process Automation ◽  
Robotic Process Automation ◽  
Service Companies ◽  
Automation Technology ◽  
Practical Implications

The study provides knowledge on the adoption of the Robotic Process Automation (RPA) technology during the COVID-19 pandemic in 110 Polish service companies. As this research was the first of its kind in Poland, the objectives of the CAWI survey were to identify the technology features of the RPA technology and the related determinants and barriers influencing the adoption of the RPA as well as to determine correlations between them. Moreover, the statistical analyses involved considering whether there were differences in the evaluation of individual RPA technology features, mainly in terms of perceived usefulness, ease of use, security and functionality. The results of the study show that almost 60% of the respondents indicated that robotization tools allowed maintaining continuity of business processes during the pandemic. The highest rated were features related to usefulness of the RPA technology. Furthermore, the analysis pointed to the most frequently indicated barriers to technology implementation that were related to nonoptimized, nonstandardized and non-digitized processes with a large number of exceptions. The study contributes to scientific knowledge and has practical implications for process automation decision-makers concerned with the adoption of the Robotic Process Automation technology. The obtained results can help them to understand the potential drivers of and barriers to the adoption of software robots by enterprises and may be an important determinant for companies’ managers in the field of implementing such solutions.

scholarly journals Enterprise Robotic Process Automation

2021 ◽  
Vol 01 (01) ◽  
pp. 10-12
Author(s):  
Imesha Vitharanage ◽  
◽  
Amila Thibbotuwawa ◽  
Keyword(s):  
Cost Reduction ◽  
Business Processes ◽  
Legacy Systems ◽  
Process Automation ◽  
Robotic Process Automation ◽  
Repetitive Tasks ◽  
Productivity Rate ◽  
Healthcare Finance ◽  
Programming Knowledge ◽  
Audit Trails

Robotic Process Automation (RPA) is an emerging technology widely used across multiple sectors such as human resources, healthcare, finance, accounting, manufacturing, higher education and supply chain management, etc. RPA, also known as ‘software bots’, replaces manual, rule-based, repetitive tasks humans perform. These software bots are currently in a journey, evolving to be more sophisticated, mimicking human activities and enabling humans to achieve higher-valued tasks. Hence, RPA impacts the overall operational efficiency in organisations through multiple facets by its integration with employees, existing technologies and infrastructure, and business processes. It reduces the burden on IT as it does not disturb the underlying legacy systems. It increases reliability as bots can work 24x7 effectively. It is used as a time and cost reduction technology as it reduces the size of the manual workload. The tasks performed through RPA is accurate as it is less prone to errors. It increases compliances as it follows the rules and keeps audit trails. The productivity rate of organisations increase as the execution time through RPA is faster than tasks being performed by human employees. Furthermore, RPA is introduced as a low code technology that uses drag and drop functionalities with little to no programming knowledge [1].

scholarly journals The Essence and Role of Reengineering at Enterprises

2020 ◽  
Vol 4 (46) ◽  
pp. 155-163
Author(s):  
V. Y. Zhezhukha ◽  
Keyword(s):  
Business Processes ◽  
Methodological Approach ◽  
Practical Experience ◽  
Professional Activity ◽  
Economic Activities ◽  
Advantages And Disadvantages ◽  
Wide Range ◽  
Historical Viewpoint ◽  
Business Entities ◽  
The Individual

The article aims at developing the essence of the concept of reengineering and highlighting its characteristics. Various approaches to the interpretation of this concept have been considered from a historical viewpoint. It has been found out that modern scientists consider this concept from different positions, e.g. as a conceptual and methodological approach, as philosophy of activity, as skills, as a method of business management, as a concept of change, as a method of restructuring, as a tool for business efficiency, as a process, as a type and sphere of professional activity, etc. At the same time, taking into account the instruments of morphological analysis; identifying the advantages and disadvantages of each of the approaches to understand the meaning of "reengineering"; as well as studying practical experience; and finally, drawing general conclusions from scientific research on this issue have allowed the author to substantiate the expediency of interpreting reengineering as a direction of management activities aimed at restructuring business processes at an enterprise radically to achieve the established efficiency criteria. The main business components have been identified and characterized, in relation to and in the context of which the need to use reengineering instruments can be considered. The prevailing components of reengineering in the activity of enterprises have been analyzed. To specify the essence of the "reengineering" concept, its characteristic features are highlighted, namely: the individual nature of work and services performed (provided) within it; dependence of the content and nature of reengineering on the features of business entity; significant influence of the competence of business entities responsible for reengineering on its effectiveness; coverage by reengineering of both traditional and innovative business processes; an opportunity for business entities to solve a wide range of problems through using reengineering; the difficulty of establishing clear and unambiguous criteria for evaluating the effectiveness of reengineering in the initial stages of its implementation; the temporary nature of the relationship between the parties involved in the reengineering project implementation; relative separation of reengineering from the current production and economic activities of a company; the possibility of applying reengineering to various business processes at an enterprise; the necessity to make initial investments in the performance of work (services) within an reengineering project.

scholarly journals Process Management and Robotic Process Automation: The Insights from Systematic Literature Review

2021 ◽  
Vol 85 (1) ◽  
pp. 87-106
Author(s):  
Inga Stravinskienė ◽  
Dalius Serafinas
Keyword(s):  
Process Management ◽  
Business Processes ◽  
Industrial Revolution ◽  
Advanced Technology ◽  
Future Research ◽  
Process Automation ◽  
Systematic Analysis ◽  
Robotic Process Automation ◽  
Fourth Industrial Revolution ◽  
Managerial Perspective

Abstract During the Fourth Industrial Revolution, the digital transformation revolutionised both individual organisations and entire industries. One such advanced technology is Robotic Process Automation (RPA). However, organisations do not always make the progress by using the RPA to increase the efficiency of their business processes. The scientific sources lack the synthesis of Process Management (PM) and RPA and insights into their interrelationship. This article aims to fill the gap in the systematic analysis of interrelations between PM and RPA from a managerial perspective by identifying less researched areas and formulating insights and recommendations for future research.

scholarly journals Physiological Microenvironmental Conditions in Different Scalable Culture Systems for Pluripotent Stem Cell Expansion and Differentiation

2019 ◽  
Vol 13 (1) ◽  
pp. 41-54
Author(s):  
Fuad G. Torizal ◽  
Ikki Horiguchi ◽  
Yasuyuki Sakai
Keyword(s):  
Culture System ◽  
Large Scale ◽  
Culture Conditions ◽  
High Yield ◽  
Culture Systems ◽  
Physiological Conditions ◽  
Advantages And Disadvantages ◽  
Wide Range ◽  
Recent Developments ◽  
Cell Propagation

Human Pluripotent Stem Cells (PSCs) are a valuable cell type that has a wide range of biomedical applications because they can differentiate into many types of adult somatic cell. Numerous studies have examined the clinical applications of PSCs. However, several factors such as bioreactor design, mechanical stress, and the physiological environment have not been optimized. These factors can significantly alter the pluripotency and proliferation properties of the cells, which are important for the mass production of PSCs. Nutritional mass transfer and oxygen transfer must be effectively maintained to obtain a high yield. Various culture systems are currently available for optimum cell propagation by maintaining the physiological conditions necessary for cell cultivation. Each type of culture system using a different configuration with various advantages and disadvantages affecting the mechanical conditions in the bioreactor, such as shear stress. These factors make it difficult to preserve the cellular viability and pluripotency of PSCs. Additional limitations of the culture system for PSCs must also be identified and overcome to maintain the culture conditions and enable large-scale expansion and differentiation of PSCs. This review describes the different physiological conditions in the various culture systems and recent developments in culture technology for PSC expansion and differentiation.

scholarly journals Automation of Big Data Analytics Using Robotic Process Automation

2021 ◽  
pp. 602-605
Author(s):  
G. Malini
Keyword(s):  
Big Data ◽  
Data Analytics ◽  
Business Processes ◽  
Big Data Analytics ◽  
Human Interaction ◽  
Process Automation ◽  
Raw Data ◽  
Robotic Process Automation ◽  
Manual Intervention ◽  
Almost All

Robotic Process Automation (RPA) is now becomes a buzzword and makes it mark on almost all fields in assisting automation of repetitive human intensive tasks in a simpler manner. RPA is nothing but a software solution that mimics the human interaction with computing software and applications without manual intervention. RPA has already been adapted in almost every business processes which are repetitive. As we are in the age of information the need for retrieval of patterns from raw data is increasing unimaginably so the needs for effective tools are also in a greater need. The effectiveness of RPA can be incorporated into the ever growing data analytics to automate the process of finding patterns and predictions from big data.

Robotic Process Automation ― Current State and Future Directions

2018 ◽  
pp. 52-61
Author(s):  
Andrzej Sobczak
Keyword(s):  
Customer Service ◽  
Business Processes ◽  
Legacy Systems ◽  
Process Automation ◽  
Structured Interviews ◽  
Robotic Process Automation ◽  
Current State ◽  
Pilot Implementation ◽  
Questionnaire Surveys

The increasing use of digital technologies leads to a deep transformation in the functioning of both individual entities and entire industries. These changes are referred to as digital transformation. In the first period, the scope of transformation focused primarily on ensuring the highest quality of customer service / customer experience. Currently, more and more attention is being devoted to the digitisation of operational and business support processes. It turns out that in many organisations, the IT tools that have been used so far are fragmentary, and the so-called legacy systems are often in use. Many components of the processes require employees to manually transfer data between systems that are not integrated with each other. In order to digitise operational and support processes, more and more entities implement IT tools classified into the currently developing category of RPA (Robotic Process Automation). The objectives of the article were (O1): to examine the current literature on issues related to business processes robotization, in particular with regards to RPA tools; (O2): general assessment of the current state of implementing RPA tools in Polish organizations, which could be classified as leaders in computerisation; (O3): identifying the possible direction of RPA tools development. The article uses the literature research method and pilot questionnaire surveys. In addition, semi-structured interviews were conducted with persons who declared that they had carried out at least a pilot implementation of RPA tools.

Review on External System Equivalent Method of Power Systems Electromagnetic Transients Simulation

2014 ◽  
Vol 543-547 ◽  
pp. 493-498
Author(s):  
Yi Peng Yan ◽  
Yue Gu ◽  
Mei Liu ◽  
Wei Jian Zhu
Keyword(s):  
Power Systems ◽  
Large Scale ◽  
Simulation System ◽  
Electromagnetic Transients ◽  
Type Method ◽  
Advantages And Disadvantages ◽  
Long Time ◽  
Key Issues ◽  
Equivalent Method ◽  
Development Tendency

Electromagnetic transients simulation for the actual large-scale power systems usually needs long time. How to achieve the equivalent circuit of the external system and reduce the simulation system scale is one of hot topics in this field for a long time. In the paper, the main equivalent methods of external system are classified, the main content and process of each type method are described and its advantages and disadvantages are analyzed. On this basis, the development tendency and the key issues needing to be broken through for the external system equivalent method of power systems electromagnetic transients simulation are also presented in the paper.

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