scholarly journals Patients Satisfaction Based on Corporate Entrepreneurship

2018 ◽  
Vol 7 (2.29) ◽  
pp. 379
Author(s):  
Ririn Tri Ratnasaria ◽  
Ari Prasetyo ◽  
Masmira Kurniawati ◽  
Eko Fajar Cahyono
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Sampling Technique ◽  
Corporate Entrepreneurship ◽  
Reliability Factor ◽  
Factors Affecting ◽  
Service Excellence ◽  
The Government ◽  
Two Stages ◽  
Service Factors

This research aim to determine what factors are included in the service excellence based on corporate entrepreneurship, whether these factors affect the patient satisfaction, and which factors that influencing dominantly to patient satisfaction. The research design of this study is exploratory quantitative approach, which is conducted in two stages. The first step, the research conducted by open-ended question to explore the perception of the 40 patients about the service excellence of the hospital, so it can be known the factors which include in service excellence based on corporate enterpreneurship can be developed in the improvement of health services at the Dr. Soetomo Hospital after the implementation of BPJS, then proceed with a structure close-ended question to 400 patient of Health-BPJS. The sampling technique was by purposive non-random sampling. The result of this study are, first, factors affecting patient satisfaction of Health-BPJS participant after get treatment at the government hospital (Dr. Soetomo Hospital and Hajj Public Hospital) formed by six factors. Factors that formed was named by the reliability factor, empathy factor, the factor means of support, administrative factors, service factors, and factors of hospital hygiene.  Second, indicators with the highest loading values obtained from the rotation calculation factors are indicators of X13 on the reliability factor is the health services infrastructure supported by sophisticated technology.  

scholarly journals Pelayanan Prima Perawat Berdasarkan Persepsi Pasien di Ruang Rawat Inap Talaga Bodas (Penyakit Dalam Pria Kelas 3) Rumah Sakit Tingkat II 03.05.01 Dustira Cimahi 2019

2020 ◽  
Vol 5 (1) ◽  
pp. 42-46
Author(s):  
Lilis Rohayani ◽  
Iin Inayah ◽  
Anisa Shofiyani Shoumi ◽  
Andria Pragholapati
Keyword(s):  
Patient Satisfaction ◽  
Service Providers ◽  
Sampling Technique ◽  
Standard Operating Procedure ◽  
Total Sample ◽  
Service Excellence ◽  
Excellent Service ◽  
Questionnaire Method ◽  
Two Stages

ABSTRACT Excellent service is the attitude or way of service providers who play a major role in creating satisfaction for patients, so the hospital's effort to improve the quality of service and patient satisfaction is to implement service excellence. Factors that must be applied by nurses in providing excellent service, including abilities, attitudes, appearance, attention, action and accountability. This study aims to determine the description of excellent service nurses based on patient perceptions in the Talaga Bodas inpatient (Class 3 Male Disease) Kindergarten II Hospital 03.05.01 Dustira Cimahi City in 2019. The study design was an analytic survey. The total sample of 149 respondents using purposive sampling technique with inclusion and exclusion criteria. Data collection was performed using a Likert scale questionnaire method. Analysis of data through two stages, namely univariate to see the frequency distribution. The results showed as many as 80 respondents (53.7%) felt excellent service. It is recommended that each inpatient room has a standard operating procedure standard (SOP) so that all nurses know the steps - good steps to perform excellent service to increase patient satisfaction. Keyword: Service Excellent, Nurse Hospital

scholarly journals The Satisfaction of Patient and Interest to Re-Using Health Services in Kandang Public Health Center Bengkulu

2017 ◽  
Vol 24 (1) ◽  
pp. 28-34
Author(s):  
Susilo Wulan ◽  
Desliana Desliana
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Health Services ◽  
Health Center ◽  
Health Care Services ◽  
Community Health Center ◽  
Sampling Technique ◽  
Good Health ◽  
Cross Sectional ◽  
The Government

Puskesmas as the first-level provider of health services belonging to the government must prioritize the provision of quality health services, affordable, fair and equitable. The quality of good health services will create patient satisfaction and loyalty. The purpose of this study was to study the Relationship of Patient Satisfaction with Interest in Reusing Health Service in Puskesmas Kandang Kota Bengkulu.Is an analytic survey research using Cross Sectional approach. The population of this study were all the patients who visited and recorded in the register book pukesmas Kandang town Bengkulu August 2016. Sampling technique using Accidental Sampling. Measurement of patient satisfaction and interest in reusing health care services was measured using a questionnaire. Data analysis using univariate test, bivariate test using chi square test (χ2). Results From 54 patients who came to Puskesmas Kandang there were Patients who were satisfied with the health service at Puskesmas Kandang Kota Bengkulu as many as 34 patients (63.0%), Patients interested in reusing health services at Bengkulu City Kandang Community Health Center as many as 38 people patients (70.4%). There is a significant correlation between patient satisfaction and interest in re-utilizing health service in Puskesmas Kandang Kota Bengkulu with medium category. Keywords: health service, interest, patient  satisfaction

scholarly journals Predictors of education and utilization of adolescent-friendly health services among youth in Kumbungu district, Ghana

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Martin Nyaaba Adokiya ◽  
Francis Kronzu Cudjoe ◽  
Vida Nyagre Yakong
Keyword(s):  
High School ◽  
Health Services ◽  
Adolescent Health ◽  
Sampling Technique ◽  
Adolescent Health Services ◽  
Cross Sectional ◽  
Content Type ◽  
Factors Affecting ◽  
Logistic Regression Models ◽  
Adolescent Friendly Health Services

PurposeThis paper assessed factors affecting adolescent-friendly health services (AFHS), education and utilization among youth (10–19 years) in Kumbungu district, Ghana.Design/methodology/approachThe study used a cross-sectional design involving 416 adolescents from households using a random sampling technique. The authors collected data on sociodemographic characteristics, education and utilization of AFHS using a semi-structured questionnaire between June and September 2017. Logistic regression models were used to determine the factors associated with AFHS education and utilization.FindingsOf the 416 adolescents interviewed, 66% were between 15 and 19 years. Half (50%) of the adolescents received AFHS education, 54% utilized existing services and 85% knew about health challenges. Females (aOR = 0.64; p = 0.031) were less likely to receive AFHS education compared to males. Muslims (aOR = 0.21; p < 0.001) were less likely to utilize AFHS compared to Christians. Adolescents with primary (aOR = 6.65; p = 0.020), junor high school (JHS) (aOR = 10.66, p = 0.079) or senior high school (SHS) (aOR = 1.04; p = 0.954) education were more likely to utilize AFHSs compared to those with no education.Originality/valueThis study reports a moderate level of education and the utilization of adolescent health services. Sex, religion and education are the key predictors of AFHS education and utilization. This study contributes to the understanding of adolescent health services and the foundation for future studies. It may be used for the planning of adolescent health service programs in disadvantaged settings.

Factors affecting utilization of youth friendly health services in Lagos State, Nigeria

2017 ◽  
Vol 31 (2) ◽  
Author(s):  
Toriola Temitope Femi-Adebayo ◽  
Yetunde Kuyinu ◽  
Olusola Adedeji Adejumo ◽  
Olayinka Goodman
Keyword(s):  
Health Services ◽  
School Attendance ◽  
Health Facilities ◽  
Cross Sectional ◽  
Factors Affecting ◽  
Lagos State ◽  
The Mean ◽  
The Government ◽  
Youth Friendly ◽  
Youth Friendly Services

AbstractBackgroundYouth friendly health services (YFHS) are services that attract, respond to the needs of and retain young people for continuing care. This study was conducted to determine the factors affecting utilization of government (GYFF) and non-governmental youth friendly facilities (NGYFF) in Lagos state, Nigeria.MethodsA descriptive cross-sectional study was conducted. A total of 543 adolescents aged 15–24 years, between August 1, 2014 and October 31, 2014 were consecutively recruited from 10 (five government and five non-governmental) youth friendly health facilities that had been in operation for at least 6 months prior to the study. Logistic regression was used to determine predictors of utilization of youth friendly health facilities.ResultsOverall, the mean age of respondents was 17.9 ± 2.8. However, the mean age of respondents at GYFF (18.5 ± 3.0) was significantly higher than those at NGYFF (17.1 ± 2.5) (p < 0.001). Of the 567 youths enrolled, 196 (34.6%) had good utilization of youth friendly facilities (YFF) (34% from the GYFF and 35.2% from the NGYFF). Marital status, school attendance, having a baby, satisfaction with visit, perception that information shared was kept confidential and accessibility of the youth friendly services were associated with utilization of YFF (p < 0.05). Confidentiality and access to facilities were predictors of utilization of YFF.ConclusionThere is poor utilization of both government and non-governmental youth friendly services in Lagos, Nigeria. There is a need for both the government and private sector to harmonize resources aimed at encouraging utilization of YFF in Lagos, Nigeria.

scholarly journals Assessment of Factors Affecting Poultry (Broiler) Production in Imo State, Nigeria

2019 ◽  
pp. 1-6 ◽  
Author(s):  
M. N. Osuji
Keyword(s):  
Multiple Regression ◽  
Tertiary Education ◽  
Transportation Cost ◽  
Sampling Technique ◽  
Farm Size ◽  
Poultry Production ◽  
Factors Affecting ◽  
Imo State ◽  
Broiler Production ◽  
The Government

The study assessed the factors affecting poultry (broiler) production in Imo State, Nigeria. Multistage sampling technique was used in selecting the respondents. A total of eighty four (84) poultry producers were randomly selected with the aid of well-structured questionnaire. Data were analyzed using descriptive statistics and multiple regression models. The result shows that majority (59.5%) of the producers were male, mean age was 45 years, mean household size was 6 persons, 67.86% of the producers attended tertiary education, mean years of farming experience was 9.3 years. The multiple regression analysis showed that farm experience, drug costs, farm size and disease occurrence were statistically significant at 10% level of probability implying that these are the key factors affecting poultry production. The major constraints militating against poultry production were high feed cost, lack of fund, outbreak of disease and high transportation cost. The study recommended that the government should provide credit facilities to poultry producers to abate lack of fund and provision of appropriate vaccines in the study area.

scholarly journals HUBUNGAN DIMENSI KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN RAWAT INAP PADA RSUP DR TADJUDDIN CHALID MAKASSAR

2021 ◽  
Vol 7 (2) ◽  
pp. 90
Author(s):  
Nurhasma Nurhasma ◽  
Andi Syamsul Rijal ◽  
Rahmawati Azis
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Hospital Data ◽  
Chi Square ◽  
Test Analysis ◽  
Chi Square Test ◽  
Standard Set ◽  
Quality Of Health Services ◽  
The Government

Quality in a Hospital Service is closely related to Inpatient Patient Satisfaction in Hospitals in Indonesia. Patient satisfaction is one of the important indicators to control the quality of health services in hospitals. The results of the study indicate that the level of patient satisfaction in several hospitals in Indonesia is still below the standard set by the government (>90%). The purpose of this study was to determine the relationship between the dimensions of the quality of health services with the satisfaction of inpatients at the hospital. Data analysis used univariate, bivariate (Chi-Square test) and multivariate (Logistic Regression test) analysis. The results showed that the level of patient satisfaction was 96.6%, this means that the satisfaction level of inpatients in hospitals in Indonesia is good because it meets the customer satisfaction standards set by the Indonesian Ministry of Health (>90%). Multivariate analysis showed a significant relationship between, service, environment and hospital facilities. The results of this study can be concluded that the quality of health services received by atients is very influential on patient satisfaction itself

scholarly journals Socio-demographic and economic factors influencing utilization of youth friendly reproductive health services among youths in selected universities in Nairobi County, Kenya

2020 ◽  
Vol 7 (7) ◽  
pp. 2437
Author(s):  
Felix Mwendwa Mutua ◽  
Jane Karonjo ◽  
Jackline Mosinya Nyaberi ◽  
Peter Kamau Wanyoike ◽  
John Kausya ◽  
...  
Keyword(s):  
Reproductive Health ◽  
Health Services ◽  
Sampling Technique ◽  
Systematic Sampling ◽  
Bivariate Analysis ◽  
Reproductive Health Services ◽  
Cross Sectional ◽  
Health Service Provision ◽  
The Government ◽  
Youth Friendly

Background: The reproductive and sexual health of the youth remains a relatively new and sensitive area mainly due to restrictive norms and policies guiding the services and also the access and utilization of youth friendly reproductive health services (YFRHS) among the college youth are dependent on many factors.Methods: Descriptive cross-sectional design was used to study 421 youths in selected universities in Nairobi County. Systematic sampling technique was used. Data was collected using a researcher-administered structured questionnaire and Key Informant Interview. Quantitative data analysis was conducted using SPSS version 24.0 and involved univariate and bivariate analysis. Chi-square were used to test the significance of the association between the dependent and independent variables (p<0.05). Qualitative data was analyzed by thematic content analysis.Results: The results indicated that 67.9% of youths utilized counselling services, 42.0% utilized VCT, 24.7% utilized family planning and 12.6% reported having used antenatal or pregnancy services. Utilization for all the reproductive health services increased with age with gender greatly associated with utilization of ANC services (p=0.0001), FP services (p=0.001) and STDs treatment (p=0.002) while age of an individual was associated with VCT services (p=0.0001), FP services (p=0.008) and counselling (p=0.007).Conclusions: Socio-demographic factors influence utilization of YFRHS and therefore there is a need for the Government through the Ministry of Health and partners in health service provision to increase the number of YFRHS and ensure that the recommendations of Adolescent Health Policy guidelines are implemented fully with good evaluation strategies in place.

scholarly journals Lived Experiences of Pneumonia Victims in Davao City: A Phenomenological Study

2020 ◽  
Author(s):  
Joseph Dave Mendoza Pregoner ◽  
Stephen Aseo ◽  
Angel Dominguiano
Keyword(s):  
Health Services ◽  
Rural Areas ◽  
Phenomenological Study ◽  
Sampling Technique ◽  
Phenomenological Approach ◽  
Medical Society ◽  
Structural Barriers ◽  
Access To Health Services ◽  
Financial Barriers ◽  
The Government

An access to primary care offered by the government has been the major concern of this study, which are deprived with complicated perceptions specifically in rural areas. The study engaged a phenomenological approach that characterized human experiences, and mainly to observe the behavioral response of people involved in this research. Also, it uses a purposive sampling technique that involves handpicking participants based on pre-selected criteria. The results gained specified themes through the use of thematic analysis. Based on the identified results, there were four themes introduced in the study that encompasses the problem; and the four themes that were mentioned were Financial Barriers, Structural Barriers, Cognitive Barriers, and Psychological Barriers. Each theme has sub-themes that mimic the problem of the community to the medical society within its access to health services. With regards to this result, the researchers came up with certifying alternatives that would develop the governments’ capabilities in giving quality to health services. It was determined that people should be able to comprehend the barriers hindering them to access the health services. Thus, they should commit themselves on appealing an effective communication to the government. The lingering biases and prejudices of medical experts to the remote communities should be dissipated instantly to avoid future complications. In this similar way, the two should submit to an organized and to an effective stabilized relationship for a better response.

scholarly journals Job-Search behaviour of Omani Graduates: Sohar University - A Case study

2020 ◽  
Vol 1 (2) ◽  
pp. 24-32 ◽  
Author(s):  
Noura Al Jahwari ◽  
◽  
Maryam Alkhalidi ◽  
Sara AlBalushi ◽  
Ma'ather Al Ghanami ◽  
...  
Keyword(s):  
Job Search ◽  
Sampling Technique ◽  
Search Behaviour ◽  
Factors Affecting ◽  
The Government ◽  
The University ◽  
Clear Method ◽  
Practical Implications ◽  
Structured Questionnaire

Purpose of the study: The objectives of the study were to critically analyse and explore the factors affecting job-search behaviour and to analyse the effect of such factors on job-search behaviour. Design/Methodology: 145 samples were obtained using a well-structured questionnaire from the population of 677 graduated students from Sohar University, using convenience sampling technique and the data collected was analysed using Statistical Package for Social Sciences (SPSS). Findings: The results of the study revealed that most of the graduated students do not have a clear method to apply for a future job whereas they believe that the internet is the best way to find a job and the degree they possess will help them to find a job in the field of their expertise. It was also revealed that they were confident that they have gained sufficient knowledge and skills required from the university and they prefer to have a clear plan to find a job. Research Implications: It was suggested that the Government should create jobs based on skills and open channels to recruit skilled graduates. It was also suggested that the Higher Education Institutions (HEIs) should try to alter the curriculum and introduce professional/technical courses eliminating the gap between the HEIs and the labour market. Practical Implications: The study will help the colleges and the universities in conducting workshops and the related activities in engaging students towards increasing their skills. Originality: No study was carried out before to study the job-search behaviour of Omani students and this is a study of its own kind.

scholarly journals Factors Affecting the Income of Rural Women: An Evidence from District Faisalabad, Pakistan

2020 ◽  
Vol 2 (3) ◽  
pp. 80-85
Author(s):  
Rubina Akhtar ◽  
Muhammad Amjed Iqbal ◽  
Allah Bakhsh
Keyword(s):  
Rural Women ◽  
Rural Areas ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Total Sample ◽  
Factors Affecting ◽  
The Government ◽  
One Year ◽  
The Impact

The fundamental point of the investigation was to assess the effect of various components on the pay of rural women in the region Faisalabad. For this, a stratified sampling procedure was utilized. At the first stage, the Faisalabad district was chosen purposively. In the second stage, five regions of each class were chosen through a simple random sampling technique. The total sample size was comprised of 150 respondents. A pre-tested questionnaire was used to gather the information from chosen respondents through the personal interview technique. Descriptive Statistics were used to explore the socio-economic characteristics of rural women. Multiple linear regression analysis was used to estimate the impact of different factors affecting the income of rural women. According to the estimated results, the age of the respondents has a positive and highly significant impact. This indicates that one year increase in the age of women would increase her income by 0.314 units. The estimated result of education described that for every one year in an increase in schooling year of women will increase the income by 0.191 unit. The variable of family sizes of the respondents has a significant and positive effect on the respondent’s income. Working hours of the respondents have a positive and significant effect on respondent’s income. The satisfaction of the respondents has a positive and significant effect on the respondent’s income. Female participation in the market increases with the growing levels of higher education. It is recommended that the government should provide education to the females especially in rural areas.

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