Managing Organizational Communication in Tourism Industry. The Case of Kosovo

2021 ◽  
Vol 12 (4) ◽  
pp. 1111
Author(s):  
Arbresha MEHA ◽  
Flamur ZEQIRI

The main purpose of this paper is to explore the definition of the tourism industry and to examine the forms and importance of managing organizational communication in the tourism industry. Organizational communication deals with the interaction, coordination between individuals in a group, company, or organization. Effective communication results in problem-solving and decision-making at the organizational level. Communication skills regulate behavior and create motivation among people. Motivation is an important part and factor of behavior and should be part of a communication process. To successfully manage communication network and be effective, it must include training and guidance, and that the information is accurate in a timely manner in order to resolve and prevent potential conflicts. The tourism industry brings many economic benefits, jobs and raises the image of the country, and through tourism the country can be recognized and promoted by attracting foreign tourists. The tourism industry is the combination of all sectors related to tourism, a combination of hotels and facilities for accommodation, entertainment, business, and other purposes, so it interacts with many sectors of the economy.

2017 ◽  
Author(s):  
Per Lindberg ◽  
Thomas Karlsson ◽  
Annika Stromberg ◽  
Susanne Gustafsson ◽  
Ingrid Anderzen

Author(s):  
Dr. Neeta Sharma

Abstract Communication is a process of sharing information through speech, writing, gestures or symbols between two or more people. The focus of the present paper is oral communication and the language under consideration is English. The teacher should adopt a student centered approach. The learners should be encouraged to do things in the class which result in developing their communication skills. The trainer has to focus on both the linguistic and paralinguistic features of the communication process while enhancing learners’ communication skills. These features involve the effective use of words, forming grammatically intelligible sentences and an appropriate use of voice and intonation. The teacher should encourage and train his students to use positive body language while listening and speaking. In order to hone the communication skills of the learners, it is very important to make the learners comfortable with the language they have to communicate in. Shedding their inhibitions is also one of the pivotal areas of concerns. This paper explores different techniques that could be useful while training students in communication skills. Communication is a process of sharing information through speech, writing, gestures or symbols between two or more people. The focus of the present paper is oral communication and the language under consideration is English. The major elements of a communication process are sender, receiver, message and feedback. Effective communication is a two way process. It involves both expressive (speaking) skills and receptive (listening) skills. It entails receiver’s understanding of the message sent by the sender and his feedback to the sender. Listening plays a very important role in the language learning process. It is the most primary of the four basic skills of any language i.e. Listening, Speaking, Reading and Writing. Listening paves way for speaking. One can never be a good speaker if one is not a good listener. An effective communicator is first a good listener and then a good speaker. According to Tickoo ( 2003 ), ‘Good listening skills not only lay the foundations of good speech, but they grow best through effective communication’.


Author(s):  
Laura Galuchie ◽  
Catherine Stewart ◽  
Frank Meloni

AbstractImproving interpretation of existing guidelines and management of protocol deviation processes could increase process efficiencies and help reduce noise to support rapid identification of important protocol deviations. Towards this end, TransCelerate identified key principles to build upon and clarify the definition of a protocol deviation and developed a holistic approach to protocol deviation management. The approaches are flexible to suit a variety of indications, study designs, and investigational agents while also supporting consistent application within a study, program or organization.


2021 ◽  
Vol 13 (15) ◽  
pp. 8159
Author(s):  
Joanna Przedrzymirska ◽  
Jacek Zaucha ◽  
Helena Calado ◽  
Ivana Lukic ◽  
Martina Bocci ◽  
...  

This paper examines the concept of maritime multi-use as a territorial/SPATIAL governance instrument for the enhancement of sustainable development in five EU sea basins. Multi-use (MU) is expected to enhance the productivity of blue economy sectors, as well as deliver additional socio-economic benefits related to the environmental and social dimensions of sustainable development. The paper provides a definition of maritime multi-use and identifies the multi-uses with the highest potential in EU sea basins. In each sea basin, multi-use plays a different role as concerns sustainable development. For the Eastern Baltic Sea, the Mediterranean Sea and the Black Sea, the MU focus should remain on the environmental pillar of sustainable development. In the North Sea, North Atlantic and Western Baltic Sea, addressing social sustainability seems a key precondition for success of MU in enhancement of sustainable spatial development at sea. Moreover, it has been suggested to introduce MU key global strategies such as SDGs or Macroregional strategies and action plans and to supplement maritime spatial planning with sectoral incentives and educational efforts as key vehicles supporting MU. The paper concludes by identifying aspects which, in order to inform maritime spatial planning and maritime governance regarding a more conscious application of the aforementioned concept, require further investigation. Key tasks are related to: more profound evaluation of performance of policies supporting MUs, researching the impact of MU on societal goals and on the MU costs and benefits, including external ones, and finally identifying the impact of MU on the development of various sectors and regions on land.


2007 ◽  
Vol 28 (1) ◽  
pp. 93-110 ◽  
Author(s):  
Catrin Johansson

Abstract Swedish research on organizational communication is characterized by empirical, qualitative research. The tradition of holistic and profound case studies is strong. In this article, a wide definition of organizational communication is employed, including research focusing on both internal and external communication. Research themes and methods are reviewed and discussed. The majority of the studies concern public information, including health communication and crisis communication. Particularly, scholars have studied planning and evaluation of information campaigns concerning health, traffic and environment; and more recently, authority communication during major crises in society. Research focusing on organizations’ internal communication includes topics such as superior-subordinate communication, organizational learning, sensemaking, communication strategies and communication efficiency. Strengths and weaknesses following from this empirical case study research tradition are highlighted. Finally, the contribution of Swedish research in an international perspective is discussed.


2010 ◽  
Vol 24 (2) ◽  
pp. 119-138 ◽  
Author(s):  
Nancy Hritz ◽  
Craig Ross

Sport tourism is one of the fastest growing market segments in the tourism industry and is receiving increased attention for its social, environmental, and economic impacts upon destinations. Prior research in tourism impacts has tended to focus exclusively on tourism as a whole and does not differentiate among the different types of tourism that may be present in a destination. The purpose of this study was to examine how residents of Indianapolis, Indiana perceived the impacts sport tourism has upon their city. A total of 347 surveys were returned in a mailed questionnaire. Exploratory factor analysis revealed a four factor structure of social benefits, environmental benefits, economic benefits, and general negative impacts. Social and economic benefits were strong predictors for support for further sport tourism development revealing a strong identification with the advantages of sport tourism in their city such as an increased cultural identity and social interaction opportunities.


Author(s):  
I Putu Juniartha ◽  
Made Antara ◽  
I Made Sudarma

The results of this study indicate: (1) Characteristics of waste in Pakraman Padangtegal Village consisted of 83.88% organic waste, 7.24% plastic waste, 4.42% paper waste, 2.22% bottle waste, glass waste at 1.28% and metal waste at 0.96%; (2) public perception in waste management in Pakraman Village, Padangtegal that most of the people in Pakraman Village, Padangtegal, already know about the definition of waste and the danger of waste if it is not managed properly. Besides that the community also knows the difference between organic and inorganic waste so that the process of sorting waste in the place provided can run well, and the community's perception of waste management services has gone well with the transportation of waste twice a day; (3) the participation of the Pakraman Padangtegal Village community in waste management has played a role in various stages of waste management, starting from the sorting, garbage collection and garbage disposal, which complies with waste regulations and maintains the quality of the environment in Padangtegal Pakraman Village. The participation of the tourism industry in the process of waste management in Pakraman Village, Padangtegal, can be seen as being involved in the process of sorting waste and paying monthly fees and waste fees. The community participation in the waste management process is to help the government to socialize the waste management process by carrying out waste collection activities every week and provide a place for the waste management process. Suggestions in this study are that waste managers will immediately add facilities and infrastructure for waste transportation and accelerate the expansion of waste management in the village of Pakraman Padangtegal.   Keywords: Waste Management System, Pakraman Village


This research focuses on deliver a SDS implementation model that facilitate the definition of requirements to be delivered in a timely manner to systems. Software Defined Storage (SDS) enables different hardware technologies to be homogenized and deliver independent storage. The technologies included on the implementation model are the open-source projects Red Hat Gluster Storage and Red Hat Ceph Storage. Both technologies are integrated into a virtualization platform, it is compared at a functional and economic level with respect to some enterprise solutions and it is shown that the same operations are performed as a viable technological alternative. The favorable results of the model are presented and the great benefit that open-source technologies have open scope that allows it to be integrated into other projects is presented.


Author(s):  
Badrane Benlahcene

The purpose of this paper is to present an investigation on the use of the term “civilization” in Muslim intellectual traditions; that is to look for the terms used in various languages used by Muslim peoples to mean civilization. It tries to find out some definition of what we mean by “civilization” as well as whatwe mean by “being civilized” in Islamic intellectual traditions. Therefore, the methodology adopted to achieve the paper's objective is to analyze the various literal and terminological words and terms used to denote civilization in various Muslim languages.The paper finds that in the Muslim scientific and cultural traditions, hadarah, tamaddun or tamadun are the various terms used. However, Ibn Khalduun’s term hadarah is the most appropriate one to express the concept of civilization in its modern sense.It is also clear that the mentioned usages of term “civilization” agree on certain rudimentary elements of civilization, that is, the presence of the city, the order or organization and the sedentary life of its inhabitants.


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