Employee External Communication Behavior during the COVID-19 Pandemic Crisis: Case-study of a State-Owned Company

A crisis can trigger employees to engage in external communication behavior. However, the inconsistency of the findings of studies on megaphoning behavior suggests the relationship depends on the type of crisis. With the COVID-19 pandemic crisis, this study aims to examine the influence of employee-organization relations and symmetrical internal communication on employee external communication behavior. Data were collected from 400 employees of a state-owned company in Indonesia and analyzed using PLS-SEM. The result shows that good relations between employees and organization can encourage employees to stand up for the company, reduce employee’s intention to share negative communications, encourage employees to recognize crisis as a serious problem, can make employees feel more involved and less constrained in resolving the problems. Employees who feel that they could recognize the crisis tend to spread positive information and restraint from sharing negative information. Meanwhile, those who feel that they were involved in the crisis and less constrained in solving the problem do not influence their interest in spreading positive or negative information. The study finds that symmetrical communication between employees and their companies may encourage employees to spread positive information, but it did not affect their interest in disseminating negative information. Keywords: Employee-

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Komunikasi Pemasaran Pengrajin Bambu Kreatif di Tasikmalaya

JURNAL LENSA MUTIARA KOMUNIKASI ◽

10.51544/jlmk.v5i2.2284 ◽

2021 ◽

Vol 5 (2) ◽

pp. 1-8

Author(s):

Santi Susanti ◽

Rachmaniar Rachmaniar ◽

Iwan Koswara

Keyword(s):

Data Analysis ◽

Analysis Data ◽

Internal Communication ◽

Communication Behavior ◽

Mediated Communication ◽

Face To Face ◽

Study Approach ◽

External Communication ◽

Middle Market

Tasikmalaya known as the centers of bamboo handicraft industry in West Java. It produces various products, from daily household equipment in the form of rough woven with low prices to creative bamboo products with high prices for the upper middle market. Products are distributed for domestic needs and demand of foreign buyers. This study reveals the marketing communication behavior of creative bamboo entrepreneurs in Tasikmalaya in developing a creative bamboo craft business. A qualitative method with a case study approach was used to obtain information about the behavior of bamboo handicraft entrepreneurs in Tasikmalaya in marketing their products. Data were collected through in-depth interviews with creative bamboo entrepreneurs who still actively running their businesses and willing to provide information about the businesses they are running. Data were also collected through non-participatory observations at the location and conducted a literature review and documents related to the research. Data analysis, data checking and validity of the data were conducted through Miles and Huberman's interactive data analysis concept. The results showed that the communication behavior conducted by creative bamboo entrepreneurs consisted of internal communication behavior and external communication behavior. Internal communication behavior is conducted on workers with the principle of kinship. Humanist approach is used to maintain production stability.The form of external communication behavior is tailored to whom they're being faced. Face-to-face communication and mediated communication are used in marketing bamboo handicraft products.

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Communication Professionals’ Sensemaking of CSR: A Case Study of a Financial Services Firm

Business and Professional Communication Quarterly ◽

10.1177/2329490620903737 ◽

2020 ◽

Vol 83 (2) ◽

pp. 184-203

Author(s):

Katharine E. Miller ◽

Jeremy P. Fyke

Keyword(s):

Corporate Social Responsibility ◽

Social Responsibility ◽

Financial Services ◽

Internal Communication ◽

External Communication ◽

Corporate Social ◽

Practical Implications

This case study explores corporate social responsibility (CSR) through the perspective of communication professionals at a large financial services firm. These employees rely on both external communication through formal reporting as well as informal internal communication to understand CSR activities, and tend to describe CSR by what it means within their organization. We find that communication employees perceive that CSR is obligatory, rarely questioned or explained, labeled as “voluntold,” and mainly employed for good press due to its philanthropic focus. We offer theoretical and practical implications that center on making CSR operational, not additive, and ideas for educators teaching CSR.

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The Determination of Performance Measures by Using a Balanced Scorecard Framework

Foundations of Management ◽

10.2478/fman-2019-0004 ◽

2019 ◽

Vol 11 (1) ◽

pp. 43-56

Author(s):

Irem Kefe

Keyword(s):

Balanced Scorecard ◽

Financial Measures ◽

The Balanced Scorecard ◽

Manufacturing Company ◽

Strategy Map ◽

Owned Company ◽

The Relationship ◽

A Company

Abstract The aim of this study was to determine the contributions of the balanced scorecard (BSC) methods to identify the relationship between the objectives and activities and examine how the BSC should be formed in a manufacturing company. The BSC framework was examined via a case study in a yarn manufacturing company. The activities to be carried out by the company to achieve its objectives and how the appropriate measures are determined in evaluating the contribution of the activities to the achievement of objectives are explained under the BSC approach. The BSC implementation and adaptation have facilitated in a family owned company because of its fast decision-making process. Objectives are made clear in accordance with the company’s strategy and causal relationship between objectives and activities are linked by the strategy map. The BSC implementation shows that financial measures are not enough to evaluate the effects of all the activities on the objectives in a company. The cooperation between departments in the company and the efficiency of corporation meetings increases. The meetings have become more result-oriented due to clarifying objectives and responsibility of individual levels.

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The Relationship Between Prisonization and Social Skills among Prison Inmates

The Prison Journal ◽

10.1177/0032855596076003004 ◽

1996 ◽

Vol 76 (3) ◽

pp. 293-309 ◽

Cited By ~ 13

Author(s):

DARREN P. LAWSON ◽

CHRIS SEGRIN ◽

TERESA D. WARD

Keyword(s):

Social Skills ◽

Correctional Facility ◽

Internal Communication ◽

Prison Inmates ◽

Organizational Assimilation ◽

External Communication ◽

Measured Frequency ◽

Prison Culture ◽

The Relationship

This study examined the process of organizational assimilation and how it was affected by social skills, within the context of a midwestern correctional facility. Participants were inmates housed in a maximum-, medium-, or minimum-security prison. A survey was distributed that measured frequency of inmates' external communication, sources of internal communication, prisonization, powerlessness, and social skills. Results supported links between prisonization and amount of internal and external communication and powerlessness. However, inmates' prisonization was not related to their social skills. Results indicated that inmates' assimilation into prison culture is influenced by intra- and extraprison variables.

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Developing a Theoretical Framework for Processing the Negative Information in Social Media

Politikon IAPSS Journal of Political Science ◽

10.22151/politikon.51.3 ◽

2021 ◽

Vol 51 ◽

pp. 33-54

Author(s):

Jinwook Lee

Keyword(s):

Social Media ◽

Negative Emotion ◽

Theoretical Framework ◽

Negative Information ◽

Internet Research ◽

The Internet ◽

Decision Making Process ◽

Positive Information ◽

Rational Decision Making ◽

The Relationship

The author explores the fundamental aspects of the rational decision-making process with the aim of understanding that negative information has the possibility to distort processing of political information. This article further develops a theoretical framework of the relationship between negative information on social media and its receiver. This article conducts an empirical analysis to partially prove this framework with the Twitter texts spread by the Internet Research Agency (IRA). This analysis indicates that: (1) tweets containing negative information had more interaction than tweets containing positive information; (2) tweets containing anger-inducing content had more interaction than tweets containing fearful content. These results suggest that negative emotion would have a more significant effect on this process, and different negative emotions can have a distinct effect on information processing.

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Perilaku Komunikasi Pengguna Media Sosial Tantan Dalam Menjalin Relasi Pertemanan (Studi Pada Mahasiswa Universitas Syiah Kuala Banda Aceh)

Jurnal Peurawi ◽

10.22373/jp.v2i2.5861 ◽

2019 ◽

Vol 2 (2) ◽

pp. 16

Author(s):

Nadia Muharman ◽

Riska Wahyuni

Keyword(s):

Social Media ◽

Structured Interview ◽

Communication Behavior ◽

Purposive Sampling ◽

Qualitative Descriptive ◽

Relationship Of ◽

The Relationship ◽

Descriptive Method ◽

Banda Aceh

Penelitian ini berjudul “Perilaku Komunikasi Pengguna Media Sosial Tantan Dalam Menjalin Relasi Pertemanan (Studi Pada Mahasiswa Universitas Syiah Kuala Banda Aceh).” Tujuan dari penelitian ini adalah untuk mengetahui interaksi pengguna media sosial tantan dalam menjalin relasi pertemanan, mengetahui tindakan pengguna media sosial tantan dalam menjalin relasi pertemanan, mengetahui hubungan pengguna media sosial tantan dalam menjalin relasi pertemanan. Penelitian ini menggunakan metode deskriptif kualitatif dengan wawancara terstruktur dalam pengumpulan data. Teori yang digunakan dalam penelitian ini adalah teori mediamorfosis. Dalam pemilihan informan penelitian ini menggunakan metode purposive sampling, sedangkan untuk menganalisis data, menggunakan model analisis data Miles dan Huberman. Hasil penelitian didapatkan bahwa perilaku komunikasi pengguna media sosial Tantan dalam menjalin relasi pertemanan yaitu interaksi informan melakukan chatingan dengan pengguna lain, informan memfokuskan chatingan dengan banyak pengguna agar mendapat lebih banyak teman. Tindakan informan dalam media sosial Tantan yaitu informan hanya membagikan foto, like foto dan melihat video yang dibagikan pengguna lain.Hubungan informan dalam media sosial Tantan pada akhirnya hubungan yang terjalin antara informan dan lawan bicaranya merupakan hubungan pertemanan biasa, tidak berlanjut ke tahap perjodohan. This study entitled "The Communication Behavior of Tantan MediaSocial Users in Establishing Friendship (A Case Study on the Students of Syiah Kuala University, Banda Aceh).” This study aims to understand the interaction, action, and the relationship of the users in developing friendship. This study used qualitative descriptive method with a structured interview for the data collection. The theory used in this research is the mediamorphosis theory. The interviewees were chosen using purposive sampling method, and the data were analyzed using model data analysis Miles and Huberman. The research results obtained that communication behavior of the users in developing friendship was through the interviewees interaction with other users; the interviewees focus on chatting with many users in order to get more friends. The interviewees’ actionson Tantan social media were sharing pictures, giving “like” for other pictures and watching videos shared by other Tantan users. The interviewees’ relationship in Tantan social media with the chatting partners were only developed until friendship stage, and did not continue to be lovers

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The Influences of Open Communication by Senior Leaders and Legitimacy Judgments on Effective Open Innovation

International Journal of Business Communication ◽

10.1177/2329488420982061 ◽

2020 ◽

pp. 232948842098206

Author(s):

Chong Wang ◽

Peter W. Cardon ◽

Ci-Rong Li ◽

Chun-Xuan Li

Keyword(s):

Open Innovation ◽

Internal Communication ◽

Senior Leaders ◽

Open Communication ◽

Firm Level ◽

External Communication ◽

Innovation Strategies ◽

Indirect Relationship ◽

The Relationship ◽

Project Level

Firms increasingly recognize open innovation as a key aspect of their innovation strategies. This study of 200 open innovation managers showed that open internal communication by senior leaders drives higher legitimacy judgments, which in turn drives open innovation success. Further, legitimacy judgments mediate the relationship between open internal communication and open innovation success. Open external communication by senior leaders moderates the indirect relationship between open internal communication and open innovation success, with more open external communication strengthening the influence on open innovation success. These results suggest firm-level open communication by senior leaders is essential for project-level open innovation success.

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