scholarly journals Personnel qualimetric assessment of the consumer information center of insurance organization

2021 ◽  
Vol 6 (2(62)) ◽  
pp. 25-29
Author(s):  
Anatoliy Dolzhanskiy ◽  
Oksana Bondarenko ◽  
Тatyana Vusatenko
Keyword(s):  
Information Service ◽  
Work Productivity ◽  
Quality System ◽  
Consumer Information ◽  
Assessment Process ◽  
Insurance Companies ◽  
Insurance Company ◽  
Performance Quality ◽  
Information Center

The object of the study was the system for assessing the quality of the information service personnel of the insurance company. When determining the approaches to improving the relevant components of the quality system, the organization took into account that the personnel assessment process is the most painstaking, complex and lengthy aspect of the firm’s activities. Mistakes in such a matter can not only cost one person’s dissatisfaction, but affect a certain number of problems regarding the stable functioning of an entire institution. The complexity of this issue lies in the absence, in general, of universal quantitative assessment criteria and the strong influence of the «human factor», which necessitates the use of expert qualimetric approaches with an increase in the objectivity of the assessment. In this regard, the work was aimed at developing an objective system for assessing personnel on the example of the information service of one of the insurance companies in Ukraine using qualimetric methods. Tools for the integrated qualimetric assessment of the quality of the information center employees’ activities, which consist in determining of the appropriate list and significance of the personnel performance quality indicators, were proposed with an analysis of the possibility of their identification and measurement. Additionally, it is recommended to take into account independent control using «mystery shopper», as well as the self-esteem of workers. The obtained results were used in the development of the Methodology (Procedure) of the quality system for the assessment of activities and personnel certification. The use of the outlined approaches makes it possible to increase the level of satisfaction of customers and consumers of insurance services, to increase the economic efficiency of the organization’s activities, to differentiate personnel by the quality of work with appropriate personal encouragement for training, self-realization and work productivity. The deliverables may be useful to organizations in the relevant domain and may be applicable in other similar settings.

scholarly journals INCREASING THE COMPETITIVENESS OF INSURANCE COMPANY PRODUCTS AND SERVICES USING ECONOMIC AND MATHEMATICAL MODELING METHODS

2021 ◽  
Author(s):  
Mykhailo Demydenko ◽  
Ihor Pistunov
Keyword(s):  
Mathematical Model ◽  
Social Activity ◽  
Insurance Companies ◽  
Comprehensive System ◽  
Insurance Company ◽  
Competitive Advantages ◽  
Insurance Policy ◽  
Insurance Policies ◽  
The Impact

The competitiveness of an insurance company depends on the competitiveness of the products and services it introduces in the market. The competitive advantages of the insurance company are expressed in the attractiveness and competitiveness of insurance policies. An economic and mathematical model of increasing the competitiveness of the insurance company is proposed, which allows to calculate the integrated indicator of competitiveness of the insurance policy based on a comprehensive system of indicators characterizing the reliability of the insurance company, quality of its services, competitiveness, social activity. To analyze the impact of these indicators on the competitiveness of the insurance policy and identify areas for improving the efficiency and competitiveness of the insurance company. The competitiveness of an insurance company depends on the competitiveness of the products and services it introduces in the market. The assessment of the quality of insurance company services is compliance with the needs, requirements, and insurance interests of customers. This assessment is performed each time an individual client chooses to cooperate with an insurance company that meets his insurance interests and wishes. Therefore, the overall competitiveness of the enterprise depends on the competitiveness of products and services offered on the market. The competitive advantages of the insurance company are expressed in the attractiveness and competitiveness of insurance policies. The insurance market in recent years has shown consistently high growth, which makes it attractive for doing business. In these conditions, the task of modeling the activities of the insurance company in a highly competitive market environment becomes relevant. A mathematical model of increasing the competitiveness of the insurance company is proposed, which allows to calculate the integrated indicator of competitiveness of the insurance policy based on a comprehensive system of indicators characterizing the reliability of the insurance company, quality of its services, competitiveness, social activity. With the proposed model, insurance companies can objectively assess their weaknesses and strengths to ensure continuous growth and decent competition in a competitive market environment. The model allows you to select performance indicators and perform modeling and determine the consequences of changes in this indicator, analyze the impact of these indicators on the competitiveness of insurance policies and identify areas for improving the efficiency and competitiveness of the insurance company. By conducting such experiments, insurance companies can make more informed choices and decisions, analyze areas of competitiveness, and more efficiently allocate resources.

scholarly journals INFLUENCE OF INFORMATION QUALITY, SYSTEM QUALITY, SERVICE QUALITY AND SECURITY ON USER SATISFACTION IN USING E-MONEY BASED PAYTREN APPLICATIONS

2019 ◽  
Vol 3 (2) ◽  
pp. 288-299
Author(s):  
Winanda Wahana Wargadalam
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Information Service ◽  
Sampling Technique ◽  
Quality System ◽  
Quality Service ◽  
System Quality ◽  
Business Form

Nowadays technology grow extremely fast and it is helpful in communication and transactions, this effect to human behavior that people consider using technology intentively in daily activites cause of its facilities, one of facilities is digital economic transactions or e-money. Due to increasing of technology, there are some companies run their business form e-money based applications, one of the applications is the PayTren. The purposed of this research is to examine the satisfactory of the user who apply PayTren applications, such as the influence of information quality, system quality, service quality and security. The method of the research is based on DeLone and McLean models, then it will be modified. The research’s data is quantitative data. researchers collected 89 questionnaires from the population of PayTren application users in Batam by using a purposive sampling technique.  The conclusion of the research show that there is an influence between the quality of information, service quality and security on the satisfaction of e-money users based on the PayTren application, while it is found that there is no influence between the quality of the system on the satisfaction of e-money users based on PayTren applications.

scholarly journals PENGARUH DUKUNGAN MANAJEMEN PUNCAK TERHADAP KUALITAS SISTEM INFORMASI AKUNTANSI PADA PERUSAHAAN ASURANSI SYARIAH

2020 ◽  
Vol 6 (1) ◽  
pp. 66-76
Author(s):  
Wahyu Cahyadi ◽  
Murniati Mukhlisin ◽  
Sigid Eko Pramono
Keyword(s):  
Information Systems ◽  
Structural Equation ◽  
Accounting Information ◽  
Insurance Companies ◽  
Primary Data ◽  
Top Management ◽  
Insurance Company ◽  
Accounting Information Systems ◽  
Quality Of Accounting Information

This study is objected to test the support of top management  that can enhance the quality of Accounting Information Systems (SIA) in Islamic insurance companies in Indonesia. This study uses qualitative methods with a positive paradigm. The data used are primary data with the help of questionnaires as research instruments. Data obtained from returning questionnaires filled out by respondents who are leaders, division heads, department heads or heads of accounting departments. The research population is a sharia insurance company consisting of 59 companies registered as members of the Indonesian Sharia Insurance Association (AASI) as of April 2019. From the population obtained 34 respondents who filled out the questionnaire. Data analysis was performed with descriptive static and PLS-structural equation modelling (PLS-SEM) using SmartPLS software. The results showed that top management's support had a significant effect on the quality of accounting information systems and support of top management has not been maximized.

Factors Influencing the Improved Market Standing of Insurance Companies

2014 ◽  
Vol 9 (1) ◽  
pp. 57-69
Author(s):  
Andrzej Grzebieniak
Keyword(s):  
Data Collection ◽  
Survey Research ◽  
Insurance Companies ◽  
The Internet ◽  
Insurance Company ◽  
Consumer Service ◽  
Factors Influencing ◽  
Data Collection Instrument

The aim of this article is to identify factors influencing the improvement of the market standing of insurance companies. The following hypothesis was taken into consideration in this elaboration - the market standing of an insurance company is shaped not only by the quality and price of products, but also by the quality of consumer service as well as the company's good name. The identification of the factors was done on the basis of a self-based study in which survey research was used and the data collection instrument was a self-completed questionnaire. The survey was sent by post or via the Internet to all 63 insurance companies located and run in Poland between 2008-2010. 57 questionnaires were correctly completed and sent back. 

scholarly journals BLOCK-MODULE MODEL OF AUDITING THE EFFICIENCY OF THE INTERNAL CONTROL SYSTEM

2021 ◽  
Vol 16 (1) ◽  
pp. 130-135
Author(s):  
Aksana Albekovna Turgaeva
Keyword(s):  
Control System ◽  
Internal Control ◽  
Business Processes ◽  
Insurance Companies ◽  
Insurance Company ◽  
New Approaches ◽  
Model Sets ◽  
Internal Control System ◽  
Control Procedures

The internal control system (ICS) organized in insurance companies in the context of the development of innovative processes and the digitalization of the economy does not always meet the requirements of the modern industry, which leads to the need to assess the effectiveness of the ICS and its compliance with new standards. This position involves the modernization of essential theoretical and methodological approaches to the formation and implementation of the audit model of the effectiveness of internal control of companies. The article is devoted to the issue of introducing new approaches to the performance audit of ICS in insurance companies, based on the construction of a block-modular scheme, which should be translated into certain modules. The block-modular scheme proposed by the author can be used to assess the ICS and identify the risks of insurance companies. The studies were based on the existing options for the methodological construction of assessing the effectiveness of the internal control and audit system. The presented model sets a benchmark in the field of risk assessment and verification of the internal control system. The effectiveness of the new approach in assessing the effectiveness of the ICS is evidenced by the fact that the description of the specifics of the activities of insurance companies, as well as the compilation of a register of possible risks for planning the audit of the effectiveness of the internal control system lead to remarkable results that allow truly assessing the effectiveness of the ICS. Areas and methods of audit, control procedures, relationships between business processes and relationships between employees, which were not noticed or were ranked as unimportant events, turn out to be key for the effective operation of the company and the conduct of internal control at a high professional level. The advantage of the block-modular model of the audit of the effectiveness of the ICS of the insurance company is that the correct and accurate route of the work of the controlling body is built, the control flags are correctly placed at all the stages of the audit, which implies that there are no delays at one stage or another and the identification of shortcomings in the work of the internal control. Today we are talking not at all about the quality of insurance services, but rather about the quality of the insurance business, its organization and timely adaptability to changes in the environment of the insured. In this regard, the development of the methodology for assessing the ICS of insurance companies requires new approaches and models

Quality Assurance Program for a Drug Information Center

1987 ◽  
Vol 21 (10) ◽  
pp. 816-820 ◽  
Author(s):  
Carol A. Repchinsky ◽  
E. Joy Masuhara
Keyword(s):  
Quality Assurance ◽  
Patient Care ◽  
Response Rate ◽  
Drug Information ◽  
Information Service ◽  
Quality Assurance Program ◽  
Drug Information Service ◽  
Outcome Measurements ◽  
Information Center

The objective of this study was to develop a quality assurance program for the drug information service using outcome measurements. Criteria of timeliness, accuracy, objectivity, completeness, and use of the information in patient care were measured by a questionnaire sent to users of the service. A response rate of 86 percent showed that the criteria were met in 92, 97, 92, 75, and 69 percent of cases, respectively. The autoreputational approach was utilized in altering procedures to attempt to meet the previously set standards. It was concluded that measuring outcome is a useful method for assuring the quality of a drug information service.

ACHIEVING CUSTOMER SATISFACTION DEPENDING ON THE QUALITY OF SERVICE REQUIREMENTS OF INSURANCE COMPANIES IN IRAQ

2021 ◽  
Vol 3 (4) ◽  
pp. 253-263
Author(s):  
Marwa Jamal OMAR
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Organizational Performance ◽  
Insurance Companies ◽  
Insurance Company ◽  
Economic Sectors ◽  
Correlation Relationship ◽  
Insurance Portfolio

The issue of service quality has become a constant concern of writers and researcers as it affects all economic sectors. The level of services that the insurance company provides may be one of the factors that affect attracting the insured, especially if we take into consideration the multiplicity of insurance companies and the openness of Arab markets to international companies that offer the same insurance products. Accordingly, the quality of service is one of the most important variables that distinguish any company from its competitors. The most important factor in attracting new customers or retaining existing ones. Therefore, insurance companies seek to increase the quality of their services in order to increase their market share, enhance their competitiveness, and ensure survival. The descriptive approach was used in the research, and the questionnaire and interviews were among the most important tools used as well. The statistical program (SPSS) was used to analyze the results of the applied research and test hypotheses, and the National Insurance Company was the subject of the research study. A sample of (39) people were selected who received compensation from the fire insurance portfolio. For the purpose of testing hypotheses, many statistical methods were used, which helped in reaching specific results. In light of these results, a number of conclusions were reached, the most important of which is the existence of a correlation relationship between the variables of insurance service quality and customer satisfaction in the company in question. The results were consistent with the research hypotheses. Finally, the researcher put forward a set of recommendations to the company depending on the results of the research. Among the recommendations that were made is the establishment of a unit in the organizational structure that is concerned with the quality of organizational performance and is attached directly to the higher management. It should be called a department or unit of quality and reliability assurance

scholarly journals PECULIARITIES OF PERSONNEL MOTIVATION AS A FACTOR OF INCREASING COMPETITIVENESS INSURANCE COMPANIES

2021 ◽  
Author(s):  
Tetiana Fonarova ◽  
Kyrylo Bushuiev
Keyword(s):  
Insurance Companies ◽  
Public Confidence ◽  
Insurance Company ◽  
Insurance Agents ◽  
Sales Channels ◽  
Innovative Methods ◽  
Economic Methods ◽  
Effective Combination ◽  
Combination Of Methods

The article discusses the main shortcomings in the development of the Ukrainian market of insurance services, the main place of which is occupied by unsatisfactory financial support of activities and low public confidence in insurance companies, the solution of this problem is considered through the organization of an agent network and staff motivation, a critical analysis of approaches to personnel motivation is emphasized, emphasized that the existing methods are not adapted to the specifics of the activity of the insurance company, the system of bonus indicators, the procedure and conditions for calculating bonus funds, the procedure for determining their volume, sources of premium payments, the frequency of bonuses, the procedure for paying premiums, the calculation of bonus funds, taking into account the specifics of the organizational structure of the management of the insurance company activities, the insufficient use of economic methods of motivation is substantiated, recommendations are given on the most effective combination of methods for motivating personnel when expanding the agency network, the use of organizational and administrative methods of motivation, as a necessary tool for the company's survival in a crisis and competition, the task of creating and expanding an agent network is defined as an increase in the number of sales of insurance products, an increase in insurance payments, informing individuals and legal entities about the advantages of the company's insurance products, expanding sales channels ; improving the quality of the provision of insurance services, the stages of organizing the activities of insurance agents are formulated, a model of their training is shown, criteria for qualifying insurance agents are determined, examples of remuneration calculations are given and the rationale for the feasibility of introducing innovative methods of stimulating the personnel of insurance companies is provided. The direction of further research should be related to improving the use of innovative incentives and socio-psychological methods of motivation.

scholarly journals Competition and its influence on the development of the insurance market

2018 ◽  
Vol 2 (3) ◽  
pp. 22-34
Author(s):  
Olha Slobodianiuk
Keyword(s):  
Insurance Market ◽  
Insurance Companies ◽  
Insurance Company ◽  
Competitive Advantages ◽  
Actual Problem ◽  
Fair Competition ◽  
Doing Business ◽  
Business Entities ◽  
Fierce Competition

Problem. The emergence of a new number of business entities of all forms of ownership and their own methods of doing business lead to the development of the market economy infrastructure and its formation in Ukraine. The threat of bankruptcy, fierce competition leads entrepreneurs to the need to apply new market methods for recovering costs and doing business. Therefore, each insurance company plans its activities in choosing the optimal directions of its work in order to achieve maximum profits operating today on the insurance market and leading positions among its competitors, both in terms of providing services and strategic development. In a market environment, fierce competition gives each insurance company the opportunity to efficiently and efficiently use its resources, provide high-quality services, conduct its business transparently in accordance with current legislation and be competitive on the market. To have a leading position in the insurance market helps with the obligatory rating of each insurance company, which prompts it to improve the key indicators. Thus, solving the current actual problem of each insurance company, as improving its rating among others, will provide reliability, solvency and financial independence of this company. Aim and tasks. The purpose of the article is to consider the theoretical foundations of rating of insurance companies for their further competitive advantages in the insurance market of Ukraine. The results. The article describes the concept of ratings of insurance companies. Conducted competitive analysis of  TOP-20 indices of insurance companies. Ways of competitive advantages are offered on basis of these indicators. Conclusions. Competition in the insurance market provides a fair competition among insurance companies in order to receive new customers, which will ensure greater profits. Fair competition ensures on the insurance market an improvement in the quality of insurance for insurers, introduces new types of services and the latest technologies for their provision, improves existing ones, develops the market itself and finds compromises among all its participants. The analysis of insurance companies' ratings shows strengths and weaknesses in the work of each company, leads them to the leading positions and ensures transparency in the market. Thus, the introduction of obligatory rating of each insurance company positively influences the development of a further strategy of the company's development, its organizational structure, the quality of providing insurance services and, above all, its competitiveness in the insurance market of Ukraine.

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