Korelasi Komunikasi Interpersonal Efektif & Kualitas Layanan Tim Medis terhadap Kepuasan Pasien

Effective medical staff-patient interpersonal communication is a central clinical function. This study was a survey of 96 patients at Claudia Bagan Batu Hospital, Riau attempting to contribute the role of interpersonal communication and a hospital's service quality towards patient satisfaction. By utilizing correlation analysis between variables and regression to each variable, this study has found a strong correlation between variable of interpersonal communication and variable patient satisfaction (0.805) and the moderate correlation between the variable of service quality and patient satisfaction (0.639). In short, it has revealed that there has been a strong influence between interpersonal communication and service quality at Claudia Bagan Batu Hospital on patient satisfaction (87.8%).

Download Full-text

Construction of H5-Index for Conference Ranking Indicator and its Correlation to ERA

Journal of Information & Knowledge Management ◽

10.1142/s0219649221500118 ◽

2021 ◽

Vol 20 (01) ◽

pp. 2150011

Author(s):

Worapan Kusakunniran ◽

Thearith Ponn ◽

Nuttapol Boonsom ◽

Suwimol Wahakit ◽

Kittikhun Thongkanchorn

Keyword(s):

Correlation Analysis ◽

Quality Assessment ◽

Computer Science ◽

Strong Correlation ◽

Moderate Correlation ◽

Data Cleansing ◽

Rule Based ◽

Ranking Systems ◽

Rule Based Approach

This paper develops the Scopus H5-Index rankings, using the field of computer science as a case study. The challenge begins with the inconsistency of conference names. The rule-based approach is invented to automatically clean up duplicate conferences and assign unique pseudo ID for each conference. This data cleansing process is applied on conference names retrieved from both Scopus and ERA/CORE, in order to share common pseudo IDs for the sake of correlation analysis. The proposed data cleansing process is validated using ERA 2010 and CORE 2018 as references and reports the very small errors of 0.6% and 0.4%, respectively. Then, the Scopus H5-Index 2006–2010 and Scopus H5-Index 2014–2018 rankings are constructed and compared with the existing ERA 2010 and CORE 2018 rankings, respectively. The results show that the correlation within the Scopus H5-Index rankings (i.e. Scopus H5-Index 2006–2010 and Scopus H5-Index 2014–2018) is at the top of the moderate correlation band, where the correlation within the ERA/CORE rankings (ERA 2010 and CORE 2018) is at the top of the strong correlation band. While the correlations across ranking systems (i.e. Scopus H5-Index 2006–2010 vs. ERA 2010, and Scopus H5-Index 2014–2018 vs. CORE 2018) are at the bottom and middle of the moderate correlation band. It can be said that the quality assessment using the Scopus H5-Index ranking is more dynamic and quickly up-to-date when compared with the ERA/CORE ranking. Also, these two ranking systems are moderately correlated with each other for both periods of 2010 and 2018.

Download Full-text

Improving Patient behavioral Consent through Different Service Quality Dimensions: Assessing the Mediating Role of Patient Satisfaction

International Journal of Environmental Research and Public Health ◽

10.3390/ijerph16234736 ◽

2019 ◽

Vol 16 (23) ◽

pp. 4736 ◽

Cited By ~ 3

Author(s):

Arif Jameel ◽

Muhammad Asif ◽

Abid Hussain ◽

Jinsoo Hwang ◽

Mussawar Hussain Bukhari ◽

...

Keyword(s):

Health Care ◽

Patient Satisfaction ◽

Service Quality ◽

Structural Equation ◽

Care Service ◽

Health Care Service ◽

Equation Modeling ◽

Mediating Role ◽

The Impact

This study aimed to examine the impact of the five-dimensional health care service quality (SQ) on patient behavioral consent (PBC). This study further explored the mediating role of patient satisfaction (PS) on the SQ–PBC relationship. A survey questionnaire was used to collect the data from public sector hospitals situated in Bahawalpur division, Punjab, Pakistan. We used confirmatory factor analysis (CFA) and structural equation modeling (SEM) to test the hypotheses. This study found positive and significant relationships between SQ and PBC, SQ and PS, and PS and PBC. Our results further revealed that PS partially mediates the relationship between SQ and PBC. Our study offers a comprehensive theoretical framework of several service quality attributes (SQs) affecting patient behavioral consent (PBC) and patient satisfaction (PS) in health care institutions. Testing these above relationships via a mediation approach is novel and contributed to the current study on service quality.

Download Full-text

Hospital Brand Image, Service Quality, and Patient Satisfaction in Pandemic Situation

Jurnal Medicoeticolegal dan Manajemen Rumah Sakit ◽

10.18196/jmmr.v10i2.12230 ◽

2021 ◽

Vol 10 (2) ◽

pp. 119-127

Author(s):

Tjokorda Gde Raka Sukawati

Keyword(s):

Patient Satisfaction ◽

Service Quality ◽

Brand Image ◽

Hypothesis Test ◽

Sampling Technique ◽

Simple Random Sampling ◽

Service Users ◽

Quality Service ◽

Test Results

The aim of this research was to analyze the effect of hospital brand image, service quality, and patient satisfaction on hospital service users in Denpasar, Bali. This study was conducted during the current pandemic. This study aimed at testing the important mediation role of service quality in relation to hospital brand image on patient satisfaction. This study took the research samples of 81 respondents who used medical services at hospitals in Denpasar. The simple random sampling technique was used to collect the data. The hypothesis test results show that hospital brand image positively, significantly influences patient satisfaction. Hospital brand image positively, significantly influences service quality. Service quality positively, significantly influences patient satisfaction.

Download Full-text

PATIENT TRUST THROUGH THE ROLE OF MEDICAL STAFF OF GOVERNMENT-OWNED REGIONAL GENERAL HOSPITALS

TRIKONOMIKA ◽

10.23969/trikonomika.v18i2.1851 ◽

2019 ◽

Keyword(s):

Patient Satisfaction ◽

General Hospital ◽

Medical Staff ◽

Quantitative Research ◽

Positive Influence ◽

Sem Analysis ◽

Patient Trust ◽

General Hospitals ◽

Increase Patient Satisfaction

Government-owned regional general hospitals are not the only hospitals in a region. Competition with private and foreign hospitals requires government-owned hospitals toimprove. The question is whether the role of medical staff is able to increase patient satisfaction and trust. This quantitative research was conducted in M. Sani Regional General Hospital in Tanjung Balai Karimun Regency, Riau Islands Province. The data were collected using questionnaires from 100 patients or families of inpatients totaling and taken using accidental sampling. The data were analyzed quantitatively using SEM analysis tools. The results showed that the variables of responsiveness and motivation given by the medical staff to patients had a significant and positive influence on patient satisfaction and had an impact on patient trust in the services provided by the hospital.

Download Full-text

An Investigation of the Effect of Lean Six Sigma Practices on Healthcare Service Quality and Patient Satisfaction: Testing the Mediating Role of Service Quality in Dubai Primary Healthcare Sector

Journal of Advanced Research in Dynamical and Control Systems ◽

10.5373/jardcs/v12sp8/20202502 ◽

2020 ◽

Vol 12 (SP8) ◽

pp. 56-72

Author(s):

Aburayya A

Keyword(s):

Patient Satisfaction ◽

Service Quality ◽

Primary Healthcare ◽

Six Sigma ◽

Healthcare Service ◽

Lean Six Sigma ◽

Healthcare Sector ◽

Mediating Role

Download Full-text

The Role of Nurses and the Quality of Health Services with the Satisfaction of BPJS Patients in Junrejo Puskesmas Batu City

JOURNAL FOR RESEARCH IN PUBLIC HEALTH ◽

10.30994/jrph.v1i1.9 ◽

2019 ◽

Vol 1 (1) ◽

Author(s):

Restu Pamungkas ◽

Indasah Indasah ◽

Koesnadi Koesnadi

Keyword(s):

Patient Satisfaction ◽

Service Quality ◽

Cross Sectional ◽

Regression Test ◽

Important Quality ◽

Quality Dimensions ◽

Quality Of Health Services ◽

Improve Service Quality

Patient satisfaction is related to service quality. By knowing the level of patient satisfaction, hospital management can improve service quality. Patient satisfaction is considered as one of the most important quality dimensions and is the key to success in health organizations that is also affected by the role of nurses. The purpose of this study was to determine the effect of nurse roles and service quality on BPJS patient satisfaction. The research design used was cross sectional with questionnaire sheet instruments. The population of this study were 230 BPJS patients. 144 samples used random sampling techniques, while to determine the effect between variables used ordinal regression test with a significant level of 0.05. Based on the results of the study it was found that the role of good nurses was 64 (44.4%) respondents and most of the good quality services were 88 (61.1%) and satisfaction in the satisfied category was 124 (86.1%). The results of the data analysis showed that there was an influence of the nurse's role factor on satisfaction. It was known that the Sig (2-tailed) value had 0.00 and the service quality factor had an effect on satisfaction, this was known as Sig (2-tailed) which had a number 0.049. The existence of a good role from nurses will improve service quality and will improve BPJS patient satisfaction.

Download Full-text

The Role of Patient Satisfaction And Service Quality in the Formation of Customers’ Purchase Intentions for Health Care Services

Proceedings of the 1996 Academy of Marketing Science (AMS) Annual Conference - Developments in Marketing Science: Proceedings of the Academy of Marketing Science ◽

10.1007/978-3-319-13144-3_46 ◽

2014 ◽

pp. 162-162 ◽

Cited By ~ 1

Author(s):

Thomas L. Baker ◽

Steven A. Taylor

Keyword(s):

Health Care ◽

Patient Satisfaction ◽

Service Quality ◽

Health Care Services ◽

Purchase Intentions ◽

Care Services

Download Full-text

Effect of Gender on Mechanical Properties of the Plantar Fascia and Heel Fat Pad

Foot & Ankle Specialist ◽

10.1177/1938640017735891 ◽

2017 ◽

Vol 11 (5) ◽

pp. 403-409 ◽

Cited By ~ 6

Author(s):

Serkan Taş

Keyword(s):

Mechanical Properties ◽

Correlation Analysis ◽

Comparative Study ◽

Body Mass ◽

Shear Wave Velocity ◽

Strong Correlation ◽

Plantar Fascia ◽

Moderate Correlation ◽

Fat Pad ◽

Retrospective Comparative Study

Background. The purpose of the study was to investigate the plantar fascia and heel fat pad stiffness and thickness parameters in females and compare these values with those of males. Methods. This study was carried out in 60 healthy sedentary participants (30 female, 30 male) between the ages of 19 and 50 years. Shear wave velocity (SWV) and thickness of the plantar fascia and heel fat pad were measured with an ultrasonography device. Results. Males had a higher plantar fascia ( P = .037) and heel fat pad ( P = .001) thickness compared with females, but SWV of the plantar fascia ( P = .673), heel fat pad microchamber layer ( P = .240), and heel fat pad macrochamber layer ( P = .636) were similar in both groups. Body mass had a strong correlation with the plantar fascia ( r = 0.64, P < .001) and heel fat pad thickness ( r = 0.68, P < .001). Height had a moderate correlation with the plantar fascia ( r = 0.44, P < .001) and heel fat pad thickness ( r = 0.42, P = .001). Conclusion. Plantar fascia and heel fat pad stiffness were similar in both genders; however, females had a lower plantar fascia and heel fat pad thickness compared with males. Correlation analysis results suggest that higher plantar fascia and heel fat pad thickness in males may be related to higher body mass and height. Levels of Evidence: Level III: Retrospective comparative study

Download Full-text

Process Variability Analysis in Interconnect, Logic, and Arithmetic Blocks of 16-nm FinFET FPGAs

ACM Transactions on Reconfigurable Technology and Systems ◽

10.1145/3458843 ◽

2021 ◽

Vol 14 (3) ◽

pp. 1-30

Author(s):

Endri Taka ◽

Konstantinos Maragos ◽

George Lentaris ◽

Dimitrios Soudris

Keyword(s):

Correlation Analysis ◽

Strong Correlation ◽

Operating Conditions ◽

Experimental Results ◽

Moderate Correlation ◽

Process Variability ◽

Variability Analysis ◽

And Performance ◽

The Impact ◽

Actual Test

In the current work, we study the process variability of logic, interconnect, and arithmetic/DSP resources in commercial 16-nm FPGAs. We create multiple, soft-macro sensors for each distinct resource under evaluation, and we deploy them across the FPGA fabric to measure intra-die variation, as well as across multiple FPGAs to measure inter-die variation. The derived results are used to create device-signature variability maps characterizing the distribution of variability across the die. Our study includes decoupling of variability to systematic and stochastic parts, exploration of variability under various voltage and temperature conditions and correlation analysis between the variability maps of the different resources. Furthermore, we scrutinize the impact of variability on the performance of actual test circuits and correlate the retrieved results with the sensor-based maps. Our experimental results on four Zynq XCZU7EV FPGAs showed significant intra- and inter-die variability, up to 7.8% and 8.9%, respectively, with a small increase under certain operating conditions. The correlation analysis demonstrated a strong correlation between the logic and arithmetic resources, whereas the interconnects showed a slightly weaker correlation in specific devices. Finally, a relatively moderate correlation was calculated between the variability maps and performance of test circuits due their dissimilar operating behavior versus our sensors.

Download Full-text