scholarly journals IMPROVING THE MANAGEMENT OF PROVIDING PUBLIC SERVICES PROCESS BY FEDERAL SERVICE FOR ACCREDITATION

2017 ◽  
pp. 25-29
Author(s):  
I. N. Molchanov ◽  
A. I. Titov
Keyword(s):  
Information System ◽  
Working Conditions ◽  
Public Services ◽  
Central Body ◽  
Federal State ◽  
State Information ◽  
Factors Affecting ◽  
Government Services

The article considers the ways of improving the management of providing public services process by Federal service for accreditation. Based on the analysis factors affecting the quality of government services are revealed: increased burden on the staff of the accreditation department, the "flow" of personnel, insufficient informatization of work on providing public services. These problems can be solved by expanding the functions and modernizing the structure of Federal state information system of Federal service for accreditation (FGIS of the Federal service for accreditation), the process of selection, adaptation and motivation of personnel improvement, auditing of working conditions, redistribution of the workload between the central body and territorial administrations of this organization.

Factors affecting the development of e-government using a citizen-centric approach

2015 ◽  
Vol 6 (3) ◽  
pp. 206-222 ◽  
Author(s):  
Kanda Sorn-in ◽  
Kulthida Tuamsuk ◽  
Wasu Chaopanon
Keyword(s):  
Quantitative Research ◽  
Service Providers ◽  
Structured Interview ◽  
Government Agencies ◽  
Content Type ◽  
Factors Affecting ◽  
Government Services ◽  
Government Sector ◽  
The Government

Purpose – The purpose of this paper is to study the factors affecting the development of e-government by using a citizen-centric approach. Design/methodology/approach – This paper is a mixed-methods study consisting of qualitative and quantitative research. Data were collected from government agencies using a structured interview and questionnaire about e-government services. The research was collected from the people responsible for the management of an e-government project in 75 government agencies. In addition, the researcher collected data from 1,400 citizens by using an e-Survey questionnaire that grouped participants by age. Findings – By using a citizen-centric approach, the paper identified the factors affecting the development of e-government. There were five factors from the viewpoint of government agencies and citizen groups: quality of e-government services, policy and governance, information technology infrastructure, organization and economy and society. Research limitations/implications – The research covered the development patterns of e-government for services from government to citizens only. Practical implications – Seeing the importance of environmental factors for both service providers and service users would facilitate continuous improvement of e-government service provision by government agencies. Social implications – The results reflect citizens’ need for e-government services; quality is their priority. Hence, government agencies must consider the quality of the delivery of information and e-government services as they relate to the lifestyles and needs of citizens. Originality/value – The creation of knowledge from merging e-government concepts with citizen-centric principles is a modern government sector management theory. This research stresses the need for the government sector to see the need for e-government and to recognize the factors for its successful development. This means the design and development of e-government services should respond to the increasing needs of the citizens.

scholarly journals KINERJA LEMBAGA PERWAKILAN RAKYAT DAERAH (Studi Deskriptif Kualitatif Di DPRD Kota Bengkulu)

2015 ◽  
Vol 1 (2) ◽  
Author(s):  
Harius Eko saputra
Keyword(s):  
Mass Media ◽  
Public Service ◽  
Public Services ◽  
Research Seminar ◽  
Factors Affecting ◽  
The Public ◽  
Current Implementation ◽  
The One ◽  
The Right

Almost every day, in various mass media, especially in newspapers, it is found that there are so many complaints and unsatisfactory opinions from the community, as the customer, towards the current implementation of public service. These complaints and unsatisfactory opinions can describe how bad the quality of the current public service is, which is benefited by the community. It may be the right time for the community to be treated as citizens, who will have rights and give priority to their rights for being served afterwards. They are not anymore being considered as clients who previously have no any choice in choosing and in determining what kind of service that they really want to. There are so many results from research, seminar and writings that are conducted by experts in which their works talk about the implementation of a good and qualified public service. Currently, however, the qualified public service has not yet implemented as should have been. The implementation of public service still acts as however it please to be and only emphasize on its own interest without considering the consumer’s importance as the party that should really be served as well as possible. For this reason, a research, which is done in Service Integrated Unit of the Jember Regency, tries to find out any factors affecting quality of the public services. The main core of the public service implementation is the quality of norm of the service executor. The matter that should be realized is that the executor is the person who should serve for the community, and the community is the one who should be served as well as possible.Keywords: Implementation of public service, legislatif

Reforming Pricing in Construction

2018 ◽  
Vol 931 ◽  
pp. 1127-1130
Author(s):  
Vasilii D. Ardzinov ◽  
Alexander A. Leontiev ◽  
Grigorii A. Uraev
Keyword(s):  
Information System ◽  
Russian Federation ◽  
Federal State ◽  
Financial Instruments ◽  
State Information ◽  
Real Cost ◽  
Contract Price ◽  
Developed Economies ◽  
The Russian Federation ◽  
Cost Of Construction

Since 2016, the Ministry of Construction of the Russian Federation has been carrying out a fundamental reform of pricing and estimated rationing in construction [1]. The main objective of the reform is to create conditions on the basis of the Federal State Information System for Building Pricing (FSIS BP) for the transition to a resource method to determine the estimated cost of construction, the formation of a reliable initial contract price on this basis, including using enlarged building price standards. The essence of the task is insurance against the growth of the real cost of construction. In developed economies, this is achieved through exchange mechanisms using derivative financial instruments such as options.

scholarly journals The Legislative Basis of the National Electronic Library

2015 ◽  
pp. 19-22 ◽  
Author(s):  
Nikolai A. Sakharov
Keyword(s):  
Information System ◽  
Federal State ◽  
Legal Basis ◽  
Federal Law ◽  
Electronic Library ◽  
State Information

There is considered the Draft Federal Law “On Amendments to the Federal Law ‘On Librarianship’ in part of creation of the Federal State Information System ‘The National Electronic Library’”. There are highlighted the main provisions of the Draft Law, forming the legal basis of the activities of the National Electronic Library.

scholarly journals DIGITAL TRANSFORMATION OF URBAN PLANNING

2021 ◽  
Vol 26 (1) ◽  
pp. 110-121
Author(s):  
Andrey M. Tararin ◽  
Keyword(s):  
Information System ◽  
Information Systems ◽  
Urban Planning ◽  
Russian Federation ◽  
Digital Transformation ◽  
Federal State ◽  
State Information ◽  
State Register ◽  
The Russian Federation ◽  
Capital Construction

The purpose of the study is to reveal the features of the development of information support for urban planning in the context of digital transformation. The article summarizes new material on the topic under study: the latest amendments to the Urban Planning Code of the Russian Federation and relevant by-laws, prospects for the implementation of the national program "Digital Economy of the Russian Federation". The study provides a historical analysis of the development of information sup-port for urban planning. Particular attention is paid to the creation in the subject of the Russian Federa-tion of state information systems for ensuring urban planning with the functions of automated infor-mation and analytical support for the exercise of powers in the field of urban development (GISFUD) and the role of GIS technologies in its implementation. As a result of the study, there was proposed a scheme of information interaction between GISFUD and other information systems, including the Federal State Information System of Territorial Planning, the Federal State Information System for maintaining the Unified State Register of Real Estate, the Federal Information Address System, and the Unified State Register of expert conclusions for design documentation of capital construction facilities and the State Information System for maintaining a Unified Electronic Cartographic Basis for the ex-change of spatial data in order to provide automated support for the exercise of powers in the field of urban planning. The article defines the main trend of the digital transformation of urban planning ac-tivities, characterized by the transition to the provision of integrated services in the construction indus-try and the introduction of super services, as well as by the distribution of information models of capi-tal construction facilities and 3D printing in construction. It gives recommendations for digital trans-formation parameters in urban planning.

scholarly journals Evaluation of quality work life of nurses serving in the Hospital Of Dicle Univercity and the factors affecting itDicle Üniversitesi Hastanesinde çalışan hemşirelerde iş yaşamı kalitesi ve etkileyen etmenlerin değerlendirilmesi

2017 ◽  
Vol 14 (1) ◽  
pp. 131
Author(s):  
Mehmet Ali Şen ◽  
Günay Saka ◽  
Yakup Evreüz
Keyword(s):  
Working Conditions ◽  
Life Quality ◽  
Work Load ◽  
Educational Background ◽  
Work Life ◽  
Cross Sectional ◽  
Factors Affecting ◽  
Employment Conditions ◽  
Significant Difference

The study, which is a descriptive and cross-sectional one, was carried out on a population consisting of nurses serving at the Hospital of Diyarbakır Dicle University to identify and evaluate the factors affecting their work life quality depending on the employment conditions at the workplace.The population of the study consisted  of 720 nurses working in hospital of  the Medicine Faculty of Diyarbakır Dicle University and 334 nurses (46.4%) were included in the study. Study data were gathered, after obtaining the required permissions, by a survey form containing 29 questions determining demographic and vocational qualities between 1 September 2015-30 October 2015, and by “Nursing Working Life Quality Scale”  developed by Brooks (2001) and adapted into Turkish and tested in terms of validity and confidence  by Şirin (2011) was also used. In evaluation of the data, numbers, percentage calculation, standardized  deviation mean, Anova, Student t test, Kruskal-Wallis Variance Analysis and Mann-Whitney U test were  used. In these analyses p<0,05 was accepted as statistically significant. The total mean score of “Quality of Nursing Work Life Scale” (QNWLS) for nurses in the study was found to be 88,76±21,23. A statistically significant difference was found between participants’ place of employment, satisfaction with the choice of the unit they serve in, satisfaction with monthly salary, incidence of vocational diseases, working conditions from their perspective, love for their profession, educational background, proper employment in compliance with their special education/certificate and the general work life quality they perceive  and the QNWLS total score  (p<0.05).In conclusion, the results obtained in the study suggest that heavy working conditions in institutions should be moderated, that more qualified nurses should be employed to ease the work load of nurses, that physical conditions in working environments should ameliorated, that the managers should ensure that nurses be employed in field in accordance with their respective specialization and that programmes should be designed to enhance the work life quality of nurses taking due account of their requests, opinions and expectations. ÖzetAraştırma, Diyarbakır ili Dicle Üniversitesi (DÜ) Hastanesinde çalışan hemşirelerin iş yaşam koşullarına bağlı olarak gelişen iş yaşam kalitesini etkileyen etmenleri belirleyip değerlendirmek amacıyla yapılan tanımlayıcı-kesitsel bir araştırmadır.Araştırma evreni, Diyarbakır D.Ü. Tıp Fakültesi hastanesinde çalışan 720 hemşireden oluşmuş ve 334 hemşire (%46.4) çalışmaya dâhil edilmiştir. Çalışmanın verileri, gerekli izinler alındıktan sonra 1 Eylül 2015- 30 Ekim 2015 tarihleri arasında demografik ve mesleki özellikleri belirlemeye yönelik 29 soruluk anket formu ile Brooks’un (2001) geliştirdiği ve Şirin tarafından (2011) Türkçeye uyarlanıp, geçerliliği ve güvenilirliği test edilen “Hemşirelik İş Yaşam Kalitesi Ölçeği” ile elde edilmiştir. Verilerinin değerlendirilmesinde sayı, yüzdelik hesaplama, standart sapma ortalama, Anova, Student t testi, Kruskal-Wallis Varyans analizi ve Mann-Whitney U testi kullanılmıştır. Yapılan analizlerde p<0.05 istatistiksel açıdan anlamlı olarak kabul edilmiştir. “Hemşirelik İş Yaşamı Kalitesi Ölçeği” (HİYKÖ) toplam puan ortalaması 88,76±21,23 olarak bulunmuştur. Katılımcıların, görev yerleri, çalıştığı birimi isteyerek seçme, aylık gelirlerini yeterli bulma, mesleğine bağlı hastalık geçirme, değerlendirdikleri çalışma koşulları, mesleklerini sevme, aldıkları eğitim, aldığı özel eğitim/ sertifikaya uygun görevde çalışma ve algıladıkları genel iş yaşamı kalite durumları ile HİYKÖ toplam puan ortalaması arasındaki fark istatistiksel olarak anlamlı bulunmuştur (p<0.05).Bu sonuçlar doğrultusunda; kurumlarda ağır iş koşulları hafifletilmeli, kurumlarda kalifiye hemşire sayısı arttırılarak hemşirelerin iş yükleri azaltılmalı, çalışma ortamında fiziki şartlar iyileştirilmeli, hemşirelerin uzmanlaştığı alanda çalışmaları sağlanmalı, yöneticiler hemşirelerin istek, görüş ve beklentilerini dikkate alarak iş yaşam kalitelerini arttırıcı programlar oluşturulmalı gibi önerilerde bulunulabilir.

scholarly journals Innovation Model of Licensing Service SIMPATIK JABAR (Licensing Service Information System for the People of West Java)

2021 ◽  
Vol 18 (1) ◽  
pp. 28-43
Author(s):  
Nurhakim Ramdani Fauzian
Keyword(s):  
Information System ◽  
Public Services ◽  
Provincial Government ◽  
West Java ◽  
Innovation Development ◽  
The People ◽  
Service Information ◽  
Innovation Model ◽  
One Stop

The research describes the licensing service innovation model called SIMPATIK JABAR (Licensing Service Information System for the People of West Java) at the Investment and One Stop Service Office of West Java Province. The research was based on the finding that the implementation of SIMPATIK JABAR innovation did not contribute much in elevating the quality of public services at the Investment and One Stop Service Office of West Java Province. This can be seen from the unsatisfactory Public Satisfaction Index over the public service delivery at the Investment and One Stop Service Office of West Java Province, especially due to sluggish licensing service completion. The research employed a qualitative method. The data were obtained through document reviews, observations, and in-depth interviews to 16 (sixteen) informants. Referring to the analysis results, a form of innovation development was formulated by using the approach of USAID Innovation Development Process.Based on the research findings, it is recommended that the implementation of the SIMPATIK JABAR innovation model introduce an improvement in the form of the human resource management for the Technical Team of One Stop Service (PTSP). This can be done by recruiting experts/academicians to become members of the Technical Team. The experts/academicians then collaborate with the civil servants of West Java Provincial Government assigned as the Technical Team to formulate the licensing technical considerations. It is expected that the involvement of experts/academicians at the PTSP Technical Team can help resolve technical recommendations more quickly, so that it can improve the quality of public services at the Investment and One Stop Service Office of West Java Province.

scholarly journals Effective Contract as the Factor to Govern of Work Motivation of Temporary Pedagogical Staff of the Health Camp for Children (on Example of the Federal State Budget Institution ‘Artek’)

2018 ◽  
Vol 10 (2) ◽  
pp. 43-54
Author(s):  
P.V. Derkachev ◽  
V.P. Melnik
Keyword(s):  
Working Conditions ◽  
Opposite Effect ◽  
Labor Relations ◽  
Work Motivation ◽  
Children's Health ◽  
Modern Literature ◽  
Children’S Health ◽  
Federal State ◽  
State Budget

The aim of the research is to show the reason of necessity in discovering the motivating potential of employees and also influence on them through the introduction of the effective contract. The research has studied the attitude of the temporary pedagogical staff towards the effective contract, also the research has found the factors that influence on satisfaction of labor, and the motivating profile of a personality was constructed. 207 people aged 18 - 23 have taken part in the research. Those are temporary pedagogical employees of the children's health camp. In the first part of the research the theoretical bases of the effective contract with the reference to modern literature were studied. In the second part the research has found the interrelations between being ready to work by the effective contract and outer stimuli influencing on the quality of the work performed. The revealed direct and inverse relations between the attitude to the effective contract and the reasons followed by employees give the evidence that transferring to the suggested form of labor relations can cause an absolutely opposite effect. Employees working on the effective contract will be oriented only on the remuneration in favorable working conditions and the things like self-improvement, interest to work will be of little interest for them.

PELAYANAN PEMERINTAHAN YANG BERTANGGUNG JAWAB

2018 ◽  
Vol 16 (2) ◽  
pp. 34
Author(s):  
Khairul Rahman
Keyword(s):  
Quality Of Service ◽  
Public Services ◽  
Government Responsibility ◽  
Government Services ◽  
Public Servant ◽  
Democratic State ◽  
The Government ◽  
The Right

The demands of services that priority the needs and demands of society will be difficult to be realizedwithout the responbility of every apparatus government. The complain and even critics who oftendelivered about the low quality of public services at all levels has become the theme of dailyconversation. All the evidence for the low quality of service received by society. The importance ofbuilding responsilbe government services because the society has the right to obtain services thatprioritize the objectives development. This is based on the idea that the government is actually formedto provide services to the society and in fact the government to gain power in a democratic state is amandate of society. The organizations of government are often referred to as ’society of services’(public servant). In reality, not all officials government / administrators have realized the importanceof service. The closer relationship between the service with the responsibility, the lack ofundersatnding of the government apparatus for the importance of the service indicates the weakness ofthe responsibility of the apparatus government. The complaint from society of poor and disappointingservices from the government and the flow of stories power abus. One of the causes, of all that is thelack of government responsibility to the society. An understanding of how to bulid government servicesis responsibility.

scholarly journals Digitalisation of state and municipal services, using the federal state information system “Unified Population Register” as an example

2021 ◽  
pp. 46-54
Author(s):  
S. S. Belikova ◽  
A. V. Belikov
Keyword(s):  
Information System ◽  
Information Society ◽  
Federal State ◽  
Municipal Services ◽  
Population Register ◽  
Single Population ◽  
State Information ◽  
Population Information ◽  
Pros And Cons ◽  
The Russian Federation

The article formulates the prerequisites that prompted state authorities to implement the project of the federal state information system “Unified Population Register” in order to promptly obtain the most complete and reliable information on the citizens of the Russian Federation. The results of an overview of changes for citizens and government agencies from the introduction of a population information system have been presented. The relevance of the project has been analysed and the pros and cons have been considered. The creation of a single population register will simplify interdepartmental cooperation, facilitate the provision of e-services and social assistance to the population, help to combat crime more effectively, and further develop the information society.

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