scholarly journals Communicating a Company’s CSR Activities Through Social Networks: A Theoretical Framework

2017 ◽  
Vol 20 (4) ◽  
Author(s):  
Kalina Grzesiuk

Companies which decide on socially responsible activities usually take into consideration benefits including the marketing effects of CSR programmes. However, in order to achieve that, the information about the socially responsible activities of companies must be spread and reach the audience of the company. That includes stakeholders related to the company that might be interested in receiving information about the social initiatives undertaken by the company. These stakeholders are connected with the firm through the network of social ties (SN). The main goal of this article is to present a theoretical framework of roles that these networks of social ties play in the effective communication of CSR activities. This paper is divided into three parts. The first one concerns the problem of how to communicate the involvement of a company in social initiatives. The second one contains the description of possible communication processes and strategies. The last one presents the analysis of the social networks perspective and its main characteristics and, in conclusion, it summarizes the main benefits a company can gain by applying the SN concept to CSR communication in the area of attribution and information spread through various channels.

2019 ◽  
Vol 1 ◽  
pp. 1-2
Author(s):  
Clio Andris ◽  
Dipto Sarkar

<p><strong>Abstract.</strong> Interpersonal relationships are an important part of social and personal health. Studies of social capital show that individuals and communities with stronger ties are have an economic and health advantage. Yet, loneliness and isolation are becoming major public health issues. There is a pressing need to measure where relationships are strong and how accessible one’s social ties are, in order to learn how to better support face-to-face meetings and promote social health in society. However, the datasets we use to study people and human behaviour are most often mobility data and census data &amp;ndash; which tell us little about personal relationships. These data can be augmented with information about where people have ties, and how their relationships unfold over geographic space. The data we use to study the built environment include building footprints and infrastructure, and we can annotate these data by how (well) infrastructure supports different kinds of relationships, in order to ask new questions about how the landscape encourages relationships.</p><p> We suggest a list of methods for representing interpersonal relationships and social life at various socio-spatial levels of aggregation. We give an example of each, with an effort to span various use cases and spatial scales of data modelling.</p><p> <strong>Dyads (line) and Ego-based (star):</strong> This geometric model represents a relationship between two individuals (Figure 1A). The individuals can be geolocated to households, administrative units, real-time locations, etc. The tie can be given a nominal category such as family or co-worker, and edge weights that signify reported relationship strength, frequency of contact, frequency of face-to-face meeting, et cetera. Star models represent a central individual and his/her geolocated ties (that radiate from the centre). The star illustrates the theoretical concept of personal extensibility.</p><p> <strong>Points of Interest (points):</strong> Points of interest provide a place-based perspective (note that these entities can also be represented as polygons such as building footprints, or lines such as gradients of interaction on a subway). Certain places are better suited for fostering relationships than others (Figure 1B), and each can be annotated with their ability to foster: new ties (a nightclub), gender-bonding ties (bowling leagues), romantic ties (romantic restaurants), inter-generational ties (a religious facility), professional ties (conferences), et cetera.</p><p> <strong>Polygons/Administrative Units (polygons):</strong> These data are attached to administrative areal units (Census boundaries, provinces, zones, etc.). The data represent surveyed data on relationship-related variables in censuses, social surveys and social capital surveys. These surveys ask about trust, friendliness with neighbours, social life, belongingness to institutions, and more (Figure 1C), illustrating the social health of an area.</p><p> <strong>Aggregate Flows and Social Networks (lies and networks):</strong> This model illustrates the geolocated, social ties within a spatial extent, i.e. the social networks of a group of many people over a large extent (Figure 1D). Data can be sourced from social media, telecommunications patterns, and other declarations of relationships.</p><p> <strong>Regions (polygons):</strong> Regions, that may describe neighbourhoods within one city, or an agglomeration of cities, can be defined by social ties. Instead of commuting or economic ties, regions are defined by a preponderance of social ties within a given polygon, and a lack of ties between polygons (or between the polygon and any external area). Social regions represent a likeness and strong ties between the people that live within the region (Figure 1E).</p><p> Given these methods for representing social life and interpersonal relationships as GIS data, new questions may arise. At the <strong>dyadic level</strong>: how can we map the presence of a relationship between two people? At the <strong>ego-based level</strong>: how far and with what kind of diversity do people have ties? At the <strong>point of interest level</strong>: what kinds of mapable data can describe places’ ability to create new relationships and foster existing relationships? At the <strong>polygonal level</strong>: what kinds of mapable data can show where relationships are strong or weak? At the <strong>levels of flows and networks</strong>: what kinds of mapable data can describe systems of diffusion? At the <strong>regional level</strong>: what physical and administrative boundaries guide social ties?</p><p> For cartographers and geographic modellers looking to study social life, data acquisition, analysis, and mapping are challenges. The point of this extended abstract is to inventory the possibilities of mapping these data, open a dialog for experimenting with what kinds of symbologies, associated variables, classification schemes, visualization techniques and data collection opportunities are available for this purpose. We also hope to create spaces for comparative studies that describe the implications of these choices. In our search, we find that the major research challenges are the following: 1) privacy 2) geolocatable data 3) qualitative vs. quantitative data and 4) assurance statistically-significant samples sizes 5) analysis and modelling 6) visualization. Nevertheless, our goal is to make these indicators and data more GIS-friendly and available to geospatial analysts, modellers and cartographers.</p>


2020 ◽  
Vol 2020 ◽  
pp. 1-16
Author(s):  
Nauman Ali Khan ◽  
Sihai Zhang ◽  
Wuyang Zhou ◽  
Ahmad Almogren ◽  
Ikram Ud Din ◽  
...  

Stochastic Internet of Things (IoT)-based communication behavior of the progressing world is tremendously impacting social networks. The growth of social networks helps to quantify the effect on the Social Internet of Things (SIoT). Multiple existences of two persons at several geographical locations in different time frames hint to predict the social connection. We investigate the extent to which social ties between people can be inferred by critically reviewing the social networks. Our study used Chinese telecommunication-based anonymized caller data records (CDRs) and two openly available location-based social network data sets, Brightkite and Gowalla. Our research identified social ties based on mobile communication data and further exploits communication reasons based on geographical location. This paper presents an inference framework that predicts the missing ties as suspicious social connections using pipe and filter architecture-based inference framework. It highlights the secret relationship of users, which does not exist in real data. The proposed framework consists of two major parts. Firstly, users’ cooccurrence based on the mutual location in a specific time frame is computed and inferred as social ties. Results are investigated based upon the cooccurrence count, the gap time threshold values, and mutual friend count values. Secondly, the detail about direct connections is collected and cross-related to the inferred results using Precision and Recall evaluation measures. In the later part of the research, we examine the false-positive results methodically by studying the human cooccurrence patterns to identify hidden relationships using a social activity. The outcomes indicate that the proposed approach achieves comprehensive results that further support the theory of suspicious ties.


Author(s):  
Weiyu Zhang ◽  
Rong Wang

This paper examines interest-oriented vs. relationship-oriented social network sites in China and their different implications for collective action. By utilizing a structural analysis of the design features and a survey of members of the social networks, this paper shows that the way a social network site is designed strongly suggests the formation and maintenance of different types of social ties. The social networks formed among strangers who share common interests imply different types of collective action, compared to the social networks that aim at the replication and strengthening of off-line relationships.


2020 ◽  
Vol 3 (2) ◽  
pp. 12
Author(s):  
Miguel Martín Cárdaba ◽  
Rafael Carrasco Polaino ◽  
Ubaldo Cuesta Cambra

The popularization of Internet and the rise of social networks have offered an unbeatable opportunity for anti-vaccines, especially active communicators, to spread their message more effectively causing a significant impact on public opinion. A great amount of research has been carried out to understand the behavior that anti-vaccine communities show on social networks. However, it seems equally relevant to study the behavior that communities and communicators “pro vaccines” perform in these networks. Therefore, the objective of this research has been to study how members of the Spanish Association of Health Journalist (ANIS) communicate and use the social network Twitter. More specifically, the different interactions made by ANIS partners were analyzed through the so-called “centrality measures of social network analysis” (SNA), to check the configuration of the user network and detect those most relevant by their indexes of centrality, intermediation or mentions received. The research monitored 142 twitter accounts for one year analyzing 254 twits and their 2.671 interactions. The research concluded that the network of ANIS partners on Twitter regarding vaccines has little cohesion and has several components not connected to each other, in addition to the fact that there are users outside the association that show greater relevance than the partners themselves. We also concluded that there are an important lack of planning and direction in the communication strategy of ANIS on Twitter, which limits the dissemination of important content.


2019 ◽  
Vol 17 (1) ◽  
pp. 15-22 ◽  
Author(s):  
Kseniya Kotlyarevskaya

The current situation at Ukrainian enterprises is characterized by fail to meet the requirements of socially responsible nature, which is one of the economic crisis factors (lack of trust between employer and employees, transparency in conducting business processes and low level of responsibility resulted in economic disequilibrium). Therefore, a company must apply the social responsibility principles in strategic planning. The success of any enterprise depends largely on the quality and quantity of human resources. A significant competitive advantage that the company has over its competitors is the quality of talented and qualified professionals, which the company was able to attract to work. In order for recruitment to be more effective, it is necessary to apply methods of evaluating candidates that will allow to give a comprehensive conclusion about the quality and compliance with the requirements for an employee in a particular position. The issue of hiring highly qualified personnel is more relevant than ever before in Ukraine, especially in the conditions of developing social responsibility of business. The article deals with the social responsibility of enterprises, the features of socially responsible hiring of personnel and the expediency of its practical use. The main elements of socially responsible recruitment of personnel are analyzed, social responsibility directions are developed in personnel management, and elements for developing the strategy for socially responsible hiring are proposed.


Symmetry ◽  
2019 ◽  
Vol 11 (3) ◽  
pp. 307 ◽  
Author(s):  
Jing-Ya Xu ◽  
Tao Liu ◽  
Lin-Tao Yang ◽  
Mark Davison ◽  
Shou-Yin Liu

Information about college students’ social networks plays a pivotal role in college students’ mental health monitoring and student management. While there have been many studies to infer social networks by data mining, the mining of college students’ social networks lacks consideration of homophily. College students’ social behaviors show significant homophily in the aspect of major and grade. Consequently, the inferred inter-major and inter-grade social ties will be erroneously omitted without considering such an effect. In this work, we aimed to increase the fidelity of the extracted networks by alleviating the homophily effect. To achieve this goal, we propose a method that combines the sliding time-window method with the hierarchical encounter model based on association rules. Specifically, we first calculated the counts of spatial–temporal co-occurrences of each student pair. The co-occurrences were acquired by the sliding time-window method, which takes advantage of the symmetry of the social ties. We then applied the hierarchical encounter model based on association rules to extract social networks by layer. Furthermore, we propose an adaptive method to set co-occurrence thresholds. Results suggested that our model infers the social networks of students with better fidelity, with the proportion of extracted inter-major social ties in entire social ties increasing from 0.89% to 5.45% and the proportion of inter-grade social ties rising from 0.92% to 4.65%.


2016 ◽  
Vol 54 (2) ◽  
pp. 363-389 ◽  
Author(s):  
Vincent Dutot ◽  
Eva Lacalle Galvez ◽  
David W. Versailles

Purpose – Publics are becoming responsible customers that urge firms to improve society. By using social media, corporate social responsibility (CSR) actions could influence organization’s commitment and e-reputation. The purpose of this paper is to look at the influence on e-reputation of communication strategies (i.e. corporate ability and CSR) on social media. Design/methodology/approach – Four international companies (Danone, Renault, Orange and BNP Paribas) were studied and a content analysis was performed: Leximancer for the social media content (between 25 and 50 pages for each company) on a six-month period; and Social Mention for the measurement of e-reputation. Findings – Results show that there is a link between CSR communication strategies and e-reputation. More precisely, by using a corporate ability strategy (focus on product quality or innovation R & D), a company can increase its e-reputation better than on a common CSR communication strategy. Research limitations/implications – This study is based on only four companies (from four different industries) and would profit from a larger base for analysis. Second, the content the authors analyzed was generated by the company on their own social media. Originality/value – This exploratory study is one of the first to look at the influence of CSR communication strategies on e-reputation and tries to see how companies’ action on social media can change the way they are perceived by their customers. It completes the current literature by defining how CSR communications strategies should be declined for in order to influence customers.


2019 ◽  
Vol 34 ◽  
pp. 309-314
Author(s):  
Mirona Ana Maria Popescu ◽  
Olivia Doina Negoiță ◽  
Anca Purcărea ◽  
Markus Helfert

Of the utmost importance is finding the social networks that best fit to an industry, a company, its products / services, and last but not least, with the target audience. Each social network has different characteristics and, in addition, a different philosophy.The authors aim to carry out a bibliographic research in this paper to highlight the extent to which social networks are used. As a result, a top of social networks will be built to help raise awareness, promote products, and consolidate a strong customer-company relationship. The authors will also realize a statistical analysis of online social media networks to determine their key indicators, traffic on each platform, time spent by a user on that platform, and other key indicators, through an online tool. The results of this paper consist in presenting two classifications: the first from the perspective of the companies and the second from the perspective of social network users.


2016 ◽  
Vol 2016 ◽  
pp. 1-11 ◽  
Author(s):  
Abdullatif Alabdullatif ◽  
Basit Shahzad ◽  
Esam Alwagait

Social networks are among the most popular interactive media today due to their simplicity and their ability to break down the barriers of community rules and their speed and because of the increasing pressures of work environments that make it more difficult for people to visit or call friends. There are many social networking products available and they are widely used for social interaction. As the amount of threading data is growing, producing analysis from this large volume of communications is becoming increasingly difficult for public and private organisations. One of the important applications of this work is to determine the trends in social networks that depend on identifying relationships between members of a community. This is not a trivial task as it has numerous challenges. Information shared between social members does not have a formal data structure but is transmitted in the form of texts, emoticons, and multimedia. The inspiration for addressing this area is that if a company is advertising a sports product, for example, it has a difficulty in identifying targeted samples of Arab people on social networks who are interested in sports. In order to accomplish this, an experiment oriented approach is adopted in this study. A goal for this company is to discover users who have been interacting with other users who have the same interests, so they can receive the same type of message or advertisement. This information will help a company to determine how to develop advertisements based on Arab people’s interests. Examples of such work include the timely advertisement of the utilities that can be effectively marketed to increase the audience; for example, on the weekend days, the effective market approaches can yield considerable results in terms of increasing the sales and profits. In addition, finding an efficient way to recommend friends to a user based on interest similarity, celebrity degree, and online behaviour is of interest to social networks themselves. This problem is explored to establish and apply an efficient and easy way to classify a social network of Arab users based on their interests using available types of information, whether textual or nontextual, and to try to increase the accuracy of interest classification. Since most of the social networking is done from the mobiles nowadays, the efficient and reliable algorithm can help in developing a robust app that can perform the tweet classification on mobile phones.


2007 ◽  
Vol 54 (3) ◽  
pp. 179-198 ◽  
Author(s):  
Jeffrey K. Hass ◽  
Tony Walter

How do people respond to the grief of parents over the death of their infant child? This article documents the experience of one of the authors, an American married to a Russian whose child died in England. Responses to this death by friends, colleagues and family in the USA, England, and two cities in Russia varied considerably in terms of depth and degree of engagement (emotional engagement, respect, or distance and avoidance). What factors underlie these varied responses? Two are identified, one structural, the other cultural: the strength of the social ties within social networks, and religiosity as historically sedimented within a culture. The degree of engagement is correlated with network form; but the content of engagement depends on religiosity.


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