scholarly journals Implementasi Pelayanan Publik Terhadap Penanganan Pengaduan Masyarakat Tentang Data Ganda pada Instansi Dinas Kependudukan dan Catatan Sipil Kabupaten Gresik

2019 ◽  
Vol 2 (1) ◽  
pp. 13
Author(s):  
Moh. Masyhur Arif*
Keyword(s):  
Human Resources ◽  
Public Administration ◽  
Public Service ◽  
The Public ◽  
Adequate Provision ◽  
Definition Of

If  connected  with  the  public  administration,  service  is  the  quality  of bureaucrat service to the community. The word quality has many different and varied definitions ranging from the conventional to the more strategic ones. The conventional definition  of quality usually illustrates the direct characteristics of a product, of which there are five indicators of public service, namely Reliability marked the proper service and correct; The tangibles are characterized by the adequate provision of human resources and other resources; Responsiveness, characterized by the desire to serve consumers quickly;  Assurance, marked the level of attention to ethics and moral  in  providing  services,  and  empathy,  which  mark  the  level  of willingness to know the wishes and needs of consumers.

Perceptions towards the quality of public services in Romania. Poor outcomes of public administration reforms?

2020 ◽  
Vol 31 (3) ◽  
pp. 263-285
Author(s):  
Claudia Petrescu ◽  
Flavis Mihalache
Keyword(s):  
Quality Of Life ◽  
Public Administration ◽  
Public Service ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Local Level ◽  
The Public ◽  
Public Administration Reform

Public services represent an important dimension of quality of society, as they create the contextual conditions for people to further their quality of life. Romanian public administration reform has brought about a constant institutional transformation, which has influenced both the specific features and the quality of the services. This article aims to analyse trends regarding the perceived quality of public services in Romania, in European comparative perspective, using the data of the European Quality of Life Survey (2003–2016). The article aims to understand the low satisfaction with public services in Romania against the background of the public service reform measures taken by government in this period. The article describes the context of Romanian public administration and public service reform, the most important public policy measures adopted and the most important challenges. The lack of vision in the public service reform, the partial introduction of reform elements, the permanent and, sometimes, conflicting changes are issues that may have influenced the way in which the population perceives the quality of public services. The decentralisation process of public services and the insufficient allocation of public funds for delivering such services at local level might have an impact on their quality and quantity perceived by the population. Keywords: public services; public administration reform; citizens’ satisfaction; New Public Management; New Weberianism.

DEFINITION AND FEATURES OF THE PUBLIC SERVICE

2021 ◽  
Vol 6 (10) ◽  
pp. 29-36
Author(s):  
Feruza Yuldasheva ◽  
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Civil Service ◽  
Main Concept ◽  
Legal Concept ◽  
The Public ◽  
Theoretical Approaches ◽  
Legal Literature ◽  
Domestic Legislation ◽  
Definition Of

The purpose of this article is to study theoretical approaches to the definition of the concept of public service. The author has researched a significant list of Soviet and modern legal literature devoted to topical issues of the institute of public service. The main concept of this article is that the institute of public service is considered by us from the standpoint of consistency. The author's definition of the concept of "public service" is proposed. In addition, the article presents various concepts of understanding the concept of "public service". At the same time, the author draws attention to the fact that there is no unified normative establishment of the legal concept of "public service" in the domestic legislation. The conclusions are based on the analysis of the experience of foreign countries.Keywords: public service, civil service, public service, public administration, types of public service

scholarly journals Los institutos y escuelas de Administración Pública como centros de gestión del conocimiento para la innovación. la experiencia de la EFIAP.

2019 ◽  
pp. 72-84
Author(s):  
Francisco SAAVEDRA GARCÍA ◽  
Ángel INIESTA NICOLÁS
Keyword(s):  
Knowledge Management ◽  
Human Resources ◽  
Public Administration ◽  
Effective Management ◽  
Continuous Training ◽  
The Public ◽  
Administrative Action ◽  
Rapid Changes ◽  
Recursos Humanos

Laburpena: Administrazio publikoak gaur egun duen erronka handienetako bat honako hau da: zerbitzatzen duen gizarteak bizi dituen aldaketa azkar eta etengabeetara egokitzeko gaitasun nahikoa izatea. Egia esan, Administrazio publikoa aldakorra den ingurunera egokitzeko aski arina izateaz gain, aldaketa horiei aurre hartzeko gai ere izatea nahiko genuke. Prestakuntza eta, bereziki, ezagutzaren kudeaketa aldaketa faktorea dugu, eragina izan behar duena administrazioaren ekintzaren modernizazioa eta kalitatean. Horrenbestez, enplegatu publikoaren etengabeko prestakuntzaren bidez eskuratzen den ezagutza horrek administrazio berri batera egokitu behar du, eta administrazio horrek prestakuntza, giza baliabideen eskubide batez harago, profesionalizazio eta aldaketarako elementu gisa ulertu beharko du, kudeaketa eraginkorrago eta efizienteagoa lortze aldera. Hori dela eta, Murtziako Eskualdeko Administrazio Publikoko Prestakuntza eta Berrikuntza Eskolan (aurrerantzean, EFIAP) ezagutzaren kudeaketa funtsezko tresna iruditzen zaigu berrikuntzarako, administrazioaren aldaketarako eta langileen motibaziorako, izaera publikoaren balioa nabarmenduz prestakuntza-ekintza guztietan. Hau da, herritarrei ematen zaien zerbitzu horrek izan behar du Administrazioaren izateko eta jarduteko arrazoia. Resumen: Uno de los principales desafíos a los que se enfrenta hoy día la Administración pública es el de tener suficiente capacidad de adaptación a los continuos y rápidos cambios que vive la sociedad a la que sirve. En realidad, la Administración pública no solo debe ser suficientemente ágil para adaptarse al medio cambiante, sino que sería deseable que fuese capaz de anticiparse a esos cambios. La formación, y más concretamente la gestión del conocimiento, es un factor de cambio que debe incidir en la modernización y calidad de la acción administrativa. Por ello, el conocimiento a través de la formación continua del personal empleado público debe adaptarse a una nueva Administración que reconozca dicha formación, no sólo como un derecho de sus recursos humanos, sino como un elemento de profesionalización y cambio para una gestión más eficaz y eficiente. Por esta razón, desde la Escuela de Formación e Innovación de la Administración Pública de la Región de Murcia (en adelante EFIAP) apostamos por la gestión del conocimiento como la herramienta esencial para la innovación, el cambio en la Administración y la motivación de su personal, inculcando el valor de lo público en todas las acciones formativas. En definitiva, una Administración en la que en su razón de ser y actuar esté el servicio a la ciudadanía. Abstract: One of the main challenges facing the public administration today is to have sufficient capacity to adapt to the continuous and rapid changes that the society it serves experiences. In reality, public administration must not only be sufficiently agile to adapt to the changing environment, but it would be desirable if it were able to anticipate these changes. Training, and more specifically knowledge management, is a factor of change that must affect the modernization and quality of administrative action. Therefore, knowledge through the continuous training of public employed personnel must be adapted to a new Administration that recognizes such training, not only as a right of its human resources, but as an element of professionalization and change for more efficient and effective management. For this reason, from EFIAP we are committed to knowledge management as the essential tool for innovation, change in administration and the motivation of its staff, instilling the value of the public in all training actions. In short, an Administration in which service to citizenship is its raison for being and acting

scholarly journals Networks in modern public administration: configurations and coordination mechanisms

2021 ◽  
Author(s):  
O.V. Mikhailova
Keyword(s):  
Public Administration ◽  
Negative Impact ◽  
Policy Networks ◽  
Coordination Mechanisms ◽  
State Institutions ◽  
The Public ◽  
Weak Institutions ◽  
Basic Characteristics ◽  
Definition Of

The article reveals the specifics of policy networks in the public administration system, examines in detail the basic characteristics of networks, as well as the features of the configuration and coordination mechanisms inherent in various types of network coalitions. The author examines networks in the context of their positive and negative impact on the quality of public administration, drawing attention to the conditions for the degeneration of network associations that allow the state, together with non-state actors, to solve socially significant problems into structures that threaten the integrity of the political system. In the context of the author's definition of networks in public administration, the article examines their structural components, reveals the features of the position of network actors, describes the operational functions of networks (exchange of information, financial resources and dissemination of knowledge), emphasizes the importance of the problem of closeness for their functioning. Particular attention is paid to the positioning of state institutions in networks, the author reveals the reasons for their use of a predominantly principal-agent mechanism for coordinating interaction with nongovernment participants, which reduces the degree of their freedom in the network, but at the same time guarantees the observance of socially significant interest in the implementation of programs and projects. The article also discusses in detail the configurations of networks and the specifics of their activities at all stages of decision-making and implementation, emphasizes the opportunities and threats associated with the activities of certain types of network alliances. The author emphasizes that the negative potential of network structures is manifested in a situation of divergence of political and managerial orientations of power and society's expectations against the background of weak institutions and lack of public control over political players, which leads to the gradual replacement of public administration by the rule of latent network groups.

scholarly journals INTRODUCTION OF COMPETENCE APPROACH TO THE ASSESSMENT SYSTEM OF PUBLIC SERVANTS

2021 ◽  
Author(s):  
Iryna Sochynska-Sybirtseva
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Professional Competence ◽  
Assessment System ◽  
Public Servants ◽  
Administration System ◽  
Knowledge And Skills ◽  
The Public ◽  
Public Servant ◽  
Definition Of

Within the strategy for reforming public administration, priority is given to the issues of personnel competence in the public service. It is in this context that the main directions of personnel reforms in the framework of the state personnel policy have been determined, since the competitiveness and socio-economic development of the state depends on the quality level of staffing, the professionalism of the public servants. The results of research by scientists give grounds to assert that the management of public service personnel today is carried out without taking into account the systematic assessment of public servants. Reducing professionalism, insufficient level of staff involvement and satisfaction negatively affect the performance of government agencies. As practice shows, the public servants, for various reasons, are not engaged in the systemic development of their professional level. Given the high level of intensity of professional activity, specific difficulties in the public service, problems in the personal and professional development of public servants complicate the process of disclosing human potential. The article defines the essence of the competence-based approach, characterizes the constituent elements and features of the assessment of public service personnel and substantiates the possibility of introducing the competence-based approach to the system of assessing public servants. Particular attention is paid to the definition of the "professional competence" concept. It is recommended to assess professional competence in the public administration system by measuring the specific ability: effectively carry out specific activities in the public service; use knowledge and skills in the workplace at the level of established standards; apply knowledge and skills in the uncertain and dynamic conditions of the public administration system; responsibly perform duties and achieve planned results; demonstrate the ethical and business qualities of a public servant. It is concluded that the introduction of a competency-based approach to the assessment system of public servants should be based on the use of innovative technologies in higher education, in the direction of introducing a new generation of standards. This approach is the basis for the development of a passport for a public servant position with a clear definition of professional competencies for each of the positions in the public service.

PERSONNEL POLICY IN MODERN CONDITIONS OF DEVELOPMENT AND REFORMING OF THE PUBLIC CIVIL SERVICE

2021 ◽  
Vol 2 (1) ◽  
pp. 57-62
Author(s):  
L. A. ZAPOLNOVA ◽  
Keyword(s):  
Power System ◽  
Public Administration ◽  
Public Service ◽  
Civil Service ◽  
State Power ◽  
Present Stage ◽  
Personnel Policy ◽  
The Public ◽  
Effective Performance

In the rapidly changing conditions of the reform of the state power system the effective performance of state bodies is determined by the quality of the tasks assigned to its personnel. The basis of the staffing of public bodies is public service. That is why at the present stage of the development of society, a powerful tool for improving the efficiency of public administration is personnel policy in the public service. All this confirms the relevance of the issues raised in the article.

scholarly journals Pembinaan Kepala Sekolah Dalam Upaya Meningkatkan Mutu Pendidikan

2019 ◽  
Vol 1 (1) ◽  
pp. 1
Author(s):  
Aulia Nursyifa ◽  
E Nurzaman
Keyword(s):  
Human Resources ◽  
Public Service ◽  
Community Education ◽  
Quality Of Education ◽  
The Public ◽  
Educational Personnel ◽  
School Based ◽  
Role Of Principal

Improved quality of education viewed from quality human resources are there in the school. The principal plays an important role as a leader in fostering and developing the educational personnel and educators at the school. In the task given there are problems faced include a lack of understanding of the principal duties and responsibilities which should be exercised especially that has been set in the regulation, resulting in the role of principal yet to a maximum in terms of managerial, entrepreneurial development, and supervision at the school. This devotion uses the method of community education in the form of workshops aimed at improving the understanding of the principal about duties and responsibilities in the school. The results of the public service can be seen from enthusiastic participants in the workshop as well as a series of events following an increase in understanding of the principal of duty as head of the school. Based on the results of such devotion can be concluded that an increase in the professional head of the school is very influential on the quality of produce educators and educators at the school. This devotion activity expected to be undertaken on an ongoing basis so that it can intertwine cooperation Work Conference is the principal (MKKS) South Tangerang.

scholarly journals Jurnal komputer medeley

2020 ◽  
Author(s):  
Annisa nur safitra hasibuan
Keyword(s):  
Information System ◽  
Human Resources ◽  
Public Service ◽  
Spatial Information ◽  
National Development ◽  
Gis Technology ◽  
Geospatial Information ◽  
The Public ◽  
Potential Mapping

Geospatial Information System (GIS) now is developing rapidly enough. Almost the whole part of development has used GIS as a tool to manage and perform the based spatial information to society for both business and government important. In line with its development, the availability of quality human resources to develop GIS is also being a concern of education world. As far as observed, the availability of GIS developer are still in certain environment, such as in government institution whose activities relation to processing of natural resources potential mapping or land use. While development fields are variety and need many skill human resources and expert in use of GIS. In this context, the college is expected to be able to increase its role through public service of knowledge transferring on the important of GIS technology mastery for society so that be able to take part in national development. One of activity had been done was the public service workshop on Increasing the quality of human resources to develop GIS. Participant of this workshop were consist of students and lectures from several college in Jakarta. The implemented method were GIS theory and concept presentation, practice, case study, discussion and final evaluation. This activity aimed to give understand about skill and mastery of GIS technology in basic level. The final result of this workshop concluded that the training on increasing of human resources quality to develop GIS was very helpful the participant to understand and implement the GIS technology into field. Keywords: Geospatial Information System (GIS), Human Resource, Society, Information

scholarly journals CONCEPTUAL FOUNDATIONS OF THE DEFINITION OF «QUALITY» IN THE CONTEXT OF PUBLIC SERVICES DELIVERY

2020 ◽  
Vol 71 (3) ◽  
pp. 152-158
Author(s):  
M. Zhumashevа ◽  
Keyword(s):  
Public Administration ◽  
Public Services ◽  
Standard Of Living ◽  
Administration System ◽  
The Public ◽  
Services Delivery ◽  
Socio Economic Development ◽  
Definition Of ◽  
Conceptual Foundations

This article examines the basics of the definition of «quality» in the area of public services delivery, and its role in the public administration system as a whole. The article examines the evolution of the definition of «quality» in relation to the public services delivery and its modern meaning. This topic is relevant, since public services are one of the main indicators of the country's socio-economic development. At the same time, the level of quality of public services directly reflects the standard of living of the population.

scholarly journals FORMS AND PROCEDURES FOR PERSONNEL PROVISION OF PUBLIC SERVICE IN THE LAW ENFORCEMENT SPHERE

2020 ◽  
Vol 1 (4(106)) ◽  
pp. 86-101
Author(s):  
П. О. Комірчий
Keyword(s):  
Law Enforcement ◽  
Public Administration ◽  
Public Service ◽  
Legal Regulation ◽  
Regulatory Requirements ◽  
Law Enforcement Agencies ◽  
The Public ◽  
Real Increase ◽  
The Law ◽  
Definition Of

The article notes that in modern conditions, the place of staffing of the public service in the law enforcement sphere is of fundamental importance, which is studied through the prism of recent changes in the administrative legislation of Ukraine as a new stage in the reform of the law enforcement system of our state. It has been substantiated that the organization of public service in modern conditions presupposes a significant number of interrelated forms and procedures of staffing. The appropriate forms include: the definition of a strategy for organizational and staff work; educational and preparatory work; selection and selection of personnel; appointment and replacement of posts, placement of personnel; ensuring the passage of service. It has been established that the forms of staffing determine the boundaries of the corresponding staffing procedures. The specifics of staffing procedures implemented within the framework of the specified forms of staffing (for example, within the framework of strategic organizational and staff work, procedures for calculating the staffing of the public service, positive incentives for this service, etc.) are established and characterized. It has been theoretically proved that the correct combination of available forms and procedures for staffing contributes to a real increase in the efficiency of the functioning of law enforcement agencies based on the qualitative use of the potential of employees without increasing the time and resources spent on their maintenance. It was determined that the staffing of the public service in the law enforcement sphere of Ukraine is an element of personnel management of public service bodies in the field of order protection, which is a normatively ordered system of interrelated elements that are in stable administrative and legal relations with each other in relation to staffing, within which their functioning as a whole. It is concluded that the forms and procedures for staffing the public service in the law enforcement sphere of Ukraine, in fact, like any other complex social and legal phenomenon in the plane of the functioning of public administration entities, is subject to careful administrative and legal regulation, within which legislators determine special legal requirements for the implementation of staffing of the public service in the relevant field. That is, a large number of requirements are put forward for the existence of staffing in the public service in the law enforcement sphere in a static and dynamic form at the normative level, aimed at properly staffing the subject of public administration with high-quality personnel, making effective and rational staffing management and increasing the level of uniqueness of this phenomenon. A special place among these regulatory requirements is occupied by the regulatory requirements for the organizational structure of the staffing of the public service in the law enforcement sphere.

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