scholarly journals CONCEPTUAL FOUNDATIONS OF THE DEFINITION OF «QUALITY» IN THE CONTEXT OF PUBLIC SERVICES DELIVERY

2020 ◽  
Vol 71 (3) ◽  
pp. 152-158
Author(s):  
M. Zhumashevа ◽  
Keyword(s):  
Public Administration ◽  
Public Services ◽  
Standard Of Living ◽  
Administration System ◽  
The Public ◽  
Services Delivery ◽  
Socio Economic Development ◽  
Definition Of ◽  
Conceptual Foundations

This article examines the basics of the definition of «quality» in the area of public services delivery, and its role in the public administration system as a whole. The article examines the evolution of the definition of «quality» in relation to the public services delivery and its modern meaning. This topic is relevant, since public services are one of the main indicators of the country's socio-economic development. At the same time, the level of quality of public services directly reflects the standard of living of the population.

Evolution of the public administration system. The Republic of Estonia

2020 ◽  
Vol 22 (4) ◽  
pp. 82-118
Author(s):  
YANA TOOM ◽  
◽  
VALENTINA V. KOMLEVA ◽  
Keyword(s):  
Public Administration ◽  
Administration System ◽  
The Public ◽  
Administrative Reforms ◽  
Social Sphere ◽  
External Threats ◽  
The Social ◽  
The Republic

The article studies the main stages and features of the evolution of the public administration system in the Republic of Estonia after 1992. This paper presents brief geographical and socio-economic characteristics that largely determine the development of the country’s public administration. The evolution of the institution of the presidency, executive, and legislative powers are considered. The role of parliament and mechanisms for coordinating the interests of different groups of the population for the development of the country is especially emphasized. The authors analyze the state and administrative reforms of recent years, which were aimed at improving the quality of services provided to the population, increasing the competitiveness of different parts of Estonia, as well as optimizing public spending and management structure. The introduction of digital technologies into the sphere of public administration, healthcare, education, and the social sphere is of a notable place. Such phenomena as e-residency, e-federation, and other digital projects are considered. The development of a digital system of interstate interaction between Estonia and Finland made it possible to create the world’s first e-federation, and the digitization of all strategically important information and its transfer to cloud storage speaks of the creation of the world’s first e-residency, a special residence of data outside the country’s borders to ensure digital continuity and statehood in the event of critical malfunctions or external threats.

Public health as a basic condition for the socio-economic development of the region

2021 ◽  
pp. 18-24
Author(s):  
А.Н. Гайфуллин
Keyword(s):  
Economic Development ◽  
Standard Of Living ◽  
The Public ◽  
Qualitative And Quantitative ◽  
Socio Economic Development ◽  
Quantitative Characteristics ◽  
The Subject ◽  
Health Situation ◽  
Qualitative And Quantitative Characteristics

Социально-экономическое развитие есть планомерная процедура совершенствования уровня жизни, качественных и количественных характеристик, потребляемых общественностью благ. Исходя из ситуации со здоровьем населения в регионе, выставляются соответствующие ориентиры. В разрезе региональной специфики закладываются и реализуются целевые программы, которые одновременно зависят от здоровья населения и направлены, собственно, на улучшение качества его здоровья. Согласно тематике настоящей статьи, ведущий фактор социально-экономического роста - здоровье населения, именно он будет оценен как катализатор искомого регионального развития. Socio-economic development is a systematic procedure for improving the standard of living, qualitative and quantitative characteristics of the goods consumed by the public. Based on the health situation of the population in the region, appropriate guidelines are set. In the context of regional specifics, targeted programs are being laid and implemented, which at the same time depend on the health of the population and are aimed, in fact, at improving the quality of its health. According to the subject of this article, the leading factor of socio-economic growth is the health of the population, it will be evaluated as a catalyst for the desired regional development.

Perceptions towards the quality of public services in Romania. Poor outcomes of public administration reforms?

2020 ◽  
Vol 31 (3) ◽  
pp. 263-285
Author(s):  
Claudia Petrescu ◽  
Flavis Mihalache
Keyword(s):  
Quality Of Life ◽  
Public Administration ◽  
Public Service ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Local Level ◽  
The Public ◽  
Public Administration Reform

Public services represent an important dimension of quality of society, as they create the contextual conditions for people to further their quality of life. Romanian public administration reform has brought about a constant institutional transformation, which has influenced both the specific features and the quality of the services. This article aims to analyse trends regarding the perceived quality of public services in Romania, in European comparative perspective, using the data of the European Quality of Life Survey (2003–2016). The article aims to understand the low satisfaction with public services in Romania against the background of the public service reform measures taken by government in this period. The article describes the context of Romanian public administration and public service reform, the most important public policy measures adopted and the most important challenges. The lack of vision in the public service reform, the partial introduction of reform elements, the permanent and, sometimes, conflicting changes are issues that may have influenced the way in which the population perceives the quality of public services. The decentralisation process of public services and the insufficient allocation of public funds for delivering such services at local level might have an impact on their quality and quantity perceived by the population. Keywords: public services; public administration reform; citizens’ satisfaction; New Public Management; New Weberianism.

Updated "state-society contract" as a way to rationalization of national projects in Russia

2021 ◽  
pp. 7-14
Author(s):  
T.I. Grabelnykh ◽  
◽  
N.A. Sablina ◽  
A.N. Parkhomenko
Keyword(s):  
Public Administration ◽  
Legal Status ◽  
Russian Society ◽  
Administration System ◽  
Public Control ◽  
The Public ◽  
State And Society ◽  
Conceptual Foundations ◽  
The Relationship

Researched are systemic aspects of the process of implementing national projects in Russia. Attention is focused on effectiveness of solving key problems of development of the public administration system in the context of the relationship between the state and society under modern conditions. The institution of public control in Russia is characterized through prerequisites of formation, organizational and legal status and main functions. The work defines the place and role of the institution of public opinion in the system of public administration and public control, substantiates its regulatory mechanisms, factors and agents of influence. In the aspect of systemic relationship between public administration and public control, the specificity of implementation of national projects in the transforming Russian society is revealed. A sociological vision of the “reset” of conceptual foundations of interrelationships between the public administration system and the institution of public control both at the stage of “entering” the space of national projects and in the process of their implementation is presented. It has been proved, that at the present stage the main integrating factor is consolidation of society through an updated "state-society contract". The analysis of historical and modern practices of public participation made it possible to draw a conclusion about the increase in the function of “co-management” of public control bodies in the interaction of state and public structures.

scholarly journals Rembug Pelayanan Publik (RPM) Sebagai Aktualisasi Pelayanan Publik Berlandaskan Demokrasi Pancasila

2016 ◽  
Vol 12 (2) ◽  
pp. 284
Author(s):  
Nuriyanto Nuriyanto
Keyword(s):  
Public Service ◽  
Public Services ◽  
Monitoring And Evaluation ◽  
The Public ◽  
Services Delivery ◽  
Starting Point ◽  
Public Bureaucracy ◽  
Human Quality ◽  
Set Up

Dynamic development of society, they want the public bureaucracy to be able  to provide the public services more professional, effective, simple, transparent, open, timely, responsive and adaptive. With excellent public service, to build a human quality in the sense  of  increasing  the  capacity  of  individuals  and  communities  to determine actively its own future. Actualization of democratic precepts in the public services delivery in Indonesia starting point on the importance of community participation ranging from formulating criteria for the services, how the delivery   of the services, arranging each engagement, public complaints mechanism set up   by the monitoring and evaluation of the implementation of the public services in order to co-together build a commitment to create quality of the public services. It’s all been contained in the Law 25 of 2009 on Public Services, certainly it has been based on the precepts of the democracy of Pancasila. Rembug of the public services as an actualization of the public services based on the democracy of Pancasila.

scholarly journals New challenges the establishment of district governmental offices and the regional public transport organising in Hajdú-Bihar county

2013 ◽  
pp. 87-91
Author(s):  
Loránd Bói
Keyword(s):  
Public Administration ◽  
Public Transport ◽  
Public Services ◽  
Central Cities ◽  
Administration System ◽  
The Public ◽  
Historical District ◽  
District Government ◽  
New Challenges

The re-establishment of historical district government offices in the Hungarian public administration system will ensure the availability of the provided public services on an integrated, citizen-friendly level. Reorganising of district borders and changing the district centres as well the settlement new administration services in the central cities will predictable restructure the citizens public transport attitudes. This study deals with the motivation, quantity and direction of the possible modifications on the public transport demand in Hajdú-Bihar County. The study goals to present the possible public transport organising interventions, and to find a balance between the changing demand and the regulation provided public transport instruments.

Digital Transformation of Public Administration Based on Competence Models

2021 ◽  
Vol 27 (3) ◽  
pp. 183-189
Author(s):  
L. V. Vatlina
Keyword(s):  
Public Administration ◽  
Digital Transformation ◽  
Public Officials ◽  
Digital Government ◽  
Administration System ◽  
Digital Platforms ◽  
The Public ◽  
Analysis And Synthesis ◽  
Reducing Costs

Aim. The presented study aims to determine the peculiarities of introducing digital tools in public administration using different types of competencies.Tasks. The author describes major prerequisites for the transformation of the public sector in the context of digitalization; analyzes modern digital technologies and the mechanism of their implementation in public services using digital platforms, assesses their role, and identifies obstacles to the digital transformation of public administration.Methods. This study uses general scientific methods, such as the monographic method, analysis and synthesis, induction and deduction, description, and applied methods of structural, systems, and comparative economic analysis.Results. Digital transformation of the public administration system changes the understanding of management from management as execution of functions to management as a network of  relationships between the state and its citizens. Reformation of the public administration model based on the implementation of digital solutions forms the new public administration concept. However, the results of the public administration system’s reformation using digital platforms are ambiguous and require study. One of the main obstacles to the formation of a “digital government” is the lack of competent specialists and qualified personnel skilled in the field of  information technology (IT), Internet of Things, artificial intelligence, etc. These and other technologies are vital for the formation of a high-quality public administration system. Furthermore, the new information reality places increased demands on the skills of modern public officials, whose level of competence largely determines the quality of management. This study identifies and analyzes the necessary competencies of employees involved in the public administration system at different levels.Conclusions. Over time, digital transformation of public administration will become more evident and meaningful. It can be assumed that digitalization will make it possible to leave behind subjective decisions of individual public officials, improving the quality of provided services and reducing costs as much as possible. Digital transformation of public administration is not limited to the automation and optimization of some processes in the execution of public functions, as it also involves the implementation of modern information and communication technology (ICT) systems to improve the quality of the public administration system as a whole.

Scientific and practical journal as territory of meanings

2021 ◽  
Vol 23 (3) ◽  
pp. 65-72
Author(s):  
ELENA BARANOVA ◽  
Keyword(s):  
Public Administration ◽  
Economic Transformation ◽  
Semantic Context ◽  
Semantic Meaning ◽  
Administration System ◽  
The Public ◽  
Entrepreneurial Spirit ◽  
Personal Effectiveness ◽  
Basic Characteristics

The article examines the communicative capabilities of a scientific and practical journal to describe phenomena and events, as well as explaining their semantic meaning. The author uses methods of content analysis of publications through their semantic context. Initially, the embedded interpretation of reality gives rise to a semantic dialogue between the reader and the creator of text. This form of text interactivity allows to obtain not only quantitative but also qualitative analysis results. The Belarusian scientific and practical journal “Problems of Management” was chosen as the object of analysis. As the analysis has shown, the semantic context of the published articles shows the direction for social development aimed at increasing the activity of the population and its responsibility for the quality of life. The author systematizes the semantic accents found in the interpretations. They are considered as a unity of three aspects. Socialization of economic transformation is understood as the creativity and entrepreneurial spirit among producers. Social policy modifications are considered to stimulate human capital and direct everyone towards personal effectiveness. Social dialogue is regarded as a format of civic participation in the public administration system. In this context, the scientific knowledge provided by the magazine about the adaptation of Belarusian society to the changes and challenges of time is perceived. This allows the author to qualify the processes taking place in the country as secondary socialization, during which society acquires new features without losing its basic characteristics. In turn, the activities of the journal can be defined as having inclusive nature: the journal is integrated into the management process by explaining to the reader the meanings of the guidelines set by the state.

scholarly journals Implementasi Pelayanan Publik Terhadap Penanganan Pengaduan Masyarakat Tentang Data Ganda pada Instansi Dinas Kependudukan dan Catatan Sipil Kabupaten Gresik

2019 ◽  
Vol 2 (1) ◽  
pp. 13
Author(s):  
Moh. Masyhur Arif*
Keyword(s):  
Human Resources ◽  
Public Administration ◽  
Public Service ◽  
The Public ◽  
Adequate Provision ◽  
Definition Of

If  connected  with  the  public  administration,  service  is  the  quality  of bureaucrat service to the community. The word quality has many different and varied definitions ranging from the conventional to the more strategic ones. The conventional definition  of quality usually illustrates the direct characteristics of a product, of which there are five indicators of public service, namely Reliability marked the proper service and correct; The tangibles are characterized by the adequate provision of human resources and other resources; Responsiveness, characterized by the desire to serve consumers quickly;  Assurance, marked the level of attention to ethics and moral  in  providing  services,  and  empathy,  which  mark  the  level  of willingness to know the wishes and needs of consumers.

scholarly journals DIGITAL TRANSFORMATION OF PUBLIC ADMINISTRATION: MAIN TRENDS AND NEW OPPORTUNITIES

2021 ◽  
Vol 230 (4) ◽  
pp. 223-229
Author(s):  
I.I. SMOTRITSKAYA ◽  
Keyword(s):  
Public Administration ◽  
Digital Transformation ◽  
Point Of View ◽  
Digital Government ◽  
Strategic Development ◽  
Administration System ◽  
The Public ◽  
The Creation

The article reveals the main trends of digital transformation in the field of public administration. The priorities of digitalization of public administration are considered, including the creation of a digital government and the achievement of" digital maturity " of the public administration system by 2030. The characteristics of digital transformations are given from the point of view of improving the efficiency and quality of public administration, the possibilities of digitalization for the development of a public administration model capable of comprehensively solving macroeconomic problems of the country's strategic development are determined.

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