scholarly journals THE EFFECT OF SERVICE QUALITY ON PATIENTS’ SATISFACTION IN THE MATERNITY POLYCLINIC OF OUTPATIENT INSTALLATION OF SURABAYA HAJI PUBLIC HOSPITAL

2019 ◽  
Vol 14 (1) ◽  
pp. 80
Author(s):  
Rezky Intan Rahmaningtyas ◽  
Stefanus Supriyanto
Keyword(s):  
Service Quality ◽  
Random Sampling ◽  
Public Hospital ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Mean Value ◽  
Structural Components ◽  
Patients Satisfaction ◽  
The Mean ◽  
Periodic Evaluation

The number of patient revisits in maternity polyclinic of Surabaya Haji Public Hospital decreased within the period of 2015 – 2016 as much as 24%. In addition, there were several indicators complained by patients in the maternity polyclinic of Surabaya Haji Public Hospital. The purpose of this study was to analyze the effect of service quality to patients’ satisfaction and loyalty in the maternity polyclinic based on Donabedian Theory. It was an observational analytic study, and sampling was taken by simple random sampling technique which in the end obtained a total of 141 respondents. The results of the study indicated that service quality significantly affected patients’ satisfaction. The mean value <3.00 was an issue that should get attention from the polyclinic including structural components (the parking space which is not large and comfortable enough) as well as process components (waiting duration to get services from physicians). Thus, recommendation given to the polyclinic could be to conduct periodic evaluation of the application of service quality as well as patients’ satisfaction and reschedule physicians’ medical practices.

PENGARUH KEPEMIMPINAN DAN MOTVASI KERJA TERHADAP KUALITAS PELAYANAN PUBLIK (STUDI KASUS PADA KANTOR KEMENTERIAN AGAMA SUNGAI PENUH )

2020 ◽  
Author(s):  
Pahrizal
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Public Service ◽  
Random Sampling ◽  
Secondary Data ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Primary Data ◽  
Analysis Techniques ◽  
Intervening Variables

The research is proposed to test the influence of Leadership and Motivation Work on Public Service Quality. The population in this study was the Kantor Kementerian Agama Sungai Penuh who had received the last 1 year service at the Kantor Kementerian Agama Sungai Penuh, amounting to 260 people. Furthermore, by using the Slovin formula, a sample size of 158 people was chosen with a sampling technique based on Simple Random Sampling. This study uses primary data and secondary data. Data analysis techniques used are path analysis and hypothesis testing using t test with data analysis using SPSS version 20. The results of the study based on showing that partially the Leadership and motivation work have a positive and significant effect on Public Service Quality. The results also show that motivation work variables act as intervening variables between Leadership and Public Service Quality.

scholarly journals THE EFFECT OF USING MNEMONIC METHOD ON TEACHING VOCABULARY MASTERY AT THE SEVENTH GRADE STUDENTS’ OF SMP NEGERI 22 BUTON TENGAH

2020 ◽  
Vol 5 (1) ◽  
pp. 1
Author(s):  
Salfiani Salfiani ◽  
La Ode Nggawu ◽  
Sitti Agustina
Keyword(s):  
Experimental Design ◽  
Random Sampling ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Test Design ◽  
Seventh Grade ◽  
Paired Sample ◽  
Post Test ◽  
The Mean ◽  
Test Treatment

This research was conducted to find out whether there was a significant effect of the Mnemonic method in teaching vocabulary mastery at the Seventh-grade students’ of SMPN 22 Buton Tengah. The design of the research was a pre-experimental design ( one group pre-test post-test design). The population of this research was the seventh-grade (VII) of SMPN 22 Buton Tengah which consists of three classes, while the sample in this research was class VII3 that consisted of 25 students and used a simple random sampling technique. The instrument in this study was multiple choices, matching tests and public buildings, food, people around us to the topic. This study was conducted three sections namely pre-test, treatment, and post-test. The researcher used a paired sample T-test through SPSS 16.0 version to analyze the result of this research. The result showed that the mean score of students’ vocabulary mastery in the post-test was higher than students’ vocabulary in the pre-test ( 53.6 > 45.28 ). The hypothesis testing found that the value of sig ( 2 Tailed ) was 0.00 while the significant alpha value was 0.05. It can be concluded that the value of Sig ( 2 Tailed) was lower than the significance of α value (0.000< 0.05). in other words, (H1) was accepted. It showed that there was a significant effect of using the Mnemonic Method on teaching vocabulary mastery at the seventh-grade students of SMPN 22 Buton Tengah.

scholarly journals THE EFFECT OF SILENT WAY METHOD ON THE STUDENTS’ SPEAKING COMPETENCE AT THE TENTH GRADE OF SMAN 1 KONTUKOOWUNA

2020 ◽  
Vol 5 (1) ◽  
pp. 18
Author(s):  
Wa Sani ◽  
Rohmana Rohmana ◽  
Muhammad Khusnun Muhsin
Keyword(s):  
Experimental Research ◽  
Random Sampling ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Test Design ◽  
Paired Sample ◽  
Oral Test ◽  
Tenth Grade ◽  
Post Test ◽  
The Mean

The objective of the study was to find out whether or not the silent way method can significantly affect students’ speaking competence. The design of this study was a pre-experimental research design (one group pre-test post-test design). The researcher applied a simple random sampling technique. The class 10 IPA1 was taken as the sample of the study with 18 students. The instrument of this study was an oral test in pre-test and post-test. This research was conducted through the following procedures: giving a pre-test, applying treatments and giving a post-test. The data were analyzed by using paired sample t-test. Through the SPSS16.0 version. The result showed that the mean score on students’ speaking competence in a pre-test was 32.22 and in the post-test was 49.44. Hypothesis testing found that the value of sig (2 tailed) was 0.00 while the significant alpha value was 0.0. It could be concluded that the value of sig (2 tailed) was lower than the significant alpha value was (0.00<0.05). Therefore, H1 was accepted and H0 was rejected. So, the use of the silent way method had a significant on the students’ speaking competence at the tenth grade of SMAN 1 Kontu kowuna.

Pengaruh Promosi dan Kualitas Layanan terhadap Minat Masyarakat Membayar Zakat

2020 ◽  
Vol 3 (2) ◽  
pp. 126-135
Author(s):  
Erdani Murdani Nur
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Service Quality ◽  
Significant Influence ◽  
Random Sampling ◽  
Field Research ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Analysis Technique ◽  
Collection Methods

Zakat is one of the pillars of Islam that every capable Muslim must do. One of the institutions that manage zakat funds is the National Zakat Agency (BAZNAS). This study aims to partially and simultaneously examine the effect of promotion and service quality on people's interest in paying zakat through BAZNAS, Indragiri Hilir Regency. This type of research is field research. The data used in this study were primary and secondary. 87 Respondents in this study were Muzakki in BAZNAS Indragiri Hilir Regency. The sampling technique used was simple random sampling. The data collection methods were questionnaires, interviews, and documentation. The data analysis technique partially used the t-test and simultaneously used the Anova test. The results showed that either partially or simultaneously, promotion and service quality had a significant influence on people's interest in paying zakat in BAZNAS, Indragiri Hilir Regency.

scholarly journals Preferensi (Komunikasi Pemasaran dan E-Service Quality) Mahasiswa Manajemen Universitas Pamulang Terhadap Pemilihan Situs Belanja Online

2020 ◽  
Vol 3 (2) ◽  
pp. 304-318
Author(s):  
Achmad Nur Sholeh ◽  
Arief Budiyanto
Keyword(s):  
Service Quality ◽  
Site Selection ◽  
Random Sampling ◽  
Quantitative Methods ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Marketing Communication ◽  
Test Results ◽  
Online Purchase ◽  
Selection Decisions

The objectives of this study are : (1) To determine the effect of Marketing Communication on Online Purchase Site Selection Decisions, (2) To determine the effect of E-Service Quality on Online Purchase Site Selection Decisions and (3) To determine the effect of Marketing Communication and E -Service Quality on the Decision to Choose Online Purchase Sites collectively. Quantitative methods are used in this research. Data is taken from the results of a questionnaire sent via google form as well as observation and documentation. The number of respondents who were sampled was as many as 100 respondents with simple random sampling technique as a sampling technique. Data analysis assisted by SPSS 25.0 software. T (partial) and F (simultant) test results are proven to show a significant relationship between Marketing Communication, E-Service Quality and Student Decisions in Choosing E-Commerce. Abstrak Tujuan dari penelitian ini adalah : (1) Untuk mengetahui pengaruh Komunikasi Pemasaran terhadap Keputusan Pemilihan Situs Belanja Online, (2) Untuk mengetahui pengaruh E-Service Quality terhadap Keputusan Pemilihan Situs Situs Belanja Online dan (3) Untuk Untuk mengetahui pengaruh Komunikasi Pemasaran dan E-Service Quality terhadap Keputusan Pemilihan Situs Situs Belanja Online secara bersama - sama. Metode kuantitatif digunakan dalam penelitian ini. Data diambil dari hasil kuesioner yang dikirimkan melalui google form dan juga observasi serta dokumentasi. Jumlah responden yang dijadikan sampel adalah sebanyak 100 responden dengan tehnik simple random sampling sebagai tehnik pengambilan sampel. Analisis data bantuan piranti lunak SPSS 25.0. Hasil uji T (parsial) dan F (simultan) terbukti menunjukkan adanya hubungan yang signifikan antara Komunikasi Pemasaran, E-Kualitas Layanan terhadap Keputusan Mahasiswa dalam Pemilihan Situs Belanja Online. Kata Kunci : Keputusan Pemilihan Konsumen, E-Kualitas Layanan, Komunikasi Pemasaran, Situs Jual Beli Online

scholarly journals The effect of e-service quality, consumer trust and social media marketing on intention to use online transportation services

2021 ◽  
pp. 471-478 ◽  
Author(s):  
Zakiyah Zahara ◽  
Elimawaty Rombe ◽  
Ngatimun Ngatimun ◽  
Judi Suharsono
Keyword(s):  
Social Media ◽  
Service Quality ◽  
Random Sampling ◽  
Quantitative Methods ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Social Media Marketing ◽  
Consumer Trust ◽  
Intention To Use ◽  
Transportation Services

The aim of this study is to analyze the effect of e-service quality, consumer trust and social media marketing on intention to use online transportation services. The method used in this research is quantitative methods, data collection is executed by distributing questionnaires to consumers of Online Transportation Services. The population of this study is the Jabodetabek Online Transportation Services consumers whose numbers have not been identified with certainty. The questionnaire was distributed electronically using a simple random sampling technique. The results of the questionnaire returned were 180 respondents. Based on the results of data analysis, it is concluded that E-Service Quality has a significant effect on Intention to Use Online Transportation Services. Consumer Trust has no effect on Intention to Use Online Transportation Services. Social Media Marketing has a significant effect on Intention to Use Online Transportation Services.

scholarly journals Pengaruh Metode Kooperatif TGT (Team Games Tournament) Menggunakan Media Puzzle terhadap Hasil Belajar Matematika

2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Shinta Dwi Handayani
Keyword(s):  
Experimental Method ◽  
Learning Outcomes ◽  
Random Sampling ◽  
Hypothesis Test ◽  
Mathematics Learning ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Team Games ◽  
The Mean ◽  
Difference Test

<p>The purpose of this research is to know the effect of applying the TGT (Team Games Tournament) cooperative method through a medium of puzzle on the mathematics learning outcomes. The method used is an experimental method. The sampling is conducted using a simple random sampling technique, with samples of 40 students consisting of 20 students of an experimental class and 20 students of a control class. The analysis to test the research hypothesis is performed using the mean difference test (t-test), with the results of the hypothesis test showing that there is the effect of applying the TGT (Team Games Tournament) cooperative method through a medium of puzzle on the mathematics learning outcomes.<em></em></p>

scholarly journals Fostering Learners' Vocabulary through Jumbled-Letter Game

2018 ◽  
Vol 2 (1) ◽  
pp. 1
Author(s):  
Nora Fudhla
Keyword(s):  
Experimental Study ◽  
Random Sampling ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Test Design ◽  
Test Analysis ◽  
Correct Spelling ◽  
Teachers And Students ◽  
Post Test ◽  
The Mean

This article is written based on a research done to solve students’ difficulties in improving their vocabulary skill in MKU classes at Universitas Negeri padang. According to some English teachers and students, teaching vocabulary through memorizing the list was very boring and should be avoided. Besides, it was difficult for the students to write correct spelling for certain vocabularies. To overcome these issues, gamification strategy namely Jumbled-Letter game was applied in an experimental study. The design used in this study was one group pre-test post-test design and the sample was chosen through simple random sampling technique. The data was collected through pre-test and post-test. The data then was analyzed using T Paired test (SPSS 23). Based on the data calculation, the mean score of pre-test was 50.87 and the mean score of post-test was 76.23, and sig. 2 tailed test was < 0.05. Based on T Paired test analysis and interpretation, it was found that the mean score on post-test was increased and the significance score shows that the strategy was significantly effective. Thus, Jumbled-Letter Game was effective to boost learners’ interest and improve their vocabulary mastery.

scholarly journals Market Orientation Practices among Micro-Sized Enterprises: A Descriptive Evidence using MKTOR Scale

2018 ◽  
Vol 2 (4) ◽  
pp. 1-8
Author(s):  
Dzulkarnain Musa
Keyword(s):  
Market Orientation ◽  
Random Sampling ◽  
Customer Orientation ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Mean Value ◽  
Stratified Random Sampling ◽  
Competitor Orientation ◽  
The Mean ◽  
High Level

Previous studies have found that market orientation practices were important in benefiting the continuity of the business firms. In this regard, the study tries to focus on the market orientation practices using MKTOR scale including customer orientation, competitor orientation and coordination between functions. The survey type of study was carried out among 136 micro-sized enterprises in Perlis and grouped into four major towns using stratified random sampling technique. Results from the descriptive analysis were shown that the mean value for the three market orientation constructs was at medium high level. The issue gives an overview of moderate market orientation practices amongst such enterprises. This finding provides useful enlightenment to micro-sized enterprises and related parties in developing the business in the future. Some implications to the related parties and future suggestions were discussed.

scholarly journals Perbedaan Hemoglobin Terglikosilasi (Hba1c) terhadap Profil Lipid Pasien Rumah Sakit Islam Surabaya

2021 ◽  
Vol 5 (1) ◽  
pp. 8
Author(s):  
Dwi - Kuswanto ◽  
Hari Basuki Notobroto ◽  
Rachmah Indawati
Keyword(s):  
Blood Glucose ◽  
Random Sampling ◽  
Ldl Cholesterol ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Cross Sectional ◽  
Significant Difference ◽  
The Mean ◽  
Hba1c Levels ◽  
Diabetes Melitus

ABSTRAK Latar Belakang : Diabetes melitus merupakan penyakit metabolik dengan karakteristik hiperglikemia sebagai akibat kelainan sekresi insulin maupun kerja insulin. Diabetes sebagai salah satu penyebab dislipidemia sekunder, sehingga pengelolaan glukosa darah merupakan pencegahan primer timbulnya komplikasi penyakit kardiovaskular. Hasil Riskesdas tahun 2018, prevalensi diabetes melitus yang didiagnosis dokter pada penduduk di semua umur sebesar 3,4% di Kota Surabaya.Tujuan : Penelitian ini untuk mengetahui perbedaan profil lipid pada level HbA1C normal, prediabetes dan diabetes melitus.Metode : Penelitian cross sectional, teknik pengambilan sampel dengan simple random sampling dari data rekam medis pasien rawat jalan di Rumah Sakit Islam Surabaya  dari 1 Januari tahun 2018 sampai dengan 31 Desember 2019 berusia 35-80 tahun dan mendapat pemeriksaan HbA1c, kolesterol, trigliserida dan LDL-kolesterol pada waktu yang sama dan terdokumentasi lengkap pertama sekali sehingga diperoleh besar sampel 73 data pasien. Uji Anova one way digunakan untuk mengetahui perbedaan rata-rata kolesterol, trigliserida dan LDL-kolesterol berdasarkan HbA1C.Hasil : Hasil penelitian menunjukkantidakada perbedaan yang signifikan rata-rata kolesterol, dan LDL-kolesterol dengan tingkatan HbA1C (p>0,05), ada perbedaan yang signifikan rata-rata trigliserid dengan HbA1C normal, prediabetes, dan diabetes (p=0,01). Hasil multiple comparison dengan metode Tukey HSD menunjukkan perbedaan signifikan rata-rata trigliserid  pada HbA1C normal dengan diabetes (p=0,039) dan prediabetes dengan diabetes (p=0,044).Kesimpulan :Perbedaan rata-rata trigliserida signifikanpada HbA1Ckategorinormal dan prediabetes dengan diabetes, pentingnya mengendalikanglukosa darah untuk mencegahkomplikasi kardiovaskuler pada penderita diabetes melitus yang dapat dilakukan melalui pemantauan mandiri glukosa darah, pola hidup sehat, aktivitas fisik secara teratur, terapi nutrisi medis sesuai kebutuhan, menurunkan berat badan bagi yang mengalami obesitas, tidak merokokdan intervensi obat anti hiperglikemia jika dibutuhkan.Kata Kunci : diabetes, HbA1C, kolesterol, trigliserid, LDL-kolesterol. ABSTRACT  Background :Diabetes melitus is a metabolic disease characterized by hyperglicemia as a result of abnormal insulin secretion and insulin action. Diabetes is a cause of secondary dislipidemia, so that diabetes melitus monitoring is a primary deterrent to cardiovascular complication. Riskesdas 2018 said that the prevalence of doctors' diagnosed diabetes in the population at all age 3.4% in Surabaya.Objective : This study is to find out the difference in lipid profiles on normal HbA1Clevels, pre-diabetes and diabetes mellitusMethod: Cross-sectional study, the sampling technique used was simple random sampling fromoutpatient medical recordsthe Surabaya Islamic hospital's from 1st of January 2018 to 31st December 2019 aged 35-80 years and checked for HbA1C, cholesterol, triglyceride and LDL-cholesterol at the same and firsttime documented. Sample sizes of 73 data analized with One Way Anova test was used to identify differences in mean cholesterol, triglyceride and LDL-cholesterol based Hba1C.Results :The results showed that there was no significant difference mean cholesterol and mean LDL-cholesterol with HbA1C levels (p> 0.05), there were significant differences mean the triglyceride with normal HbA1C levels, pre-diabetes, and diabetes (p= 0.01). Multiple comparason results using Tukey HSD methods showed that there was significant differences mean the triglycerid on normal HbA1C levels with diabetes (p= 0.039) and the mean triglyceride ebetween hba1c prediabetesand diabetes (p= 0.044).Conclusions: The mean difference trigliseride signifnificant in normal HbA1C levels and pre-diabetes with diabetes.The importantce of controlling blood glucose to prevent cardiovasculer complication in people with diebetes mellitus can be done through education on independent monitoring of blood glucose, healthy lifestyle, reguler physical activity, medical nutrition therapy according to the needs, lost weight for those who are obese, do not smoke and  anti-hyperglicemia drug intervention if needed.

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