scholarly journals Pengaruh Trust Dan Commitment Terhadap Relationship Quality Studi pada Perusahaan Pasangan Usaha PT. XYZ (Sebuah Lembaga Keuangan Non Bank)

Author(s):  
Reza Rahardian

This study aims to describe the business partner companies perceived of trust, commitment and relationship quality at PT. XYZ (a non bank financial institution). Theoritically, this research aims to provide empirical evidence of the influence of trust and commitment on relationship quality, and the mediation effect of commitment to the influence of trust towars the relationship quality. Data were gathered from 31 business partner companies of PT. XYZ. Multiple Regression/Path Analysis was used to test the hypotheses. Descriptive analysis shows that there is a high trust and commitment in business partner companies of PT. XYZ. They also give a high respons to the relationship quality. Regression analysis shows that trust and commitment influence the relationship quality. It also revealed that there isi mediation effect of commitment to the influence of trust towards relationship quality. This study has limitation by using respondent perceived only. This can be overcome by conducting comparative analysis using actual performance indicator evaluated by PT. XYZ.

Author(s):  
Muhammad Hasbillah ◽  
Herman Herman

This research aims to determine the relationship between balanced and the ability to dribble, the relationship between eye-foot coordination and the ability to dribble, and the relationship between balanced and eye-foot coordination on the ability todribble in futsal game Karsa Utama Putri Wajo’s club. The research was correlational research, with the independent variable was balanced and eye-foot coordination, while the dependent variable was the ability to dribble. The population of theresearch was Karsa Utama Putri Wajo's club players and the sampling technique used was total sampling technique with the total sample was 25 players. The analysis technique used was descriptive analysis, correlation analysis, regression analysis. The results showed that 1)There was a significant relationship between balanced and the ability to dribble in Karsa Utama Putri Wajo's club players with a correlation value (r) = 0,738. 2) There was asignificant relationship between eye-foot coordination on the ability to dribble in Karsa Utama Putri Wajo's club players with a correlation value (r) = 0,553. 3) There was asignificant relationship between balanced and eye-foot coordination on the ability to dribble in Karsa Utama Putri Wajo's club player swith a correlation value (r)=0.823,and a coefficient of determination (R2) = 0.677 or equal to 67,7%. Thus, it can be concluded that there is a significant relationship between balanced and coordination of the ankle son the ability to dribble in futsal game of Karsa Utama Putri Wajo's club.


2013 ◽  
Vol 2 (1) ◽  
pp. 9-19 ◽  
Author(s):  
Md. Mizanur Rahman

This is a pragmatic study conducted to explore the quality higher education and students’ perception towards the private universities in Bangladesh. This study examines the relationship between the quality higher education and students’ perception using a structured questionnaire. A total number of 500 senior undergraduate and graduate level students from ten selected private universities in Bangladesh were taken as sample for conducting the study. The finding of this study discloses that the quality higher education is a dynamic factor that ensures the students’ perception. It also shows that quality higher education can create positive students’ perception towards the private universities in Bangladesh. Reliability, Responsiveness, Competence, Tangibility, Courtesy, Goodwill & Image, Empathy, Security and Costs are the dimensions of quality higher education. To quantify the variables a five point “Likert- type” scale has been used in this paper. The researcher conducted various analyses such as Multiple Regression Analysis, Descriptive Analysis, and ANOVA and identified a numerous key findings as to the students’ perception towards the quality higher education. JEL Classification Code: I20; I23


2016 ◽  
Vol 6 (4) ◽  
pp. 1 ◽  
Author(s):  
Choi Sang Long ◽  
Zhao Lingyun ◽  
Tan Owee Kowang ◽  
Goh Chin Fei ◽  
Wan Khairuzzaman Wan Ismail

The purpose of this study is to investigate the relationship between sexual harassment and job satisfaction in one of the China’s retailing company. A total of 103 respondents from one of the China’s retailing company are selected as respondents and thus data is analyzed based on the completed questionnaires. Sexual Experiences Questionnaire (SEQ) and Job Satisfaction Survey are employed as measurement tools to measure the sexual harassment and job satisfaction of employees separately. Descriptive analysis, correlations analysis and multiple regression analysis are utilized to analyze the collected data. The main findings revealed that sexual harassments, verbal conduct of sexual harassments and physical conduct of sexual harassments have a significant and negative relationship with job satisfaction and the non-verbal conduct of sexual harassment is not significantly related to the job satisfaction. The dominant element of sexual harassment is physical conduct of sexual harassment affecting on job satisfaction mostly among female employees in the organization. In addition, it is also found that the moderate level of sexual harassment creates a low level of job satisfaction in the organization. Furthermore, the dominant sexual harasser is often a colleague, followed by a superior, customer and others. Several recommendations are suggested for the company and for future researches.


SAGE Open ◽  
2020 ◽  
Vol 10 (1) ◽  
pp. 215824401989883 ◽  
Author(s):  
Kolawole Iyiola ◽  
Husam Rjoub

This study investigates conflict management climate as perceived by the owners and contractors significantly affect trust and relationship quality in the Nigerian construction industry. This empirical study also assesses trust as a mediator between conflict management climate and relationship quality. Data gathered from 426 owners and contractors employees in the Nigerian construction industry were used to verify the abovementioned relationships via structural equation modeling. The results show that conflict management climate significantly predicted trust and relationship quality. Trust significantly predicted relationship quality and partially mediates the relationship between conflict management climate and relationship quality. This study contributes to theory within this research by showing trust and relationship quality is significantly affected when owners and contractors are aware of the conflict management climate. The study offers important practical implications for managing conflict management between owners and contractors in the construction industry. Insights into future research directions are also documented.


2016 ◽  
Vol 22 (1) ◽  
pp. 51-61 ◽  
Author(s):  
Cheong Peng Au-Yong ◽  
Azlan Shah Ali ◽  
Faizah Ahmad

Purpose – Scheduled building maintenance requires appropriate and adequate spare parts to replace existing parts on a regular basis. Management of spare parts is seen as an important criterion to ensure the efficiency of scheduled maintenance. The purpose of this paper is to identify the contributors of spare parts management and investigate the relationship between these contributors and maintenance cost performance. Design/methodology/approach – This research adopted a quantitative approach, which utilised questionnaire surveys to study the relationship between the contributors of spare parts management and maintenance cost performance. The data were analysed through descriptive analysis, correlation, and regression analysis. Additionally, a case study was examined to validate the results obtained from the survey. Findings – The results of this research demonstrated that the quality of spare parts (QSP), budget allocation for acquisition of spare parts, and level of stocks were significantly correlated to the maintenance cost variance (MCV). Moreover, the results of the regression analysis indicated that the QSP was the significant predictor of MCV. Originality/value – This research highlights the importance of spare parts management in building maintenance. It recommends that maintenance management set up a spare parts management department for updating stocks frequently. Meanwhile, the management should avoid ad-hoc acquisition of spare parts, as this is always more expensive. The management should also select spare parts based on quality instead of lowest cost. In addition, building managers should also apply the developed regression model in practice to predict and improve maintenance performance.


2021 ◽  
Vol 27 (6) ◽  
pp. 1472-1481
Author(s):  
Jae-Rim Lee ◽  
Eun-Jun Park

This study aims to research the mediating effect of customer reliability in the relationship of the beauty professionals' communication styles and the intention to revisit to increase the reliability and revisitation of the customers who use beauty services. A self-administered survey with 23 questions related to general characteristics, communication styles, customer reliability, and intention to revisit was given to 413 customers. Through SPSS 20.0, frequency analysis, factor analysis, reliability analysis, regression analysis, and mediation regression analysis were performed. The result showed that communication style has 3 factors: cooperation type, control type, and professional type and that the customer reliability and the intention to revisit drew single factors, respectively. And all the effects of the beauty professionals' communication style on the customer reliability, the customer reliability on the intention to revisit, and the communication style on the intention to revisit appeared to have a positive effect. Also, the customer reliability showed the mediating effect in the relationship between cooperation type and the intention to revisit. And in the relationship of control type, professional type, and intention to revisit, by the full mediation effect, the customer reliability appeared to work as an essential variable in the relationship of communication style and intention to revisit. Based on this result, the author expects that this study can help expand the training for the communication style that fits the beauty service environment and create profits with the competitiveness reinforcement by the strategy development of proper service training and marketing for beauty professionals.


2019 ◽  
Vol 3 (1) ◽  
pp. 112
Author(s):  
Melinda Ika Sari ◽  
Keni Keni

Penelitian ini bertujuan untuk menganalisis pengaruh parsial information quality dan relationship quality dalam komunitas online terhadap uncertainty reduction, pengaruh uncertainty reduction terhadap purchase intention, dan pengaruh involvement terhadap hubungan uncertainty reduction dan purchase intention. Subyek penelitian ini adalah orang-orang yang sudah pernah menggunakan salah satu dari komunitas online Youtube, Kompas Tekno, atau Tabloit PULSA untuk mencari informasi mengenai smartphone. Metode pengambilan sampel dilakukan dengan metode non probability sampling dengan teknik pengambilan sampel adalah convenience sampling dengan metode penyebaran kuisioner secara online. Total sampel yang terkumpul ada 159 sampel. Penelitian ini menggunakan dua analisis regresi, yaitu: analisis regresi linier ganda dan moderated regression analysis. Hasil dari penelitian ini adalah secara parsial information quality dan relationship quality memiliki pengaruh positif dan signifikan terhadap uncertainty reduction. Sementara itu, uncertainty reduction memberikan pengaruh yang positif dan signifikan terhadap purchase intention. Involvement sebagai moderator tidak memberikan pengaruh pada hubungan uncertainty reduction dan purchase intention. This study aims to analyze the partial influence of information quality and relationship quality in the online community on uncertainty reduction, the influence of uncertainty reduction on purchase intention, and the influence of involvement on the relationship of uncertainty reduction and purchase intention. The subjects of this study were people who had used one of the online communities: Youtube, Kompas Tekno, or TabloitPULSA to find information about smartphones. This study is using non probability sampling method with convenience sampling as a sampling technique and online questionnaire as a distribution method. The total samples collected were 159 samples. This study used two regression analyses: multiple linear regression analysis and moderated regression analysis. The results of this study are that information quality and relationship quality partially has a positive and significant influence on uncertainty reduction. Meanwhile, uncertainty reduction has a positive and significant influence on purchase intention. Involvement as a moderator has no effect on the relationship of uncertainty reduction and purchase intention.


2021 ◽  
Vol 34 (1) ◽  
pp. 175-186
Author(s):  
Marinela Krstinić Nižić ◽  
Maša Trinajstić ◽  
Zvonimira Šverko Grdić

Purpose: Over the last decades, tourism has experienced continued growth, and its impact on economic activity can be observed through its effects on the balance of payments and the labour market, as well as connections with other economic activities. According to the ITB report (2016), urban tourism recorded the largest increase, noting that tourist arrivals in urban areas increased by 58% in the past five years. This was due to growing urbanization, better road accessibility and air connectivity between cities, shorter stays and an increasing number of trips per year. In recent years, the number of tourist arrivals in urban areas has also increased in Croatia. In 2018, over 12 million arrivals were recorded, which represents 64% of the total tourist arrivals for that year. Methodology: The aim of this paper is to investigate the relationship between tourism (tourism indicators) and sustainable development (investment in sustainable development) in cities in Croatia. The survey covered all 128 cities. The data analysis was conducted using descriptive analysis, correlation analysis, Mann-Whitney test and regression analysis. Results: The results show that there is a correlation between tourism and sustainable development in the analysed cities. Cities with thriving tourism pay more attention to sustainable development. Conclusion: It is necessary to continuously increase the levels of knowledge and understanding of tourism in accordance with the principles of sustainable development.


2021 ◽  
Vol 2 (1) ◽  
pp. 28-37
Author(s):  
Nurulhuda Muhamad ◽  
Zahayu Md Yusof ◽  
Masnita Misiran

Crimes are a social nuisance and has become major anxiousness to the society where it involves the safety of the people in a country. This paper provides crime index overview in Kelantan from 2017 to 2019 that consists of both violent crimes and property crimes. The violent crimes involve murder, rape, robbery and voluntarily injury cases. Meanwhile, property crimes include house break-in theft, vehicles theft and other theft (pickpocketing, snatch theft and etc.). The purpose of this paper is to study the relationship between age, gender, ethnic and district with the crime index. In addition, the objective is to identify and get better understanding of the most common crime index and also to identify which area has the highest crime index in Kelantan. A total of 5,569 cases were reported within this three-year period and the data were collected from Kelantan Contingent Police Headquarters. The descriptive analysis, spearman’ rho correlation and multiple regression analysis were performed, and the findings were then illustrated via graphs and tables. The major results have shown that Kota Bharu has the highest crime index and age, gender and district has significant relationship with crime index.


2019 ◽  
Vol 43 (4) ◽  
pp. 259-268
Author(s):  
Geoffrey L Greif ◽  
Michael E Woolley

Abstract Each marriage is the beginning of multiple intergenerational in-law relationships. Drawing on a survey of 351 women about their relationships with their mothers-in-law (MILs), this article reports on the impact of family triangles and boundary ambiguity on the quality of the relationship. In a three-block regression analysis, predicting a seven-item relationship quality scale, the first block included six demographic variables. The second and third blocks included three survey items each of reported relationship triangles and boundary ambiguity in a woman’s interactions with her MIL. Results revealed that although the couple having children predicted worse relationship quality in the demographic block, that result was no longer significant once family triangle measures were entered. All three measures of boundary ambiguity were also significant. The three measures of boundary ambiguity eclipsed two of the three family triangles when entered in the third block, leaving only the daughter-in-law feeling comfortable going directly to the MIL about important issues still significant.


Sign in / Sign up

Export Citation Format

Share Document