Penerapan Metode Rational Unified Process pada Aplikasi Monitoring Periodic Service Alat Berat

2017 ◽  
Vol 1 (2) ◽  
pp. 1
Author(s):  
Putri Kusuma Wardani
Keyword(s):  
Data Processing ◽  
Customer Service ◽  
Human Error ◽  
Processing Time ◽  
System Development ◽  
General Information ◽  
Heavy Machinery ◽  
Unified Process ◽  
Monitoring Application

<p class="AbstractText">Product Support is one of the divisions in the company who deliver technical support to customers, especially in terms of after sales service. Commonly, the data obtained by the product support division at PT Hexindo Adiperkasa Tbk is still a general information concerning the units owned by the company. This data needs to be analyzed and then reprocessed using an application such as Excel spreadsheets to find out the periodic service of heavy machinery in each period, in order that the data processing time is relatively longer and allow for errors or human error. In addition, the data processing tends to be ineffective.</p><p class="AbstractText">This research aims to design a "Application Monitoring of Periodic Services Heavy Machinery" that can help companies monitor the periodic service of heavy machinery better by using the programming language PHP and MySQL as the database.</p><p class="AbstractText">The results of this research to build a monitoring application using the method of system development RUP (Rational Unified Process) to determine schedule of periodic service heavy machinery in order to processing the information would be more appropriate, effective, and efficiency can improve the quality of customer service.</p>

Pemanfaatan Sistem Informasi Terhadap Kinerja Pelayanan, Sirkulasi Buku Dan Pengolahan Arsip

2018 ◽  
Vol 4 (1) ◽  
pp. 87-96
Author(s):  
Yanni Suherman
Keyword(s):  
Information System ◽  
Data Processing ◽  
System Development ◽  
Processing System ◽  
Data Processing System ◽  
Data Archiving ◽  
Data Archives ◽  
Development Life Cycle ◽  
Search Data

Research conducted at the Office of Archives and Library of Padang Pariaman Regency aims to find out the data processing system library and data archiving. All data processing is done is still very manual by using the document in writing and there is also a stacking of archives on the service. By utilizing library information systems and archives that will be applied to the Office of Archives and Library of Padang Pariaman Regency can improve the quality of service that has not been optimal. This research was made by using System Development Life Cycle (SDLC) which is better known as waterfall method. The first step taken on this method is to go directly to the field by conducting interviews and discussions. This information system will be able to assist the work of officers in terms of data processing libraries and facilitate in search data archives by presenting reports more accurate, effective and efficient.

Towards the Integration of a Formal Object-Oriented Method and Relational Unified Process

2011 ◽  
pp. 101-133
Author(s):  
Jing Liu ◽  
Zhiming Lui ◽  
Xiaoshan Li ◽  
He Jifend ◽  
Yifeng Chen
Keyword(s):  
Formal Methods ◽  
Formal Method ◽  
System Development ◽  
Scale Up ◽  
Object Oriented ◽  
Use Case ◽  
Object Oriented Method ◽  
Unified Process ◽  
Sound Foundation

In this chapter, we study the use of a formal object-oriented method within Relational Unified Process (RUP). Our purposes are (a) to unify different views of UML models; (b) to enhance RUP and UML with a formal method to improve the quality of software; (c) to scale up the use of the formal method with the use-case driven, iterative and incremental aspects of RUP. Our overall aim is to establish a sound foundation of RUP and UML and scale up the use of formal methods in software-intensive system development.

Penerapan Metode IPA dan PGCV untuk Menganalisis Kualitas Layanan PT. Bank X berdasarkan Dimensi Servqual

Jurnal METRIS ◽  
2020 ◽  
Vol 21 (02) ◽  
pp. 92-102
Author(s):  
Rikko Howin ◽  
Wibawa Prasetya
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Data Processing ◽  
Customer Service ◽  
Quality Data ◽  
Fourth Quadrant ◽  
Validity And Reliability ◽  
The Third ◽  
Customer Services

The bank is an institution that usually keeps people's money and redistributes it, as well as providing other services. The quality of service at the bank is important in order to compete well in the banking industry. This study aims to determine customer satisfaction, priority improvements needed to increase customer satisfaction. The data processing of this research begins with the validity and reliability test of the questionnaire, then continues with data processing using the SERVQUAL, IPA, and PGCV methods. In the SERVQUAL method there are a total of 22 attributes, for the tangible dimension it has 9 attributes, then the reliability dimension has 2 attributes, Furthermore, the responsiveness dimension has 4 attributes, the assurance dimension has 3 attributes, and finally the empathy dimension has 4 attributes. The result of Service Quality data processing, as a whole has a gap minus value. The results are then processed by the IPA method and the results show that six attributes are in the first quadrant (priority recovery), three attributes are in the second quadrant, one attribute is in the third quadrant, twelve attributes are in the fourth quadrant. The results of data processing using the IPA method, then continued with data processing using the PGCV method, and the results show that there are six attributes listed in the order of priority, with the highest PGCV score statement, namely the item "tellers and customers". Service has a sufficient number. Then followed by adding some divider walls, equity in bank services, in customer services speed, improvement at queue information, adding some chairs. So, to increase and maintain the bank service quality, the problems must be fixed immediately based on the priority rank results like adding some divider wall, increase the number of teller and customer service, adding some chair, improving equity in bank services, improving the customer service speed in serving customers

scholarly journals ON APPROACH FOR THE IMPLEMENTATION OF DATA MINING TO BUSINESS PROCESS OPTIMISATION IN COMMERCIAL COMPANIES

2013 ◽  
Vol 19 (2) ◽  
pp. 237-256 ◽  
Author(s):  
Aleksander Pick ◽  
Olegas Vasilecas ◽  
Diana Kalibatienė ◽  
Rok Rupnik
Keyword(s):  
Data Mining ◽  
Customer Service ◽  
Business Process ◽  
Human Error ◽  
Business Processes ◽  
Process Optimisation ◽  
Suggested Approach ◽  
Business Process Intelligence ◽  
Manual Adjustment

Nowadays, organisations aim to automate their business processes to improve operational efficiency, reduce costs, improve the quality of customer service and reduce the probability of human error. Business process intelligence aims to apply data warehousing, data analysis and data mining techniques to process execution data, thus enabling the analysis, interpretation, and optimisation of business processes. Data mining approaches are especially effective in helping us to extract insights into customer behaviour, habits, potential needs and desires, credit associated risks, fraudulent transactions and etc. However, the integration of data mining into business processes still requires a lot of coordination and manual adjustment. This paper aims at reducing this effort by reusing successful data mining solutions. We propose an approach for implementation of data mining into a business process. The confirmation of the suggested approach is based on the results achieved in eight commercial companies, covering different industries, such as telecommunications, banking and retail.

scholarly journals Sistem Informasi Pengarsipan Instrumen Akreditasi Perguruan Tinggi

2019 ◽  
Vol 3 (1) ◽  
pp. 152
Author(s):  
Bayu Febriadi ◽  
Fana Wiza ◽  
Pandu Pratama Putra
Keyword(s):  
Data Processing ◽  
System Development ◽  
Academic Community ◽  
Problem Analysis ◽  
Evaluation Plan ◽  
National Accreditation ◽  
Self Evaluation ◽  
Analysis Phase ◽  
Study Programs

At Lancang Kuning University, there were no facilities that could be used in the preparation of university accreditation instruments, while the need for accreditation data was greatly needed by the academics of the yellowish university in the preparation of accreditation instruments for universities and study programs so that they were still having difficulty filing and presenting form data information, plans strategic and operational and self-evaluation plan along with the documents needed during the visitation activity by the assessor of the National Accreditation Board of Higher Education (BAN-PT). With the use of information technology in the application of computerized based applications for filing and presenting accreditation data needs, it is expected to help the academic community more quickly and precisely in the data processing instrument for accreditation. It is expected that with the development of archiving applications and the presentation of accreditation instruments with the completion of the System Development Lyfe Cycle (SDLC) method in the problem analysis phase, the applications built can improve the quality of accreditation instruments in data processing that are well integrated and can be utilized at any time by the community the Lancang Kuning university.

scholarly journals Pengembangan Sistem Informasi Penjualan Jasa pada Bengkel Xyz

2014 ◽  
Vol 5 (2) ◽  
pp. 736
Author(s):  
Sugiarto Hartono
Keyword(s):  
System Development ◽  
Business Operations ◽  
Development Methodology ◽  
Long Time ◽  
Unified Process ◽  
Process Methodology ◽  
Object Oriented Approach ◽  
The Cost ◽  
A Company

Information technology continues to evolve. For example in education, long time ago, people learned using stones. Advances in science and technology bring the community continue to improve the quality of life including technology itself. Bengkel XYZ is a company that sales service to customer especially in motorcycle reparation. The company is still using a file-based system. System development methodology used in this research is the Unified Process methodology using Object-Oriented approach. This research will result in a system design and application of sales system that can be used by the company to run day-to-day business operations, especially for the sales business process. By the design of information systems and the application of the sales system will integrate all data using centralized database, so that data redundancy can be reduced and the cost-effectiveness can be achieved.

Tingkat Kepuasan Nasabah Pada Bank Syariah Mandiri Cabang Bogor

2019 ◽  
Vol 4 (2) ◽  
pp. 34
Author(s):  
Priyo Wismantoro ◽  
Fika Dwiyanti
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Competitive Advantage ◽  
Customer Service ◽  
General Level ◽  
Customer Focus ◽  
Quality Improvements ◽  
Level Of Satisfaction

Business banking is a service business based on principles of trust and t5he customer is a major asset. Under conditions of business competition among banks strict bank that has resulted in only a competitive advantage (compatative advantage as well as a competitive advantage) who can reach the highest position in the eyes of cusmers or the public. Competitive advantage can be obtained from the quality of customer servicr, so the focus on customers (customer focus), responsive to the development of customer desires and continuously innovate is an acitivity that can be done to anticipate the cimpetitive conditions. In this case, the bank should always evaluate the quality of service given to customers and is reflected in the level of customer satisfaction obtained. Rate the quality of service branch of bank syariah mandiri bogor whole is still under service, because it still was below expectations, this is evident also that the general level of service is still not meeting customer expectations, because the level of hope (expectation0 the customer is generally higher than the level of performance (perfromance) or perception(perception)customer.        Empathy dimension of service quality dimensions are most critical or have any impact on the most powerful influence on the level of satisfaction. In this case, the willingness og bank syariah mandiri branch bogor provide individual attention in serving its clients is crucial. Empathy dimension attributes inclide individual attention, operational time , personal attention, giving interests, and understand the needs. These attributes is the main priority of service quality improvements are intensive and comprehensive.           Customer service strategy to be implemented by the management of bank syariah mandiri in perspective five dimensioris of service quality(tangibles, realiability,responsiveness, assurance and empathy) looks not optimal. In an effort to provide the best service (service excellence) and focus to the customer(customer focus), then the customer satisfaction can be obatained with significantly improved and the improvement of quality of serivice aspects and impticalions of the strategy need to be consldered

Development and Application of Quality Control System for Highway Subgrade Construction

2019 ◽  
Vol 2 (5) ◽  
Author(s):  
Tong Wang
Keyword(s):  
Quality Control ◽  
Real Time ◽  
Detection Method ◽  
System Development ◽  
Effective Control ◽  
Construction Process ◽  
Development Mode ◽  
The Road ◽  
Whole Process

The compaction quality of the subgrade is directly related to the service life of the road. Effective control of the subgrade construction process is the key to ensuring the compaction quality of the subgrade. Therefore, real-time, comprehensive, rapid and accurate prediction of construction compaction quality through informatization detection method is an important guarantee for speeding up construction progress and ensuring subgrade compaction quality. Based on the function of the system, this paper puts forward the principle of system development and the development mode used in system development, and displays the development system in real-time to achieve the whole process control of subgrade construction quality.

INFLUENCE OF FORCED CONVECTION IN LIQUID INSIDE THE TIN ON DURATION OF STERILIZATION IN THE COURSE OF FISH PROCESSING

2017 ◽  
pp. 137-144
Author(s):  
Gennadiy Valentinovich Alexeev ◽  
Elena Igorevna Verboloz
Keyword(s):  
High Temperature ◽  
Liquid Phase ◽  
Forced Convection ◽  
Thermal Process ◽  
Processing Time ◽  
Fish Processing ◽  
Study Results ◽  
Equipment Modernization ◽  
Bottom To Top

The article focuses on the process of intensive mixing of liquid phase in the tin during high-temperature sterilization, i.e. sterilization when temperature of the heat carrier reaches 150-160°C. It has been stated that for intensification of the thermal process during sterilization of tinned fish with liquid filling it is preferable to turn a tin from bottom to top. This operation helps to increase the driving power of the process and to shorten warming time. Besides, high-temperature sterilization carried out according to experimental modes, where the number of tin turnovers is calculated, greatly shortens processing time and improves quality of the product. In this case there is no superheating, all tins are evenly heated. The study results will contribute to equipment modernization and to preserving valuable food qualities.

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