scholarly journals PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN MAHASISWA PROGRAM PASCASARJANA MAGISTER MANAJEMEN STIE ABI SURABAYA

2016 ◽  
Vol 1 (2) ◽  
pp. 121
Author(s):  
Sujadi Kusdiyantoro
Keyword(s):  
Student Satisfaction ◽  
Graduate Program ◽  
Partial Evaluation ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Total Sample ◽  
Program Management ◽  
Quality Of Services ◽  
Dominant Influence

This research do the analysis afterwards several factors that can affect satisfaction students graduate program management abi magister stie surabaya .Research objectives of research is to be accomplished: (1) to know the quality of services the influence of factors which consists of physical proof (tangible), keterandalan (reliability), responsiveness (responsiveness), and guarantee (assurance) and simultaneous partial evaluation as well as the most dominant against satisfaction students graduate program management abi magister stie surabaya .The population in this research was all students graduate program management abi magister stie surabaya as many as 145 people.The size of the sample determined as many as 100 percent of the population the size of the total sample so that in this research was as many as 145 people out by a total of sampling technique or the sampling method of saturated .To research is used model double linear regression analysis . Conclusion in this research is as follows: (1) factors the quality of services which consists of physical proof (tangible), keterandalan (reliability), responsiveness (responsiveness), and guarantee (assurance) in unison have leverage significantly to satisfaction students graduate program management abi magister STIE Surabaya, (2) all the factors the quality of services which consists of physical proof (tangible), reliability, responsiveness (responsiveness), and guarantee (assurance) partial evaluation that are meaningful satisfaction have leverage against students graduate program management abi magister stie surabaya, (3) factors that have a dominant influence on student satisfaction graduate program management abi magister stie surabaya is the guarantee (assurance).

scholarly journals Pengaruh Faktor-Faktor Pembentuk Loyalitas Mahasiswa Universitas Terbuka

2016 ◽  
Vol 6 (3) ◽  
pp. 225
Author(s):  
Devi Ayuni ◽  
Andy Mulyana
Keyword(s):  
Student Satisfaction ◽  
Structural Equation ◽  
Graduate Program ◽  
Sampling Technique ◽  
Learning System ◽  
Equation Modeling ◽  
Quality Of Services ◽  
Registration Period ◽  
E Learning

<p><em>Currently the learning system based on Information and Communication Technology (ICT) has been growing. The Open University (UT)</em><em> </em><em>has been using e-learning in the provision of learning support services. Online tutorials (Tuton) is one form of e-learning provided UT. Since the registration period of 2013.1-2014.2, the number of courses offered in Tuton increased by 11% and participants also increased by 52%. Although Tuton has been growing rapidly, the total number of students has declined from the registration period of 2013.1 to 2015.1. Such a decrease can be justified as an indicator of lack of loyalty or retention of students. The main objective of this study is to test the relationship between the antecedents of loyalty, service quality, commitment, satisfaction, and reputation. The study population comes from four faculties and one graduate program. Nonprobability method of sampling with judgmental sampling technique is used in this study. The minimum required sample size is 200 respondents. Survey data collection is conducted by inviting respondents by email to fill out a questionnaire online in google site. Then the data were analyzed both descriptively and quantitatively using descriptive analysis and Structural Equation Modeling (SEM). Results of hypothesis testing showed that 6 of 7 hypothesis were accepted with significant results. These sixth hypothesis are1) the influence of the quality of services to satisfaction; 2) the effect of the reputation on the quality of services; 3) the effect of commitment to student satisfaction; 4) the effect of satisfaction on reputation; 5) the effect of satisfaction on loyalty; and 6) the effect of reputation on loyalty. As for the rejected hypothesis is the effect of reputation on commitment.</em></p><p><em>Keywords</em><em> </em><em>: loyalty, quality of service, commitment, satisfaction, reputation</em></p>

scholarly journals PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN (Studi Pada Hotel Timor Megah Kota SoE, TTS)

2020 ◽  
Vol 10 (3) ◽  
pp. 375-393
Author(s):  
Donar W Selan ◽  
Juita L D Bessie
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Sampling Technique ◽  
Total Sample ◽  
Coefficient Of Determination ◽  
Quality Of Services ◽  
Literature Study ◽  
Independent Variable ◽  
Mathematical Equations

More and more manufacturers are involved in meeting the needs and desires of customers, causing each company to set orientation to customer satisfaction as the main goal. There is a tendency that customer satisfaction or dissatisfaction can be influenced by the quality of services provided by the company. This research was conducted at the Timor Megah Hotel Kota SoE, TTS Regency. The purpose of this study is to determine the effect of service quality that can be measured by several dimensions, including: tangibles, responsiveness, reliability, assurance, and empathy on customer satisfaction Timor Megah Hotel. The independent variable (X) of this study is the dimension of service quality consisting of tangibles (X1), responsiveness (X2), reliability (X3), assurance (X4), and empathy (X5). While the dependent variable (Y) of this study is customer satisfaction. The sampling technique used is the Accidental Sampling technique, with a total sample of 99 people with the criteria of having stayed more than twice and staying period for 4 years (2015-2018). Data collection techniques used were interviews, questionnaires and literature study. After the data is collected, the data is then analyzed using descriptive techniques and multiple linear regression. From the analysis it is known that tangibles, responsiveness, reliability, assurance and empathy simultaneously and partially have a significant effect on customer satisfaction. From the results of the analysis can also be made mathematical equations: Y = 3,568 + 0,150X1 + 0,245X2 + 0,209X3 + 0,192X4 + 0,362X5. The coefficient of determination obtained shows that 87.2% of the level of customer satisfaction is influenced by tangibles, responsiveness, reliability, assurance and empathy.   Keywords: Tangibles, Responsiveness, Reliability, Assurance, Empathy and Customer Satisfaction.

scholarly journals Pengaruh Kompetensi Pegawai terhadap Kualitas Pelayanan Administrasi Terpadu Kecamatan (Paten) di Kecamatan Kuranji Kota Padang

2018 ◽  
Vol 1 (2) ◽  
pp. 98
Author(s):  
Najmi Rahmadhani
Keyword(s):  
Quality Of Service ◽  
Regression Analysis ◽  
Data Analysis ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Quality Of Services ◽  
Simple Linear Regression ◽  
The Public ◽  
Total Influence

This study was motivated by various problems of dissatisfaction felt by the society to the less qualified service from employees in the public sector. This study aims to determine whether the competence of employees influence the quality of services in the District Integrated Administration Services (PATEN) in Kuranji Subdistrict, Padang City. This is a quantitative study. The population in this study consisted of 96,098 people with the sample of 398 respondents. The sampling technique used in this study was proportional sampling technique. The data of this study were analyzed with simple linear regression analysis. The result of data analysis showed that the competence of employees had a positive and significant influence on the quality of PATENT service in Kuranji Subdistrict, Padang City with total influence of 53.7%. This showed that the higher the competence of the employees would be the higher the quality of service PATENT in the Kuranji Subdistrict.

scholarly journals DETERMINAN AKUNTABILITAS KINERJA PEMERINTAH DI KABUPATEN LOMBOK BARAT

2018 ◽  
Vol 2 (2) ◽  
pp. 271-290
Author(s):  
Andi Permana Putra ◽  
Akram Akram ◽  
Hermanto Hermanto
Keyword(s):  
Local Government ◽  
Internal Control ◽  
Financial Management ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Total Sample ◽  
Multiple Linear Regression Analysis ◽  
Primary Data ◽  
Finance Management

The purpose of this study is to analyze and prove the factors that affect the accountability of government performance in financial management, especially in West Lombok regency. Issues of accountability are phenomena and have always been the spotlight in the community, especially the low quality of government agencies' performance in managing local finances that often have an impact on the abuse of authority. Factors that degrade the quality of accountability to the local government is the lack of budget targeting and reporting. Besides it is still less than optimal implementation of performance-based budgeting and internal controls over financial management. This research is an explanatory research. The data in this study are primary data collected using questionnaires. The total sample is 87 regional finance management officials determined using disproportional stratified random sampling technique. Data analysis used in this research is multiple linear regression analysis. This study proves that the implementation of performance-based budgeting, internal control, clarity of budget targets and reporting have a positive effect on the performance accountability of local government financial management.

scholarly journals ANALISIS PENGARUH CUSTOMER FOCUSED SERVICE TERHADAP MINAT NASABAH PADA PRODUK BERJANGKA

2018 ◽  
Vol 3 (1) ◽  
pp. 97-140
Author(s):  
Elgita Arum Dwiyanti ◽  
Siti Nur Azizah
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Customer Service ◽  
Descriptive Analysis ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Total Sample ◽  
Partial Result

Customer focused service is a strategy implemented by the company in order to serve customers as well as possible. The shape of this strategy measured by the quality of service provided by the company to customers. The factors that determine the level of success and quality of the company is the ability of the company in providing services to customers. This study was conducted to determine the effect of service quality on customer interest in product futures at Bank Muamalat Indonesia KCU Pondok Indah. The independent variable in this research is service quality which consist of tangible, reliability, responsiveness, assurance, empathy and compliance, while the dependent variable is customer interest. The sampling technique using simple random sampling. Data collection using questionnaires with a total sample of 70 respondents who visited customer service at Bank Muamalat Indonesia KCU Pondok Indah. Data analysis used descriptive analysis and multiple linear regression analysis. The results of this study indicate that simultaneously the quality of service has a significant effect on customer interest in the futures product at Bank Muamalat Idonesia KCU Pondok Indah. Partial result shows that variable of reliability, responsiveness, empathy and compliance have significant influence to interest, while tangible and assurance variable have no significant effect to customer interest in product of futures at Bank Muamalat Idonesia KCU Pondok Indah.Keyword: Customer focused service, service quality, customer interest, product fitures

scholarly journals Analisis Tingkat Kepuasan Mahasiswa terhadap Kualitas Pelayanan Universitas Muhammadiyah Tasikmalaya

2019 ◽  
Vol 1 (3) ◽  
pp. 158-165
Author(s):  
Endah Nur Mahmudah ◽  
Rissa Nuryuniarti
Keyword(s):  
Student Satisfaction ◽  
Communication Technology ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Coefficient Of Determination ◽  
Data Collection Tool ◽  
Information And Communication ◽  
Efficient Data

This study aims to determine the level of student satisfaction with the quality of service at Muhammadiyah University of Tasikmalaya by looking for service dimensions that affect student satisfaction. The method used is multiple linear regression analysis using total sampling technique, namely the entire population is the object of research. The population in this study were all 4th semester UMTAS students.  The process of collecting data applies ICT (information and communication technology). In this case the distribution and filling out of the questionnaire utilizes Googleform, which is a very easy and efficient data collection tool from Google. The researcher only informs the address of the shortlink that has been made, namely bit.ly/2WZtLr7 to the respondent, and the respondent can access the link from their respective Android cellphones. The results of the study show that simultaneously the five variables have a positive and significant effect on student satisfaction, with a coefficient of determination (R2) of 0.868. That is the five independent variables effect the student satisfaction variable by 86.8% while the rest (13.2%) is influenced by other variables not examined in this study.

scholarly journals ANALISA PENGARUH KUALITAS SINKAD DAN LAYANAN TERHADAP KEPUASAN MAHASISWA LEMBAGA PENDIDIKAN WEARNES EDUCATION CENTER MALANG

2019 ◽  
Vol 13 (2) ◽  
pp. 89-100
Author(s):  
Yuniar Fitriyani ◽  
Fathorrahman Fathorrahman ◽  
Theresia Pradiani
Keyword(s):  
Student Satisfaction ◽  
Information Quality ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
System Quality ◽  
Quality Of Information ◽  
Academic Service Quality ◽  
Academic Services

This research intends to analyze student satisfaction that is influenced by the quality of information and the SINKAD system, academic and non-academic services where the research was conducted at the Malang Wearnes Education Center Education Institute. This research used a probability sampling approach with purposive sampling “sampling technique”. The research instrument used questionnaires.The research data is processed quantitatively with multiple linear regression analysis techniques using SPSS 25.0. Results of the research are supported by qualitative data used to strengthen the results of the research. The results of this research showed that: (1) The relevance of the information presented by SINKAD has an influence on student satisfaction at Wearnes Education Center Malang (2) the quality of the SINKAD system does not have an influence on student satisfaction at Wearnes Education Center Malang (3) Reliability of academic services has an influence on student satisfaction at Wearnes Education Center Malang (4) Reliability of non-academic services has an influence on student satisfaction in Wearnes Education Center Malang (5) Information quality of SINKAD, quality of SINKAD system, quality of academic services and non-academic service quality together have an influence on satisfaction college student.

scholarly journals Service Quality and Consumer’s Trust Using PT. JNE Gorontalo Branch

2019 ◽  
Vol 4 (1) ◽  
pp. 103-111
Author(s):  
Hapsawati Taan
Keyword(s):  
Service Quality ◽  
Sampling Method ◽  
Sampling Technique ◽  
Total Sample ◽  
Quality Of Services ◽  
Consumer Decisions ◽  
Analysis Techniques ◽  
Statistical Program ◽  
Simultaneous Influence

Increasing quality of services increasingly gets the attention of companies to increase supply to consumers. The purpose of this study is to find out and analyze: 1) Effect of service quality on consumer decisions, 2) Effect of trust in consumer decisions, 3) Effect of service quality and trust simultaneously on consumer decisions. The sampling method uses non-probability sampling with the accidential sampling technique with a total sample of 96 people. The unit of analysis is consumers who use the services of PT. Gorontalo Branch JNE. Data collection is done through observation and questionnaires. Data were analyzed quantitatively by using multiple regression analysis techniques with SPSS 21 statistical program. The results showed that trust had a significant effect on consumer decisions. Service quality and trust have a simultaneous influence on consumer decisions. The interesting finding from the results of this study is that service quality has no significant effect on consumer decisions. This shows that the quality of service is good, not necessarily consumers decide to use these services. Suggestions / recommendations, the need for companies to improve tangible and assurance indicators related to the availability of facilities and infrastructure in service and attention to guarantees for consumer goods.

scholarly journals ANALISIS PENGARUH KUALITAS PELAYANAN SUB BAGIAN AKADEMIK TERHADAP KEPUASAN MAHASISWA DI FAKULTAS KEDOKTERAN UNIVERSITAS DIPONEGORO SEMARANG

Solusi ◽  
2021 ◽  
Vol 19 (2) ◽  
Author(s):  
Dian Triyani ◽  
Dyah ayu Belawanti Sarbina ◽  
Lulus Prapti N.S.S
Keyword(s):  
Student Satisfaction ◽  
Random Sampling ◽  
Sampling Method ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Stratified Random Sampling ◽  
Analysis Tool ◽  
Independent Variables

<p><em>This study aims to determine the quality of academic service on student satisfaction. The object of this research at the Faculty of Medicine, Diponegoro University. The independent variables in this study are tangibles, responsiveness, reliability, empathy and assurance. The dependent variable in this study is student satisfaction at the Faculty of Medicine at Diponegoro University.</em></p><p><em>The population in this research is 4522 active students with a sample of 97 students. The method used in this research is a probability sampling method with proportional stratified random sampling technique. This research uses Multiple Linear Regression Analysis tool.</em></p><p><em>The results showed that the tangibles, responsiveness, reliability and empathy partially has a positive and significant effect on student satisfaction. Assurance variable doesn’t have effect on student satisfaction at the Faculty of Medicine, University Diponegoro.</em></p>

scholarly journals Impact of Quality of Online Education on Student’s Satisfaction Level: A Study during Pandemic

2021 ◽  
Vol 2 (2) ◽  
pp. 170-178
Author(s):  
Dr Fatima Khurram Bukhari ◽  
Dr Samar Fahd ◽  
Sabiha Iqbal ◽  
Waqas Channar
Keyword(s):  
Online Education ◽  
Student Satisfaction ◽  
Sampling Technique ◽  
Total Sample ◽  
Satisfaction Level ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Bivariate Correlation ◽  
The Impact

This study was conducted to check the impact of quality of online education during a worldwide pandemic on satisfaction level of students. The total sample size of this study was 212. Through the use of purposive sampling technique, the participants were chosen from different departments of The Islamia University of Bahawalpur. Cross-sectional survey research design is included in the present study. Students’ Perceptions of E-learning Questionnaire and Student Satisfaction with Online Learning were the two questionnaires used for collecting data. Using descriptive statistics, t-test, ANOVA, Bivariate Correlation, and Regression Analysis, the results were examined. Online education was significantly negatively associated with student satisfaction, indicated the findings of this analysis. The sample of the study was restricted to students only. Further, in order to broad the scope of the study it is suggested to expand the present research on other universities students from all over Punjab.

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