Knowledge Management and Improvement in Library Services at Fourah Bay College Library: a Statistical Approach
Abstract The purpose of the paper is to statistically examine the way knowledge management is done at Fourah Bay College in the improvement of library services with the aims of identifying the types of knowledge managed, facilities, equipment, and supplies; policies used to manage the knowledge; knowledge management acquisition skills; relevancy and challenges to managing knowledge at FBC library. The study was informed by the triangulation of the Staff and knowledge Continuum Theories which tend to fill the gap of Robertson and Brun(2021) who considered computer as explicit knowledge. But that gap was filled to indicate knowledge resided in computer as an implicit knowledge in this research. Data used for analysis were drawn from thirty-three(33) participants from six section with the use of questionnaires, personal interview and personal observations. A total of 33 questionnaires were returned in their complete forms and used for the analysis. Both descriptive and inferential statistics were performed by using SPSS version(16.0) to ascertain the relevance of managing knowledge at FBC library in enhancing efficient and effective service delivery. For inferential statistics both ANOVA and Chi-square hypothesis testing were used to test the variables. The key findings of the research revealed that FBC manages the different types of knowledge but the policies governing the management of knowledge are not popularized to staff to understand about the relevance of the management of knowledge at FBC library. For the ANOVA hypothesis testing, it revealed that the mean of the variables are not statistically different while the chi-square revealed that there is a statistical variance between the means of the variables. However, provision is made for further research to be done in order to complement this current research.