scholarly journals Penerapan sistem standar mutu ISO 9001 2008 pada sekolah menengah kejuruan

2018 ◽  
Vol 6 (1) ◽  
pp. 1
Author(s):  
M. Murniati ◽  
Nasir Usman ◽  
M. Husen ◽  
Ulfah Irani
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Mixed Method ◽  
International Standards ◽  
Iso 9001 ◽  
Quality Data ◽  
Vocational Schools ◽  
Mixed Method Research ◽  
Total Quality ◽  
Design Quality

Penelitian ini bertujuan untuk mendeskripsikan profil, implementasi, dan evaluasi sistem manajemen mutu pada SMK di Propinsi Aceh. Penelitian ini merupakan penelitian deskriptif kualitatif kuantitatif (mixed method). Data dikumpulkan melalui interview, observasi, dan studi dokumentasi yang kemudian dianalisis menggunakan EFAS, IFAS, dan SPACE Matriks. Adapun Sekolah Menengah Kejuruan yang dilibatkan dalam penelitian ini terdiri atas 3 (tiga belas) SMK yang tersebar di wilayah Propinsi Aceh yang dipilih secara purposive sampling.Hasil penelitian menunjukkan bahwa profil sistem manajemen mutu SMK di Propinsi Aceh dinyatakan melalui pernyataan visi, misi, tujuan, kebijakan, kerja sama dengan dunia usaha dan industri, dan unit produksi sekolah.Sekolah merujuk pada standar mutu ISO 9001 2008 dan Akreditas Nasional. Implementasi manajemen mutu tercermin melalui komitmen pimpinan puncak manajemen, peran tim pengembang sekolah, penyelenggaraan program, strategi, dan pelatihan, keterlibatan karyawan, perbaikan terus menerus, penerapan standar kualitas, komunikasi, serta kepuasan pelanggan. Evaluasi dilakukan secara terus menerus melalui audit internal dan eksternal sekolah, evaluasi diri sekolah dan instrumen pengawas.Kata kunci: manajemen mutu, sekolah menengah  kejuruan THE IMPLEMENTATION OF INTERNATIONAL STANDARDS ORGANIZATION 9001 2008 SYSTEM IN VOCATIONAL SCHOOLSAbstractThis study aims to describe and analyze the profile, implementation, and evaluation of Total Quality Management (TQM) at Vocational Schools (SMK) in Aceh, Indonesia. The study was descriptive qualitative-quantitative (mixed method research). Data was collected through observations, interviews, and documentary study, and analyzed through IFAS, EFAS, and SPACE matrix. The results showed that the schools’ profiles comprising their visions, missions, school resources, policies, the cooperation with the world of work, and schools’ production units. TQM implementation was executed through top-management leadership, management commitment, the role of quality department, training and education, employee involvement, continuous improvement, supplier partnership, product/service design, quality policies, quality data and reporting, communication to improve quality, and customer satisfaction orientation and employee relations. The evaluation was conducted continuously by involving the internal and external auditors, the schools’ self-evaluation and the supervisors’ instruments. Keywords: total quality management, vocational schools

scholarly journals DIFFERENCES AND SIMILARITES BETWEEN TOTAL QUALITY MANAGEMENT, ISO 9001, LEAN PRODUCTION, AND SIX SIGMA

2018 ◽  
Vol 46 (1) ◽  
pp. 17-20 ◽  
Author(s):  
Mihalj Bakator ◽  
Slađana Borić ◽  
Nikola Petrović
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Six Sigma ◽  
Quality Management System ◽  
Lean Production ◽  
International Standards ◽  
Iso 9001 ◽  
Management Approach ◽  
Successful Implementation ◽  
Total Quality

Abstract: Total quality management is a management approach with the goal to achieve customer satisfactionthrough product, service, and organizational culture improvement. ISO 9000 is a set of international standards thatis developed for achieving an effective quality management system in order to satisfy customer needs. The concept oflean production is described as a systematic approach to reduce the number of defect products, and reduce the sizeof the warehouse, without lowering productivity. Six sigma includes tools, and techniques for improving processesregarding quality, and reducing the number of defect products. In this paper the differences, and similarities of totalquality management, ISO 9001, lean production, and six sigma, will be investigated. The paper presents the criteriafor successful implementation, and use of the mentioned concepts in various companies. The amount of risk thateach concept brings is also evaluated. The goal of the paper is an analytic approach, and a concise description ofquality management systems, and business performance imrpovement.

Examining the relationship between soft total quality management (TQM) aspects and employees' job satisfaction in “ISO 9001” Sudanese oil companies

2020 ◽  
Vol 33 (1) ◽  
pp. 95-124 ◽  
Author(s):  
Abuaraki Osman Ahmed ◽  
Abdalla Abdelrahim Idris
Keyword(s):  
Job Satisfaction ◽  
Quality Management ◽  
Total Quality Management ◽  
Positive Association ◽  
Employee Empowerment ◽  
Iso 9001 ◽  
Total Quality ◽  
Content Type ◽  
Oil Companies ◽  
The Relationship

PurposeSoft total quality management (TQM) aspects are the facets of TQM that mainly concern with the management of human resource in a way to achieve the results of employees' job satisfaction. Based on this approach, the objective of this research is to examine the relationship between the most popular five soft TQM aspects and employees' job satisfaction in “ISO 9001” certified Sudanese oil companies.Design/methodology/approachData were collected through questionnaires from employees across a total of five Sudanese oil companies owned by the government, and adopting an ISO-9001 quality program. The total population of the study consists of 1,505 permanent employees, while the sample size was 253 employees, determined by adopting a stratified random sampling technique. The multiple regression model was adopted for data analysis.FindingsThe results showed that the construct of soft TQM aspects including “top management commitment”, “employee empowerment”, “teamwork”, “training and education” and “employee involvement” explain 74% in the variance of employees' job satisfaction. Results showed positive association between soft TQM aspects and employees' job satisfaction at the 5% significance level. It was also found that each individual variable of the five soft TQM aspects has a significant positive association with employees' job satisfaction. Meanwhile, the results indicated that the most important soft TQM aspect in explaining the variability of employees' job satisfaction was the “employee empowerment” with the highest correlation coefficient (β) of (0.189).Practical implicationsThe study recommends that in order to achieve their primary goal of employees' satisfaction, HR practitioners within organizations adopting total quality programs should align their practice in such a way to enhance soft aspects of TQM. Policy makers and top management in order to gain long-term infrastructural benefits obtained from employees' job satisfaction should show a visible support to TQM programs and allocate necessary resources to train their staff in the quality management system that enhance their empowerment and involvement. The study also recommends that since soft aspects of TQM raise their job satisfaction, employees should support and conform to quality management systems within their organizations.Originality/valueThe paper focuses on soft TQM aspects’ practical implementation. The findings make a significant contribution by using ISO-certified governmental Sudanese oil companies and tested the hypothesized model entails the impact of soft TQM implementation and employees' job satisfaction.

Total productive maintenance, total quality management and operational performance

2016 ◽  
Vol 22 (4) ◽  
pp. 353-377 ◽  
Author(s):  
Sachin Modgil ◽  
Sanjay Sharma
Keyword(s):  
Quality Management ◽  
Pharmaceutical Industry ◽  
Total Quality Management ◽  
Product Innovation ◽  
Operational Performance ◽  
Quality Data ◽  
Total Quality ◽  
Total Productive Maintenance ◽  
Content Type ◽  
Plant Level

Purpose The purpose of this paper is to investigate the impact of total productive maintenance (TPM) and total quality management (TQM) practices on operational performance and their inter-relationship. Design/methodology/approach The present study includes three main constructs, namely, TPM, TQM and operational performance of pharmaceutical industry. Under TPM, four constructs, namely, disciplined maintenance, information tracking, housekeeping and operator involvement has been considered with the help of literature. In TQM, four constructs, namely, quality data and reporting, product innovation, research and development (R&D) management and technology management has been considered. Out of 410 Indian pharmaceutical plants contacted for survey, 254 responses have been used in the study for analysis. The factor analysis, path model and structural equation modeling has been used to analyze the proposed framework. The results for alternate models has been studied, interpreted and reported. Finally the direct and indirect effect of TPM and TQM on operational performance has been tested and checked for proving and disproving the hypotheses. Findings TPM practices have a significant impact on plant-level operational performance. When TPM and TQM practices are coming together to achieve operational performance, then TPM is having strong influence on operational performance. TQM is having significant support from TPM to achieve operational performance. TPM impact TQM and TQM in turn helps to achieve operational performance. TPM practices impact significantly R&D, product innovation and technology management, whereas quality data and reporting is the least contributor toward TQM. This may help industry to understand implications of implementation of TPM and TQM to achieve plant-level operational performance. TPM will help to reduce the cost of quality in terms of reduced scrap and less defective products. Practical implications The present study provides the useful insights to practicing managers. In literature it has been mentioned that TQM helps in TPM implementation. In practice TPM plays a great role to achieve quality in processes and therefore in products. In turn quality products, with reduced work in process inventory, less defective products and reduced scrap helps to achieve the operational performance at plant level. TPM practices will help the organization to improve the pace of product innovation and improvement in productivity, which is critical to pharmaceutical industry. The continuous monitoring of TPM practices can help organizations to run day to day operations and maintenance requirement of each machine over a specified period of time. Originality/value The present study diagnoses the inter-dimensional linkage between TPM, TQM and operational performance. The pharmaceutical industry is complex system of advance equipment’s and processes. After human resources, the health of machines/equipment’s describe the strength of an organization. The machines require the regular maintenance to produce the products with desired specifications. The specifications in medicines and very tight, which can be achieved only if machines/testing equipment’s are updated and maintained regularly. The TPM practices will helps the plants to achieve the operational performance by having quality in processes.

scholarly journals TOTAL QUALITY ZERO WASTE MANAGEMENT SYSTEM

2019 ◽  
Vol 8 (7) ◽  
Author(s):  
Jan Vincent S Saracanlao ◽  
Lorejo Juliet E ◽  
Evangelista Linden L ◽  
Lim Love C ◽  
Naelga Sofia C
Keyword(s):  
Quality Management ◽  
Waste Management ◽  
Total Quality Management ◽  
Solid Waste ◽  
Management System ◽  
Waste Treatment ◽  
Iso 9001 ◽  
Total Quality ◽  
Zero Waste ◽  
Waste Management System

Framed by Total Quality Management Principles derived from the ISO 9001:2000 standard, The Total Quality Zero Waste Management System is macro research managing (4) four micro researches using Principle of Total Quality Management. The entire researches sought to address the solid waste in Misamis Oriental General Comprehensive High School. The system begins with (Lorejo et al) entitled Micro-Segregation System: Redesigning Traditional Garbage Bins for Specificity, Purpose and Functionality. It aimed to restructure the traditional paradigm of waste segregation bins and its design. The next phase was on micro waste processing system. Each bins and type of waste were distributed to different solid waste processing facilities. The paper type (paper and paper cups) is framed by the research of (Permites et al) entitled Paper Type Waste Treatment Facility: Processing Paper Type Waste in MOGCHS to other Potential Outcomes. Similar to this is the study of (Lim et al) Leaves and Perishable Waste Treatment Facility: Processing leaves and Perishable Waste in MOGCHS for Composting Organic Fertilizer. Another researches from (Ranalan et al) entitled Endothermic Construction material made from recycled plastic bottles fused with ethylene Glycol. These sub researches are managed by this main research Total Quality Zero Waste Management System. The study sought to answer the following questions 1.What is the evaluation of degree of application of each Total Quality Management Principles derived from the ISO 9001:2000 standard in the project management of the Total Quality Zero Waste Management System 2. What is the evaluation of the sub researchers toward the head researchers application and use of Total Quality Management Principles derived from the ISO 9001:2000 standard. The study found out that the principles in Total Quality Management was an effective management model as used in project management and delivery.  Specifically, the researches met and tried to go beyond the standard set by Local Ordinance No. 13130-2016 is in line with Section 166 of Republic Act 9003, the Ecological Solid Waste Management Act of 2000.  Leadership demands were carried out through weekly meeting. During these times purpose, direction and other content that needs to be communicated were delivered. Students and teachers were involved in the project. They were also oriented on the project and how they can participate and make contribution for the success of the project.  PDCA (PLAN, DO, CHECK and ACT) tool kit was used in the study. Total Quality Zero Waste Management System follows a system approach. Each different research is a part of the whole which is this research. Each research is i ndependent from other research, however there is a consequential connection between each research to the other. The results of the research of each researcher influence the other research. Total Quality Zero Waste Management System has a bottom up feedback/evaluation mechanism. This research and each researches made use of statistical procedure to evaluate the implementation of the program, the innovation and the facility. Descriptive statistics, percentage, frequency and frequency distribution, mean and standard deviation were used in the study. All of these statistical results were used to evaluate and present the project, and the processes within the project. The statistical results were also used as basis for future improvements. In some cases, immediate but minor augmentation and corrective procedure of the facility, program and processes within the project to ensure quality implementation and delivery of the system. Communicating a shared value of quality to the suppliers of the facilities, the users of the facilities and the contributors of the project was one of the most challenging endeavor that this research encountered. It was already a challenge imparting and owning that shared value of quality amongst researchers, much more sharing, communicating, imparting and owning that value to others.  It is recommended to use Total Quality Management Principles as framework for the development and delivery of a project. It is recommended that each institution, private or government, local or national to adopt and implement the Total Quality Zero Waste Management System with its corresponding facility.

Valoración y cualificación de empresas, implementación de normas de calidad ISO

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Dexy Vergel Galván ◽  
Jhorman Adrian Peña Mendez ◽  
Viviana Paola Delgado Sánchez
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Iso 9001 ◽  
Total Quality ◽  
Siglo Xx

A continuación, se describe un proceso histórico de la calidad, que implique la valoración y cualificación de empresas a través de implementación de normas de calidad ISO; relatando en una forma rápida y sencilla su origen en el siglo XX, desplazándose por Europa, a través de teorías de mejora en el despeño de las empresas, que relacionan la importancia del costo-beneficio, seguido de Asia (Japón), dando a conocer el milagro japonés establecer control de la industria automotriz aplicando su estrategia de Círculos de Control de Calidad y Total Quality Control.Continuando con un aporte significativo al continente americano como es el “cero defectos” y el TQM (del inglés Total Quality Management). Lo anterior hasta llegar a la ISO 9001 como pionera en normas de calidad, un breve recuento desde su origen a su actualidad, siendo esta en sus inicios una herramienta destinada al enfoque por procesos, así hasta abordar un tema de gran relevancia y auge, como es la aplicación de normas internacionales de información financiera como las (NIIF); y al final una descripción por etapas del proceso de auditoría que permite conocer si las empresas cumplen o no con los estándares de calidad trazados previamente por la organización.

QUALITY MANAGEMENT IN TOURISM AND HOSPITALITY INDUSTRY

2005 ◽  
Vol 11 (1) ◽  
pp. 121-133
Author(s):  
Ana-Marija Vrtodušić Hrgović
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Hospitality Industry ◽  
Iso 9001 ◽  
Total Quality ◽  
National Quality ◽  
Quality Award ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
National Quality Award

Snažna je konkurencija na tržištu uvjetovala razvoj novog pristupa upravljanju poznatog kao Upravljanje potpunom kvalitetom (TQM - Total Quality Management). Zbog važnosti koju kvaliteta ima u postizanju konkurentske prednosti i u hotelskoj su se industriji počeli primjenjivati sustavi upravljanja potpunom kvalitetom. Prilikom uvođenja ovih sustava hotelska poduzeća mogu koristiti različite pristupe koje će prilagoditi svojim uvjetima poslovanja. Pri tome se mogu koristiti tzv. "TQM standardi ili okviri" tj. nacionalni ili međunarodni standardi i nagrade za kvalitetu, a zbog svoje su široke primjene u radu dati okviri koje nudi međunarodni standard ISO 9001:2000 te modeli poslovne izvrsnosti Malcolm Baldrige National Quality Award i European Quality Award.

scholarly journals Quality and Environmental Management Linkage: A Review of the Literature

2018 ◽  
Vol 10 (11) ◽  
pp. 4311 ◽  
Author(s):  
Erlantz Allur ◽  
Iñaki Heras-Saizarbitoria ◽  
Olivier Boiral ◽  
Francesco Testa
Keyword(s):  
Environmental Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Iso 9001 ◽  
Total Quality ◽  
Review Of The Literature ◽  
Environmental Practices ◽  
Quality Practices ◽  
General Terms ◽  
Corporate Environmental Management

This article presents a conceptual and empirical review of the literature related to the link between the different perspectives, models, and tools associated with Quality Management and Environmental Management. Several academic works identified in the literature that aimed to establish conceptual similarities between QM and EM are reviewed and discussed. In general, terms, the scholarly literature suggests that the main quality practices and programs associated with the Quality Management paradigm—such as ISO 9001 and Total Quality Management—facilitate the adoption of environmental practices associated with corporate Environmental Management. However, there is evidence of certain limitations driven by different biases, whether or not they are recognized in the reviewed publications. The concentration on some avenues of research focused on very detailed aspects of the linkage between QM and EM is discussed. Conversely, lines that have been overlooked and are in need for more research were also identified. The implications for scholars, such as suggestions for further research, are included as a contribution of the article.

scholarly journals IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT ON CONSTRUCTION OF ASSYRIAN LIBRARY PROJECT

2021 ◽  
Vol 9 (4) ◽  
pp. 54-60
Author(s):  
H.H. Alwan ◽  
A.A. Mohammed Ali ◽  
Y.N. Mahmood
Keyword(s):  
Quality Control ◽  
Quality Management ◽  
Total Quality Management ◽  
Actual Data ◽  
Quality Data ◽  
Total Quality ◽  
High Quality ◽  
High Quality Data ◽  
Quality Requirements ◽  
The University

The purpose of this research is to evaluate the work of construction of an Assyrian library affiliated with the University of Mosul, which was based on conditions and procedures for quality control on both the administration and the engineering aspects taking in consideration the stages of the projects during the construction.  When applying the quality requirements to the project in terms of achievement and integration, it found that there was a delay in the time of site implementation, in addition to the fact that the actual data with presumed.  As well as the lack of high-quality data on the machines used for construction by the company.  In general, however, some criteria have yielded satisfactory results in terms of on-site work.

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