scholarly journals PENGARUH KUALITAS PELAYANAN DAN KOMITMEN MAHASISWA TERHADAP MOTIVASI BERPRESTASI MAHASISWA PERGURUAN TINGGI SWASTA

2014 ◽  
Vol 3 (3) ◽  
Author(s):  
A. Dirwan
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Path Analysis ◽  
Multiple Regression ◽  
Achievement Motivation ◽  
Private University ◽  
Likert Scale ◽  
The Subject

Abstrak: Tujan penelitian ini adalah untuk mengetahui pengaruh kualitas pelayanan dan komitmen mahasiswa terhadap motivasi berprestasi di PTS Jakarta. Subjek penelitian sebanyak 80 mahasiswa. Kerangka penelitian mengacu pada apakah kualitas pelayanan dan komitmen memunyai pengaruh terhadap motivasi berprestasi yang diukur lewat angket. Instrumen penelitian terdiri atas 25 butir pertanyaan untuk kualitas pelayanan, 26 butir komitmen, dan 29 butir motivasi berprestasi. Analisis data menggunakan teknik korelasi, analisis regresi ganda, dan koefisien jalur dengan bantuan SPSS versi 17.0. Hasil penelitian menunjukkan bahwa bahwa: (1) terdapat pengaruh dari kualitas pelayanan terhadap motivasi berprestasi; (2) terdapat pengaruh dari komitmen terhadap motivasi berprestasi; (3) terdapat pengaruh kualitas pelayanan dan komitmen secara bersama-sama terhadap motivasi berprestasi mahasiswa PTS Jakarta. Kata Kunci: kualitas pelayanan, komitmen, motivasi berprestasi THE INFLUENCE OF SERVICE QUALITY AND STUDENT COMMITMENT ON ACHIEVEMENT MOTIVATION AT PRIVATE UNIVERSITY Abstract: The purpose of this study was to determine the influence of service quality and commitment on achievement motivation at Private University in Jakarta. The subject of this research were 80 students, by using 5 Likert Scale. The framework of this research was based on that service quality (X 1 ) and commitment (X ) had influence of achievement motivation (Y). The service quality was measured with 25 items question, commitment was measured with 26 items question, and achievement motivation was measured with 29 items question/statement. Data analysis used in this research was a multiple regression and path analysis. Obtained data then were examined with SPSS 17.0 version. From the research it can concluded that: (1) there was influence of service quality toward achievement motivation; (2) there was influence of commitment toward achievement motivation; (3) there was influence of service quality and commitment simultaneously toward achievement motivation students in Private University Jakarta. 2 Keywords : service quality, commitment, achievement motivation

scholarly journals Pengaruh Sikap Kerja Dan Motivasi Kerja Terhadap Kinerja Karyawan PT. Kinanty Patopang

2018 ◽  
Vol 18 (1) ◽  
pp. 69
Author(s):  
A. Dirwan .
Keyword(s):  
Data Analysis ◽  
Multiple Regression ◽  
Work Motivation ◽  
Likert Scale ◽  
Work Attitude ◽  
Frame Work ◽  
The Subject ◽  
Attitude And Motivation

The  purpose  of this study was to determine the  influence  of work  attitude and motivation  on employees  pefonnance  at PT Kinanty  Patopang.  The subject of this research  were  50  employees.  By using 5  Likert Scale.  The frame work of this research was  based   on  that  work  attitude  (X1)   and  work  motivation   (X2)   had  influence  of employees  performance  (Y). The work attitude  was  measured  bay 30  items  question, work motivation  was measured  bay 31 items question, and employees  performance was measured  with 39 items question/statement.   Data analysis  used  in this research was a multiple  regression   to  analyzed  data.  Obtained  data  then  were  examined  with  SPSS17.0 version.  From the research  it can concluded  that:  (I) there  was influence of work attitude  toward  employees  performance; (2)   there  was  influence of work  motivation toward    employees   performance, (3)  there  was  influence of work  attitude  and  work motivation  simultaneously toward  employees  performance of  PT.  Kinanty Patopang.

Pengaruh Program E-Samsat terhadap Kepatuhan Wajib Pajak Kendaraan Bermotor Dengan Kepuasan Kualitas Pelayanan Sebagai Variabel Intervening (Studi Kasus Samsat Daerah Istimewa Yogyakarta)

2020 ◽  
Vol 15 (2) ◽  
Author(s):  
Dewi Kusuma Wardani
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Path Analysis ◽  
Sampling Method ◽  
Motor Vehicle ◽  
Primary Data ◽  
Significant Positive Effect ◽  
Analysis Techniques ◽  
Positive Effect ◽  
Special Region

The purpose of this research is to know, the influence of e-samsat program to the satisfaction of service quality, the influence of the satisfaction of service quality to the compliance of motor vehicle taxpayer, the influence of e-samsat program to the compliance of the motor vehicle taxpayers, and to know the effect of e-samsat program on compulsory compliance motor vehicle tax through satisfaction of service quality as intervening variable in Special Region of Yogyakarta. We use primary data. The sample of research is 75 taxpayers but the sample that can be processed only 74.The sampling method used is purposive sampling. Data analysis techniques used path analysis, t test, F test, and R2 test. Based on result of research by using path analysis that, e-samsat program have a significant positive effect to service quality satisfaction, service quality satisfaction has a significant positive effect to vehicle taxpayer compliance, e-samsat program has a significant positive effect on vehicle taxpayer compliance and program e-samsat has a significant positive effect on the compliance of motor vehicle taxpayers through the satisfaction of service quality.Keywords: e-samsat program, service quality satisfaction, and taxpayer compliance

PENGARUH TRUST, PRICE DAN SERVICE QUALITY TERHADAP INTENTION TO PURCHASE PELANGGAN BHINNEKA.COM

2017 ◽  
Vol 2 (3) ◽  
pp. 391-400
Author(s):  
Rianto Nurcahyo ◽  
Dennis Andry ◽  
Kevin Kevin
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Service Quality ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Positive Influence ◽  
Quantitative Approach ◽  
Analysis Method ◽  
Intention To Purchase ◽  
Trust Intention

The purpose of this study is to identify and understand the factors that can influence the intention to purchase through trust, price, and service quality on consumers Bhinneka.com. This research uses quantitative approach by distributing questionnaires to 100 respondents Bhinneka.com. Data analysis method used in this research is simple and multiple regression analysis. The result shows that the three variables used have a positive influence on intention to purchase variable. The most dominant variables in explaining the variation of intention to purchase are service quality variable of 35.5%, the price of 17.2%, and trust of 24.6%. Keywords: service quality, price, trust, intention to purchase

scholarly journals Pengaruh Citra Koperasi dan Kualitas Pelayanan terhadap Kepuasan Nasabah Koperasi Amertha Dana Lestari di Badung

Widya Amrita ◽  
2021 ◽  
Vol 1 (1) ◽  
pp. 394-411
Author(s):  
Ni Made Wiwin Karuniati ◽  
Ida Ayu Putu Widani Sugianingrat
Keyword(s):  
Data Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Multiple Regression ◽  
Data Analysis Technique ◽  
Analysis Technique

The purpose of this study was to determine the effect of cooperative image and service quality on customer satisfaction at the Amertha Dana Lestari Cooperative in Badung. This research was conducted at the Amertha Dana Lestari Cooperative in Badung. The number of samples was set at 90 respondents. The data analysis technique used multiple regression. Based on the results of the analysis it was found that part of the image of the cooperative has a positive and significant effect on savings customer satisfaction at the Amertha Dana Lestari Cooperative in Badung, service quality has a positive and partially significant effect on savings customer satisfaction at the Amertha Dana Lestari Cooperative in Badung, and the image of the cooperative and quality Simultaneous service has a positive and significant effect on customer satisfaction at the Amertha Dana Lestari Cooperative in Badung.

scholarly journals Pengaruh SePENGARUH SERVICE QUALITY TERHADAP CUSTOMER LOYALTY DENGAN CUSTOMER DELIGHT SEBAGAI VARIABEL MEDIASIrvice Quality Terhadap Customer Loyalty Dengan Customer Delight Sebagai Variabel Mediasi

2020 ◽  
Vol 9 (1) ◽  
pp. 384
Author(s):  
I Gusti Jaya Khrisna Putra ◽  
Gede Suparna
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Path Analysis ◽  
Sample Size ◽  
Customer Loyalty ◽  
Sampling Method ◽  
Analysis Data ◽  
Analysis Techniques ◽  
Customer Delight ◽  
Service Training

The purpose of this study was to analyze the effect of service quality on customer loyalty with customer delight as a mediating variable. This research was conducted at Gardin Bistro & Patisserie Seminyak Bali with Path Analysis data analysis techniques. The sample size obtained by using purposive sampling method as many as 130 respondents. Based on the results of the analysis it can be stated that Service quality has a positive and significant effect on customer loyalty, service quality has a positive and significant effect on customer delight, customer delight has a positive and significant effect on customer loyalty. The results of the study also found that customer delight mediated the influence of service quality on customer loyalty positively and significantly. Gardin Bistro & Patisserie Seminyak Bali needs to rejuvenate the facilities provided and improve the appearance of staff by providing work clothes every year so that the employees are clean and tidy. Management must re-educate every staff who works by providing service training so that they can better serve consumers. Keywords: service quality, customer delight, customer loyalty

scholarly journals E-Service Quality, E-Loyalty, and E-Satisfaction Muslim Travellers

2021 ◽  
Vol 1 ◽  
pp. 219-226
Author(s):  
Malikhatul Marati ◽  
Muhammad Ali Faisal ◽  
Ikhsan Dwi Anggoro ◽  
Saiful Anwar
Keyword(s):  
Service Quality ◽  
Path Analysis ◽  
Multiple Regression ◽  
Random Sampling ◽  
Analytical Tool ◽  
Quality Of Services ◽  
Quality Aspects ◽  
The Impact ◽  
Practical Implications

This study aims to determine the effect of e-service quality on e- loyalty with e-satisfaction as an intervening variable for muslim travellers. The population are Traveloka users in Java. Purposive random sampling are used. The sample was obtained from 170 respondents by online collecting data questionnaire. SPSS 21.0 program are used to data analyze. The analytical tool were Multiple Regression and Path Analysis. The results showed that: e-service quality aspects of reliability, tangible, and empathy had a positive and significant effect on e-satisfaction. E- satisfaction and E-Service have a positive and significant impact on e- loyalty. E-satisfaction can mediate the impact of reliability, tangible, and empathy on e-loyalty, while responsiveness and assurance do not mediate the effect of e-satisfaction on e-loyalty The results of this study can theoretically strengthen the existing theory that e-satisfaction can mediate the effect of reliability, tangible and empathy on e-loyalty, while responsiveness and assurance do not mediate the impact of e-satisfaction on e-loyalty. The practical implications in this study are used as input for platform provider to improve the quality of services provided by platform provider to muslim travelers.

scholarly journals Pengaruh Kualitas Layanan terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan sebagai Variabel Intervening (Studi pada Pelanggan Dunkin’ Donuts di Surabaya dan Sidoarjo)

2018 ◽  
Vol 9 (1) ◽  
pp. 43
Author(s):  
Kiki Amelia Dewi
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Path Analysis ◽  
Customer Loyalty ◽  
Likert Scale ◽  
Scale Analysis ◽  
Men And Women ◽  
Probability Sampling ◽  
Sample Object

The purpose of this study is to find out is there any influence of service quality on customer loyalty through customer satisfaction as intervening variable on customer Dunkin’ Donuts in Surabaya and Sidoarjo. This research using non-probability sampling with judgemental sampling as sampling category. This research take 220 people as a respondents of the sample object. The respondents of this research is the customer Dunkin 'Donuts men and women aged 18-50 years who have made a purchase and consume directly at the Dunkin' Donuts at least 2 times in the last 3 months. The instruments used is an observation, documentation, interview and questionnaire that analyzed using a Likert scale. Analysis of data using path analysis. The result of this research showed that there is any influence of service quality on customer loyalty through customer satisfaction as intervening variable.  

scholarly journals Pola Asuh Demokratis, Kepercayaan Diri dan Kemandirian Mahasiswa Baru

2013 ◽  
Vol 2 (2) ◽  
Author(s):  
Nur Asiyah
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
College Student ◽  
Correlation Analysis ◽  
Key Words ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Significant Relation ◽  
Self Confidence ◽  
The Subject

Abstract. The purpose of this research was to examine the relation between democratic-parenting and self confidence with independent new college student. The subject of the study were 131 new  college student of faculty preaching the state islamic institute sunan ampel surabaya. Data were collected by scale of democratic-parenting, self confidence and independent scale. The data analysis used multiple regression analysis showed that the democratic-parenting anda self confidence have a significant relation with independent new  college student. The result of correlation analysis between either democratic-parenting or self confidence with independent showed a positive correlation signifycantly. Variables of democratic parenting and self confidence give effecttive contribution toward independent new college student about 51,3%.Key words : Democratic-Parenting, Self Confidence, Independent New College Student.

scholarly journals PENGARUH PROMOSI DAN KUALITAS PELAYANAN TERHADAP KEPERCAYAAN DAN LOYALITAS DONATUR DOMPET DHUAFA RIAU

2020 ◽  
Vol 31 (1) ◽  
pp. 70
Author(s):  
Andrika Saputra ◽  
Alvi Furwanti Alwie ◽  
Any Widayatsari
Keyword(s):  
Service Quality ◽  
Path Analysis ◽  
Likert Scale ◽  
T Test ◽  
Quantitative Approach ◽  
Survey Method ◽  
Statistical Techniques ◽  
Level Of Significance ◽  
Variable Measurement

This study aims to analyze the effect of promotion and service quality on the trust and loyalty of donors to perform Zakat, Infaq, and Alms in Dompet Dhuafa Riau. This research uses a quantitative approach with a survey method of 312 donors of Dompet Dhuafa Riau. The variable measurement uses a Likert scale with weights from 1 to 5. To analyze the effect of variables X1, X2 on Z through Y using statistical techniques path analysis. To test the level of significance using the t-test. This study found promotion had a positive and significant effect on loyalty, service quality had a positive and significant effect on loyalty, the trust had a positive and significant effect on loyalty, the promotion had an effect on loyalty through trust, and service quality had an effect on loyalty through trust.

scholarly journals MUTU LAYANAN AKADEMIK SEBAGAI DETERMINAN KEPUASAN MAHASISWA

2016 ◽  
Vol 1 (1) ◽  
pp. 136
Author(s):  
Nadira Martasubrata ◽  
Suwatno Suwatno
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Student Satisfaction ◽  
Significant Influence ◽  
Business Education ◽  
Likert Scale ◽  
Scale Model ◽  
Survey Method ◽  
Academic Service Quality ◽  
Simple Regression

Penelitian ini bertujuan untuk memperoleh gambaran mengenai tingkat mutu layanan akademik dan tingkat kepuasan mahasiswa, juga untuk menganalisis pengaruh mutu layanan akademik terhadap kepuasan mahasiswa. Penelitian ini menggunakan metode eksplanatory survey. Teknik pengumpulan data dalam penelitian ini menggunakan angket dengan model skala likert. Responden dalam penelitian ini berjumlah 348 mahasiswa salah satu universitas di Bandung. Teknik analisis data menggunakan regresi sederhana. Berdasarkan hasil penelitian, tingkat mutu layanan akademik berada pada kategori sedang, dan tingkat kepuasan mahasiswa berada pada kategori sedang. Dari hasil analisis regresi sederhana menunjukan bahwa mutu layanan akademik berpengaruh positif dan signifikan terhadap kepuasan mahasiswa. Dengan demikian lembaga perlu meningkatkan mutu layanan akademik agar kepuasan mahasiswanya pun meningkat.Kata Kunci: mutu layanan akademik, kepuasan mahasiswaACADEMIC SERVICE QUALITY AS DETERMINANT OF STUDENT SATISFACTIONThe aim of this research is to obtain an overview of the level of academic service quality and student satisfaction in Faculty of Economic and Business Education, also to analyze the influence of academic service quality on student satisfaction. This research used explanatory survey method. The data were obtained used questionnaire with likert scale model. The respondents in this reseach were 348 student of university in Bandung.  The data was analyzed by using simple regression. The result of the data analysis revealed that academic service quality was classified as middle category, also student satisfaction classified as middle category. Based on the analyzed of simple regression, the result revealed that academic service quality has the positive and significant influence toward student satisfaction. Thus the organization need to improve academic service quality that the student satisfaction is also improve.Keywords: academic service quality, student satisfaction

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