scholarly journals EFEKTIVITAS UNIT LAYANAN ADUAN SURAKARTA DALAM MENERIMA KELUHAN WARGA DI KOTA SURAKARTA

NATAPRAJA ◽  
2019 ◽  
Vol 7 (2) ◽  
pp. 217-230
Author(s):  
Is Hadri Utomo ◽  
Retno Suryawati ◽  
Herwan Parwiyanto
Keyword(s):  
Organizational Effectiveness ◽  
Information Disclosure ◽  
Good Governance ◽  
Public Information ◽  
City Government ◽  
Government Organization ◽  
Service Unit ◽  
Citizen Complaints ◽  
Improve Service Quality

The establishment of the Surakarta Complaint Service Unit (ULAS) in 2013 as a non-structural government organization unit that carried out public complaints services. ULAS was formed to improve service quality and ensure the provision of public services in accordance with the principles of good governance, including the realization of public information disclosure in response to complaints from people who are not satisfied with the services they receive. This study examines the effectiveness of ULAS in accepting citizen complaints and the steps of the Surakarta City Government to follow up on these complaints, as well as solutions. All results state the existence of effectiveness, with some special notes on the conditions or variable questions that have answers that do not agree, among others concerning: the target of resolving citizen complaints by ULAS, complaints of citizens against certain problems have not been channeled to more than one OPD, solving problems against Complaints have also not fulfilled the satisfaction and aspirations of citizens, and related infrastructure facilities have not been in line with the development of information technology. Some of these are specific notes regarding the organizational effectiveness of ULAS.

scholarly journals THE IMPLEMENTATION OF PUBLIC INFORMATION DISCLOSURE THROUGH PEOPLE'S ONLINE COMPLAINTS INTEGRATED ON INFORMATION AND SERVICES CENTER IN MEDAN STATE UNIVERSITY, INDONESIA

2018 ◽  
Vol 1 (3) ◽  
pp. 438-444
Author(s):  
M. Surip ◽  
Hendra Kurnia Pulungan
Keyword(s):  
Policy Implementation ◽  
Information Disclosure ◽  
Good Governance ◽  
Public Information ◽  
State University ◽  
Implementation Phase ◽  
Is Implementation ◽  
Severe Stage ◽  
Access Mechanisms

The People's Aspiration Service and the People's Online Complaints (LAPOR) and Integrated Information and Service Center  are the two flagship programs of the Medan State University Information and Documentation Management Officer (PPID). These two programs are an effort to follow up on Law Number 14 of 2008 concerning Public Information Openness. The program is also an effort of Unimed in supporting the creation of Good Governance especially in the field of higher education services. This study aims to find out how the implementation of LAPOR  programs on public information disclosure in Unimed. This type of research is descriptive qualitative. The focus of this research is implementation, access, mechanisms and constraints. Policy implementation is implemented to achieve the objectives of an institution. At the policy implementation stage, the policies that have been made or determined will be implemented, however, the implementation phase of this policy is the most severe stage, this is because in implementing or implementing a policy will certainly experience various kinds of problems in the field. Public information disclosure is regulated in Law No. 14 of 2008 concerning Public Information Openness (UU KIP).

scholarly journals THE ROLE OF E-GOVERNMENT ANALYSIS IN SUPPORTING PUBLIC TRUST AND INFORMATION DISCLOSURE IN THE CITY OF KENDARI

2020 ◽  
Vol 18 (1) ◽  
pp. 112-120
Author(s):  
Adrian Tawai
Keyword(s):  
Information Disclosure ◽  
Good Governance ◽  
Public Information ◽  
Public Trust ◽  
City Government ◽  
Online Services ◽  
The City ◽  
Government Website ◽  
Data Banks

The uniqueness of this research is the efforts of the Kendari City Government to realize public trust and information disclosure based on the principles of good governance. the purpose of this study is to describe the use of the Kendari City Government website as a means of providing public information. The research method is by observation and interviews with users of the Kendari city website.the results showed that the kendari city website is an online public information forum related to transparency, the government's official agenda, data banks, and news covering the performance of the Kendari City Government's performance. In addition, the commitment of the Mayor of Kendari's commitment to support the availability of online services to realize good governance and accountability. limitations in the use of online services are the lack of experts or human resources in the IT field who are placed to manage the website, have not maximized the performance of PPID in formulating and stating information that causes information flow to the website and the absence of legal instruments both in the text and context regulate the existence of the Kendari City Government website.

scholarly journals The Indonesia Public Information Disclosure Act (UU-KIP): Its Challenges and Responses

2018 ◽  
Vol 8 (1) ◽  
pp. 94 ◽  
Author(s):  
Muharman Lubis ◽  
Tien Fabrianti Kusumasari ◽  
Lukmanul Hakim
Keyword(s):  
Citizen Participation ◽  
Information Disclosure ◽  
Monopolistic Competition ◽  
Good Governance ◽  
Public Information ◽  
National Development ◽  
Regulatory Compliance ◽  
Public Institution ◽  
Deterrent Effect ◽  
Technology Infrastructure

Information Public Disclosure is one of the regulation that has purpose to encourage good governance for public service and citizen participation in national development. The enactment of Act No.14/2008 (UU KIP) has been strengthen the mandate to enforce the necessity of information disclosure in actualizing transparency and accountability in resource management and budget uses. It also become the primary instrument to prevent corruption, monopolistic competition and information disputes. However, there are certain provinces has not yet established information committee nor when it will be as entrusted by the regulation. Meanwhile, the remedies in term of jail duration and fines, arguably, it could not create deterrent effect to the perpetrator. Furthermore, the concern from ministry and public institution also in question in regard their roles of responsibility, lack of cooperation and continuous support. Thus, human resource, technology infrastructure, public participation, supervision and socialization become crucial factor to increase the awareness and satisfaction towards this regulatory compliance. This study is a qualitative research to evaluate the implementation of this Act by observing its consideration, background, principles and relevant article verses as primary sources through content analysis based on number of legal experts.

scholarly journals DESIGN OF WEBSITE-BASED INFORMATION SYSTEM FOR EDOCUMENT ADMINISTRASI IN THE COMMUNITY SERVICE UNIT (A Case Study at Rajabasa District)

2017 ◽  
Vol 16 (7) ◽  
pp. 7010-7020
Author(s):  
Ochi Marshella Febriani ◽  
Tri Wahyuni ◽  
Suhendro Yusuf
Keyword(s):  
Community Service ◽  
Information Disclosure ◽  
Public Information ◽  
Document Management ◽  
Government Agencies ◽  
District Office ◽  
Service Unit ◽  
Public Rights ◽  
The Government

District office is one of the government agencies. This office certainly produces documents in every administrative process and policy. The document management provides a good solution for each document in order to be accessed and used by users. The improper document management causes difficulty to find the needed documents. Moreover, the document is very difficult to access because it is only kept by certain people for various reasons. Besides, the document is also public rights that should be accessed by many people. An Act number14 in 2008 on Public Information Disclosure indicates that the document is a certain entity to reduce a public dispute so that it is mandatory matter that must be done. Under this condition, it is expected that the document must be stored in the websitebased application to allow all parties to easily access the document stored.

PERFORMANCE ANALYSIS OF ORGANIZATIONAL EFFECTIVENESS IN THE GOVERNMENT

2021 ◽  
Vol 4 (2) ◽  
pp. 63-74
Author(s):  
Veni Devialesti
Keyword(s):  
Performance Analysis ◽  
Organizational Effectiveness ◽  
Good Governance ◽  
Employee Performance ◽  
City Government ◽  
Government Formation ◽  
The Government

 Good governance is a prerequisite for effective government formation. For this reason,         a competent apparatus is needed to improve its performance so that governance can run optimally. Performance is the result of work in quality and quantity achieved by an employee in carrying out his duties in accordance with the responsibilities given to him, Mangkunegara (2007).The purpose of this study was to determine the effect of effectiveness on employee performance in Bandar Lampung City Government .Based on the results of the study found Variable organizational effectiveness is a very effective variable to improve employee performance.

scholarly journals Transparency Policy Implementation Process Manado City Government

2019 ◽  
Vol 8 (5C) ◽  
pp. 529-532
Keyword(s):  
Information Disclosure ◽  
Local Governance ◽  
Public Information ◽  
Implementation Process ◽  
City Government ◽  
Current Implementation ◽  
Policy Objectives ◽  
Qualitative Technique ◽  
Civic Duties ◽  
Gain Access

The Implementation of the Transparency Policy as a technique used to adequately carry out local government civic duties, by the Manado City Government, is aimed at organizing transparent and accountable local governance in accordance to Law No 14 of the Year 2014 on public information disclosure. This study aims at determining and implementing a transparency policy of the administration. Data was collected using the descriptive qualitative technique, and the result found that the current implementation process passes through various stages as viewed from policy substance, thereby making the process less effective with numerous obstacles. The purpose of this study is to create a transparency policy which is easy to access information by the community. The following were suggested in the research. The need to develop a legal umbrella for local regulation, to gain access to all elements of the policy such as actors, implementers as well and the policy objectives Secondly, it is accountable to public information disclosure.

scholarly journals UU KETERBUKAAN INFORMASI PUBLIK ANTARA HARAPAN DAN KENYATAAN

2016 ◽  
Vol 1 (2) ◽  
pp. 131
Author(s):  
Suko Widodo
Keyword(s):  
Information Disclosure ◽  
Good Governance ◽  
Public Information ◽  
Public Institutions ◽  
Freedom Of Information ◽  
The Public ◽  
Public Property ◽  
Information Law ◽  
The Law ◽  
The Government

Disclosure of public information is one manifestation of the implementation of good governance where the public information disclosure is the duty of government and public institutions. It refers to the fact that the public information is public property and is not owned by the government and public institutions. Therefore, to be able to meet these conditions, the Freedom of Information Law was established, despite the fact that the law is not so popular in the community, so it is still necessary

scholarly journals Tinjauan Hukum Kewenangan Sistem TRUST +POSITIF™ sebagai Database Acuan dan Rujukan Penyaringan Seluruh Layanan Akses Informasi Publik Penggunaan Internet di Indonesia

2017 ◽  
Vol 9 (1) ◽  
pp. 080
Author(s):  
Christian Andersen
Keyword(s):  
Community Service ◽  
Information Disclosure ◽  
Good Governance ◽  
Public Information ◽  
Government Agencies ◽  
Economic Community ◽  
Legal Research ◽  
Asean Economic Community

The implementation of good governance become the main agenda that has to be done by any government agencies. Because this is a requirement that shows the Government's commitment in carrying out theirs duty to serve the community. All officers must have an understanding of public information disclosure / Keterbukaan Informasi Publik (KIP) based on Act Number 14 of 2008, the principles which referred to is accountability, transparency and the supremacy of law. This article is a normative legal research studying the principles/laws that is a research on applied regulations related to The Implementation of Trust +Positif Concerning Good Governance. This research aims to reveal the regulations related to the implementation of community service in conducting good governance in order to prepare ASEAN Economic Community. The conclusion of this research are that to create a good governance as expected by the community, the implementation of the function of Trust +Positif service is needed and we have to create synergy between the governmental officers who implement the policy and the community whom the policy applied to. Therefore, it is necessary to have cooperation between the two parties.

scholarly journals PELAYANAN INFORMASI PUBLIK PADA DINAS KOMUNIKASI DAN INFORMASI KABUPATEN DONGGALA

Kinesik ◽  
2021 ◽  
Vol 8 (3) ◽  
pp. 242-250
Author(s):  
Ade Irma
Keyword(s):  
Information Disclosure ◽  
Good Governance ◽  
Public Information ◽  
Information Services ◽  
Quality Of Services ◽  
Five Dimensions ◽  
The Public ◽  
Public Body ◽  
The Government

Pillars of democracy, transparency and good governance are the objectives of public information services carried out, through Law No. 14 of 2008 on Public Information Disclosure. The form of service organized by the Government is a service in an effort to meet the needs of the public or the community. Communication, Public information is information generated, stored, managed, sent, and / or received by a public body, this research is a qualitative approach, a research paradigm to describe events, locus research located in the Department of Communication and Informatics Donggala Regency, this study uses Informants as many as 4 (four) people, using the theory of Pararusman, et al .Tjiptnono, 1996) there are five dimensions in assessing the quality of services or  services, namely, Tangibles, Realibility, Responsiveness, Assurance, Emphathy. 1) Tangibles; reflected in physical facilities, equipment, personnel and communication materials have not been effective and optimal.2) Realibility, i.e. lack of accuracy or lack of reliable information. Responsiveness: lack of sensitivity to respond to information. 4) Assurance; Knowledge is less effective and efficient. 5) Emphathy. Still lacking, officers in the process of public information services

scholarly journals Implementasi Kebijakan Keterbukaan Informasi Publik di Jawa Timur Tahun 2016

2017 ◽  
Vol 1 (2) ◽  
Author(s):  
Zulaikha Zulaikha ◽  
Agni Istighfar Paribrata
Keyword(s):  
Information Technology ◽  
Policy Implementation ◽  
Information Management ◽  
Information Disclosure ◽  
Public Information ◽  
Monitoring And Evaluation ◽  
City Government ◽  
Open Government ◽  
The Public ◽  
Disclosure Policy

The public information disclosure policy has entered its 7th year of implementation since it was enacted in 2008 and began to be implemented in 2010. As with other procedures, monitoring and evaluation are required in the application so that the policy implementation does not deviate from the expected. In this Jokowi administration era, the ideas to realise open government are getting closer to the support of the development of information technology. But how is it implemented in the area? This research wants to photograph the implementation of public information disclosure policy in East Java, consisting of 38 districts/municipalities and 56 units of regional apparatus. The results of this study indicate that for the district or city government, the implementation of this information disclosure policy has been an encouraging development, but not so with the Regional Device Work Unit. Likewise, the Information Management and Documentation Officer also experienced progress although there are still shortcomings in the implementation of its duties.

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