scholarly journals Customer experience management: New game strategy for competitiveness

2014 ◽  
Vol 3 (3) ◽  
pp. 52-60
Author(s):  
Sivave Mashingaidze
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Literature Review ◽  
Banking Sector ◽  
Customer Experience ◽  
Brand Experience ◽  
Extensive Literature ◽  
Chain Management ◽  
Customer Experience Management ◽  
The Relationship

The main objective of this article was to do an extensive literature review of articles on customer experience management to explain the relationship between customer experience management and its factors which are supply chain management, location experience, packaging and labeling experience, atmosphere, service mix experience, promotion, customer experience, brand experience, and price experience for recommendation to the banking sector in Zimbabwe. Five modules of customer experience management which are sense, feel, think, act, and relate have also been reviewed and explored in the literature review. Findings showed that customer experience management factors contribute very much as a strategy to competitiveness in business. The article concluded by suggesting and recommending the adopting of customer experience management as a new game strategy

Barriers and opportunities to greening the construction supply chain management

2019 ◽  
Vol 27 (3) ◽  
pp. 1211-1237 ◽  
Author(s):  
Maria Ahmed ◽  
Muhammad Jamaluddin Thaheem ◽  
Ahsen Maqsoom
Keyword(s):  
Developing Countries ◽  
Supply Chain ◽  
Supply Chain Management ◽  
Literature Review ◽  
Construction Industry ◽  
Extensive Literature ◽  
Holistic View ◽  
Chain Management ◽  
Content Type ◽  
Barriers And Opportunities

Purpose The purpose of this paper is to investigate critical barriers hindering the adoption of green supply chain management (GSCM) and the opportunities that can be exploited with such an implementation in the construction industry of developing countries. It also devises strategies to avoid critical barriers in implementation and exploit opportunities for a better overall environmental performance of the construction industry. Design/methodology/approach This research relies upon an extensive literature review; data are collected from 163 professionals and 15 interviews of field professionals from 11 developing countries are conducted. The barriers and opportunities are synthesized through literature review and then data are collected over their significance from the construction professionals through an online survey. To highlight the interconnectedness of the critical barriers and opportunities, a causal loop framework is developed. Furthermore, expert opinion is sought to develop the strategies. Findings This research integrates information from different sources and provides a holistic view of the current situation of GSCM in developing countries. In total, 34 barriers and 23 opportunities are extracted from literature. The top 4 barriers fall under the “involvement and support” category, whereas the top four opportunities fall under the “environmental” category. Furthermore, the strategies to implement GSCM include suitable policies by top management to incorporate practices such as innovative green design, green procurement, green packaging, green distribution and even end-of-life management, which play a vital role in emission reduction. Originality/value This research is a first attempt at evaluating the barriers and opportunities facing GSCM in the construction sector of the developing countries. The findings encourage the stakeholders in adopting GSCM practices by presenting a clear picture of the potential benefits that can be exploited by implementing the proposed strategies to eliminate critical barriers in the construction industry.

Sustainable Supply Chain Management

2016 ◽  
pp. 303-330
Author(s):  
Shirish C. Jeble
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Literature Review ◽  
Supply Chains ◽  
Environmental Performance ◽  
Global Economy ◽  
Extensive Literature ◽  
Sustainable Supply Chain ◽  
Chain Management ◽  
Sustainable Supply Chain Management

In the recent years, interest in Sustainable Supply Chain Management has grown as the effects of global warming can be seen through various scientific researches. In a global economy as supply chains are spreading across continents – economic, social and environmental sustainability – commonly referred as triple bottom line (TBL) assumes significance. Focal firms in supply chain are held accountable for their economic performance by shareholders, social and environmental performance by society. Even the actions of members of their extended supply chain come under scrutiny. Growing global supply chains facilitate economic growth, improve standard of living of people and provide business opportunities to distant locations across the world. However, they have unfavorable environmental impact. In order to preserve natural resources for future generations, sustainability needs to be embedded across the supply chains. This literature review - covers different aspects of greening the supply chain. Supply chain is viewed as a system consisting of focal firm, chains of suppliers, distributors, logistics partners, retailers etc. Role of each member of supply chain in sustainability goals is discussed in detail. Extant literature has covered individual parts of supply chain, whereas this paper integrates this knowhow to facilitate learning all interrelated concepts in SSCM. Some of the supply chain companies have already taken proactive steps towards SSCM and have certified in ISO14000. Through extensive literature review, important factors which contribute for better environmental performance for an organization are studied and a model for designing and implementing SSCM strategy is presented.

scholarly journals Blockchain Technology: A literature review

2020 ◽  
Vol 5 (4) ◽  
pp. 53-66
Author(s):  
Rakesh Kumar ◽  
◽  
R.S. Mishra ◽  
Dharmanshu Kumar ◽  
Sunil . ◽  
...  
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Literature Review ◽  
Financial Services ◽  
Disruptive Technology ◽  
Extensive Literature ◽  
Smart Contracts ◽  
Chain Management ◽  
Profound Impact ◽  
Blockchain Technology

In the way of digitization, Blockchain Technology is regarded by many researchers and innovators as one of the most significant disruptive technology that “will revolutionize business and redefine companies and economies. This paper is based on the growing present anticipation that blockchain technology will have a profound impact on many sectors of the industry including, for instance, financial services, supply chain management, manufacturing, healthcare, fashion, and entertainment. Extensive literature is explored of peer-reviewed journals focusing about its working, in other than above area like smart contracts, pass, adaptation in various countries, its acceptance by peoples and about their potential uses, with their challenging impact in society and technology.

The Decision Process of Contracting in Supply Chain Management

2020 ◽  
Author(s):  
Jens K. Roehrich ◽  
Beverly B. Tyler ◽  
Jas Kalra ◽  
Brian Squire
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Decision Process ◽  
Interorganizational Relationships ◽  
Future Research ◽  
Theoretical Frameworks ◽  
Chain Management ◽  
Research And Practice ◽  
Future Developments ◽  
The Relationship

Contracts are a formal mode of governing interorganizational relationships. They specify the terms and conditions of the agreement between two parties, interpret and adapt the relevant legal and industrial norms, serve as framing devices, and establish the rules and norms underpinning the relationship. The objective of this chapter is to synthesize the extant literature on interorganizational contracting to guide future research and practice. This chapter focuses on the three phases of contracting: (1) designing the contracting portfolio; (2) negotiating initial contracts; and (3) managing the relationship using contracts. The chapter explores the key decisions in each phase and the criteria involved in making these decisions. In doing so, it draws on existing research and theoretical frameworks that have contributed to the development of the contracting literature. The chapter also identifies some important and interesting directions for future contracting research and offers suggestions regarding how selected theoretical lenses might guide these endeavors. The principal conclusion is that while the existing research has primarily focused on the structural issues guiding contracting design, a more processual, social, and behavioral focus is required in future developments of the contracting literature.

scholarly journals How Do Consumers’ Food Values across Countries Lead to Changes in the Strategy of Food Supply-Chain Management?

Foods ◽  
2021 ◽  
Vol 10 (7) ◽  
pp. 1523
Author(s):  
Jisung Jo ◽  
Eon-kyung Lee
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Random Parameter ◽  
Cold Chain ◽  
Chain Management ◽  
Consumer Values ◽  
Food Market ◽  
Import And Export ◽  
The Relationship ◽  
Food Value

Although one of the main goals of supply-chain management is to maximize consumer values, the research to date has mainly focused on the supply side. In the case of the food industry, understanding consumer needs and maximizing its utility are essential. In this study, we analyze consumers’ 12 meta-values (e.g., safety, taste, health, price, environment, etc.), then suggest the strategy of food cold-chain management satisfying consumers’ perception. We focused on consumers from three countries in Asia: Korea, China, and Japan. The survey was conducted with over 1000 consumers in those three countries, and a random parameter logit model was utilized to determine the importance of each food value that could affect consumers’ food choice. Similarities and differences were both found in share of preference of each food value across countries. While safety is one of the top three values in all three countries, naturalness and nutritional value ranked among the top three only in China. To propose the consumer-centric strategy of food cold-chain management, we investigated the relationship between each food value and each node of supply chain based on the big data analysis. It shows that consumers prefer when the entire supply chain is managed where each node is organically connected with each other instead of individual nodes being managed separately. Further, strategies for food cold-chain management should be developed differently by country, incorporating differences of consumers’ preferences on food value. These results would motivate governments and companies related to food cold chain to reconsider their marketing strategies on the import and export food market.

scholarly journals An Exploration of the Critical Risk Factors in Sustainable Telecom Services: An Analysis of Indian Telecom Industries

2021 ◽  
Vol 13 (2) ◽  
pp. 445
Author(s):  
Wen-Kuo Chen ◽  
Venkateswarlu Nalluri ◽  
Suresh Ma ◽  
Mei-Min Lin ◽  
Ching-Torng Lin
Keyword(s):  
Risk Factors ◽  
Supply Chain ◽  
Supply Chain Management ◽  
Service Providers ◽  
Telecommunications Industry ◽  
Sustainable Supply Chain ◽  
Chain Management ◽  
Sustainable Supply Chain Management ◽  
The Impact ◽  
The Relationship

Different sources of risk factors can occur in sustainable supply chain management due to its complex nature. The telecommunication service firm cannot implement multiple improvement practices altogether to overcome the risk factors with limited resources. The industries should evaluate the relationship between risk factors and explore the determinants of improvement measures. The purpose of the present study is to identify and analyze critical risk factors (CRFs) for enhancing sustainable supply chain management practices in the Indian telecommunication industry using interpretive structural modelling (ISM). Risk factors are identified through a literature survey, and then with the help of experts, nine CRFs are identified using a fuzzy Delphi method (FDM). The relationship among these CRFs has been analyzed using ISM, and the driving and the dependence power of those CRFs are analyzed. Results indicate that both “government policies (laws and regulations)” and “the impact of rapid change in technology” are independent or key factors that affect the sustainability of the telecommunications supply chain. In addition, results provide significant managerial implications, including enhanced sustainability, and the government should build justice, fairness, open laws, certainties, and regulations to prevent risk in the telecommunications industry supply chain; service providers should monitor the rapidly evolving technologies and focus on technical learning and organizational capacity development to overcome the impact of technological changes. The contribution of this study is using a novel approach to establish a hierarchical structural model for an effective understanding of CRFs relationships and to explore decisive risk factors that can help telecom service providers to better plan and design effective improvement strategies to enhance sustainability supply chain management.

Healthcare supply chain management: literature review and some issues

2018 ◽  
Vol 15 (3) ◽  
pp. 265-287 ◽  
Author(s):  
Bhavana Mathur ◽  
Sumit Gupta ◽  
Makhan Lal Meena ◽  
G.S. Dangayach
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Literature Review ◽  
Organizational Performance ◽  
Critical Role ◽  
Sample Survey ◽  
Future Research ◽  
Chain Management ◽  
Content Type ◽  
Potential Benefits

PurposeThe purpose of this paper is to examine the causal linkages among supply chain practices, effectiveness of supply chain performance (SCP) and organizational performance (OP) in Indian healthcare industries.Design/methodology/approachThis paper is helpful in developing a framework for linking a healthcare supply chain practice to its OP, and thus identifies how such a linkage can be connected to the effectiveness of SCP. Such effort also enables the authors to derive a set of recommended supply chain practices for SC performance.FindingsFrom the literature review, this paper finds that, in the context of Indian healthcare industries, efficient SC performance may play a critical role for overall OP improvement, as there is a close interrelationship between supply chain management (SCM) practices and SCP that may have a more significant effect on OP improvement.Research limitations/implicationsThe principle limitation of the paper is that it is performed only in a particular industry and with a questionnaire survey which could be extended in future for other industries also. Another limitation of the paper is that it is focused only on the SCP of medical device and equipment supply chain which is a small portion of the whole healthcare supply chain, and therefore requires further research covering various other domains of healthcare supply chain. Another limitation of the study is that the sample survey has been taken from only one respondent per company at one point of time which may create biasness in the results. Thus, future research should collect data through multiple members from the organization.Practical implicationsThis study contributes to know the effect of SCM practices on healthcare SCP and provides a practical and useful tool to evaluate the extent of effectiveness of SCP and finally their impact on the healthcare OP. Finally, this study provides conceptual and descriptive literature regarding SCM practices that leads to improvement in healthcare performance.Social implicationsThis study adds to the knowledge on healthcare SCM performance by exploring the relationship between supply chain practices, healthcare SCP and healthcare OP and by developing and testing a research framework thus help in improving patient satisfaction.Originality/valueThis study attempts to show how the potential benefits of supply chain practices can no longer be ignored in healthcare supply chain.

scholarly journals The relationship between the logistics complexity of manufacturing companies and their supply chain management

Production ◽  
2013 ◽  
Vol 24 (2) ◽  
pp. 233-254 ◽  
Author(s):  
Peter Fernandes Wanke ◽  
Henrique Luiz Corrêa
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Binary Logistic Regression ◽  
Manufacturing Companies ◽  
Chain Management ◽  
Significant Relationships ◽  
Comprehensive Literature Review ◽  
The Relationship ◽  
Different Levels ◽  
Contingency Approach

This study aims to investigate whether, and the means by which, supply chain managers of large manufacturing companies adopt a context-dependent approach (also called contingency approach) in their supply chain decisions; it empirically explores the correlation between logistics complexity-related contextual conditions and supply chain management (SCM) objectives and decision areas. The study involves a comprehensive literature review, followed by an analysis of survey data (based on a sample of 108 large manufacturing companies in Brazil), using cluster analysis, factor analysis and binary logistic regression. In this study, we not only investigate the major effects of supply chain objectives and decision areas as predictors of the logistics complexity of manufacturing but also investigate their second order interactions. Statistically significant relationships were found between logistics complexity-related contextual conditions and objectives and decision areas involving the supply chain. The managers of large companies who were surveyed considered different objectives and decision areas to be critical to the achievement of supply chain excellence when their companies had different levels of logistics complexity.

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