scholarly journals The use of an Online Student Query System using an ITIL approach at CPUT, Department of Information Technology

2021 ◽  
Author(s):  
Waldon Hendricks ◽  
W Hendricks
Keyword(s):  
Information Technology ◽  
Service Delivery ◽  
Significant Role ◽  
Time Frame ◽  
Service Level ◽  
Service Improvement ◽  
Online Student ◽  
Know How ◽  
Query System

Student’s queries play a significant role in improving the service delivery for IT students at CPUT Department of Information Technology. It is imperative to know how to handle student requests efficiently. Currently student’s lodge their complaints, selecting from a list of topics their query gets captured, the student query might not get addressed on time or in a certain time frame to support ITIL-based continual service improvement. This study will look at implementing the key service-level processes of ITIL and discuss how to integrate it successfully.

Impact of Information Technology in the Service Delivery of Indian Insurance Sector

2012 ◽  
Vol 2 (7) ◽  
pp. 253-255
Author(s):  
R. Meikanda Ganesh Kumar R. Meikanda Ganesh Kumar ◽  
◽  
Dr. P. Anbuoli Dr. P. Anbuoli
Keyword(s):  
Information Technology ◽  
Service Delivery ◽  
Insurance Sector ◽  
Indian Insurance

scholarly journals Experiential Learning Curriculum Delivery Approach for Quality Improvement in Resource Limited Settings: Mobile Learning for Point-of-Care Technologies

2019 ◽  
Vol 11 (13) ◽  
pp. 158
Author(s):  
Nkosinothando Chamane ◽  
Tivani Phosa Mashamba-Thompson
Keyword(s):  
Health Care ◽  
Primary Health Care ◽  
Experiential Learning ◽  
Service Delivery ◽  
Point Of Care ◽  
Service Improvement ◽  
Quality Service ◽  
Resource Limited Settings ◽  
Primary Health ◽  
Resource Limited

BACKGROUND: Despite impressive progress that has been made in the provision of health care services to all, the issue of quality service delivery still remains a challenge particularly for point-of-care (POC) diagnostics in resource-limited-settings. Poor competency of primary health care workers in these settings has been shown to be amongst the main contributors to poor quality service delivery. FINDINGS: Participatory-based continuous professional development (CPD) strategies to support technology advancements in health care are recommended. Experiential learning approaches have been shown to be efficient in supplementing traditional teaching methods for both health care students and professionals. These approaches have been shown to further contribute towards continuous skills development and lifelong learning. CONCLUSION: This review therefore provided an overview of literature on experiential learning as one of CPD approaches in relation to health care service improvement in resource-limited setting. In addition, this review has recommended a mobile-based experiential learning approach to help deliver a quality POC technology curriculum to Primary health care-based workers in resource-limited settings.

scholarly journals The Innovative Ward Project:promoting innovation in healthservice delivery.

2000 ◽  
Vol 23 (4) ◽  
pp. 151 ◽  
Author(s):  
Kerry Winsor ◽  
Sandy Blake ◽  
Lindsay Pyne ◽  
Alison Juers
Keyword(s):  
Information Technology ◽  
Service Delivery ◽  
Work Practices ◽  
Inpatient Units ◽  
Innovative Approaches

An Innovative Ward Project was undertaken as part of the planning for redevelopment of the Princess AlexandraHospital. Two inpatient units (one medical and one surgical) became pilot areas for developing, implementing andevaluating innovative approaches to service delivery. The project focused on the key areas related to structuralenvironment, information technology and redesign of work practices. This paper provides an overview which includesthe key elements utilised to foster innovation. The challenges of disseminating and adopting successful innovationsbeyond the Innovative Wards are discussed.

Intermediates of Open Innovation in the Aquaculture Industry

2019 ◽  
pp. 203-222 ◽  
Author(s):  
Jorge Ramos ◽  
Pedro Pousão Ferreira
Keyword(s):  
Information Technology ◽  
Knowledge Transfer ◽  
Open Innovation ◽  
Protein Production ◽  
Cultural Factors ◽  
Know How ◽  
Governmental Organizations ◽  
Production Processes ◽  
Non Governmental Organizations ◽  
Social And Cultural Factors

Aquaculture appears to be the most adequate and logical way to suit the protein production problem. Basically, because unlike fisheries that are highly unpredictable, aquaculture rearing is based upon production protocols. This chapter developed an argument supporting the above rationale. As it stands, the evidence suggests that with the current use of information technology, it becomes a common practice to exchange aquaculture knowledge between firms, research bodies, or non-governmental organizations. The interaction between the whole set of stakeholders, where a broad range of know-how and intermediate products and services are developed, generates innovation. Sharing know-how creates open innovation. Open innovation, by its turn, seeks efficiency and generates more sustainable production processes. The way knowledge transfer is delivered and its trends are dependent upon dimensions such as economic, social, and cultural factors.

Information Technology and Administrative Reform

2008 ◽  
pp. 1-20 ◽  
Author(s):  
Kenneth Kraemer ◽  
John Leslie King
Keyword(s):  
United States ◽  
Information Technology ◽  
Service Delivery ◽  
Information Technologies ◽  
The United States ◽  
Administrative Reform ◽  
The Internet ◽  
Early Evidence ◽  
Mainframe Computer

This article examines the theoretical ideal of information technology as an instrument of administrative reform and examines the extent to which that ideal has been achieved in the United States. It takes a look at the findings from research about the use and impacts of information technology from the time of the mainframe computer through the PC revolution to the current era of the Internet and e-government. It then concludes that information technology has never been an instrument of administrative reform; rather, it has been used to reinforce existing administrative and political arrangements. It assesses why this is the case and draws conclusions about what should be expected with future applications of information technologies—in the time after e-government. It concludes with a discussion of the early evidence about newer applications for automated service delivery, 24/7 e-government, and e-democracy.

IS Project Management Contemporary Research Challenges

2005 ◽  
pp. 1673-1678
Author(s):  
Maggie McPherson
Keyword(s):  
Information Technology ◽  
Project Management ◽  
Management Practices ◽  
Service Improvement ◽  
Development Projects ◽  
Public And Private ◽  
The Public ◽  
Modern Project ◽  
Modern Business ◽  
Traditional Fields

Although project management is often said to have its roots in other traditional fields, such as construction, Morris (2002) asserts that modern project management practices have their origins in the 1950s US aerospace agencies. Much has been written about Information System (IS) / Information Technology (IT) project initiatives in both the public and private sectors. In fact, many information systems frequently fall short of their requirements, and are, more often than not, costlier and arrive later than anticipated, if indeed they are completed at all. For instance, according to a report for the Organization for Economic Co-operation and Development (2001), failures of major IT investments and key systems development projects have raised concerns for the achievement of service improvement through information technology. Additionally, it has been argued that failures in IT projects are more common than failures in any other aspect of modern business (Nulden, 1996).

scholarly journals Service Level Agreement Violation Preventive Task Scheduling for Quality of Service Delivery in Cloud Computing Environment

2020 ◽  
Vol 178 ◽  
pp. 375-385
Author(s):  
Ismail Zahraddeen Yakubu ◽  
Zainab Aliyu Musa ◽  
Lele Muhammed ◽  
Badamasi Ja’afaru ◽  
Fatima Shittu ◽  
...  
Keyword(s):  
Cloud Computing ◽  
Quality Of Service ◽  
Service Delivery ◽  
Task Scheduling ◽  
Service Level Agreement ◽  
Service Level ◽  
Computing Environment ◽  
Cloud Computing Environment

Determining the provision of wastewater management infrastructure in rural India from the local communities' perspectives

2019 ◽  
Vol 79 (3) ◽  
pp. 489-500 ◽  
Author(s):  
Mohammad Rashid ◽  
Debapratim Pandit
Keyword(s):  
Service Delivery ◽  
Rural Areas ◽  
Service Level ◽  
Local Communities ◽  
Wastewater Management ◽  
Extensive Literature ◽  
Group Discussions ◽  
Policy Makers ◽  
Sanitation Services ◽  
Zone Of Tolerance

Abstract Management of wastewater in rural areas is important for improving the sanitation services which has remained relatively neglected in India and other developing countries. This study aims to analyse the service quality of attributes of wastewater management (WWM) infrastructure and to determine their service delivery levels from local communities' perspective which is required for the sustainability of the provided facilities. The study was conducted in a few villages of the Gaya district of Bihar, India with a sample size of 1,204. Twelve attributes are identified and selected after extensive literature review, focus group discussions and experts' opinion survey, and appropriate service delivery level for each attribute is determined using level of service (LOS) scale, zone of tolerance (ZOT) and through users' satisfaction level (USL) values for each attribute. The findings reveal that while service level of most of the attributes is perceived as LOS C, the expected service level for the attributes lies between LOS A and C. The proportion of households satisfied at the upper and lower ranges of ZOT also varies from one attribute to another. The framework developed in this research would help policy makers to determine appropriate service delivery level of WWM attribute and other infrastructure in rural areas.

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